HelpCrunch Reviews

Pros

If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way.

We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles.

Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation.

The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support.

Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site.

It's easy and pleasent to use. I highly recommend

Cons

I can't say something bother us, I like the app and is easy to use.

Pros

I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible.
Looks nice and professional.
I do not use a lot of the other functions, like the Knowledge Base.

Cons

I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution.
The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

Pros

Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.

Cons

Mobile app notifications are late or sometimes did not appear.

Pros

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Cons

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Alternatives Considered

Intercom

Reasons for Switching to HelpCrunch

Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

Pros

Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast.

Cons

I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people.

Pros

Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices.
Knowledge base and chat integrated in one solution.
KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example).
Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).

Cons

Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.

Alternatives Considered

LiveAgent, Freshdesk, Freshchat, EngageBay, Crisp and LiveChat

Reasons for Choosing HelpCrunch

HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary)

Switched From

Freshdesk, Help Scout, Freshchat and HubSpot CRM

Reasons for Switching to HelpCrunch

Met all requested features. Affordable price. Best quality / price ratio.

Pros

My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site.

Cons

The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain.

Alternatives Considered

BirdSeed, JivoChat and Zendesk Suite

Reasons for Choosing HelpCrunch

Was offered a lifetime deal with Help Crunch and the customer service was top notch.

Switched From

BirdSeed

Reasons for Switching to HelpCrunch

The quick and responsive customer service.

Pros

Good solid connections with customers. Feel comfortable to know they have received some information.

Cons

Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why.

Alternatives Considered

Formilla.com

Reasons for Choosing HelpCrunch

Slow and unsteady. Would need updates or major issues would flurry.

Switched From

LiveChat

Reasons for Switching to HelpCrunch

Range of customizable feature set.

Pros

Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time.

Cons

The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though

Pros

I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.

Cons

Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.

Alternatives Considered

Intercom

Reasons for Switching to HelpCrunch

They seemed as the best solution and so far they are.

Pros

UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently.

Cons

More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome.

Alternatives Considered

Drift, Intercom and Zendesk Suite

Reasons for Choosing HelpCrunch

Better Design

Switched From

LiveChat

Pros

The software is easy to use and have some great features you wont find in the others.

Cons

The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential

Pros

The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far.

Cons

We are expecting some features around:

1) Connecting a custom email domain.
2) Reports for auto messages.

Pros

Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users.

Cons

It can get pricy too if you have a lot of users (operators) answering the chat.

Pros

They have every function you need and are constantly adding more features

Cons

I wish the widget had more features to customize the view. Such as the company logo

Pros

Better value for money for the features I needed. For me it was important to have different customised widgets for different domains. I've been a LiveChat customer for a number of years but the pricing for the customisable widgets drove me away in the end. Software is super easy to use and personally I prefer the simpler and more modern appearance of the widget and the admin interface.

Cons

With HelpCrunch the price you pay is per agent that you set up. With some other systems the price you pay is per logged in/online user. I wanted to set up more users but only have a smaller number logged in at any one time. In the end, I calculated that I still made a significant saving compared to the same features on LiveChat and better still I was able to talk to HelpCrunch and they set up a custom plan for me.

Pros

- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us.
- Customize css via admin panel. This makes the widget very flexible
- Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems

Cons

- This is more a wish, not a minus, but I would also like to have official support for react-native.

Pros

The Design and Flexibility the Customize your widget, Widget Integration, Registration.

Cons

Nothing Out of the box. Pricing is same as many companies, however they are into a very competitive field with multiple alternatives having way better features and even cheaper for multiple agents (Jivochat, Zendesk Chat). I did not find any API for easier integration. Free Version is not at all recommended, Better software are there if you need it free.

Pros

Very easy to set up with very nice support, using the same agent chat I use on my own website

Cons

IOS version lacks a few features, as I understand should be fixed in the next IOS update.

Alternatives Considered

Intercom

Reasons for Switching to HelpCrunch

pricing and support

Pros

It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price.

Cons

The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned.

Pros

We had no problem sending targeted messages to our customer audience through HelpCrunch toolset, it's easy to easy and offers a bunch of beautiful templates which we were able to customize as to our needs.

Cons

We are quite happy with HelpCrunch features and the seamless way it integrated with the other tools we are using.

Pros

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two.

Cons

Nothing specific that I dislike - more native integrations would be nice though.

Pros

HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion. It is easy to create lead popup magnets, send onboarding emails, maintain a knowledge base, and establish conversations with multiple operators. This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

Cons

It is a simplified system so you won’t find some of the more advanced features you’ll find on more expensive tools.

Pros

Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

Cons

It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

Pros

has a lot of features such as online chat and emails

Cons

the icon is not customizable and we can't make it fit out brand