RXNT Reviews

Pros

E-prescribing is the only feature that I use and it is excellent. It makes EPCS easy and allows my staff to assist me with preparing the prescriptions for my review and authorization.

Cons

The web interface could be better as well as the process to add and administer users.

Pros

The ease of use and the ability to work within the system without having to move from a lot of different screens. Your support staff is awesome and incredibly knowledgeable, I really appreciate that

Cons

1. I think the billing processes are overall good but there is a lag time in processing as the day goes on.
2. posting payments has been slower lately.
3. need to indicate in the EHR what office you are in on the header.
4. please add the date of birth next to the patient on all screens.
5. Customized preferences do not always save as defaults, you have to keep selecting them. An example is the insurance payments screen. The payment amounts are way to the left and I have a customized view and select default but it never saves. When I go back into the screen it has reset.
6. Custom preferences are sometimes overwritten or do not save
7. In billing, if I save a claim from a different location other claims after it also default to that location.
8. Custom reports are difficult to create and are not as easy to create as they should be. Also, the options needed for custom reporting are not always available

Alternatives Considered

eClinicalWorks, AdvancedMD Billing Services, Tebra and Veradigm Practice Management

Reasons for Switching to RXNT

We recommend RXNT to many of our provider offices looking for billing and EHR software. We prefer RXNT because the price and ease of use is optimal as well as very intuitive to use for providers.

Pros

ease of use and tech support when needed. Able to talk to a live person to problem solve

Cons

unable to note or delete deceased patients or those that have moved away

Alternatives Considered

RxWorks

Reasons for Choosing RXNT

quanum or quest discontinued the program

Reasons for Switching to RXNT

primarily because of live technical support and ese of use

Pros

None, I have never been able to get full access or develop the system

Cons

There are no available trainings online and trainers are not available for weeks, you are not given full access to your software, there are hidden contract terms that are never disclosed - term of contract, requirement for ads, lack of training accessibility. The system is not user friendly and there is no support for getting it set up, which you are responsible for doing on your own. It is advertised as taking "15-25 days" for full set up but once you pay, they report that it will be 8 weeks. It is advertised that you have acess to support anytime but you have to schedule a training and the EHR trainings are set out one month.

Alternatives Considered

Valant EHR Suite, athenaOne and Alleva

Reasons for Choosing RXNT

It does not have the scheduling and patient portal components that I need.

Switched From

Tebra

Reasons for Switching to RXNT

The representative showed a fully functioning system with customization. The price was reasonable and product was shown to be an all-inclusive software.

Pros

It is easy to use this platform from countries such as China.

Cons

The patient demographics input is a bit clunky and sometimes erases information. The e-consent can be tricky, if you press the wrong button it deletes the patient.

Pros

We love how it is easy to use. You can also customize what you would like to see on your screen so you are not overwhelmed. They are always updating with the times. They use a lot of colors but for someone who is color blind, they still make sure everything is in writing, unlike some other users. We love that you can use it anywhere and also offer a phone version so you can be out of the office and still get what you need sone.

Cons

I do wish that the 3 tabs talked to each other better regarding notes
I wish in the insurance option we could add if they have a deductible, co-insurance, and or copay and not just in the EHR option.

Alternatives Considered

athenaOne

Reasons for Switching to RXNT

They are a local business and had the most potential.

Pros

The most recent updates have created a smoother process for the prescriber.

Cons

Hard to update patient information as needed.

Pros

The ability to see when a prescription was sent and delivered successfully.

Cons

The only Con would be when it goes down it stayed down for a few hours.

Pros

Their service and prompt attention always.

Cons

so far I like everything. service,

Pros

It is very easy to use and allows you to schedule refill orders. Very user friendly highly recommend this platform.

Cons

the code does not always work for log in access.

Pros

It allows me to chart easily on a patient, then run through and prescribe what I need too. I like this software because it allows me to set up my templates easier than other EHR's I have used in the past. Ease of use.

Cons

Nothing, compared to the 5 other software EHR's I have used this is easiest. I am trying to think if there is anything I would improve, but can't at the moment. I complained for years about the other software options I was forced to use.

Pros

Easy to use. Accurate and up to date info. Scheduling is easy. Documentation has a perfect flow.

Cons

Sometimes apriss doesn’t work and even though it says é-script sent successfully it doesn’t show if the pharmacy actually received or approved the script.

Pros

MDs liked EMR except when duplicate charts were created- simple but major changes without notice and printing different types of encounters was painful.

Cons

Crashes, ERA posting in error not doing adjustments, duplicate charts from pharmacy created, claim scrubbing gets stuck, slow in billing and scheduler

Alternatives Considered

Valant EHR Suite and Tebra

Reasons for Switching to RXNT

Our EMR was with them and they said for scheduler and billing they would work with us. They didnt as we expected.

Pros

The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token

Cons

I don’t feel RXNT is missing any features that I needed.

Alternatives Considered

Tebra

Reasons for Choosing RXNT

RXNT is much more affordable

Switched From

Symplast

Reasons for Switching to RXNT

Pricing and ease of use

Pros

Ease of use. E scripts. Flowsheets. Comes with everything you need

Cons

Nothing I don’t like about RXNT to be honest.

Pros

Ease and cheapness to of EHR. Also the physician had used this software before

Cons

Meaningful use is limited, MACRA/ MIPPS limited

Alternatives Considered

eClinicalWorks and Fusion EHR

Reasons for Choosing RXNT

Cheaper

Switched From

Fusion EHR

Reasons for Switching to RXNT

Cheaper

Pros

the ease and immediate technical support, if needed.

Cons

none I have no problems with the system. I have not have any issues with the system that were not corrected.

Pros

Absolutely nothing this is been a complete nightmare! Don’t do it!

Cons

If I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic.

Pros

Cloud based EHR with easy access. Multi site option.

Cons

Terrible customer service and support. Disjointed and frankly they could care less how their product is effecting you practice.

Pros

There is one worker that is known as Nate, that does my templates and he seems to be direct and honest, which I highly appreciate.

Cons

They are frequently glitchy, with error messaged, unable to address issues, wait time for resolution is days to weeks, I am still waiting on some changes to templates they are not able to do because of issues with the system.

Pros

very easy to use, and good work flow, secure system

Cons

billing part sometime hard to contact when has billing problem with insurance sometimes

Pros

Works good when it does. Real issues arise when it stops working as it is designed and you need help to get it back up and running in a timely fashion

Cons

I experienced a bug in the system over a holiday weekend starting at 2 pm Friday afternoon until MOnday Moring. I was hindering in prescribing palliative meds for dying patients all weekend long. Absolutely no response from tech support during this time. When they finally responded via e-mail 72 hours later, they sent me videos that did not address my issues and closed my case. For a service that is vital to medical practice that operates 24/7, I expect competent tech support that I can access 24 7.

Pros

Excellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate. Have been e-prescribing controls lightyears before this was available to majority of physicians in my area because of RxNT's foresight. Truly cutting edge in this very important area of my practice.

Cons

Minor issues which company addresses and attempts to improve over time to improve over time.

Pros

E-prescribe is what is most liked about the software.

Cons

It would be nice to have the ability to pend medications without being required to select a provider. We have several providers in the office but no assigned patients. Our MAs would save the providers time by being able to pend the desired medications for patients allowing the NPs to select and approve them. In addition, it would be helpful to quickly see how long the medication has been prescribed (rather than browse through several pages in e-prescribe) as we are in a state that mandates 12 weeks for anorexiant.

Pros

Ability to e-prescribe and the ability to make notes without templates.

Cons

After an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments.