User Reviews Overview
About CYPHER Learning
NEO is an award-winning intelligent learning platform used by schools and universities worldwide. The platform is known for delivering a great user experience while incorporating all the essential tools K-20 institutions need to...
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- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Blended Learning Made Easy
My system of teaching the lessons and assessing the students changed when our institution adapted NEO LMS. Before, I am always worried of the suspension of classes and its effect to the flow of the lesson to be delivered but having NEO with me it eliminated the fear of not meeting my class in a face-to-face set up. NEO brings me closer to my students whether we go synchronous or asynchronous.
Pros
NEO LMS is very easy navigate. Lessons can easily be done even without the users guide or manual. I really like the customer support because of its efficient and quick response. In terms of grading assessments, I find it easy with the use of its Rubric feature. Before, I used to have a lot of papers to bring whenever I go but with NEO LMS, I just need to pull out my tablet to check the submissions of my students. Lastly, my students are more engaged and they enjoy more because of the gamification feature which other LMS don’t have.
Cons
I cannot think of any cons about NEO LMS. Its the perfect LMS for me. I have tested and tried other LMS which are complicated to use. But with NEO, everything is easy. If there is one thing that needs improvement, it would be the mobile app specifically for android devices.
Response from CYPHER Learning
Hello Alphie, we are glad that you had a good experience with MATRIX! Thank you for your trust and for selecting us as your institution's LMS provider. If you'd like to talk about how we could have improved your experience even more, please feel free to contact your dedicated ACE representative.
Kind regards, CYPHER LEARNING team.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Learner's Best Friend
I have been very satisfied with what the application provided
Pros
Its overall flexibility has been one of the main features that have helped both administrators, and users to accomplish learning and finishing tasks. You can also fully customize your lessons and subjects to the kind of students that you have.
As an administrator, you have control and statistics on your students' performance and learning.
As one of the best platforms out there for e-learning, NEO has made it easy and light for people who have signed up.
Cons
Some sync issues come up every once in a while when I have to copy information from the masterclass.
One has to be meticulous and detailed in their settings to get the kind of experience you want your students/participants to have.
Reasons for Switching to CYPHER Learning
NEO LMS had the most features that matched the profile of the students and administrators. As it is also easy to learn and understand, sharing information and sharing lessons became easy and accessible.Response from CYPHER Learning
Dear Bernard, thanks a lot for your feedback on NEO! This is valuable information for us to improve our platform. Quick suggestion on syncing which could be helpful: you may check the configuration sync to select items you want to sync in the child courses. We also suggest you enable the listing of child courses to allow you to select classes that you want sync to take place.
Kind regards, CYPHER LEARNING team.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used for 2+ years
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Review Source
Love NEO, but hate NEO LMS (the app)
Pros
Love how through apple classroom you can lock students to this app to force them to not cheat on a NEO quiz.
Cons
The app is very glitchy! Sometimes it just shuts down when a student is working in it. Also not all of the quiz features work on the app. The first time students log in to the app is very confusing for them since they have to exactly type in the name of their district.
Response from CYPHER Learning
We are very sorry for the unpleasant experience you've had using our mobile app. Your feedback is very well noted, and we will ensure that it reaches our Engineering team to fix the issues in our app. If you're still with us, please feel free to contact your dedicated ACE representative about this.
Kind regards, CYPHER LEARNING team.
Top CYPHER Learning Alternatives
- Industry: E-Learning
- Company size: Self Employed
- Used for 1+ year
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Review Source
My INDIE LMS review
I'm working on promoting and finishing my courses.
Pros
The way I am free to set up classes the way I want to. There are many features.
Cons
I have a bit of a problem using spellcheckers. When they are marked red, they are not included in the text after you hit the save button. I would also like to have more than one possibility for payments. I would like credit card, Paypal, Alipay and other options in order to accommodate every client. I would also like to feel reassured that this software is compliant with European data protection laws.
Alternatives Considered
TeachableReasons for Switching to CYPHER Learning
I chose this app over alternative products was because it has an app on android phones.- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Teacher's partner amidst Pandemic
Overall the partnership between LMS and Teachers or Berkeley, in general, is a blessing amidst the chaos, for we were able to find a partner that help us solve most of the issues and difficulties that we and our students had during the pandemic where face-to-face is suspended, they gave us a platform where we could ensure that students are learning.
Pros
Neo LMS or Blink as we call it, have had been with Berkeley during the pandemic up until now that helping us to ease the learning gap between teachers and students. With the use of the LMS, it is easier to embed videos that we use in our lesson, where we could check if they watch it or not with the use of different assessment tools.
Cons
There's no particular least favorite part on my end, for I appreciate every tab, every function of the LMS. What I would suggest is to train us on how to use gamification so we could utilize this part more.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
My Review
As an educator, NEO LMS made everything easier and more convenient. Reaching out to your learners made easier with the messaging feature of this software and it makes online learning more enjoyable and fun.
Pros
NEO LMS is the perfect software in learning management. It gives the perfect features for the learners and at the same time for the educators. It has a feature that makes learning assessments and student's progress and development easier to track and record. The software is very organized as well and very student friendly. Even the beginners will not have a hard time using this software.
Cons
There are just times that NEO don't work because of some updates but nevertheless, it is for the software's improvement as well and at the same time, it doesn't take long.
Response from CYPHER Learning
Hello Clarissa, we are glad that you like NEO! CYPHER LEARNING strives to provide the best customer experience possible, and it brightens our day to know that we have done so.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Neo 101
Neo helped me to set up a user friendly virtual classroom. Assignments were easily created and synced to child classes. It allowed me to check on the progress of students from time to time.
Pros
Ease in organizing assessments. Neo provided a virtual platform to organize assessments for student learning thru their assignments feature.
Cons
The attendance. It would've been better if we can divide the dates into quarter/grading period.
Response from CYPHER Learning
Hi Jean, we appreciate you taking the time to provide feedback on NEO! We find your suggestion very insightful and will also check if these changes can be implemented in future releases. We would also be happy if you could share this with us via our Suggestion area of the Help Desk. Besides, please feel free to contact your dedicated ACE representative about this.
Kind regards, CYPHER LEARNING team.
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
The best in the market! I have tried many LMS and none like NEO.
Productivity! This product allows me to be more effective in what I do and profess.
Pros
NEO has it all! I've a course creator and content integrator since 1996 and I can create academic solutions for an entire region, district and schools. NEO allows me to measure student performance across each boundary and create a community of learning among all stakeholders. NEO has very powerful tools that goes beyond the regular institution administration and operation, this is a holistic education tool!
Cons
As an educator and technology user in the classroom need to have off-line capability so in countries like mine where electricity is not a constant student can keep working while there is no connectivity and resume once they are back within the range of our net coverage.

- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Beautiful platform
Stress free experience. I’m always emailed about new assignments, grades and comments. Submissions are easy.
Pros
I like this platform more than others I’ve tried. I’ve used Moodle for many years and recently changed schools. Neo is much more user friendly, has beautiful design, and is easy to navigate from desktop or phone. I also like that it allows Face ID to log in.
Cons
Didn’t notice any cons except i’d prefer more options for editing text in the discussion.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
NEO LMS is great for teachers who have online assignments.
I have been using it for years now and love it.
Pros
Tech support is supreme.
I can give online and offline assignments.
I can update/edit projects anytime, anywhere.
They are constantly adding new features and refining others.
Cons
Navigation is sometimes awkward. For example, getting to 'Notes' for a student, there is only one route.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Drone Operations Review
Overall and once set up, the Matrix solution will definitely take my business from a few students to 1000's of students will no real extra work my end, the platform is extremely stable, to date our students are increasing monthly and so far, no real concerning issues what soever
Pros
1) Each school has its own fully self managed portal (organisation)
2) Ability to have 2 parents to watch over students progress
3) Ability to have the “careers Adviser” at the school to watch over the students (Manager)
4) Ability of Instructors (school teachers) to have complete control over the courses
5) Competencies mapped back to ASQA (TGA) https://training.gov.au/Training/Details/AVI30419 requirements
6) Internal messaging system with students and teachers in a safe controlled environment
7) Ability of the Instructor to enroll students in the next courses (unit of competency)
8) Benchmark answers when marking assessments
Cons
I actually found it quite simple, I do not really have anything negative to say, other than it took me time to learn the way Matrix makes things happen, which are all very intuitive
Alternatives Considered
TalentLMSReasons for Choosing CYPHER Learning
Functionality of the Matrix Platform and a fully managed SAAS solutionSwitched From
MoodleReasons for Switching to CYPHER Learning
Functionality of the Matrix Platform and a fully managed SAAS solution, this was also the only solution that I could find which met all my needs- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
An excellent portal for LMS and more recently an LXP solution at the same price.
It is the only platform on which I found all the functionalities I need as a trainer. From the beginning it seems a bit complicated to understand the whole architecture of the portal, later it was easy for me to build interactive, adaptive and personalized courses.
Pros
1. Diversity of training solutions that can be used.
2. The portal has only fallen once in 9 years of daily use.
3. Integration of dozens of ad-ons that really help the training process
Cons
1. The fact that it does not integrate a SCORM export solution.
2. Extremely slow, limited customer service. They offer only laconic answers and are not focused on solving the problems faced by the administrator. Sometimes the distance between answers is 5-7 hours, even if they are in the US time zone. This is extremely frustrating.
3. Participants must pay monthly to access the platform, even after completing the course. At the beginning, the participants could check their account and diplomas without paying and only paid if they entered the course. Now they have no access to anything unless they pay.
Reasons for Choosing CYPHER Learning
The complete answer to a complex learning ecosystem.Switched From
LearningStoneReasons for Switching to CYPHER Learning
1. The complete answer to a complex learning ecosystem. 2. Price vs facilities- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
University LMS
Very good, once you remove wrong links or avoid using features not well created it does a perfect job
Pros
The features, how it looks, it is very visual, mobile app, easy to follow courses.
Cons
still missing a nice mobile app visual, some files cannot be uploaded or downloaded, some places in the platform has no place to go, errors in some pages.
Reasons for Choosing CYPHER Learning
Prive, features, aspect, functionalitySwitched From
Blackboard LearnReasons for Switching to CYPHER Learning
Because it is attractive for students the aspect, functions and the price that gave us a little effort at the beginning but worth it in the long term
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Fantastic all rounder solution
Matrix LMS has replaced multiple prior sites & solutions with a single main site for all of our community digital learning, social & ecommerce needs - it has saved us significant person time in the extensive level of automation possible while also boosting new business models and product offers with its varied ecommerce and digital product features.
Pros
We have transitioned from another solution to Matrix LMS about 18 months ago as we wanted a feature rich and easy to use solution for our digital community - Matrix has exceeded all expectations from ease of installation, huge range of features, automation capability and exception customer support.
Cons
For those seeking high levels of accessibility functionality, Matrix LMS is a good solution with need to be careful as with any tech as to what content is loaded / designed to support accessibility.
Response from CYPHER Learning
Hi Tony, thank you very much for your feedback; we are happy to know that MATRIX exceeded your expectations! Let us assure you that our commitment to providing you with a cutting-edge education and training platform will remain the same. We continuously work on improving our features, and we are happy to share with you that we now have an integration with Amazon Alexa and Microsoft Immersive Reader that further strengthens our accessibility feature.
Kind regards, CYPHER LEARNING team.
- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Flexible learning portal with fast support
We've streamlined our training offer since starting with Matrix LMS, and increased number of people attending our training by at least 200%.
Pros
It's our one stop shop for managing training, whether it's online or in a classroom. Before using Matrix we spent a lot of time managing classroom training. Users can self enrol, we can manage waitlists and assessments can be uploaded for marking, providing an excellent audit trail.
We can also manage multiple brands within the one portal, which is both a cost saving and saves on administration effort.
Cons
There was a hefty price rise about 2 years after we started using it. It's still reasonable value for money, but it left us in an awkward position if we didn't get approval for the extra funds, as we would have had to move learning portals again, which is a big effort. However, they did ease us into the change and we appreciate that enormously.
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall great product, not so admin friendly
As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.
Pros
There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.
Cons
There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.
Response from CYPHER Learning
Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Pros and Cons of NEO LMS
NEO LMS is indeed very useful for E-learning and virtual classroom management. Conduct of lessons becomes more organized and managed because of the features we can be found in this software. There might be some glitches but I can say that I am satisfied with my overall experience in NEO LMS.
Pros
As an educator, the best feature of NEO LMS that I have really utilized is its assignment management. I can customized the fonts of instruction, add rubrics and schedule the posting of activities. It helps me organize my class and monitor the progress of the performance of my students.
Cons
The feature that I seldom use is the calendar feature. The fact that it is quite limited and cannot be customized well, is also one reason why I would rather use other application for calendar.
Response from CYPHER Learning
We are grateful that you took the time to provide feedback for NEO! Please allow us to share that the NEO LMS calendar feature shows all events and activities in your classes and in the entire site. All of the events are automatically added to the calendar, which takes less time for teachers. For synchronous sessions, the calendar allows the users to integrate Google Meet, MS Teams, Zoom, and other tools. You can have four kinds of events: Class, Group, School, and Personal events. Additionally, you may choose to view daily, weekly or monthly events or add an agenda view.
Kind regards, CYPHER LEARNING team.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
NEO LMS Review from the Perspective of a Network of Schools
Pros
The most important features for us are competency tracking and score rules. NEO LMS is easy to navigate because of its social media-like interface.
Cons
Although competency tracking is available, there is currently no way to export reports on competencies. As a network of schools, it is vital to have such. A built in item analysis for quizzes would also be beneficial to us. Having this allows us to immediately determine which items can be replaced, eliminating the need to use another tool.
Response from CYPHER Learning
Thank you so much for your thorough and thoughtful review. This is extremely useful. We are happy to let you know that we have added this to our road map, more APIs related to Mastery and competencies will be added. It is now in the testing stage. We should be able to provide updates on this progress the soonest as possible through our ACE Team. Meanwhile, you may check updates as well via our Help Desk, road map section.
Kind regards, CYPHER LEARNING team.
- Industry: E-Learning
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
USA using NEO for 2 Years
Fair, however, will appreciate if online quizzes can be improved by not allowing students to browse any resources online to include in NEO LMS lesson itself.
Pros
Ease of Use, easy navigation, and others.
Cons
Limited Apps in App Center that can be integrated with NEO such as respondus lockdown browser and monitor. The created lessons can not be downloaded and converted to a word and/or PDF that will be readily available to our students' option of asynchronous modular class.
Response from CYPHER Learning
It is great to know that you find NEO LMS easy to use and navigate! Here are some tips on how students can print a lesson that has been created with NEO. In the top right corner where their profile picture is found, there is a dropdown that says Print this page. This will allow them to print the current page they are on at the moment. For the other Apps, we love the suggestions, we would also be happy if you can share them with us via our Suggestion area of the Help desk. Besides, please feel free to contact your dedicated ACE representative about this.
Kind regards, CYPHER LEARNING team.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
NEO the one
Distance learning has become easier with NEO. The platform can be customized and can adapt to other platforms we are using.
Pros
The LMS is easy to navigate. Classes and folders can be customized and lessons are easily synced to child classes. Progess is easily tracked.
Cons
Attendance can still be improved if date ranges can be customized and counted per quarter or semester. It's quite time consuming to input dates one by one.
Response from CYPHER Learning
Your feedback is much appreciated, and we took it into consideration for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate students to be present in your classes.
Kind regards, CYPHER LEARNING team.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Review
Ok but could be better
Pros
Cheaper than Moodle.
Faster to load
logical connections are ok
Cons
Integration
Slow resolution with our question on uploading bulk questions.
Response from CYPHER Learning
We value your feedback very much, this request is already added to our in-progress task list. Alternatively, you may try a QTI converter to convert questions to QTI, this will allow you to bulk upload quiz questions. Our ACE Team is in communication with our Engineering Team and they will provide you with an update on the progress of this request.
Thank you! CYPHER LEARNING team.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best LMS offered online to date!
A learning management system that provided the options that we needed when we first started using it almost 4 years ago.
Pros
I love how clean the interface is. It is very easy to manage or navigate around. Parents and students have found using this system is intuitive and very user friendly!
Cons
One con comes to mind and that is the lack of features available to the Small Schools package. There should be a tier introduced that is between the Small School and Enterprise that allow a few more features for smaller schools that cannot afford the Enterprise package to be able to us or offer some sort of al-la-carte for all the features offered on the Enterprise package.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Matrix LMS for Online Learning
Matrix LMS has been essential to our success as a business. The level of support has been exceptional.
Pros
The ease of setup, assessment task management and ongoing customer support are essential for our eLearning platform. Matrix LMS delivers all these features,
Cons
The level of reporting and compliance management could be improved. I have specific needs and have to adapt the reporting platform.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
NEO LMS review
NEO LMS is an excellent platform to use as a virtual classroom as it provides varied assessments and it is manageable.
Pros
What I admire about NEO LMS is how it is easy to navigate. It also provides different and varied assessments to choose from.
Cons
I think one thing to improve in NEO LMS is that students should also be notifed when the teacher gives an assignment using Content Page.
Response from CYPHER Learning
Thank you so much for your feedback; this is extremely useful for our team. We'd also like to thank you for your suggestions; we'll make sure to keep you posted on further improvements and product updates in the future.
Kind regards, CYPHER LEARNING team.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Very good training portal
I use this training portal in my day to day work for an insurance broker that has to have over 2,000 sales staff fully trained. The portal allows me to easily create organisations, classes, lessons, modules and students and combine them all to create structured learning that is easy to track, easy to report on and all for an affordable monthly cost. The support forum is a great place to raise any issues and there's always someone available to answer any questions I have. It's not perfect and is still improving each month, but it allows me to do my job more efficiently and does a lot of heavy lifting that I would otherwise have to do with spreadsheets and time that I don't have.
Pros
Ease of use, customisable aspects.
Cons
Some issues embedding videos, but support forum is a big help with this.