Nextiva Reviews

Pros

Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times.

Cons

Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks.

Pros

Interface is very customizable in the way that I need it

Cons

Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.

Alternatives Considered

Google Voice

Reasons for Choosing Nextiva

Because they had far to many hidden fees even after paying a hefty piece. For thier service.

Reasons for Switching to Nextiva

The interface is nice and I can easily differentiate business called from professional

Pros

After 3 years, the negatives so far outweighed any positives that I can't think of anything good to say about Nextiva or their service.

Cons

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.

Pros

The call clarity and reporting are a great asset.

Cons

I don't have anything I don't like about Nextiva at this time.

Pros

Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality

Cons

Features and interfaces change over time and have a learning curve. eFax portal looks dated, but I rarely use it.

Pros

Price, ease of use, access remotely with no issues.

Cons

Website for administrating can be confusing to navigate at times.

Pros

My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call.

Cons

I wish they had an option to have a separate ringtone

Pros

user friendly and easly access in both web and mobile app and can user friendly

Cons

user friendly and easly access in both web and mobile app and can user friendly

Pros

Its User friendly , it has computer app, phone app and also can use on voip physical phone as well

Cons

I dont know anything bad yet but if i ever face i know they have my back

Pros

Nextiva is easy to use, and reliable. I love the team messaging and video conferencing.
Their support is responsive and helpful. Call quality is excellent

Cons

Advanced features are frustrating to learn for someone without a lot of experience

Pros

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Cons

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates.

When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues.

When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free.

Don't walk, run far far away from Nextiva.

Pros

Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

Cons

No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).

Alternatives Considered

RingEX and Vonage Business Communications

Reasons for Choosing Nextiva

Dialpad continuously sent calls straight to voicemail even when people were ready and waiting to receive the call. That’s bad business right there.

Switched From

Dialpad

Pros

Nextiva doesn't just provide a service; they deliver an entire communication ecosystem. Their extensive feature set, including auto-attendants, call forwarding, and voicemail-to-email transcription, empowers businesses of all sizes. This comprehensive suite of tools has allowed my team to work efficiently, regardless of where we are located.

Cons

I have had very little issues with Nextiva.

Pros

The biggest reason why I even chose a nextiva is because of the pricing options that they have along with the features of the phone service, because there are a couple services that I looked at that charge extra for a lot of the features that next Eva has included with the relatively low pricing and it is something that is definitely 100% appreciate it But this phone service helps me separate my personal and business calls on my cell phone and the best part is it makes our small company look like a multi million dollar corporation when clients call us or even if we just need to transfer them over to a different person. It sounds very professional when I tell them I need to route their call to another Line

Cons

There’s not very many cons I do think if there was anything, of course I would wish there would be a slight cheaper option but for everything that you get with nextiva and their pricing options, it’s already at a great price so there’s not really a con but I think every company would like to see cheaper and cheaper options from different providers but again no con

Alternatives Considered

Grasshopper and RingCentral Engage Voice

Reasons for Choosing Nextiva

There are a lot of different reasons, but I was using the free Google voice option, which is great for not having a budget at the time but it’s impossible to separate business and personal calls. Even though you get a call on the Google voice app, it either comes through as Google voice on the caller ID, or just as a regular phone number and it’s impossible to know if it’s routing from the Google Voice app or if it’s just a personal call that was a huge downside for me and one of the major reasons I switched all of the extra features were just Benifits , but now I can’t see myself without

Switched From

Google Voice

Reasons for Switching to Nextiva

The biggest reason was price. The representative that I talked about nextiva was able to give me a really good pricing option that had way more features than RingCentral, and there were a couple of extra add-ons that I didn’t know about with RingCentral that would essentially make the pricing equal two or more than I was going to pay at nextiva, so it literally made it useless for their cheapest option in my opinion.

Pros

What really makes any company is customer service and support. If we can't figure something out or are having issues their support team is always very quick to fix the issue and always have a good attitude.

Cons

Because we use the call center and call recording functionality some of the sites are hard to get to. Especially being a HIPAA secure account.

Alternatives Considered

Webex Suite, RingCentral Contact Center, MiVoice Business Solution and Zoom Phone

Reasons for Choosing Nextiva

We needed a solution that was easy to use, affordable, and had cloud capabilities so our lead staff could work from home if needed.

Switched From

MiVoice Business Solution

Reasons for Switching to Nextiva

Their customer service and support was better than anyone else I spoke with. If I had a question they couldn't answer they either got me one by the end of the call or they scheduled a call with someone that could answer the questions.

Pros

-Clarity of calls is exceptional.-Ease of use to manage calls like transferring and call forwarding

Cons

Since its VOIP, if our Internet is down, it will be down as well and cannot be used.

Pros

The Nextiva platform transformed the way our remote workers are able to connect with our clients and customers. Since making the switch, there have been few glitches/down time using the system. Call quality has improved, and support when there is an issue is always there to help!

Cons

The mobile app is not available to our users in South Africa, but is available in Mexico.

Alternatives Considered

Zoom Phone

Reasons for Choosing Nextiva

We were struggling with calls constantly dropping, texts not going through, poor support

Switched From

8x8 Work

Reasons for Switching to Nextiva

Pricing and we believed it suits our remote team better

Pros

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly. Reliable, domestic support is one of the primary reasons we switched to Nextiva and they deliver in that arena.

Cons

Our onboarding to Nextiva was, frankly, a terrible and protracted experience. While the staff I worked with were always helpful, the salesperson I worked with greatly oversold their onboarding turnover time. We were told our change from 8x8 could be resolved by month's end upon engaging their services. However, it took nearly three months to get our system going, which was frustrating because of the low complexity of our service requests. Once we made the full transition, our services were marred by constant technical issues with the phone app, so a complete delivery of services did not occur until 2021.

Pros

The benefits of working with a company like Nextiva are really endless. First of all, they have great solutions for business communications and management tools. They are well crafted to address problems and they’ve been honed over many years and with many clients. The experience this organization has is baked into everything and that means the service is amazing too. They can see a problem and solve it before you’re even aware. It’s really amazing to see how they work. The team we work with has an intimate understand of our businesses specific needs and can proactively offer ideas and options for tools we may need in future. We’re not guessing and shooting in the dark anymore. Our technology roadmap has a solid foundation and a clear future.

There are some newer tools, like the NextOS platform, that will be even more amazing than some of their originals like VoIP. With the NextOS platform, they have looked at their clients and what their needs are and developed something that’s truly cutting-edge. Making AI and Machine Learning available to small-medium sized businesses is something they can really be proud of and it’s going to have so many positive outcomes. It’s so much more than a CRM and it touches the entire business from frontline workers, to analysts and project managers, all the way up to the CEO.

Cons

This technology is quite demanding on a business. It calls for visionaries and trailblazers to envision how it could benefit, and then they must spearhead the work. Once live, the tools push for efficiencies and the transparent reporting makes it clear if there are people who are not pulling their weight. This can result in lots of organizational change. It’s important to understand how to handle this sort of information and enable your organization to adapt in the best way. Otherwise, I can imagine, there could be some negative outcomes too or at least unexpected one. Essentially, those that don’t like efficient and productive systems will not enjoy the way these tools change the business. It’s as simple as that. They also make the whole go-live process very streamlined and simple. You’re not left to work out how to launch like with some technology services. With Nextiva, they’re there with you every single step of the way. They do everything in their power to make it a successful experience. We did a project with another company a year or so ago and we realized we were used to the amazing Nextiva service which it turns out is actually quite rare. Really we just need Nextiva to be providing all our software! At least that’s my solution to the problem!

Pros

There are so many pros to Nextiva’s platform. We have been able to increase our business productivity, profitability and our communications processes, all with one new system. Nextiva have created an all in one platform that’s addressed our major communications issues and there have been a number of flow on benefits that we didn’t expect. It was really fast getting set up, our staff were able to learn the tools and get up to speed much quicker than expected. A lot of the implementation work was actually completed by the Nextiva service team, saving our team so much time and energy. Our costs have gone down, which is amazing and completely beyond our expectations. It’s really worth checking out. In the sales process we were able to understand and unpack which features we could use all with a simple demo call. It was all a lot easier than we expected. Oh I forgot to mention, we’re also using the Nextiva phone service. It’s been a while but we still love their VOIP product and the quality of the line from Nextiva is perfect, much better than our old provider. It’s worth having a look at if you need to explore phone services and want a more cost effective option without losing all the features and benefits.

Cons

I was involved throughout the entire process and I can honestly say there are no cons I think can of. Sorry, that’s not exactly helpful but for our business it was just a great fit technology wise.

Pros

Phone quality is fine. App for PC and Mobile Phone. Works with VOIP handset.

Cons

New version of application loses all contact phone numbers. No way to port contact numbers

Pros

I am not the biggest Nextiva fan, however their call monitoring, call recording and analytics are helpful to managing our call center and ensuring quality service. Their support team is very knowledgeable, polite and supportive but it can take a lot of time to troubleshoot and resolve issues sometimes.

Cons

It is cumbersome to navigate and administer and often requires intervention from the Nextiva Support team. Configuration is not for easy for those not experienced in VOIP configuration. Changes are slow to update, and there are settings only Nextiva Support can correct which can be frustrating if you need to resolve an issue quickly and are at the mercy of their hold times. Configuration settings are layered by location, call flow (group), team and user so it can be tricky to track down an issue if you don't understand that. Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Pros

Nextiva provides us with all the tools we were looking for at a reasonable price. We love the ability to utilize multiple extensions, a computer app, a phone app, call queues, automated assistant and texting.

Cons

Nextiva is very easy to use. Some of the reporting/tracking features can be difficult to maneuver but any info we would like to access is there and available.

Alternatives Considered

Dialpad and Zoom Phone

Switched From

Vonage Business Communications

Pros

One of the standout attributes of Nextiva is the exceptional call quality it consistently delivers. The crystal-clear communication has had a profound impact on my daily operations, contributing significantly to the overall efficiency of my business interactions. The added convenience of having both phone and desktop applications at my disposal has streamlined my daily tasks, affording me greater ease and productivity in my professional endeavors.

Cons

Fortunately, my experience with Nextiva has been quite positive. While the initial sales process was seamless, the onboarding phase presented some challenges. However, I shared my feedback with Nextiva, and they have been highly responsive in addressing our concerns.