Thryv Reviews

Pros

It’s practically automatic. Reminders are sent to clients as well as opportunity to pay. I can easily set up ad campaigns and have emails for the promotion sent to all or as many of my contacts I want instantly. Customer service is above and beyond fantastic. My website is phenomenal and very user friendly. I could go on all day! Superb investment!

Cons

Nothing I can think of. It’s all fabulous!

Pros

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Cons

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

Alternatives Considered

Doodle, Calendly and Schedulicity

Reasons for Switching to Thryv

The unparalleled business solutions all in one package and integrated, and the customer support.

Pros

If you have a full-time staff to use this software to run your business then it should be okay.

Cons

1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager.

2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change.

3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.

Pros

The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one.

Cons

There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about.

Pros

Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.

Cons

Very little. Importing client list. Setting up correct Address for email confirmation response.

Pros

The only features that I found really useful for my business was the showing what and who owes for payment and the invoices sent at the end of day for owners to see what they currently owe. The feature that allowed owners to make payments themselves was also something that I liked for my business.

Cons

The software was not really equipped for my business as I was told it was. The booking feature was not a good designed feature and did not work well.

Pros

You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.

Cons

So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.

Pros

I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.

Cons

Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.

Pros

I use the website the most which is critical.. I'm still learning the other features which will raise our ratings I'm sure.

Cons

Need more help on using and integrating the features.

Pros

I appreciate that I can have everything in one location. Contacts, email, calendar, etc. So nice to be able to track things better.

Cons

The email marketing feature needs to be updated so that you can use it as a newsletter. You should be able to load more than one video or link. In addition, when someone first begins using this feature, it can be very frustrating when a few bounce backs shuts you down and you have to contact administration to get the feature reactivated.

Pros

First, this is worth every penny!! Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment. Tags help make client categories easy for things like client appreciation days, teacher or nurses day, birthday cards can be sent, the list is endless!!! You can mass email, AND they offer HIPAA compliance!! If you do the website, it all works together and melds with your social media, facebook, twitter, basically all 70 search engines are tagged. You can get auto posting or make your own or personalize what they have.

Cons

In the beginning, multiple people (family members) could not use the same phone & email, but they do offer a tagging system for sharing an email & phone, so your message will get to the shared email & phone.

Pros

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.

Cons

The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.

Pros

I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.

Cons

I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).

Pros

What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.

Cons

Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.

Pros

Not only is Thryv the easiest to use (once the software in understood) but all of the staff from the Web Design Team to the Client Marketing is excellent. They helped me improve my business with their help. Highly recommended

Cons

If the integration between Shopify and the Thryv Software could be a little bit more seamless. i.e. Adding certain widgets to page for navigation/onsite search and adding graphics not related to products. Also, when onboarding new clients, explanation of SEO as well as basic instructions would help businesses that use E-Commerce as their main source of business. This is something I was not aware of until just recently and this information would have helped my business exponentially in the last year.

Pros

I tried the software because the concept sounded really good as a replacement for my CRM and for doing in-house social media marketing and reputation management. It was sold to me as though there was no contract and that I would be able to keep my website

Cons

They cornered me into a contract and then although they let me keep my URL they took my website down and now I have to build a brand new one. They use your website as leverage to keep you in the contract. The marketing aspect of it is completely ineffective and even as a CRM I didn’t do very well. I felt like I was being lied to for more than a year. I still had to continue paying $300 a month even after I stopped using the software and expressed the dissatisfaction. Then once the contract is up they wouldn’t give me my website back. So $4000 and a year later I have no website and nothing to show for my time with Thryv. Then after they took my website down they had one of the representatives call me just to twist the knife and let me know that I could have my website back if I were to just sign another contract for $300 a month

Pros

I like that it advertised on over 60 sites supposedly

Cons

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Pros

Did not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up.

Cons

Never had a chance to use it. Poor management and training.a

Pros

Website and social management. The URL and Website team is excellent. Many of the integration experts are good as well. But the software, as a CRM tool, needs work.

Cons

Integration, building customer list, set up, difficulty creating my customer details in Thryv

Pros

There was nothing I liked about this experience. It was hands down the worst I've ever had purchasing software. Everyday was a new promise and a new lie. No integrity whatsoever from anyone in the company. Customer service was horrible and no one I worked with was knowledgeable about fixing anything.

Cons

We purchase this software. Nothing worked. They promised integration with QB Online. It took from March 3 to March 13 to sync my QB client database into Thryv. Then, there were thousands upon thousands of duplicates that they expected our staff to spend time deleting. After weeks, we finally got ready to launch Thryve. It would not integrate with QB from the App Market. We couldn't get an email to verify our email so that we could send automated campaigns. Google wouldn't integrate nor our social media which is another reason for purchase - to get reviews from our clients. By the time we cancelled after 6 weeks, not only did we not get to use Thryv for one single transaction, but it then integrated thousands of duplicates into our QB online. I have just spent 12 hours deleting duplicates and I'm not even half way through my client database.

Pros

This software is very user friendly, even for those a little technically challenged like myself.
With a little practice I now use it daily. I am a tow truck driver, so accessing and using the app
mobile was critical for me.
The value of being able to create customer, the estimate, & receipt on the fly has made my life easier!
The ability for the program to send a "leave review" reminder is also important to me.

Cons

Integrating Thryv into my daily use for my business has been pretty easy as I did things by hand before.
I can not think of anything I like least about this software so far.

Pros

As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features.

Cons

Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade.

Pros

The calendar invoicing, billing, estimates, CRM, and customer reminders are great

Cons

I've spent 7 months and I still can't figure out how to integrate my quickbooks online. Notes from one client go to the next within the invoices. There isn't a widget for Android phones. Sometimes it takes a while for the app to load when you need it.

Pros

Thryv is just plain great. I love the functionality with appointment setting, invoicing, taking payments and much more. Being able to do everything in one program is perfect for our small business.

Cons

We found that there is really only one thing that we do not like and that is the cost. For a very small startup (only 2 of us) the price is very expensive for the better features.

Pros

customer service is nice and helpful. your rep will lie to your face during the process.

Cons

Worst Company I Have Ever Encountered. They Will Jack Your Website And Keep It Regardless If You Pay In Full. All They Did Was Copy Our Previous Website Information And Change The Layout Of Our Website. [ Sensitive Content ] Has Been No Help To Us At All. She Does Not Check In With Us On How We Are Doing. I Do Things On My Own Now And Still, Pay $2,500 A Month Until Our Contract Ends. I Want Our Website Back. We Had To Pull Another Business Loan Out Since Starting Thryv. They Have Ruined Our Previous Organic Seo Ranking. They Sub Their Google Adwords. They Lie. They Do Not Deliver Their Promises. Buyer Beware Stay Away.
they are yellow pages, then dex media, now thryv.