Convoso Reviews

Pros

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Pros

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Cons

The agent-facing dashboard could use further advancement, including more extensive gamification.

Alternatives Considered

Five9

Reasons for Choosing Convoso

The previous dialer did not have the high-power capabilities to help us scale above a small team. There were many inefficiencies and gaps in capability.

Reasons for Switching to Convoso

Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting.

Pros

+ Nice UI and design + Easy to navigate

Cons

+ Constant issues and bugs one after the next + You're locked into their ecosystem and overpay for DIDs and DID management + Above average cost for the platform as a whole

Pros

The software is built for our current needs. It's flexible, customizable and for the most part, transparent.

Cons

No ability to screen-share as an admin or manager in real time with my agents.
Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.

Pros

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Cons

I cannot recollect any cons I can speak of

Pros

The best part of the software is the ease to move and manipulate the data to help drive performance!

Cons

Agent licenses are not dynamic (not based on concurrent users)

Pros

DID spam mitigation has been amazing, predictive dialer works as well as any we have used. Answering machine detection is very good.

Cons

Expensive telecommunication charges. Above the industry average with not much wiggle room.

Pros

Easy to pull up information for my customers. Easy to make, transfers, and conference calls. Overall the features are user friendly.

Cons

The call backs that I set up for the day, if I don't get to it in time, that call back would be removed that same day, and I have to search through my call history to find that person again. The system should allow you to hold on to your call backs for at least 2 to 3 days, instead of removing it later that same day if I don't get the chance to call or disposition the call.

Pros

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything

Cons

,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.

Alternatives Considered

Five9

Reasons for Switching to Convoso

Like I said, you get what you pay for. We ended up deciding on convoso because a colleague of mine recommended them to us based off his experiences with them

Pros

It's very easy for our end-users to use.
It just works after setting up.
Copy & paste campaigns.

Cons

Lots of bugs.
No transparency into spam-tagged phone numbers & replacements.
More than 50% of replaced numbers come back already as spam, waste of our money.

Pros

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cons

Cost per minute and ClearCall Cost-CPM is higher than other companies

Alternatives Considered

Five9

Reasons for Choosing Convoso

Connection Rate

Pros

Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.

Cons

Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.

Pros

Scripting is very straight forward and easy to use. Campaigns are easy to create and manage. Agent management is simple with a straightforward dashboard.

Cons

Customer help is a work in progress. For significant technical issues (which still happen too often), finding the right resource to provide support is a challenge.

More complex configurations in Convoso are either limited or not possible. For example, setting up agent skills, while doable, is not feasible in the Convoso interface which requires several navigations through different web pages to make adjustments to each individual agent. This makes updates nearly impossible at scale. The team has a lot of work ahead in their roadmap to advance their capabilities to the level of some of their more expensive competitors.

Pros

Customizable and easy to use for the admin and user.

Cons

That I didn't find it years ago. Where have you been my whole life?

Pros

It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail

Cons

It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough

Pros

Predictive dialer, it was intuitive and had great UI

Cons

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.

Alternatives Considered

8x8 X Series

Reasons for Switching to Convoso

Needs/requirements

Pros

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Cons

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Pros

I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.

Cons

I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.

Pros

This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.

Cons

We've had some integration issues on occasion, but these have been few and far in between.

Pros

assigning campaigns , skills levels, and other user functions is easy and quick

Cons

forced pauses interface is glitchy sometimes bad weather dramatically affects connectivity (negatively) System issue errors and calls dropping mid-call

Pros

Layout is easy to navigate, good support team

Cons

Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal

Pros

Very simply, easy to use and user friendly interface. It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems.

Cons

Convoso is exceptional there's nothing to not like about Convoso.

Pros

Customizable and easy to use/understand. Many great features

Cons

Audios take long to process. Many "system failures" for no more than an hour

Pros

I really appreciate how organized and user friendly that Convoso is. It is an easy platform to use and has a great layout. I highly recommend

Cons

The only problem that I have ran into just a few times is the system shutting down and dropping calls.

Pros

Different options it offers to reach out to leads. It's integrated with our platform and user-friendly set up.

Cons

It continues to call prospects after callbacks have been set up. This doesn't make for a good experience when interacting with leads who are frustrated with an excessive amount of calls.