User Reviews Overview

About BambooHR

BambooHR is an award-winning HR platform that helps your growing organizations automate, centralize, and connect your people data all in one place. It gives you a one-stop shop to: - Manage employee data and gather valuable...

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Feature ratings

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.5

Browse BambooHR Reviews

2,357 of 2,357 reviews
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Sarah
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/8/2022

Easy to Use HRIS

I love Bamboo! Very happy with it, and excited to see what the future holds.

Pros

The product is very easy to use. The customer support is incredible. The system is aesthetically pleasing. Bamboo listens to feedback and is always updating and releasing new features based on customer feedback.

Cons

Some features are not the most robust. Time tracking and reporting specifically. Bamboo does not have built-in scheduling. The employee notes feature could be more like applicant notes (replies, attachments, email notifications).

Alternatives Considered

Humanity and Deputy

Switched From

UKG Ready

Reasons for Switching to BambooHR

Ease of use, better customer support, better features.
Jeff
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
5
Customer Support
4

5
Reviewed on 28/7/2020

Bamboo HR, a slick but severely limited recruiting software

As stated, the BHR system is a recruiters dream and makes the talent acquisition process easier for those businesses that are only using the job boards to get applicants. Just don't expect much more after that.

Pros

The look an feel of BambooHR (BHR) is amazing! Its almost like Facebook for recruiting. It is very intuitive for what it does and offers to the administrator and end user. The applicant tracking system is very easy to use and goes the extra mile with automation and thoughtfulness concerning on-boarding and then " flowing" into the core HRIS. The BHR system was chosen by a previous HR professional that clearly had a recruiting bias. Although important, more vetting should have been done to make a sound choice for long term success regarding the needs of a small to mid-size business.

Cons

Beyond what I described above there is limited functionality without also purchasing and integrating other systems through a "bolt-on" approach. By "Bolt-on" I mean that BHR will not automate between the core HR system of BHR and a timekeeping system, a payroll system, benefits administration system, leave administration system. The ability to have a robust system is possible but is not practical or cost effective with BambooHR. In order to get a full platform, covering the full life cycle of and employee, through BHR, a business would have to pay upwards of 30-40 dollars per employee per month. Simply put other options are available and far more robust with better long term results for less money- See my review of APS Payroll for an example.

Alternatives Considered

APS Payroll, Paycom, ADP Workforce Now, Namely and Paycor

Reasons for Switching to BambooHR

Price and lack of proper education as to the actual functionality and potential cost of the system beyond on-boarding.
heba
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 9/3/2023

As businesses grow, they often find themselves requiring more HR functionality.

User reviews and testimonials are an important aspect of any software solution, and BambooHR is no exception. Reading reviews and testimonials helps you understand the actual user experience of the software, highlighting the strengths and weaknesses of the product.BambooHR has a strong reputation for its user-friendly interface, which is reflected in the positive reviews left by users. Many users praise the software's ease of use, saying that they were able to get up and running with BambooHR quickly and easily. Others appreciate the software's flexibility, which allows them to customize the system to fit their specific needs.Another common theme that emerges from user reviews is BambooHR's top-notch customer support. Many users praise the support team's responsiveness and willingness to go above and beyond to solve any issues that arise.Of course, no software is perfect, and BambooHR does have its fair share of negative reviews. Some users report experiencing bugs or glitches within the system, while others find the reporting features to be lacking. However, these negative reviews are generally outweighed by the positive ones, and BambooHR's overall user rating remains high.In addition to user reviews, it's also worth noting that BambooHR has received several industry awards and recognitions. For example, the software was named a "Leader" in the G2 Grid for HR Management Suites in 2021, and a "High Performer" in the same category in 2020.

Pros

BambooHR is a great online HR software that allows for quick and easy employee management. It has many features that make it a great choice for small businesses. Here are the top five features of BambooHR that make it a top choice for small businesses.1. BambooHR is easy to use.2. It is affordable.3. It has a wide range of features.4. It is secure.5. It is adaptable.BambooHR is a great HR software that offers many features to its users. In this article, we will take a look at the most and least important features of bamboo.The most important features of bamboo are its ability to manage employee records, its ability to connect to various systems, and its ability to generate reports.The least important features of bamboo HR are its ability to integrate with other HR software, its lack of a digital signature feature, and its inability to export data.

Cons

Most bamboo HR features are designed to make your job easier. Whether it's the ability to access your information from any device, the ability to share documents easily, or just the sheer convenience of being able to access your information from anywhere.One of the least bamboo HR features is the fact that bamboo HR doesn't allow for remote access. While this may not be an issue for some, for others it could be a life-or-death situation. If you are ever out of the office or unable to log in for some reason, you may be out of luck.One of the most bamboo HR features is the fact that bamboo HR is completely secure. Whether you are working on the go or at your desk, your information is always safe and secure.BambooHR offers many features that are useful for employers and employees. However, not all features are universally useful, so it is important to understand what features are most important to you before signing up for BambooHR.BambooHR offers a variety of features that are helpful for employers and employees. Here are the top three features that are most important to employers:1. Employee Management: This feature allows employers to manage employee records, including wages, benefits, and leave information.2. Employee Communications: This feature allows employers to send messages to employees and track their replies.3. Time Tracking: This feature allows employers to track the time employees spend working on specific tasks.

Top BambooHR Alternatives

Oracle PeopleSoft

SAP SuccessFactors HXM Suite

Anu
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
N/A

3
Reviewed on 8/3/2023

Great tool of you're an company that doesn't have any visibility into the org

Pros

- easy tool to navigate- easy tool to get a sense of the scale of the organization and reporting lines

Cons

- difficult tool to use to understand headcount movements- difficult tool to understand promotions- difficult tool to consolidate relevant information in one central location (docusigns, signing offers etc)

Italia
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 1/12/2022

BambooHR makes our work easier!

I overall loved the whole experience, from the introduction, sales/acquisition of the software, to the onboarding and data transfer. The Salesperson and Project Manager of our account made us feel decided about Bamboo from the very first approach. We feel candidate onboarding and administration of our personnel in the Company has become much more manageable.

Pros

What I like the most about Bamboo is that tracking PTO, benefits, and celebrations is much easier compared to other software we've used before. This unique "social network" design has made it user-friendly for our employees regardless of their age.

Cons

What I didn't love is that we couldn't find integration with LinkedIn for job postings. We had to use LinkedIn externally for recruiting.

Alternatives Considered

Lattice

Reasons for Choosing BambooHR

We needed a more accurate / visible PTO tracking.

Switched From

Zenefits

Reasons for Switching to BambooHR

Price, features
Zubairu
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/2/2023

My BambooHR Honest Reviews

Overall, BambooHR is a comprehensive and user-friendly HR management software with excellent customer support and reporting capabilities. However, its limited integration options, high pricing, and limited customization options may not be suitable for all organizations.

Pros

BambooHR is a popular human resources management software that offers a range of features designed to streamline HR processes and improve employee management.Here are some this I mostly like about this software:User-friendly interface: BambooHR has an intuitive interface that is easy to navigate, making it easy to manage employee data, track performance, and run reports.Comprehensive HR features: BambooHR offers a range of HR features, including payroll, time tracking, applicant tracking, onboarding, and performance management, all in one platform.Customizable options: BambooHR can be customized to fit the unique needs of your organization, allowing you to add custom fields, workflows, and reports.Strong reporting capabilities: BambooHR provides extensive reporting options that allow you to generate data-driven insights into HR metrics, such as employee engagement and performance.Good customer support: BambooHR provides excellent customer support, including a knowledge base, training resources, and live chat support.

Cons

Limited integration options: BambooHR has limited integration options with other software, which can make it difficult to sync data with other business tools.Expensive pricing: BambooHR can be expensive, especially for smaller businesses, as the pricing is based on the number of employees.Limited customization options: While BambooHR can be customized to fit the unique needs of your organization, there are some limitations to the customization options available.Limited mobile app functionality: While BambooHR has a mobile app, it has limited functionality, which can be frustrating for employees who need to access HR information on-the-go.Limited recruiting features: BambooHR's recruiting features are somewhat limited compared to other recruiting-specific software on the market.

Aman
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 23/2/2023

Get a Improved Employee Experience with BambooHR

Pros

BambooHR allows businesses to store all HR-related data in one centralized location, making it easier to access and analyze employee information, HR-related documents, and other relevant data.BambooHR is customized to fit the unique needs of each business, with features such as custom workflows, document templates, and reporting tools.BambooHR's software solutions provide us with self-service tools and resources, enabling us to manage oud HR-related tasks and questions more efficiently and effectively.BambooHR's reporting and analytics features provide businesses with insights into HR-related trends and patterns, enabling us to make data-driven decisions about our HR strategies and operation.By simplifying HR processes and providing employees with self-service tools and resources, BambooHR helps me to improve the overall employee experience, leading to increased engagement and retention.

Cons

Higher cost than some other HR software options, especially for smaller businesses or those with limited budgets.Limited integrations with other tools, which could impact how well BambooHR fits into your existing HR and business workflows.Limited customization options, which make it difficult to tailor the platform to our specific needs.Complexity that take time and resources to fully implement and understand.Extensive training needed for both HR staff and employees, which could impact productivity.I have found that customer support is not as responsive.

Said
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 14/3/2023

Manage employees efficiently

Making human resources management easy and managing recruitment processes and communicating with them is also very flexible, and this helped develop many administrative aspects of the company

Pros

Managing recruitment processes and ease of following an approach to recruitment and existing employees and making it easier for employees to view their data and performance and make planning for resource management very easy

Cons

It does not integrate with other programs easily, but requires a great effort to coordinate between them, and its cost is high for small companies, and employees may face some difficulties in adapting to the program.

Phillip
  • Industry: Shipbuilding
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 23/3/2023

how about BambooHR?

Pros

BambooHR is a highly intuitive HRIS that offers a variety of modules at extremely affordable prices.Bamboo HR offers an applicant tracking solution that has higher capabilities than comparable HRIS systems and makes the recruitment to onboarding cycle easier.

Cons

Although Bamboo is more of an off-the-shelf solution created for SMBs, it can be limited in how configurable it can be. Bamboo is quick to deploy and simple to set up.Benefits management tools are not provided by BambooHR, hence a third-party [sensitive content hidden] Admin would be needed to complete the package.

Verified Reviewer
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/2/2023

Superb!

Pros

It's super easy to use. We've been utilizing this software at our job for years now. It's not hard to find what you're looking for as all the information you need is on there. It is basically an online hr.

Cons

Honestly can't find any cons for this software. There can definitely room for improvement but nonetheless, everything's great with this.

Rikki
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/2/2022

Huge Promoter of BambooHR

I generally come into Companies as an HR Leader somewhere between 50 and 100 employees and Bamboo is a simple implementation and give not only me every tool I need to do my job, but also helps other teams as far as reporting and accountability is concerned. It's everything I could as for and more.

Pros

I have implemented BambooHR as our primary HRIS system at 3 companies now. Bamboo is so intuitive training is a breeze. Whenever anything pops up I don't have an answer to Help desk is an IM away. Reporting cannot be beat. Hands down the easiest most intuitive HRIS our there for HR Professionals and Employees.

Cons

I wish there were more options within the review portal. Like having the ability to do quarterly assessments AND a formal annual assessment that combines all the quarterlies. Even though we have a quarterly assessment process at our Company people also want to traditional annual and we have to do that all manually outside of the system currently.

Alternatives Considered

Paycom, ADP Workforce Now and Paychex Flex

Reasons for Switching to BambooHR

Bamboo allows us a lot of flexibility to design it the way that works best for our company and our people that's didn't wrap us into anything additional we didn't want or need.
Chris
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1

1
Reviewed on 22/1/2020

Worst HR Company Provider EVER!

Since moving to their new Payroll service (Trax Payroll) BambooHR has been in the business of keeping us from HR compliance and has made processing payroll much more time consuming and frustrating. All with a lack of professional and effective customer support. They have mishandled payroll taxes, W-2's and account access once we notified them of changing to a better HR management solution. This has truly been a nightmare that won't end.

Pros

The software does have some nice features like Performance Management.

Cons

The worst payroll software in history! Sold me a bill of goods that everything was integrated, however, they use a remote link which is clunky and extremely frustrating to use unless everything is "just right". Do your research - there is better out there along with excellent customer support. I had to manually add employee PTO each pay period as their system was not integrated with their Payroll software.

Alternatives Considered

Gusto, QuickBooks Time and Zenefits

Reasons for Choosing BambooHR

Was moving from three HR systems into one, although in actuality, it was really moving into two systems - BambooHR and Trax.

Switched From

Gusto

Reasons for Switching to BambooHR

We didn't consider other alternatives as we were already using BambooHR for everything except Time Tracking and Payroll. This was a HUGE mistake on our part. We have now completed a change away from BambooHR after doing a complete review of alternative products. Much happier without the frustration of using their antiquated payroll system.
Jenna
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/2/2022

Bamboo for Childcare Business

We have noticed such a huge difference in our management of HR since implementing this system. There are tons of things that we are doing now that we would have never thought possible before using Bamboo.

Pros

Our business truly benefits from being able to track due dates for trainings and documents. Because we are education, there are a ton of clearances, health forms, and professional development that must be completed. Keeping this all up to date has been done in the past on spreadsheets and not available to everyone to see. Now we can access this as admins and be able to verify things are being done when they are needed.

We have also really enjoyed the integration of time tracking, to timesheets, to payroll. It has made our managers lives easier and saved a ton of time for them. it has also made everything seemless for me to run payroll and process benefits without thinking about it too much or taking multiple days to get it done.

Cons

I feel like we would really benefit from a follow up training or someone to talk to. Kind of like implementation where someone would just check in to see if you could be using things better or differently to be more effective. We do reach out to support a ton and they are great!!

Alternatives Considered

ADP Workforce Now

Reasons for Choosing BambooHR

Cost, customer service, ease of use

Reasons for Switching to BambooHR

Bamboo seemed much more user friendly. We really wanted the system not to be scary to our staff and managers.
Rick
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/2/2022

Do What you do best and Outsource the rest ... to BambooHR.

We simple don't have employee related issues falling through the cracks anymore. Now our managers have time to actually visit with and get to know our people rather than fumbling through bureaucratic gunk to make sure we're "legal".

Pros

BambooHR is super simple and easy to use. The software and the people behind it truly live up to the mission of allowing me to do what I do best (which is not HR management.)

Cons

Nothing to report in this section. BambooHR does exactly what I want it to.

Reasons for Choosing BambooHR

BambooHR allowed us to have our employee information at our fingertips rather than in another party's hands. If I need information I simply pull the report or look it up instead of asking for the information from someone else. The last thing we looked into was cost and it turned out that BambooHR is about 25% of what we were paying the accounting firm. That made it a "no-brainer"...better access to data, easier to use, additional resources for managing benefits, onboarding, training, compensation...for less money.

Reasons for Switching to BambooHR

Ease of use.
Jade
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 19/9/2022

BambooHR literally has everything our company requires.

Overall, it was a fantastic experience; hiring and tracking new employees was a breeze. We use Learning Management System (LMS) and integrating the two is straightforward. The app is useful for tracking time and work hours, especially since most of us work abroad. And security is top notch. We store people's information here, and we like how BambooHR performs security checks and locks on its own when you are not in front of your computer.

Pros

We previously used Time Doctor to track our time and for payroll. However, as the company expanded. We want a system that allows us to track all employees from their assessment/ job application to their onboarding. We can even send new hire packets to get them prepared for the job.
This includes what they needed to do on their first day, what documents they needed to submit, and who they should contact. It's also easy to track time off request and UPTOs. BambooHR can also be integrated with LMS tools such as TalentLMS.
As a user, the app is very useful; seeing your timesheet hours and pay period, as well as the payroll reminder, is a great feature.

Cons

The training section of BambooHR is a little complicated, and adding new training and categories is done alphabetically. As a result, having your own training roadmap and guidelines causes everything to become jumbled. When we asked their support team for help in resolving the issue, they were able to help us by manually assigning a number to each category. Another thing is, marking each training category as complete must be done one at a time. It takes a lot of effort, but it works.

Claire
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/2/2022

Great HRIS for medium-size businesses, easy to implement, configure, maintain (and it's cute)

I love the look and feel, the easiness of use, the availability of the support team, the easiness to create and delete custom fields, the support documentation which is easy to navigate and includes a lot of how-to videos. They really allow their customers to become autonomous and even proficient with their tool.

Pros

Very structured and helpful implementation, and very responsive support.
Love the ability to request custom fields to be created, including calculations.
Great standard, out-of-the-box reports, like Additions & terminations over a period of time, Headcount as of a certain date, Employee Turnover (that one was a lifesaver when it was realeased, much better than what we were doing internally so far!), Change History over a period of time for job-related changes.
I also love the fact that they are intentional in their product development: even though they request and collect product feedback, they want their product to remain coherent, i.e. they know what makes sense for them to propose as features vs. not (and recommend one of their specialized integrated partners if not), so that their tool always remains simple, legible, etc.
And I like their Panda mascot and in-navigation messages, down to humanizing error messages.

Cons

It will be pretty minor details, part of which will simply have to do with their client size positioning. As we were growing, I encountered director-level newcomers in our HR department who were used to the more prominent HRIS players, and to the ability to set up more complex workflows than BambooHR allows (example: self-service on employment letters, sending change notifications to other people than change approvers, allowing back-up assignees for tasks, etc).

One feature that I feel might need adjusting (but again, that's detail) is their "Who's Out" calendar, which is synced with their time-off feature: regardless of whether the person has booked 1 hour off or the full day off, it will look like the person is away for the whole day, which looks confusing.
Then two things come to mind on the analytics side, but again, they are minor and for more advanced users: I would love the ability to report on changes for personal details (beyond the audit trail report) and on custom fields. Then, custom calculation fields (which are already a great thing to have!!) are limited to the employment profile itself, i.e. you cannot return data fields from other employees' profiles, for example, who the manager of their manager is, etc.

Lisa
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 26/5/2022

Capterra Review of BambooHR

Bamboo has continuously communicated their software updates very effectively. I am very appreciative of this. Overall my experience has been very positive, from implementation onwards. I have been using the software for 6 years now.

I wish the company would hold another in person user conference, rather than virtual however. Of the one that I attended, there is much to be said about in person interaction. It was by far one of the best user conferences I have ever attended. It was very disappointing to go virtual ( pre pandemic.)

Pros

The product is easy to implement , out of the box. The product is best for small to mid size companies, but especially if you have minimal processes to manage. The add on features of Performance and eNPS are simple to use and very effective. You can find workarounds for unique processes.

Cons

As a company continues to scale and grow, the incremental processes added become more difficult to manage with the system. A simple example is onboarding. Onboarding is only geared to true new hires. If you have an employee who is transferred to a new division within the organization and needs to be assigned new tasks that are well documented, the software does not have the ability to manage transfers.

The ability to format a document for e-signature would be incredibly helpful.

A little more flexibility in problem solving rather than simply suggesting to put suggestions on a future product launch list.

Aimee
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/2/2022

BambooHR - Friend to People Operations!

We've used BambooHR since 2017, moving from tracking information via spreadsheets and paper forms to fully electronic. The implementation process takes preparation to ensure you have quality information imported into the system and is worth the time and effort. The implementation specialist works with you to ensure you're on track and implementation goes smoothly. If you take the time to introduce BambooHR to employees and provide them with training, they easily adapt as this is a very user-friendly system. Over the years we've added additional custom table to track information and the Bambooligans have been very responsive. I highly recommend BambooHR!

Pros

• User-friendly
• Customizable (ie. you can have Bamboo set up tables that you can use to track your Medical Examiner’s certifications/driver’s licenses & set reminders for expiration)
• Hiring system ports directly into employee creation
• Applicant tracking system (automatically posts to Indeed, Glassdoor & ZipRecruiter)
• Onboarding / offboarding
• Standardized & customizable reports
• Org chart
• Company directory (the app is nice but offers less functionality than the website)
• E-signature for your forms to port directly into employee files upon completion & route as directed (ie. direct deposit can route to payroll or reimbursements to A/P)
• Asset tracking (you can set security levels to allow IT – or appropriate individuals to access / make changes / run reports for assets)
• Electronic approval process for compensation, approvals, and other customizable events
• Preview as user allows you / admin to see things as the individual sees them – really helps with problem-solving
• You establish access levels
• Track training (but very simplistic process)
• Works with single sign-on

Cons

• Lack of ability to set up onboarding tasks for internal promotions
• Training tracking is simplistic, they do offer integrations with LMS
• Doesn’t connect with our payroll system (although you could have someone build a custom integration)

Beth
  • Industry: Construction
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
4
Customer Support
4.5

4.5
Reviewed on 13/5/2016

We love BambooHR and the customization possibilities it provides!

Pros

I did a lot of research on HRIS before choosing BambooHR. For those thinking about using BambooHR, really look at how your structure is set up and how you want it to work when the product goes live. For example, we have two divisions in two different locations. Both divisions are very unique and what one division needed the other did not. Getting this figured out before implementation will help alleviate the need for a lot of change once the system goes live. For our company, BambooHR was by far the best fit for us. The best thing about this product is the customization and the ease in which we were able to implement the system. From the time we decided to go with BambooHR to the time it was implemented and functional was a little over a month! My dedicated implementation specialist, Carol Brogdon was great to work with during the implementation of the system. I am not IT expert or tech person, and this was easy! The customization of the system allows (from the beginning) you to create a system in which each user can see as mush or as little of the information as needed. Since implementation, I have even been able to customize more information on the site that is specific to our needs with two different locations and divisions. The time off feature allows our employees to request time off from their smart phones or pc quickly and for our admin and foremen the calendar of "Who's Out" is extremely useful, especially for looking ahead and seeing who will be out on vacations or sick/holiday time. Anniversary dates and birthdays are visible and there is no longer a need to keep a spreadsheet with this information. The reports that can be generated on training, time off balances, licensing, etc has been a time saver. The ability to transform these reports into PDF, excel and even share custom reports as needed has been very beneficial to us. On-boarding, off-boarding, completing forms as needed has been extremely efficient utilizing the uploading of files and then setting up the signature templates (no more paper pushing or waiting for people to sign and return documents). Uploading files to share with all employees or just a few employees is also a great tool. We utilize the company announcements to send important information to some or all of our employees. The notes section has been invaluable for our managers to document information and if an employee moves to a new location, the new manager now has that information at their fingertips. Our employees can update their address, marital status, with-holdings, etc all from their dashboard. No longer do they have to wonder if the HR department has their most current information because they see what is on file for them with the company when they log in.
We have yet to utilize the Job Openings component yet. This was a big draw, as we had experienced a large growth last year. Unfortunately (or fortunately depending) our hiring has tapered off, so we have not had the opportunity to try this out. As far as BambooHR responsiveness to any issues I have encountered, they have been very quick to resolve. I like that they are constantly trying to improve the product and take ideas and suggestions on areas of concern. This type of progressive thinking and action will make them and keep them a front runner in the HRIS world.

Cons

Like any product, the more you use it, the easier it seems. There were kinks to work out when we first went live. Permissions, setting up employee fields and email alerts all needed some tweeking, but again, the system and BambooHR support was great getting through the learning curve.
I did opt to go with Maxwell health for the online health care enrollment piece and I have been live with BambooHR since January 2016 and I am still not live with Maxwell Health and do not know when I will be, so if you are thinking of that option, I would really look into other options as it does not seem to be as responsive or as dynamic as BambooHR despite what the sales pitch shows.

Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/11/2022

Bamboo HR keeps me sane and in compliance.

Pros

I am not an HR professional, I am a nonprofit executive Director and an organization that grew from one staff to 20 in about a year and a half. I don’t really know what I’m doing often. Human resources is one of those things that i could not justify hiring for. We have a board member who is an HR professional, and two lawyers on our board, so if things did get crazy, I knew I had people to keep me in compliance legally with the situation, but I needed some help with the day today. We have three physical locations and bamboo helps ensure that we don’t have important, confidential documents getting lost. Managers can update things in real time and it is amazing. We use the integrated payroll, pay traX, because honestly I’m lazy and why would I do more work when my time is valuable. I love being able to do the performance reviews and satisfaction surveys. I love the asset management feature so I can keep copies of peoples drivers licenses, even shirt sizes, and of course the training that they do.

Cons

Bamboo is a little spendy, but honestly you can’t afford not to invest in it.

Alternatives Considered

Bambee

Reasons for Switching to BambooHR

Bambee was expensive and seemed inferior
Alison
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/5/2022

Really appreciate BambooHR's form and function with still more functionality to explore!

BambooHR gave HR matters a visible one stop home base for our team. It has also made it easy for diferent user types to get/view what they need (and what is appropriate) with the custom permissions. Our team members like (and don't avoid) accessing the system because it's so easy and pleasant to use!

Pros

Onboarding, employee database, time off tracking, performance management, reporting, customization, friendly and functional user interface. Users like using it!

Cons

Hard to say really - it's a pretty great system. The benefits section doesn't seem to be set up to be useful for our kind of benefits program (typical health and dental plan in Canada). I'm still exploring some functions...for example, we haven't really put their ATS to the test yet as it seems a bit basic vs. our current system but I want to give it a try since BambooHR has a way of delivering the needed functionality in a deceptively simple interface. I do need to maximize my use of BambooHR functions further given the investment we have made in it - I have a lot of faith in their products and am confident I will find even more value there if I look. I hope they can keep up the amazing customer and user experience I have had these last few years as they continue to expand their functionality.

Maryanne
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/2/2022

Love Bamboo!

Staff really like Bamboo as it makes booking time off much easier, also signing documents and accessing their information.
The Bamboo Support Team are amazing - whenever I have needed to contact them, they have responded swiftly and are always great to deal with, even if the issue is that I am being a bit of an idiot!!

Pros

Just being able to organise all employee information and documents in one, safe, place is great, as well as easy time off booking and tracking.
The recruitment side of things is so easy with Bamboo - again, it keeps everything together in one place, including correspondence with candidates, and the application, offer, and onboarding processes are easy to set up and save an enormous amount of time.
Signature templates - we really love these! Being able to send out documents and get proper electronic signatures on them is a huge benefit for us.

Cons

We would love to be able to use the Payroll function, but we are UK-based, and it only works in the US.

It is very American in language, and it would be good to be able to change some of that, e.g. use CV instead of Resume. Small things, and certainly not game changers in terms of us using Bamboo.

Sarah E.
  • Industry: Defense & Space
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/9/2019

Bamboohr greatly increases the quality of candidate management

This must be one of the best human resource management services. Bamboohr is good for delimiting our work flow based on the number of employees with whom we work. It serves to communicate with employees, and with candidates to work in the company. It should be noted that bamboohr offers a very comfortable directory of employees. This software allows you a huge capacity regarding its deployment. Bamboohr It can be operated from any type of electronic devices since no type of installation is needed. Bamboohr customer support has a very acceptable response speed, as well as being very friendly at all times. It is the best services.

Pros

The platform offers us a good management of the documentation of our employees. It is easy to make detailed follow-ups about the activity of each employee, and their work time. The same thing happens with the follow-up of the candidates, and their abilities, because this is very complete. Another advantage of bamboohr is that the work can be organized so that specific employees can manage the rest. Bamboohr has proven to be a very reliable service, with which we can support all the work reports of our staff, and much more. The platform has also been of great help to achieve a more methodical workflow, and for the whole team to be aware of the skills and talents of each member of the team. Thanks to this we can create work strategies based on these skills.

Cons

Bamboohr offers a quite poor smartphone application. This is much better when used directly from the web page. The Platform does not offer enough communication tools. It does not handle motors of revision of curricular summaries, and neither it allows to administer criminal records (in the case of the candidates).

Robin
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/2/2022

Mid Size Company User

My overall experience with BambooHR has been amazing. I love the ease and functionality and the fact that we can continue to build upon it in the future. We are also doing some integrations, such as with our POS, and they have been super easy. Also, the help section is great with so many resources to access to answer questions and learn how to use features rather than having to look through a giant handbook. Reporting is one of the best features and has made a world of difference for us also.

Pros

BambooHR was very easy to set up and implement and my contact was extremely helpful and patient. I love that this can be a one stop shop for so many functions and is user friendly. The ability to add on new functions and apps is fantastic. Prior to BambooHR we did everything on paper and spreadsheets but now I can run reports so quickly and know that critical forms and information is saved and protected forever.

Cons

The I-9 functionality is difficult at times. If the employee forgets to complete part of Section 1 it will not send a notification to me or back to the employee. It would be nice to also have a function that will not allow the employee to finish their tasks unless the I-9 is completed correctly.
One other issue that would be great is if there would be a way to assign a new signee in an already partially completed document. Example is an I-9 that the employee has done their part and is then assigned to the HR representative to input ID and sign, but that HR rep has left the company and there is currently no way to remove her and assign someone else. I am told to cancel and send the task again to the new hire, but this is impacting the compliance of the I-9 process.

Kristen
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 4/11/2022

BambooHR has Changed the Way HR Supports Our Management Teams

BambooHR has provided us with the support to easily work in hybrid and remote environments. Plus, communication between management, employees, and HR has never been more streamlined! Before BambooHR, we communicated primarily through email throughout the company. Our HR office was stacked with file storage to organize employee files, and information required us to be on-site in the HR office to access. Announcements were often posted in our break room and through email.

Pros

From a manager's standpoint, it's incredibly easy to navigate around BambooHR to find annual review documents, approve OOO/PTO requests, and access timecards. The software has also provided a way to quickly see who is out of the office at any given moment, access our other HR resources, implement a digital company directory, and sign off on HR forms. I no longer need to search emails for PTO request approvals or other communications—I simply access my BambooHR inbox from my laptop or even on my mobile device while I travel. In addition, BambooHR has also allowed us to create a branded portal with our own brand colors and logo, which is quite a nice touch. BambooHR's mobile app makes it simple to find incoming out of office requests, company links, a directory, and file access. I can also submit requests and access my own information pretty quickly.

Cons

There is facial recognition available the app, but it's a toggle that needs to be activated within Settings once you log in. There isn't a pop-up when logging in that offers you this option, which makes logging into the mobile app a little clunky upon first use. In both the mobile device and the browser app, a calendar view provides a summary of who is out of office each date. However, there is not a filter option to isolate this view to your direct reports. This makes it difficult to quickly approve time-off requests if you are unable to quick reference a calendar for when team members will be out of office.

2,357 reviews