Convoso Reviews

Pros

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Cons

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Pros

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Cons

The agent-facing dashboard could use further advancement, including more extensive gamification.

Alternatives Considered

Five9

Reasons for Choosing Convoso

The previous dialer did not have the high-power capabilities to help us scale above a small team. There were many inefficiencies and gaps in capability.

Reasons for Switching to Convoso

Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting.

Pros

What I like about the system is that It is easy to do a 3-way call with my clients and the creditors.

Cons

The call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.

Pros

I like their team, They will extend their efforts just to make sure the satisfaction of a customer is met.

Cons

Like all systems and programs, I've experienced a minor bug or glitch when we were using this. It won't affect the overall performance.

Pros

The software is built for our current needs. It's flexible, customizable and for the most part, transparent.

Cons

No ability to screen-share as an admin or manager in real time with my agents.
Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.

Pros

The best part of the software is the ease to move and manipulate the data to help drive performance!

Cons

Agent licenses are not dynamic (not based on concurrent users)

Pros

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Cons

I cannot recollect any cons I can speak of

Pros

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything

Cons

,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.

Alternatives Considered

Five9

Reasons for Switching to Convoso

Like I said, you get what you pay for. We ended up deciding on convoso because a colleague of mine recommended them to us based off his experiences with them

Pros

This software has immense capabilities and has allowed us to be more dynamic day to day in our sales process.

Cons

Because the system is capable of so much, and because some settings are similar or override one another there is a learning curve to understanding the structure and logic behind the system.

Alternatives Considered

8x8 X Series, Five9 and RingCentral Engage Voice

Reasons for Switching to Convoso

Convoso offered better pricing and fewer limitations for the price according to our needs

Pros

This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Cons

Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Pros

The software is easy to use and no issues

Cons

Customer support has been non-existent at some points in our relationship

Alternatives Considered

LiveVox

Reasons for Choosing Convoso

Texting and Spam Likely

Switched From

Five9

Reasons for Switching to Convoso

Texting and Spam Likely

Pros

Works in Chrome on MAC and PC! Low overhead as there is no application to install.

Cons

Getting a script to play for the users is complicated if there is a large amount of data to be collected from the client.

Pros

Support is almost always available via phone and the platform is easy to use / train on

Cons

The backend of the platform and a lot of the frontend seems outdated and could use a facelift. While it took a while to learn how to use it, it's become second nature but still could be easier to use

Pros

Scripting is very straight forward and easy to use. Campaigns are easy to create and manage. Agent management is simple with a straightforward dashboard.

Cons

Customer help is a work in progress. For significant technical issues (which still happen too often), finding the right resource to provide support is a challenge.

More complex configurations in Convoso are either limited or not possible. For example, setting up agent skills, while doable, is not feasible in the Convoso interface which requires several navigations through different web pages to make adjustments to each individual agent. This makes updates nearly impossible at scale. The team has a lot of work ahead in their roadmap to advance their capabilities to the level of some of their more expensive competitors.

Pros

Customizable and easy to use for the admin and user.

Cons

That I didn't find it years ago. Where have you been my whole life?

Pros

Predictive dialer, it was intuitive and had great UI

Cons

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.

Alternatives Considered

8x8 X Series

Reasons for Switching to Convoso

Needs/requirements

Pros

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Cons

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Pros

I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.

Cons

I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.

Pros

This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.

Cons

We've had some integration issues on occasion, but these have been few and far in between.

Pros

I love that I can keep track of my sales, and see what type of calls I am getting. I like that my clients can reach me over the system and leave voicemails. I need as much communication as possible during the day and I get it with this system. I love the personal callback feature as well.

Cons

Getting booted if you accidentally X out of it instead of log out.

Pros

Convoso allows us to manage our call center 100% remotely. It gives easy access to both agents and management to make the most out of their work day.

Cons

The software lacks gamification and bonus compensation features that incentivize agent performance. However, they have been receptive to this feedback.

Pros

Really simple to use, user friendly and great features for event and detail recording

Cons

Incorrect Lead ID upon inbound call. loss of call notes ect.

Pros

The auto dialer, the Telephony feature, the ease of scheduling callbacks and having them automatically dialed. It has not only maximized my contact with quoted customers and previously auto-blocked customers, but it has also helped me and my supervisors monitor the areas of improvement I need to work on to reach my maximum sale potential. Over time I will see an overall increase in my sales, if these are

Cons

inegration from our quoting software using click-to-dial doesn't always work, but I know overtime these glitches will get figured out and fixed (we've recently transitioned and are still learning)

Pros

Convoso makes it easy to connect with consumers and hold conference calls to get them connected with the right company. The system is very simplistic so it is easy to use.

Cons

Nothing it is great. We have had no or minimal issues with it. Problems are always resolved very quickly.

Pros

The cadence of the product is extremely efficient and allows us the most contact out of our leads

Cons

Sometimes it freezes up on the user and needs to be logged out to fix the problem. only management can tell if the user is frozen as well