User Reviews Overview

About CallTools

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export...

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Feature ratings

Value for Money
4.8
Features
4.8
Ease of Use
4.7
Customer Support
4.8

Browse CallTools Reviews

112 of 112 reviews
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Anderson
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2018

Great for speed dialing

Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Martin
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 24/10/2022

Dials fast but not my favorite dialer

I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer.

Pros

You are able to reach a lot of people with your dialing sessions. This moves very quickly.

Cons

The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.

Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

3
Reviewed on 29/8/2020

Great platforms elevated requirements.

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Pros

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Cons

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Alternatives Considered

Aircall

Reasons for Choosing CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Reasons for Switching to CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.

Top CallTools Alternatives

Mary Ivan Grace
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/1/2023

Calltools Save the Day!

FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy!

Pros

Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved.

Cons

None so far, we have been using this for almost 3 years now

Response from CallTools

Hi Mary,

Thank you for the 5 Star Review! Thank you for the 5 Star Review! We love to hear reviews just like this about our Call Tools team! We are happy to hear we were able to assist! - Call Tools Team

Replied 13/4/2023
David
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/4/2023

Best dialer!

Weve been able to generate a low customer acquisition cost.

Pros

Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle.

Cons

Nothing in any major need of improvement.

Response from CallTools

HI David,

Thank you for the 5 Star Review! We are happy to read our features are working for you and your business! Great to see Call Tools work for you! - Call Tools Team

Replied 12/5/2023
douglas
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/3/2023

Thank you, [sensitive content hidden]

my first experience with calltools was in talking to [sensitive content hidden]. I had spoken to about 4 other vendors at that point, and they were either high on pricing or uniformed as to my reasons and issues for a new vendor. [sensitive content hidden]not only knew exactly everything i was talking about, but he had also done this calling work himself, and was familiar with most of the other systems i mentioned. also, he is exceptionally competent at sales - he listened, pointed out some things and offered a solution, easily and seamlessly. i was not even thinking of switching yet, but i did so that very afternoon, i believe, and i did so with confidence. Thank you, [sensitive content hidden]! Very nice. fast, better connects, etc.

Pros

fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly

Cons

slightly complicated backend setup, but unavoidable - this is where the power comes from...

Response from CallTools

Hi Douglas,

Thank you for the 5 Star Review! Thanks so much for sharing your experience with us!

-Call Tools Team

Replied 13/4/2023
Domenic
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/6/2023

[sensitive content hidden] from Integrations

Pros

The integration team, specifically [sensitive content hidden]
has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools.

Cons

I can not thing of any cons currently with this software.

Response from CallTools

Hi Domenic, Thank you for the 5 Star Review! We are happy Keith assisted you as he did. We are always here to help with any future assistance needed! - Call Tools Team

Replied 30/6/2023
Ratan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/3/2023

call tools an excellent telemarketing solution

Excellent, good service, good technology

Pros

User friendly and effective. Support is good.

Cons

Could be made a bit cheaper. As such it's priced properly

Response from CallTools

Hi Ratan,

Thank you for the 5 Star Review! Thank you so much for the positive feedback.

- Call Tools Team

Replied 13/4/2023
Isaac
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/1/2023

Miles ahead of competition

Miles ahead of the competition (mojo)

Pros

My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds.

Cons

It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though!

Response from CallTools

Hi Isaac, thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team

Replied 15/8/2023
Nikolai
  • Industry: Wireless
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 19/10/2017

Great AutoDial and Management Oversight ability

The ability to have better management oversight and for team to make more calls.

Pros

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want.

Just make sure you have the default rules set up BEFORE making calls.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Response from CallTools

Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

Replied 23/10/2017
James
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 5/2/2017

Don't Get Much Better Than This

I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.

Pros

Time saving and packed with information and UI is simple.

Cons

A better management when using slow Internet connection.

Response from CallTools

James,

Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again.

Please don't hesitate to let us know if there is anything else we can help you with.

Your CallTools.com Team

Replied 14/3/2017
Michael
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 3/11/2016

Disling system best value I have found

I have worked with several dialing systems over the years and have found that call tools is one of the easiest to use. I work with individuals with mental disabilities and hey we're able to be up and running. 20 min. Great system

Pros

Ease of use

Cons

Wish they had hot keys. So some of my blind people can use it

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Ryan
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/7/2017

Fantastic system that i highly recommend

Pros

Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.

Cons

Nothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Chris
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/9/2019

Best Dialer

Pros

Aside from the dialer being a very powerful tool for my business the support is unparalleled everyone in tech support is fantastic. My account rep is super responsive and always gets things done for me.

Cons

Some aspects of the software could be simplified

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Giora
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/6/2016

better than the rest!

I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them!

Pros

I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings.
How easy it is to just add another user with two clicks.
The agent performance feature is awesome, having a side by side comparison is helpful.

Cons

Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
David
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2017

I set up Call Tools to do some marketing for my company. Great product and easy to use.

Allowed us to touch base with thousand of potential customers.

Pros

Operations was a snap with very little training. Our Rep Sean was always willing to help and got the extra mile to make sure we were satisfied.

Cons

I wanted to attach a out going message to the call. We couldn't do that, but that alright, we got a work around and everything turned out good.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
matarsha
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/9/2017

The team is awesome. They waste no time getting you set up, or trained on the software. I am...

makes my outbound calls very easy.

Pros

The software is easy to learn and use. I love the built in do not call list scrubber. That is such a great convenience. I spoke with three other companies before making my decision and neither had the feature. Help is just a click or call away. The quality is great and there is no delay when connecting with customers. Customer service is very important to me and they get an A+. I love how they called to make sure everything was going fine after I made my purchase. Because the product does so much, its hard to remember everything. The response to any question I have is almost immediate.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Barb
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 7/6/2017

Easy to use, easy set up, proficent

Great for outbound calling cambaigns!

Pros

Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Cons

Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Samuel
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/6/2023

Great Company and Staff

My experience was great.[sensitive content hidden] did such an awesome job by educating me on the system and also picking up when ever I needed him.

Pros

I like how there customer service and assigned manager where always going above and beyond for me.

Cons

Honestly, there is only one. I don’t like how long it takes to get scheduled for onboarding. But at the same time they are pretty fast. The most I had to wait is a week which was my fault for not listening to my assigned manager

Response from CallTools

Hi Samuel, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team

Replied 27/6/2023
Adam
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/9/2018

The best available CRM system on the market

Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.

Pros

It’s ability to call up to 10 numbers at once.
The reports you can generate from the calling activity.
The very fast and knowledgeable customer service.

Cons

Nothing to complain about. Everything was as expected.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Jerome
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/3/2018

Blown Away!!! & I've used most of them out there. Nothing compares, hands down.

Full function Call Center Application

Pros

I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use.

Cons

I'm told that I can be pretty negative so I'm sure that I will come up with something. Just kidding, nothing so far as of yet.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
David
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2017

Smooth, easy ti use, fantastic support.

Pros

The walk-through when you''re just starting, great customer service, very patient, always available. Just a great software to use.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Tim
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/2/2017

This is the dialer you want

We've tested multiple dialers available on the market. This is one is the one you want for your business. It's web based, plug and play, easy to use/manage, cost effective and backed with great service team.

Pros

Cost effective, easy to use and backed by great service.

Cons

Can't think of one.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Michael
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2017

Really easy to implement predictive dialer platform, we had reps logged in and dialing very...

Significant increase in achieving live answers with our existing customers. Much higher agent productivity metrics.

Pros

The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box.

Cons

We have not had any problems to list as a con. However, it would be nice to have a concurrent user licensing option since not all of our reps are always on the system.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Yvette
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/3/2023

Awesome sevice

Pros

I enjoyed that you can call some many at one time. [sensitive content hidden] was great she answered all my questions and replied to my emails the same day. When i ever had a issue Shawnie always took care of it.

Cons

None that I can think of, I never used this tool with any other tools.

Response from CallTools

Hi Yvette,

We are happy to hear you received the support from Shawnie, she is one of the best!
Thank you again for your kind words.

- Call Tools Team

Replied 13/4/2023
112 reviews