User Reviews Overview

About CallTools

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export...

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Feature ratings

Value for Money
4.8
Features
4.8
Ease of Use
4.8
Customer Support
4.8

Browse CallTools Reviews

97 of 97 reviews
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Steven
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/1/2018

Great Experience. Software is a bargain at this price point. Cust support and his team are...

Pros

Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.

Response from CallTools

Hello Steven! Thank you for taking a moment to leave a review. We're proud to offer such a feature-packed software at our pricing and our knowledgeable Customer Support team only adds to the value of our platform. Please let us know if there is anything else we can do to help you succeed! - Your CallTools.com Team

Replied 16/1/2018
Joseph
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/11/2020

Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!

Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

Pros

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Cons

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Response from CallTools

Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team

Replied 3/11/2022
Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

3
Reviewed on 29/8/2020

Great platforms elevated requirements.

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Pros

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Cons

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Alternatives Considered

Aircall

Reasons for Choosing CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Reasons for Switching to CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.

Top CallTools Alternatives

Eli
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 3/12/2022

My Go to Dialer

Calltools is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive.

Pros

Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes.

Cons

The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily.

Alternatives Considered

CallRail and Mojo

Reasons for Switching to CallTools

similar price but get the 10-line dialer.

Response from CallTools

Eli,

Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation.

-CallTools Team

Replied 25/1/2023
Peter
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/4/2021

CallTools Review

[SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.

Pros

I find its very user friendly and provides many options to implement for calling / tracking etc.

Cons

Nothing really.....I simply want to try another vendor to compare services.

Alternatives Considered

ReadyMode

Reasons for Switching to CallTools

I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.

Response from CallTools

Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team

Replied 15/4/2021
Martin
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 24/10/2022

Dials fast but not my favorite dialer

I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer.

Pros

You are able to reach a lot of people with your dialing sessions. This moves very quickly.

Cons

The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.

David
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/9/2019

CallTools Simplifies Your Company's Growth

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

Pros

The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Cons

None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

Verified Reviewer
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/10/2017

By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer...

I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found.

Pros

By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.

Cons

.

Response from CallTools

Thank you for your incredible review! We're proud to offer a contact center platform that rises above the others. Streamline your process from inbound to outbound with our wide range of features. Our Customer Support team provides initial training then helps with any follow-up questions you have or assistance you need. We're glad to hear that CallTools.com exceeded your expectations! Please let us know if there is anything we can help you with. - Your CallTools.com Team

Replied 31/10/2017
Mary Ivan Grace
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/1/2023

Calltools Save the Day!

FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy!

Pros

Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved.

Cons

None so far, we have been using this for almost 3 years now

Anderson
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2018

Great for speed dialing

Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

James
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 5/2/2017

Don't Get Much Better Than This

I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.

Pros

Time saving and packed with information and UI is simple.

Cons

A better management when using slow Internet connection.

Response from CallTools

James,

Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again.

Please don't hesitate to let us know if there is anything else we can help you with.

Your CallTools.com Team

Replied 14/3/2017
Oscar
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/10/2017

This dialer is very easy to use! The way you can switch from campaign to campaign with just a...

Time. It saved me a lot of time because its easy to use.

Pros

I like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!

Cons

The only thing that I do not like about the software is that it works best without wifi and better with hard wire.

Response from CallTools

Hi Oscar!

Thank you for taking the time to leave a review! The ability to consolidate each of your campaigns on a single platform keeps your outbound dialing as simple as possible. Although it would be convenient to run CallTools.com from a Wi-Fi connection, it is difficult to power such a feature-packed software without a hardwired connection. But we're glad that those features are saving you valuable time throughout the day!

- Your CallTools.com Team

Replied 9/10/2017
Barb
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 7/6/2017

Easy to use, easy set up, proficent

Great for outbound calling cambaigns!

Pros

Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Cons

Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

Response from CallTools

Hi Barb!

Thank you for taking the time to leave a review.

We're happy you found the speed and precision of our predictive dialer helpful for your team! Eliminating agent downtime increases calling ratios and keeps your employees on-task throughout the day.

We're glad to have you as a part of the CallTools.com family. If there's anything we can help with, please don't hesitate to contact customer support!

Your CallTools.com Team

Replied 13/6/2017
Kris
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 31/5/2020

A truly effective piece of software that gets the job done.

Pros

Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner. The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

Cons

The only slight drawback to Prospective Dialer is that there is a small learning curve associated with using the software. However, once a new user gets the more powerful features of the interface committed to memory, it's a breeze to work with.

Response from CallTools

Kris, thank you for the kind words and recommendation. We strive to exceed customer expectations. While although all software has an initial learning curve, we have an in-house support team here to serve you anytime you have any questions. Please don't hesitate to reach out, we are here to serve you. We appreciate your business and you are a valued CallTools customer. The CallTools Team

Replied 4/6/2020
David
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2017

Smooth, easy ti use, fantastic support.

Pros

The walk-through when you''re just starting, great customer service, very patient, always available. Just a great software to use.

Response from CallTools

Hello David! Thank you for taking the time to review CallTools.com. We're glad to hear your experience has been smooth and seamless with the help of our incredible Customer Support team. The live training included when you start using the CallTools.com platform covers everything you need to know. Please get in touch if there is anything else we can help you with! - Your CallTools.com Team

Replied 30/11/2017
glenn
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/7/2018

Great Service

Pros

easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns

Cons

the system takes time to learn and it can be complex due to so many features but its a great system.

Jeff
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

5
Reviewed on 20/1/2017

Overall a good product.

The product itself seems very well build and their support is great. Unfortunately for us we hit a roadblock and were not able to move forward. Specifically, we were using their dialer. Their system requires your leads to be loaded into the CRM from which you make the call lists. Because of this, you cannot have duplicates based on a phone number. So if you have a customer that has 2 separate records you need to keep separate you can only have one set of data inside the CRM. This causes issues because we cannot relate the call disposition back to the correct record.

We have found this is one of only a couple dialers that will not at least give you a switch to allow duplicates.

Response from CallTools

Jeff,

Thank you for taking the time to leave a review! We¿re sorry to hear that the inability to dial duplicates has caused issues for your company. We keep it as a default setting to help our customers remain in compliance while dialing. This does not work for everyone but we have found it to be the best option.

Please let us know if there¿s anything else we can help you with!

Your CallTools.com Team

Replied 14/3/2017
Matt
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/3/2018

Best business decision I've ever made!

Helps us make more money

Pros

My experience with call tools up to this point has been incredible. My rep has helped us make a seamless transition from five9 to call tools overnight. The day after the switched I saw a 20% increase in sales and a 10% decrease in my abandon rate. The reps and tech support are second to none and always one call away. The dashboard, reports, and ease of uploading data are unbelievably user friendly (this was one of my biggest problems with five9). The system technology and clarity of calls continue to impress the team and I. This product is an absolute steal for the money.

Josiah
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/8/2017

simple and easy to use dialer.

sales

Pros

simple and easy to use dialer. predictive dialing was fast and responsive, voicemail drop worked amazingly. someone that has no past with predictive dialers could use this.

Cons

nothing at all whatsoever was wrong with this dialer. it worked perfectly and was simple to use and understand

Response from CallTools

Josiah, thank you for your review! We always appreciate it when someone takes a moment of their time to do so. We're thrilled to hear the voicemail drop was especially helpful for you! It's a convenient feature that makes your dialing even quicker while increasing response rates. Let us know if there is any other way we can help! - Your CallTools.com Team

Replied 7/8/2017
Adam
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/9/2018

The best available CRM system on the market

Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.

Pros

It’s ability to call up to 10 numbers at once.
The reports you can generate from the calling activity.
The very fast and knowledgeable customer service.

Cons

Nothing to complain about. Everything was as expected.

Jerome
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/3/2018

Blown Away!!! & I've used most of them out there. Nothing compares, hands down.

Full function Call Center Application

Pros

I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use.

Cons

I'm told that I can be pretty negative so I'm sure that I will come up with something. Just kidding, nothing so far as of yet.

Iliana
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2018

Great Call Center Dialer Solution

This tools helps us setup appointments for our sales team to pitch our services.

Pros

Great Solution, Integrates with most CRM tools and helps churn out calls with a predictive dialer. Helps streamline the process of calling, without servers and hardware.

Cons

Nothing really, web based dialers are the best tools around to fill in any sales funnel.

jay
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/3/2017

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

Greg
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/7/2018

Great support from my account manager, and rep at Tech Support. Very happy with CallTools!

Pros

Ease of use.
Customer interface is simple and intuitive.
Very very easy for new employees and on boarding.
Cost of system per user.

Cons

Overall very happy with the system. For the cost and ease of use, there really are no cons to the CallTools platform.

Jeffrey
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/2/2017

Everyone I speak with is there to help!

Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage. Rep and his team are always there when we need them, even on Saturday mornings. All I can say is WOW!

Response from CallTools

Jeffrey,

Thank you for your review! Using a predictive dialer in your contact center maximizes the amount of calls your agents can take. We help you push the competitive edge in your industry with top-of-the-line tools and features that gear you for success. We're glad to hear that James has been an integral part of the process. He's great!

Please don't hesitate to let us know if there's anything else we can help you with!

Your CallTools.com Team

Replied 14/3/2017
97 reviews