Infoplus Reviews

Pros

Ease of Use - Obviously, the biggest hurdle in changing software is dealing with employee and customer reluctance to learn something new. Fortunately, Infoplus makes it really easy to use and navigate their software. They also have many helpful tool tips, and easy access to their Knowledge Base which really helps make the transition go smoother.

Real-Time Tool - I can't stress enough how helpful it is to have valuable data shown in real-time. There are literally endless reporting options you can use which allow you to monitor and run your company. Before Infoplus, I was in the dark on so many things. Now, I have real-time data telling me if orders are late, employees are not producing, or a certain customer's shopping cart has unexpectedly stopped communicating. Having these tools at my disposal is invaluable, and I'm not sure how I functioned before without them.

Reliability - Having the ability to tell virtually every customer that "We can connect with your system" is a huge game changer. Not only that, but having the system be reliable for them is an asset that cannot be overstated. We never have to worry about downtime or issues that interrupt our customer's ability to utilize the portal, and that's a huge benefit over our previous software.

Customer Service - Their customer service is 2nd to none. If I wasn't limited by characters, I would continue to commend just how crucial they've been in helping our business run smoothly.

Cons

Any small issues we had during transition we're rectified by their excellent customer service team. I can't commend them enough for the hard work they continually put into their product.

Pros

The switch was easy, the team was helpful, training was good.

Cons

The integration we use requires updating at Infoplus, we have to push them to complete the projects. The general communications for us, without paying for the extra chat services, has been poor. If we want something special the script process is cumbersome. Missing some reporting abilities, they are not an ERP system.

Pros

InfoPlus is open source which gives us lots of flexibility. It a "Plug n Play" type of system. This allows us to customize it to our needs to get what we want.

Cons

This software can be difficult to take full advantage of if you do not have a developer on staff. The company does not provide the option to pay for a developer from their team to customize the product for you. They will answer questions and get your developer going, but you must bring your own developer to the table.

Pros

Easy to customize if you understand computer coding. Once you learn it, you can do almost anything!

Cons

I have a few problems that they haven’t been able to solve for me.

Pros

Infoplus is an extremely robust and flexible system if you understand how to harness it's power. Extremely capable given you put forth the effort to learn and understand how it operates. They have a great onboarding team as well as professional services that can really help take your organization to the next level. We use it in all aspects of our operations from receiving, day to day inventory management, shipping and everything in between. It's also the only tool i've seen on the market that utilizes machine learning.

Cons

As mentioned in what I like most... it is a big robust system that can be difficult to learn or understand at times. if you go with Infoplus, you need someone on staff committed to learning and working with them on how it operates .. if you do, you won't be disappointed. If you don't, I can see how the system could be frustrating. There are also a few UI/UX things that need to be addressed which I'm confident their team will do in the near future. They are relatively new to the space and making the most of their resources it seems.

Pros

The scripts we are able to make have been game changing for us. It is simple to use as well!

Cons

The processing time and app. When we have heavy days with orders, it feels like the system can't keep up so we are trying to sort orders and it takes forever for us to just get to where we can work them. The app has always had issues. It normally works find but again, the processing can't keep up with how fast we want to pick at times which hurts our efficiencies.

Pros

The system itself once up and running just works. There is NEVER any downtime and it simply performs exactly how it's advertised.

Cons

Sometimes the search features make it difficult to find orders. Not often, but when it does it's a pain.

Pros

I appreciate the number of options for shipping in order to keep costs down for our small business.

Cons

Our orders are getting "stuck" between WooCommerce and InfoPlus and not flowing in to InfoPlus whenever InfoPlus does an update or has maintenance. InfoPlus needs to find a better way to cache orders flowing in so that once updates or maintenance are complete, orders flow in. My team is having to manually fix this every time InfoPlus has an update or maintenance. Extremely frustrating.

Pros

Infoplus is at a great price point and offers features that meet my company's expectations regarding inventory management and fulfillment. New users are easily trained and familiar which is a plus, and it's mechanics allow for this to not only be approachable, but powerful. The filtering system too is an amazing feature, where any information can be easily exported for reporting purposes.

Cons

I have heard from upper management that some of the controls and features are less in comparison to similar platforms, however for the time being it is most suitable for our company. I wish to continue working with this for the next several years if not more.

Pros

The product is relatively easy to use and also get implemented. For instance we implemented at the start of 2020 had a very tight timeline & then with Covid restrictions on travel and the overall impact on businesses we were able to get set up in a new location within 45 days with very little support.

Cons

Reporting functions would be nice to have a standard pack of reports that are generally adopted in most fulfillment, distribution center settings. While most reports can be created with relative ease, having prebuilt standard reports with the ability to customize or as you can currently add your own reporting would be a major + to the product.

Pros

I would say the functionality and user experience is great in the system. I cannot think of any particular issues regarding navigation within the program.

Cons

I think some of the features don't integrate well with SAP based on what I have seen where there have been some limitations regarding what data can be passed (i.e. Profit Center information)

Pros

The flexibility of the tool to do what you need with little need to customize a ton of coding!

Cons

Support is highly required due to the nature of the tools multiple features, takes time to understand and handoff. The support team NEEDS MORE people on the ground to help the client to overcome the inconsistency of the scripts needed to run reports and billing!

The tool is missing a big piece of the order to cash process....Invoicing is NOT built in it requires integration to a billing system. Although the API's are nice and available it takes a long time to get the transactions mapped properly due to a nonexisting data dictionary, so it MUST have Software knowledgable support for the duration of the setup and implementation Post and Pre, however, the support team is hard to get committed time from as they have many other clients needing support. Make sure you plan committed time daily for 3-4hrs a day.

Pros

That it is connected to Shopify and when I cancel an order in Shopify it cancels it in Info Plus

Cons

I can't get a unit count on pending orders. We have alot of pre-orders and I want to go in and quickly and easily see how many of each unit is "on-order" and I can't see that at all. This is something I should be able to see daily.Also, if there is an address change on an order, I should be able to update it in Shopify only. Right now I have to update it in Shopify and then also go into Infoplus and update it. They should be linked in this function.

Pros

The ability to pretty much customize anything (if you can figure it out)

Cons

Not very user friendly. To many variables and sections. To many places to go to set up 1 thing which doesnt work unless you apply serveral other features and sections. Scripts are cool as an option but the system should be able to apply these automatically through a simple interface.

Pros

It is inventory software. It is fine. Haven't tried others.

Cons

Hard to find the items you need. Doesn't always autosync with Shopify

Pros

It is pretty straight forward and was easy to get my team to use it daily.

Cons

Infoplus is was the platform our 3PL uses for warehouse management. They have multiple customers. The biggest frustration I have run into is that they cannot use certain critical settings for our account without affecting their other customers - i.e. adding the same item twice on an order. This would be a huge improvement.

Pros

i like the option of printing packing slips one time for multiple order

Cons

i am not able to print pick list at one time for multiple orders.

Pros

I like that I can look up my orders effectively and cancel the order if need be.

Cons

I don't like that sometimes my order will say fulfillable when it actually is not able to be fulfilled.

Pros

We use it daily, and it is an integral part of what we do

Cons

I can't think of anything about inforplus, in terms of our use, that is negative

Pros

It is very easy to learn and use.It provides a lot of information just within seconds.The features are efficient and effective to be used for a new user as well.

Cons

I have been using infoplus for more than a year and I don't actually find any cons while doing my daily job.

Pros

The software is much easier to use than a lot of other WMS's out there, but still has a full suite of features. A great tool for managing 3PL operations

Cons

Like with any enterprise software, it takes a little work to get up and going. But that's not really a con, that's just how the process goes.

Pros

It's easy to keep track of orders and inventory.

Cons

The on demand kits and bundling features could be improved a bit. Not easy to set up and use.

Pros

Are experiance is very much a user as our 3pl run the show. But I find the product fuctional

Cons

No any you need to ask Shipcalm this question

Pros

Good UIEasy to Use Easy to understand and communicate

Cons

Colour are not good that are usedSometimes slow

Pros

Vendors have the capacity to put in their orders and scan the paperwork. Saves a lot of time and very efficient. Makes work a lot simpler

Cons

it used to be really slow to pull up all reports but that got better.