Infoplus Reviews

Pros

Infoplus is at a great price point and offers features that meet my company's expectations regarding inventory management and fulfillment. New users are easily trained and familiar which is a plus, and it's mechanics allow for this to not only be approachable, but powerful. The filtering system too is an amazing feature, where any information can be easily exported for reporting purposes.

Cons

I have heard from upper management that some of the controls and features are less in comparison to similar platforms, however for the time being it is most suitable for our company. I wish to continue working with this for the next several years if not more.

Pros

I appreciate the number of options for shipping in order to keep costs down for our small business.

Cons

Our orders are getting "stuck" between WooCommerce and InfoPlus and not flowing in to InfoPlus whenever InfoPlus does an update or has maintenance. InfoPlus needs to find a better way to cache orders flowing in so that once updates or maintenance are complete, orders flow in. My team is having to manually fix this every time InfoPlus has an update or maintenance. Extremely frustrating.

Pros

That it is connected to Shopify and when I cancel an order in Shopify it cancels it in Info Plus

Cons

I can't get a unit count on pending orders. We have alot of pre-orders and I want to go in and quickly and easily see how many of each unit is "on-order" and I can't see that at all. This is something I should be able to see daily.Also, if there is an address change on an order, I should be able to update it in Shopify only. Right now I have to update it in Shopify and then also go into Infoplus and update it. They should be linked in this function.

Pros

Infoplus is the most customizable WMS on the market. You're able to inject scripts anywhere in the platform. I have not seen a platform that allows you to access the API from within the product. We're able to do anything we want to, with the right amount of work. I have come across very few issues that don't have some sort of workaround by utilizing the API.The billing feature is also solid. It allows you to create invoices within the platform, although it doesn't push automatically to QB, it can with a 3rd party integration.

Cons

At times, Infoplus can be slow and clunky. Unpolished is the word I would use. Some workflows are unnecessarily complicated, requiring more clicks than really ought to be there. We ship in a 3rd party software because the packing/shipping aspect of the product is really devoid of key features. However, the integration with 3rd party shipping software (Shipstation) is solid. We've never had an issue and we're able to customize what information is sent/received as well.

Alternatives Considered

3PL Warehouse Manager, Fishbowl, Excalibur WMS and Logiwa WMS

Reasons for Choosing Infoplus

Outgrew SkuVault needed more 3PL features.

Switched From

SkuVault

Reasons for Switching to Infoplus

Higher customization and better price than other options

Pros

The product is relatively easy to use and also get implemented. For instance we implemented at the start of 2020 had a very tight timeline & then with Covid restrictions on travel and the overall impact on businesses we were able to get set up in a new location within 45 days with very little support.

Cons

Reporting functions would be nice to have a standard pack of reports that are generally adopted in most fulfillment, distribution center settings. While most reports can be created with relative ease, having prebuilt standard reports with the ability to customize or as you can currently add your own reporting would be a major + to the product.

Pros

InfoPlus is like a giant spreadsheet. Once you learn to navigate you can manipulate the data to provide almost any report needed.

Cons

There are features such as add an item to an order. Or delete an item from an order that would be amazing functions to have, but are currently not available.

Pros

* Inventory management: The software gives you the option to configure inventory reports on a wide variety of criteria (as opposed to other programs that either direct you to use 1 UOM). This customization allows managers to obtain exactly the numbers that are needed for inventory control and reconciliation purposes.

Cons

* The ordering system is flexible to a wide variety of inputs, but the system would be better if it customized orders depending on the retailer. While I understand that this would be impossible for every retailer, it would be helpful if it included major companies like Amazon or Walmart, so that orders could be broken down by retailer.

Pros

It is so easy to track, manage, and fulfill wholesale and e-commerce orders.

Cons

It is sometimes prolonged and hard to work on. Once an order is processed, there is no way for the user to make changes to the order.

Pros

Infoplus is easy to view all our inventory in real time, it keeps things organized and is user friendly

Cons

I would love to see more ability to bulk edit all components of skus, kits, items in infoplus. Limited on what you can bulk edit and how

Pros

Service is the best & it is up to date technology

Cons

Sometime system is hacked & trouble in inventory management

Pros

The features of the fulfillment process help dictate a smoother flow of picking operations. There are many data points to help optimize SKU placement which is crucial when your facility is near peak capacity. Support staff is very responsive and close tickets quickly.

Cons

Some data points are not specific to our business, however we have found alternative fields to offset this issue.

Alternatives Considered

Fishbowl

Reasons for Switching to Infoplus

Easier interface on the desktop, seamless and concise onboarding potential.

Pros

Great features from UI to system integration

Cons

So far we have not found one yet. We will work with the Infoplus if we find one in the future

Alternatives Considered

Da Vinci Supply Chain Business Suite

Reasons for Switching to Infoplus

Features of the product, the people, the support...

Pros

I would say the functionality and user experience is great in the system. I cannot think of any particular issues regarding navigation within the program.

Cons

I think some of the features don't integrate well with SAP based on what I have seen where there have been some limitations regarding what data can be passed (i.e. Profit Center information)

Pros

Ease of Use - Obviously, the biggest hurdle in changing software is dealing with employee and customer reluctance to learn something new. Fortunately, Infoplus makes it really easy to use and navigate their software. They also have many helpful tool tips, and easy access to their Knowledge Base which really helps make the transition go smoother.

Real-Time Tool - I can't stress enough how helpful it is to have valuable data shown in real-time. There are literally endless reporting options you can use which allow you to monitor and run your company. Before Infoplus, I was in the dark on so many things. Now, I have real-time data telling me if orders are late, employees are not producing, or a certain customer's shopping cart has unexpectedly stopped communicating. Having these tools at my disposal is invaluable, and I'm not sure how I functioned before without them.

Reliability - Having the ability to tell virtually every customer that "We can connect with your system" is a huge game changer. Not only that, but having the system be reliable for them is an asset that cannot be overstated. We never have to worry about downtime or issues that interrupt our customer's ability to utilize the portal, and that's a huge benefit over our previous software.

Customer Service - Their customer service is 2nd to none. If I wasn't limited by characters, I would continue to commend just how crucial they've been in helping our business run smoothly.

Cons

Any small issues we had during transition we're rectified by their excellent customer service team. I can't commend them enough for the hard work they continually put into their product.

Pros

InfoPlus is open source which gives us lots of flexibility. It a "Plug n Play" type of system. This allows us to customize it to our needs to get what we want.

Cons

This software can be difficult to take full advantage of if you do not have a developer on staff. The company does not provide the option to pay for a developer from their team to customize the product for you. They will answer questions and get your developer going, but you must bring your own developer to the table.

Pros

The ability to pretty much customize anything (if you can figure it out)

Cons

Not very user friendly. To many variables and sections. To many places to go to set up 1 thing which doesnt work unless you apply serveral other features and sections. Scripts are cool as an option but the system should be able to apply these automatically through a simple interface.

Pros

Easy to use and its validity is good and user friendly.

Cons

Hard to get in touch with support on certain issues.

Pros

We are not tech experts so the fact that we learned this software and understand the workings of it is invaluable and a true testament to the dedicated customer support team at Infoplus Commerce. We are a new company and all of our resources need to be focused on costs and growth in real time. Letting Infoplus handle our inventory and fulfillment needs has allowed us to stay on track to hit 250% growth this year without adding a single resource to our team! I can say with 100% honesty this would not be possible without this software.

Pros

Absolutely nothing. This system is not meant for warehouse management.

Cons

That unfortunately it was the only option we had at work.

Pros

It is very easy to learn and use.It provides a lot of information just within seconds.The features are efficient and effective to be used for a new user as well.

Cons

I have been using infoplus for more than a year and I don't actually find any cons while doing my daily job.

Pros

The software is much easier to use than a lot of other WMS's out there, but still has a full suite of features. A great tool for managing 3PL operations

Cons

Like with any enterprise software, it takes a little work to get up and going. But that's not really a con, that's just how the process goes.

Pros

It's easy to keep track of orders and inventory.

Cons

The on demand kits and bundling features could be improved a bit. Not easy to set up and use.

Pros

Are experiance is very much a user as our 3pl run the show. But I find the product fuctional

Cons

No any you need to ask Shipcalm this question

Pros

Good UIEasy to Use Easy to understand and communicate

Cons

Colour are not good that are usedSometimes slow

Pros

Vendors have the capacity to put in their orders and scan the paperwork. Saves a lot of time and very efficient. Makes work a lot simpler

Cons

it used to be really slow to pull up all reports but that got better.