SignalWire Reviews

2.8
Overall rating
(6)
Reviews

2.8
Overall rating
(6)
Reviews
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User Reviews Overview

About SignalWire

Designed for businesses of all sizes, SignalWire is a cloud communication platform that helps move calls across various endpoints, handle communication errors, optimize application settings, and more. Key features include data...

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Feature ratings

Value for Money
2.8
Features
2.8
Ease of Use
2.7
Customer Support
2.7

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6 reviews

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Robin
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
3

5
Reviewed on 12/9/2020

Provides comprehensive phone number and SMS/MMS but too much emphasis on FreeSwitch

Pros

Price point is very attractive--more than "competitive," it vastly undercuts most competition. It also provides MMS video support that Twilio and many other MMS APIs lack.

Cons

Emphasis is on Freeswitch and it is rather finnicky to set up to use with Asterisk/FreePBX

Shaikat
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/12/2022

Best Lead Gen Solution for Small Businesses

Pros

I liked the pricing structure, and as a small business owner, it's a huge money-saver. You won't get anything more affordable and better than SignalWire if you're in the lead gen industry.

Cons

I wish they had an intuitive call-tracking system built into their dashboard.

Nikolai
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
2

1
Reviewed on 14/9/2021

Hidden charges billing is 1min increments, charges for 2 legs on the same call. Clueless CS

Clueless customer service. after we spend time and money to integrate to our side, suddenly suspended and account without any reason given. Requires personal docs for a company account. Refused to refund any money for unused services. I would stay away from this company. There are many companies that provide better and cheaper services. I've regretted spending all the money to integrate our phone system with them just to have account suspended without any explanation.

Pros

Ability to integrate via limited API. Low cost MRC

Cons

The service doesn't disclose to you that they are very expensive to use if you getting any inbound calls. Charges on 2 legs with 1min increments. your minimum charge per inbound call is around $0.007 even if the call is one second. This is very expensive.

Alternatives Considered

Telnyx Suite

Reasons for Switching to SignalWire

Low monthly fee for number.

Top SignalWire Alternatives

Roja
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/1/2024

Affordable software for SMS marketing

Pros

First thing is very affordable software.Amazing reliability and outstanding support.

Cons

If as a beginner for this field....slitly difficult to handle

Sarbjeet
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 7/10/2023

Pathetic service, account shutdown by Agent With 0 Knowledge

Pathetic and worst

Pros

Nothing to be liked about this company other than their flashy website lol

Cons

Their agent [sensitive content hidden] Rude attitude and lack of knowledge about Telecom, , Fake billing increment to steal money from our account, lack of voip industry terms, accusing us of fraud, shutting down our account for no valid reason

Alternatives Considered

Twilio
John
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 29/10/2020

Ruined our meeting

Terrible see

Pros

Nothing. It was a total embarrassment

Cons

The platform crashed and ruined our event. Don’t even think about using this.

6 reviews