User Reviews Overview
About Sellbrite
Sellbrite is a cloud-based inventory management solution designed for small and midsize companies. It offers order management, product management, channel analytics and inventory control functionalities within a suite. Sellbrite...
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Review Source
Just what we were looking for
Out of all the companies out there that we looked into. Sellbrite seemed the better choice. When we did the trail it was clear that Sellbrite was for us. I love their platform. Its easy to use and very eye pleasing. The platform is beautiful and features are amazing. We moved from a very old inventory platform to this more modern platform sellbrite offers and we are happy campers. We look forward to a bright future with sellbrite.
Pros
Modern
Easy to use
Simple
Features
Variety of channels
Customer Support
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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It does what it needs to at a great price
It has been great. They have managed to solved any issued I had, the implementation was complicated but well guided, and it does not require much maintenance.
Pros
This is not the most sophisticated software but it is very simple to use, their customer service is very detailed although never live. For very little money you can manage all of your market place listings in one place with ease. If you want to, you can take time and learn to use templates and other features.
Cons
The fact that customer service is never live, you always have to wait at least an hour for an answer.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Not A Good Fit For Small Online Business
Our inventory consists of multiple Sku’s items. Most of our items are a one time sale with new inventory daily IE: We get in a sweater in 3 sizes - but will never have this exact sweater for inventory again. The templates tie your hands for Title’s, item specifics etc. If you have set inventory - this would probably be software for you. Nowhere in their support - Utubes on how to enter a listing stated that they did not automatically include Ebay’s Mobile Friendly HTML. When we realized none of our Ebay listings were compliant - Our sales had dropped 49% . The listings not importing UPC’s - which were entered into our product -was also very disappointing and caused a lot of extra work as we had to review every listing - not only for UPC’s - but for item specifics that did not import as well as Multiple listings that reported as Fixed Listings. Terrible waste of our money & time.
Pros
Inventory Control Across Selling Platforms was only pro for us. There is a 15 min lag time between marketplaces.
Cons
Does not automatically add Ebay’s Meta Tag for Mobile Friendly. Does not import UPC numbers from Amazon for Ebay Listing Compliance. Periodically removed Multi Variations and listed as Fixed Price. Removed Ebay Item Specifics from listings. You will need to access every listing imported to ensure required specifics are included.
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Review Source
Valuable business tool for multi-marketplace sellers.
I originally signed up with Sellbrite for one particular marketplace that required inventory updates. I have since found it quite useful in many other ways I never thought about initially. A quick glance at the home page tells me what my status is across all marketplaces, revenue, what is selling and what isn't. I can quickly get sales information on specific items that I can't get anywhere else.
I know there are features available to me that I haven't even had a chance to use yet, and I plan to take advantage of all that I can. I initially thought the service was a bit expensive, but now that I have had a chance to really use it, I can say it's definitely worth the money.
Pros
The site is very easy to use, even for someone like me who isn't technical at ALL. And when there are times I need help, the customer service has been outstanding.
No contract!
Cons
Right now the only cons I can think of are that it doesn't have all marketplaces available, but the ones missing are very small sellers for us anyway (Amazon Japan and Bonanza for example) but they are adding new options all the time, so I'm sure at some point they will all be there.
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
"Most Valuable Player" for anyone serious about scaling up their eCommerce
Pros
We would not be able to keep our platforms organized without Sellbrite. It is the perfect central repository for all of our product data, and helps us to ensure that all of the platforms have the latest & greatest product information, pictures, consistent pricing, and accurate inventory. The interface is very clean, responsive, and friendly, even for new users. Integration with our ERP system via their API is a bonus. Thank you Sellbrite!
Cons
Continued tighter integration on some platforms would be helpful. For example, eBay business policies, full creation of new products on Amazon & Walmart, etc. The development team is constantly adding new new & improved features, which makes the extra cost worthwhile. Can't wait to see what you come up with next!
- Industry: Internet
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Grandma Isn't so Grumpy Anymore!
Allowed me to double my productivity with half the time and effort. I'm actually enjoying working on my business again, for a change.
Pros
I used to struggle with just listing on my eBay store, but now with Sellbrite I've been able to add an Etsy store and double my product exposure. I have less stress and fewer work hours than I did with just one store, before Sellbrite. Give it a try!
Cons
Etsy has a field called "Section" in their listing form that allows you to create an index that sorts like-items together and puts a "table of contents" on your store pages. Sellbrite does not have that option for Etsy and therefore it has to be entered individually for each product on the Etsy listing page. Would be nice to have it on Sellbrite.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great features and support, high price
Pros
It very easily integrates with all of my platforms and syncs inventory data between them. It's a breeze to only have one screen showing orders from eBay, Amazon, etc. and print out shipping labels for everything at once. It also effortlessly syncs inventory and other information between platforms so you can update it once, and it pushes it to everything.
Cons
I do not feel this is a good value for what you're paying. The competition is offering very similar features for much less per month, some don't even charge per order, but just number of stores. However, if you want the best of the best with excellent customer support, Sellbrite is the solution for you.
- Industry: Packaging & Containers
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Time Saver but Pricey
Pros
It's very time efficient and integrates seamlessly with the popular marketplaces. Easy to track everything
Cons
Well...it's kinda pricey. Because my business is still warming up, I felt that the price didn't justify the need, however I would recommend this to more established businesses with larger budgets
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Sellbrite is a great simplifier.
Pros
Simplifies online marketplace interfaces.
Wonderful support from real people who are easy to contact and quick to respond.
Cons
Better integration with Australian marketplaces/shippers would be great, but they are actively working on it.
- Industry: Retail
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Review Source
Almost there! Great service!
Sellbrite is a very intuitive easy to use inventory listing and management software. The customer service is great and they are adding more and more features. There are several features not yet available which are a bit of a deal breaker for us but we are told that most of these features (see cons) are being built.
Im sure I will be giving Sellbrite 5 stars once it is more robust!!
Pros
Intuitive easy to use and easy to get setup (import inventory from ebay/amazon etc).
Excellent Service.
Very competitive pricing.
Cons
No reporting.
No copy product feature (ability to copy a similar product into a new listing is a huge time saver for us).
Not easy to incorporate a webstore.
I am told all of these features are on their road map.
Response from Sellbrite
Thanks for the review. Our Reporting suite is currently in beta and will be available to everyone very soon. Other improvements to products and listings (copying/cloning for instance) are in development now.
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Helps in listing on multi-channel, but very limited and support is lacking badly.
I would recommend a different provider.
Pros
We have seen increased sales due to listing on more than one channel. Maintaining inventory has been a huge plus for us.
Cons
-Lacks many functions that are needed
-Support is very general and overall is very minimal with very long response times up to 24 hours and many times repeats the same information that you have provided as the issue.
-Creating listings on eBay very taxing compared to eBay itself
-Although the system "keeps" your listings to easily relist the item this only works with Amazon. If the item sold previously SellBrite is unable to recreate the listing without building a new listing altogether.
- Industry: Public Safety
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Oustanding customer service and very intutive product
From the beginning the SellBrite team has been outstanding. We are a manufacturer of over 3000 products that can be customized during the sale by the customer. Sellbrite did not support this functionality at first, after talking to them and working with them they and we are onboard now. Being an ex-programmer myself I understand that things can not be accomplished overnight, but their team has been doing an outstanding job. The product is easy to use and very intuitive. Tons of functionality, support team is very quick to respond to any questions and concerns are addressed very quickly. We looked for over a year for a system that could address all the issue's we have with our needs, from a central listing manager, to importing listings via text file or API's to invoicing and shipping functionality the product is well put together. We look forward to a long relationship with Sellbrite
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Great app for FBA Management
We have multiple accounts in differents ecommerce websites... amazon, ebay, shopify and the integration delivered by sellbrite is amazing. It works seamlessly and the bulk modifications for listings is a great time saver.
Pros
great bulk modifications
seamlessly integrations
fast html app
great customer service
Cons
still looking for them.
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Review Source
Answer to a lot of prayers
Sellbrite is giving us a very large leap forward to staying on top of what comes in and what goes out. I run a small family business that deals with over 100,000 orders a year and the multiple spreadsheets, calculators, etc. were slowly bogging us down. Sellbrite creates an all-in-one hub to maintain listings from multiple online marketplaces, keeps track of inventory, and create reports on past sales. Every question we had was answered by their stellar support. Just make sure you are patient with your guru since you can't expect human beings to be on call 24/7 :)
Response from Sellbrite
Thank you Jacob! I'm glad to hear you've been treated well by our Success Team. We look forward to helping you grow your orders over the coming years. :) Brian, CEO
- Industry: Retail
- Company size: 2–10 Employees
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Review Source
These guys offer a service that is far more effective and far less expensive than what else is...
Why pay 1% of revenues when you can use Sellbrite?! It's WAY Better! Give it a shot. And if you're using it without AutoMCF, you're cheating yourself our of a great value by combining the two services together! Mike is always super responsive when it comes to questions and they're constantly adding new features.
Pros
Flat rate (no ongoing % of reveneues), discounted pricing on their AutoMCF
Cons
The only cons I have are basically cons because the features are still being worked on and not yet rolled out: Listing directly to etsy, shopify, newegg, and sears from the Sellbrite app are the only things I'm eagerly awaiting!
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Review Source
Essential Tools for Multi Channel Ecommerce Sales
I've been a Sellbrite customer since early 2014. Sellbrite has been an essential tool for me as a Multi-Channel Sales Consultant as well as my clients. It's an easy to understand and navigate multi sales channels platform and the customer service is hands down the best in the industry. Mike and Brian have a great understanding of their customers and their needs. They listen! They care! They innovate!
Response from Sellbrite
Wow, Terry! That's quite the review. I'm glad we've been able to make this work for you. Continue to let us know where we can improve so we can always earn a perfect 5-star review from you. Brian, CEO
- Used Daily for 1-5 months
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Review Source
Best Multi Channel out there!
These guys know what they are doing. Support is awesome and so much easier to learn than other channels! I have tried a few others and gave up. Tried solids commerce and support was aweful. Even before free trial was over.
Pros
This system has a very easy learning curve.
Cons
There is no cons as of yet :)
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Intuitive, Great Videos, Prompt Customer Service, Very Helpful
I have been growing my online sales business for 5 years. I launched into multi-channel with Sellbrite 2 years ago and it was the best thing I ever did. It works perfectly for keeping inventory balanced and many other helpful features. Easy to learn and easy to use.
Response from Sellbrite
Hey Phil - I'm so happy to hear that Sellbrite is helping you grow your business.¿¿Let us know if there's anything else we can do to improve. - Brian, CEO
- Industry: Retail
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Great customer service
Our only con is that the site isn't built for having multiple people logged in at once, but they are fixing the issue quickly and have done so with all of our other issues. Excellent customer service.
Response from Sellbrite
Thank you Robert! We are working on addressing your pain points. I appreciate your kudos for the Success Team and will pass it on! Brian, CEO
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Review Source
Very easy to use and great customer service
I think it is overall a great solution! I wish they have a separate log for employees with no access tot he sale. Since it shows the total sales, I can not let my employee to deal with inventory.
- Industry: Telecommunications
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Review Source
Finetoyz loves sellbrite
We have only been using Sellbrite for a short time, but already we are very happy!
Pros
Easy learning curve. Quick uptime. Easy to repost.
Cons
Could use some more preset type customization options.
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- Industry: Information Technology & Services
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