User Reviews Overview
About Harbortouch POS
Harbortouch is a restaurant POS system designed to help small and midsize businesses manage inventory, promotions and employees on a centralized dashboard. The platform enables administrators to gain insights into sales reports...
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- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Better Servers
Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff.
Pros
Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question.
Cons
It made me as a manager look bad!! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.!!
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Please fix this ! Your killing me !
2021 we have 5 stations and 5 skytabs we do about 100k a month
The system is constantly malfunctioning! We spend hours on the phone with techs who are untrained and just plain rude !they have no training and have never been end users and they know zero about business! We call in at least 6 times a week after 9 pm on hold for hours! We process a lot of credit cards ! We loose at least 3,000 dollars a night every time the system locks up ! Our seat capacity is over 700! So imagine 400 people in a place with 3 bars. And the 5 pos stations do not communicate with each other ! So money is walking out the door! And they simply do not care!, they already got there money on the first so screw you is there attitude!
The automatic updates they do will cripple your business ! And they are done all the freakin time!
As a bar owner the system if it was working would be. Ok! But it never does! Shift 4 has ruined what was a great user friendly point of sale! If you are a larger bar or restaurant 3 bars 6 or 7 bartenders expect pissed off bartenders the system will not allow your bartenders to separate tabs!
Get a IT guy on premise because it will lock your bartenders out daily! If you close at 2 am expect to get home at daylight! It will Double charge your customers daily! And they will be blowing your phone up with complaints! I’m sure I will have another heart attack dealing with the stress that comes with this company !
That’s my over all experience!
Pros
I had the Harbortouch in 2014 to 2019 loved it great customer service at that time prior to shift 4 takeover!
Cons
To temperamental! Upgrades cause problems!
Locks out my staff constantly will not separate tabs
I have 5 pos stations and 5 skytabs and they do not communicate with each other ! At least 75 percent of the time they glitch! Costing me thousands in sales and customer walk out ! Customer techs are not familiar with software! Hours on the phone !
Response from Shift4
Freddy,
We first and foremost sincerely apologize for the frustrations you've been experiencing with your Harbortouch POS system. We would like the opportunity to resolve this issue as soon as possible. At your convenience, please send an email to [email protected] with your contact information and Merchant ID number so we can locate your account. As soon as we have this information, someone from our team will reach out to find a resolution.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
False Promises & Eggregious Functionality Issues
You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away.
Pros
User friendly POS face for employees to use during business hours is easy to read (large font) & simple to learn.
Cons
If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you.
Response from Shift4
Danielle,
We would first like to express our sincerest apologies for the complications and frustrations you have experienced with Harbortouch and your Point of Sale system. Since our beginning, we have made it our mission to serve our customers to the best of our ability and provide them with exceptional products, services and support to help them run a successful business. It is disappointing to hear that you have experienced the opposite, and we are going to evaluate the rough patches and work to resolve them and improve them moving forward. We would also like the opportunity to speak with you to work through any outstanding issues and make this right for you. Your account has been located in our database and someone from upper management will be in contact with you shortly to discuss. In the interim, if you have any questions or concerns, please do not hesitate to reach out to [email protected] and we will be happy to assist.
Top Harbortouch POS Alternatives
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
STAY FAR AWAY FROM THIS COMPANY
My experience with this company is non other than a nightmare.
This company charges ridiculous fees because most people don’t look at their bill closely and I would URGE YOU TO REVIEW YOUR BILLS FROM THEM!! They charged me excessive fees and when I called to discuss it they lied and told me they were overcharging me and would refund/credit me. They never called back which is THEIR MO. The woman [SENSITIVE CONTENT HIDDEN] is a liar and is very unhelpful. They try to make it so that you cannot cancel their services by lying and telling you that they never received the cancellation forms.
I personally sent their cancelation forms back to them after they finally sent them to me which was worse than pulling teeth. They received it and still continued to charge me fees. My bank was instructed not to accept any charges from them because they are fraudulent. They still continue to try to attempt to charge my account for monthly fees after being cancelled. I have no ongoing contract with them and they still continue to create fees. They are a disgusting company and I will be filing a BETTER BUSINESS BUREAU COMPLAINT. I would stay far away from this company. And If you currently use their service check your bills. This isn’t a review because I found someone cheaper because cheaper isn’t always better. This is a review because this company is trying to shake me down for money that is not owed to them. They are a disgrace
Pros
I liked paying to overnight their Terminal and wiring back to them.
Cons
STAY AWAY FAR FAR AWAY FROM THIS COMPANY
Response from Shift4
Joe,
We are disheartened to hear of the frustrations you've encountered during your cancellation process and would like to sincerely apologize. We would like to speak with you further to learn more about your concerns and work to resolve them. At your convenience, please send your Merchant ID number along with your contact information to [email protected], and one of our team members will reach out to further assist.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Liars & Thieves
I’d rather step on legos barefooted for 10 miles than use this company again.
Pros
We’ve been with this company for 4 years. Only having signed a 3 year contract.
Due to covid, we had to move our store and severely downsize to be able to keep our doors open. This meant getting rid of the 2 POS systems we had with Harbourtouch and going with something cheaper.
When we called to let them know to cancel, we were told it’ll be taken care of. Well, wouldn’t you know it, the contract wasn’t canceled and they kept charging. They then tried to tell us, we automatically renew for a year if we don’t call at the 3 year mark. Which is a lie and shady business.
That was 4 months ago. Three of which, we received some sort of charge.
We have been told for well over a month that they’ll give us back the funds they stole. We’ve lawyered up and will see how it goes.
DO NOT DO BUSINESS WITH THEM!
They’ll lie and steal from you.
Cons
It crashes. Constantly. Be prepared to deal with loss of sakes and upset customers.
Response from Shift4
Mandy,
First and foremost, we would like to sincerely apologize for the difficulties you have faced during COVID and with closing your Harbortouch account. We were able to locate your account in our system and it appears that the refunds you were inquiring about have been successfully processed. Please allow 3-5 days for the refund to be issued. If there is anything you need in the interim, please email [email protected] and one of our team members will get back to you as soon as possible.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
72 hours takes on a whole new meaning with them
They have a basic reporting system. Very inefficient for any type of inventory control. Their customer service was okay - they have been fortunate to hire good people but their terms and contracts are deceptive and not industry standard.
Pros
It was easy to install and the customer service reps I dealt with over the years were mostly all helpful and friendly
Cons
As we grew, this system no longer met our needs. As per the contract, I called on the day I was told to call to cancel the commitment. That was 7 days ago and I still have not received the neccessary paperwork. I was initially I would receive them in 72 hours. When I called to inquire where the documents were, they said it was 72 "BUSINESS HOURS". In other words, 9 DAYS!!. and they are continuing to charge me in the interim.
I am still waiting for my documents. They don't have fine print.. it is miniscule, so buyer BEWARE! I have terminated other merchant accounts before but by far they have been the least transparent and the most difficult to deal with
Alternatives Considered
Square Virtual TerminalReasons for Switching to Harbortouch POS
I thought it would help with inventory- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Beware
The first month we had the system, the company had an internal glitch and lost about 450 individual transactions worth about 16k. It took a while to figure out what was going on. After about three weeks they had to manually re-enter all of those transactions. Most people seeing the transactions on their account called wondering why they were being charged others just disputed the charges. Then they realized they hadn't entered the the hundreds of dollars in tips so added those separately. It was a nightmare and they took no responsibility. I needed to write a letter to a VP or someone and got a nominal compensation for the damage that was done to my brand. I recently changed to Toast and have had a hell of a time getting out of this company's clutches. They are incredibly difficult to deal with in the break up process. Just don't get involved with them to start with.
Pros
The software worked well. The people at tech support were wonderful.
Cons
The system itself was pretty easy to use.
Response from Shift4
Joseph,
We would like to first extend our sincerest apologies for the troubles you've experienced during your time as a Harbortouch customer, and we are sorry to see you go. If you would like, please feel free to email us at [email protected] so we can better understand how your merchant experience could have been improved and resolve any outstanding issues there may be.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
What a terrible POS software.
The customer service reps were always very friendly and helpful but sometimes it took up to 45 minutes for a problem to get resolved and they would have to be called almost daily.
Pros
Pros? Oof. I have to say I don’t have many good things to say about HarborTouch. Probably the only thing it has going for it is the ease of use. That’s it.
Cons
Garbage software. It constantly freezes up or needs to be restarted or “updated”. Our tablet would never stay connected to the brain of the system which means we would have to call everyday for them to fix it. I would NOT recommend any company get this POS software. Buyer beware!
Response from Shift4
Rose,
We are sorry to hear that you have not enjoyed your Harbortouch POS system and sincerely apologize for any frustration you have experienced. We work hard to develop a top-of-the-line product that delivers value to our customers to help make running their business easier. If possible, our upper management would like to speak with you to understand how we can make your experience with Harbortouch better and resolve the mentioned issues. At your convenience, please email [email protected] with your Merchant ID Number and best contact number. Someone will then be in contact with you.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst Option
Almost every option they offer is not allowed or the staff cannot make it work.
Pros
At the beginning it was a one stop place for a pos and credit processing vendor, but the hidden fees quickly changed that
Cons
Customer service, hidden fees, and fighting to get our money back
Response from Shift4
Good Morning, we would like to first apologize for any miscommunication that may have come from our end at Harbortouch. We always work to ensure that our merchants are in full understanding of our fees and receive extraordinary customer service each time they contact us. We would like to get a better understanding of the issues you have been experiencing so we may try and resolve them for you. At your convenience, please send an email with your Merchant ID Number to [email protected]. Once we have this information, someone from upper management will review your account and be in contact with you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Out of business but still charging us fees
Terrible customer service, system has so many flaws
Pros
This company is a scam I would recommend everyone to stay away from harbor touch, they told us they would cancel our account but we are still paying hefty fees
Cons
Nothing but a big scam, all I want is to be my account closed and stop charging me fees
Response from Shift4
Bilal,
First and foremost, we sincerely apologize for the frustrations you've been experiencing while canceling your account. We would like the opportunity to speak to you further about your concerns. At your convenience, please email [email protected] with your Merchant ID number as well as your contact information, and somebody will be in contact to help resolve this issue.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Terrible experience
Not good at all. Especially changing terms of agreement, system constantly wipes out inventory we enter and than we have to reenter than wipes out again. Very aggravating.
Pros
The beginning it is great sales pitch convenient for having POS system and service at monthly rate rather than upfront cost.
Customer service avail 24/7 but limited in their ability to help (depending on who you reach).
Cons
-POs system could've been purchased much less than what they charge monthly
- They changed terms of contract a few months after committing to 3 yr deal..which triples cost of ending service early
- My slow months with little sells they charge me more
- countless problems with inventory end of POS, constantly wopes out inventory I enter and re-enter
- I feel they prey on start up businesses like myself. Lock you in, make changes to their agreement, raise prices, limited capabilities for a growing business.
Response from Shift4
Mark, we are disheartened to hear of your experience with Harbortouch and sincerely apologize for any miscommunication or misunderstanding that may have come from our end. We would like an opportunity to make this right for you. We were able to locate your account in our database. Someone from our management staff will review your account and reach our to you ASAP to discuss potential resolutions.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
I'm disappointed
Be careful, this company is a scam, they give you promises that the help is efficient and fast, but you can be 30 minutes waiting for the support and you may not receive the call back from them, they tell you that it is a 30-day trial without risk and without payment, but it is not true, they charge you 27:59 for processing within the 30-day trial period and if you are not satisfied with the system or customer support and want to return it, they charge you a fee of 250 dollars for sending it back, if it is without risk, why do I have to pay for that? , They really did not comply with what they said at the beginning, when you sign the contract you are screwed, this happened to me
Pros
No like at all, It is complicate and technical support is bad
Cons
It is complicate and technical support is bad
Response from Shift4
Francisco,
We sincerely apologize for the frustrations you've experienced. We strive to provide the best quality service and full transparency to our customers, so we are disheartened to hear that we might have missed the mark here. We would like the opportunity to review your account and see how we can come to a resolution. At your earliest convenience, please send an email to [email protected] with your Merchant ID number and contact information so we can learn more about your situation.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Trash
I don't even know where to begin. When we started this POS service we dealt with someone name [SENSITIVE CONTENT]. He promised that he would be with us and our account from the beginning until..well that's the first lie we got the system, had to wait for over a month. Back and forth calls, it's being shipped today NEVR came, ok on to the next issue was promised gift cards and credit never received months later still calling the see what's going on. System wasn't getting the usage as we thought it would when signing up the first question asked was would theor be a contract because we weren't looking to be locked into anything he assured us there was no contract and that we could cancel at anytime. Thereafter we tried endlessly to cancel suddenly [SENSITIVE CONTENT] became unavailable, wouldn't return calls, never available when we called so from that point the nightmare really starts. Was told from customer care several times we can't cancel, they're taking funds from our acct and we DONT even use the POS twice a month we're being hit, this is a complete scam. Asked for a supervisor or someone higher reps tell us there is no one higher up which is a bunch of bs working in leadership I knw Hands down there is ALWAYS someone higher up to address issues. Whether by email or call..Reps are very rude. Issue still not resolved but will look into taking legal actions this is HORRIBLE customer service and I wouldn't refer this Piece of Shit aka POS company to a soul..I'm so very disappointed with this company
Pros
Nothing at all!
Cons
Everything
Response from Shift4
Asha,
We first and foremost sincerely apologize for the frustrations you've been experiencing during your time with Harbortouch. We strive to provide the best quality service to our customers, so we are disheartened to hear that we missed the mark here. We would like the opportunity to review your account and learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number as well as your contact information to [email protected].
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Works okay as long as you're okay with workflows from 1995.
Point of sale operation and tracking.
Pros
Overall works okay and handles medium to high volume usage. Once employees are trained they're typically good to go. Allows us to have as many users as we need. Customer support is rather helpful within the rather restricted scope of what the software can accomplish.
Cons
Most things about it. Software assumes that employees don't make mistakes and always follow company policy. More often than not when we try to accomplish something with it we have to find a way to trick it into accomplishing something similar to what we want.
For instance, company policy is that every entree must have a beverage. After calling support the only way to do this is to setup beverages as a forced choice on every item on the menu however that then means that those beverages are counted as food revenue at the end of the day.
System is obtuse about how to setup items. Items cannot be deleted so when there's a misunderstanding and there's 3 different entries for the same item on the menu, or we decide to change the layout of the dining room we cannot delete excess items or tables leading to clutter in the interface.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Worst POS contract on the market
RUN away as fast as you can! So many good POS systems out there, this is NOT one of them.
Pros
We had it for 4 years, it was down more than it functioned.
Cons
They trick you with the contract, giving you a 3 year renewal for the processing fees (which you must use Harbortouch for) and a 4 year renewal on the POS operating system. If you do the math, you cannot ever get out of your contract.
Response from Shift4
Andrea, we sincerely apologize for the inconveniences you have experienced with Harbortouch. We ensure to always put our merchants first and strive to ensure they have the best merchant experience possible. We were able to locate your account in our database and someone from our management staff will review your account and be in contact with you ASAP to see how we can correct this for you.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Business Owner
I would highly not recommending their service every time that I called and I got different answers. I had to call in because there was multiple charges that were not advised and I did not agree to you they automatically enrolled me in another contract without my permission and I never signed for it every time I call and it’s an hour plus to get anything resolved which never anything that resolved
Pros
I didn’t like anything about the software.
Cons
I had to put everything in for the software it shouldn’t have been me that did all the work I programmed all the inventory it was told that I would have this done prior to the
Response from Shift4
Jill,
First and foremost, we sincerely apologize for the troubles you've been experiencing with Harbortouch. We would like the opportunity to speak with you directly to better understand your concerns. If you'd like to discuss this further, please send your Merchant ID number as well as your contact information to [email protected] so we can review your account and try to resolve this issue.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Absolutely The Worst POS & "Customer Service" Avoid At All Costs
Pros
If you are into S&M and like torture, this is the system for you otherwise run away.
Cons
The customer service is lie after lie run around after run around.
The system constantly breaks, it doesn't have the most basic features that every POS company has been providing for nearly 2 decades.
I own 7 restaurants and this by far was a huge mistake, it costs more money in time and labor then what its worth.
Response from Shift4
Mark,
We would first like to offer our sincerest apologies for the troubles you have been experiencing. Our goal is to provide our valued customers with the highest quality products and support possible, and we are disheartened to hear that you have had a negative experience thus far. Nevertheless, we would like the opportunity to have our upper management team review your account and resolve any outstanding issues. We were able to locate your account in our database and someone will be in contact with you ASAP.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
BEWARE not WORTH the time & aggravation (save your money)
In one word USELESS. System freezes for no reason that even their tech support didn’t know as to why! Wait time is over 30 minutes and it’s impossible to get a hold of someone when it’s critical. Same your time and aggravation as there is way better out there. Do your research (I didn’t chose this system, my partner did) don’t even think of using HARBORTOUCH. More like a nightmare.
Simply can’t use this POS and run a restaurant smoothly.
Run away, don’t look back!
Pros
Nothing, again, if the system worked as it should I would have an answer. But because it always froze it’s impossible to say anything. Tech support wait is over half hour and the issue never gets resolved.
Software is NO good.
Cons
Nothing because the system never worked!
Response from Shift4
Angela,
We sincerely apologize for the troubles you've been experiencing with Harbortouch. We'd like the opportunity to speak to you personally to learn more about your concerns. At your convenience, please send your Merchant ID number and your contact information to [email protected], and one of our team members will review your account and reach out as soon as possible.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Worst choice you can make
Waste of money
Pros
Nothing. There is way better options out there
Cons
They rip you off with added fees. Promised me a rate reduction and never did it when I tried to cancel my account with them. Scam
Response from Shift4
Kellie, we are truly sorry for your experience with Harbortouch thus far. We would like an opportunity to re-evaluate your account and make this right for you. We were able to locate your account in our database and someone will be reaching out to you ASAP to discuss how we can resolve this issue.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Stay away-run away
They have “Fixed” my system over and over. It keeps loosing buttons off of the menu. They cannot find a fix. Needless to say I have lost faith in the system and I do not know if my reports are correct of not.
Pros
Zero-zip , don’t trust the FREE, you get what you pay for.
Cons
Everything, cannot trust the system, remember you get what you pay for.
Response from Shift4
Mark, we would first like to apologize for the frustrating experience you have had with Harbortouch thus far. We would like an opportunity to make this right for you. We were able to locate your account and someone from our technical support management team will review your account and reach out to you to resolve these issues.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
HORRIBLE
NONE
Pros
NOTHING. ITS OLD AND GOT SCREWED OVER ON FEES SINCE THE FIRST DAY I SIGNED UP AND COULD NEVER GET OUT OF IT AND STILL CANT UNLESS I PAY.
Cons
BEEN TRYING TO CANCEL SINCE I GOT IT AND WITH CLOVER NOW. THEY JUST TOLD ME, EVEN THOUGH I CALLED TO CANCEL TWICE BEFORE MY TERM WAS UP, THAT SINCE I DID NOT FORMALLY WRITE IN THAT IT AUTO-RENEWED FOR ANOTHER 5 YEARS AND THEY WANT MONEY TO CANCEL.
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
harbourtouch
Pros
Harbourtouch gives you a large variety of reports you can run to find exactly what your looking for. It's easy to find a specific report in very little time.
Cons
It would be better if you could customize some of the reports to fit the needs of your business.
Response from Shift4
Jordan, we are happy to hear that you enjoy your Harbortouch POS system. We understand your need for custom reports. Although we currently cannot support this request, we hope to have this available for all of our customers in the future. We sincerely apologize for an inconvenience this causes you. If there is anything else we can do to improve your customer experience with Harbortouch, please do not hesitate to reach out to us at [email protected].
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
run around customer service with untruthful info
you get a total run around with customer service. They give you a number to contact your rep, you only get and answering service the rep never calls you back.
Pros
It takes so many steps to get one thing entered wasting to much time.
Cons
no online reports available for the info I need for reporting sales tax
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
HarborTouch's NEW software!!
Worst system EVER!!!!!
Pros
Looks great! Doesn't work! Don't buy it!
Cons
Harbor touch has NUMEROUS bugs in their NEW system. We opened a new restaurant 3 weeks ago and we received the NEW system! What a horrible mistake! the system prints 5 duplicate tickets one minute then doesn't send tickets to the Kitchen the next minute! we have demanded them to replace the NEW system with there OLD system. I would NOT reccomened HarborTouch's new system it's costing us Thousands of dollars daily!
Response from Shift4
Tyler, we want to apologize for the issues that you have been experiencing with your Harbortouch system. We consistently work to ensure that our systems are working properly so that our merchant's can run their businesses as smoothly and efficiently as possible. We would like an opportunity to make this right for you. Please send an email to [email protected] with your Merchant ID Number so that we may address and resolve these issues for you.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Unreliable, Limited and overpried
we had a lot of trouble with disappearing transactions
Pros
Ease of use, Friendly interface and easy to customizr
Cons
System crashes, unreliable and transactions disapear
