Paycom Reviews

Pros

I like the quick responses from the Account Manager and Dedicated Specialist most.

Cons

A lot of custom reports for data need to be purchased separately from what is included in the costs.

Alternatives Considered

Paylocity

Reasons for Choosing Paycom

ADP customer service was not ideal, very slow and limited help.

Switched From

ADP Workforce Now

Reasons for Switching to Paycom

The customer ratings and reviews were very good with Paycom.

Pros

Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.

Cons

Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.

Pros

I have enjoyed phone access to my employment information.

Cons

At times there are difficulties in navigating where to locate employment information.

Pros

The simplocity with paycom makes it easy for all ages

Cons

The simplicity of Paycom compared to its top competitors such as ADP

Pros

Paycom is EXTREMELY user friendly and has taken so much tedious work off my plate as an HR Manager! Before Paycom, I have 7 different systems that I would bounce between which housed various types of employee data, and to be able to have all of that, and MORE, in one system has been amazing! In addition, the employee visibility / ownership has been a huge positive shift and they are happier to have the ability to do so many things at their fingertips. I would have to say my favorite Paycom feature is "Approve My Check". This has eliminated ALL human error with payroll!

Cons

There is nothing so far that I do not like, but I will say the hardest feature to learn and get used to is reporting. It is very extensive and customizable, which is great and what every company needs, but getting to what you need takes a great deal of time in the beginning. Once you figure it out, its smooth sailing from there.

Pros

Super easy to navigate. I love being able to manage my timecard, HR info and trainings all in once place.

Cons

Nothing. I love how much there is that can be done with Paycom.

Pros

The dedicated support team and account representative have been extremely helpful and try to assist us with any issues and advise us on what is best for our company and employees.

Cons

The lack of flexibility for our company's special circumstances and one-off needs.

Pros

Paycom puts all of our HR needs in one place. It's a great tool to complete all our projects and functions in the HR department.

Cons

There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.

Alternatives Considered

Rippling, Paychex Flex and Paycor

Reasons for Switching to Paycom

It was the most customizable, which is important in our rather strange setup of company structure.

Pros

Paycom is very user friendly for both Employer/Employees

Cons

for my company access was only allowed for certain areas within the app.

Pros

The user interface is very simple and intuitive. Once learned it makes payroll and everything a breeze! [sensitive content hidden] have made the experience easy!

Cons

It does take some time and meetings to learn the system fully

Alternatives Considered

UKG Pro

Reasons for Choosing Paycom

Payroll took forever and was so time consuming.

Switched From

Paychex Flex

Reasons for Switching to Paycom

Overall better and much easier to use once set up.

Pros

As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use.
The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there.
Customer support is great. Each account/company has a designated representative assigned.

Cons

Price. The products are wonderful, but it comes with a price.
Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

Alternatives Considered

Paylocity and Millennium

Reasons for Choosing Paycom

Cost, Outdated version, representative never approached us even when the software we were using was outdated. Very disappointed with ADP.

Switched From

ADP Workforce Now

Pros

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Cons

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Alternatives Considered

BambooHR, Paylocity and Paycor

Reasons for Choosing Paycom

The complexity of ADP made it impossible to ever do anyting unusual without assistance. And sometimes even the simplest things became complicated quickly. In the end, not even the customer service reps could tell me how to do certain things without causing problems with data in other parts of the database. We decided to leave when this issue lead to data integrity problems.

Switched From

ADP Workforce Now

Pros

The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends.

Cons

The software is complicated and customer service is not available through Paycom. We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help.

Alternatives Considered

TriNet Zenefits, Paylocity and Paycor

Reasons for Choosing Paycom

Wanted more functionality

Switched From

Paychex Flex

Reasons for Switching to Paycom

They sales person convinced me that their customer service was great and the structure put customer service first. She doesn't work there any more.

Pros

An excellent central location for all company information and communication. Timesheets, costs, training, document uploading, onboarding, and benefits administration are all handled through it at my company. The software might need some polish, but it's a lifesaver for tracking mileage.

Cons

Honestly, I haven't noticed any drawbacks. Simple app or web-based access available. It would be great if the app could get alerts via push notifications. When keeping a manual mileage journal, it's a good idea to include more stops.

Pros

We like that we are able to do all the onboarding within the system, so we no longer need to enter the information manually, saves a lot of time. We also like that the employees can put there missed punches and vacation requests right into the system.

Cons

The vacation accrual policy was a bit tricky to set up the way we wanted it.

Alternatives Considered

Paylocity

Reasons for Choosing Paycom

Paycom had more features that we were looking for such as the self-onboarding.

Switched From

ADP Workforce Now

Reasons for Switching to Paycom

We liked the BETI feature that Paycom offers allowing the employees to view and approve their checks before we actually finalize the payroll allowing us to make any corrections before its completed.

Pros

The implementation process was quick and fairly straight forward. Our sales person remained on our account as support throughout the implementation process and that was comforting. We had a timeline and we were able to adhere to it and processed our first payroll on time. When we had questions, we received answers quickly by reps that we recognized. The general ledger reporting is also easy to update and customize.

Cons

We had a couple issues with benefits implementation. It was a little difficult to understand what we were setting up and how it would all flow through. May recommend asking for a benefits specific demo. We also have had to file a few jurisdictions that have cost some extra fees that I didn't think about up front it may be nice to do a review before implementation of what may be needed.

Alternatives Considered

ADP Workforce Now and Paylocity

Reasons for Choosing Paycom

We were implementing a 401k plan and so we needed better reporting. We are now able to get an employee census and automated 401k reporting from the system vs. manual Excel design.

Switched From

SurePayroll

Reasons for Switching to Paycom

Price was some consideration. ADP was too expensive for our small company. Paylocity is the product I had some experience with in the past and their customer support was always changing reps. Their GL was also not customizable by the end user.

Pros

The platform itself is very good and easy to navigate. I have worked with every platform out there and Paycom is one of the easiest to use. It's intelligent and compliant with ACA and taxes. The user side is also very easy to navigate for our employees

Cons

There is never anyone to help me when I need help. our representative would change all the time and were never available when I needed real help

Alternatives Considered

Paycor

Reasons for Choosing Paycom

We were looking for a payroll company that understood our very specific needs as a catering company , and understood the price

Switched From

Dominion

Reasons for Switching to Paycom

Competitive price and a very good sales pitch

Pros

Paycom is user friendly and can be customized to handle our very specific policies and procedures. Processing payroll is very easy. The system allows us to delegate many tasks to the employees directly instead of making one person maintaining the data. I also like that it has a cohesive data base and isn't cobbled together using many other "programs" or codes bundled into one main umbrella. The system can handle very complex situations, like shift differential and has a robust time keeping system to allow attendance tracking, as well.

Cons

It took a while to get it set up, but once on it has been really great.

Pros

Paycom is a user friendly, quick set up platform to process payroll, employee management & time tracking.

Cons

The initial set up help was great, but once you get going, finding help can be frustrating. You are passed from one person to the next instead of someone who knows your account. I think your onboarder should also be your go to for more than the first few weeks.

Alternatives Considered

TriNet Zenefits, ADP Workforce Now, BambooHR and Workday HCM

Reasons for Switching to Paycom

Price and Ability to get a payroll processed almost immediately.

Pros

The team has been absolutely amazing to work with and I hope this continues as we transition to our account specialist. Everyone made sure we have the tools needed for success.

Cons

With the implementation of Paycom and all new benefits it is also during a time that we are going through some restructuring with many changes. We have Talent Acquisition; however, we have not been able to utilize it yet due to the changes that are happening. We feel pressured to get using it from the Paycom team.

Alternatives Considered

Paylocity

Switched From

Insperity

Reasons for Switching to Paycom

Ease of use, familiar with Paycom already, creating reports very easy to navigate, external reviews very high compared to others.

Pros

Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Cons

Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

Alternatives Considered

Auto Decision Platform and Paychex Flex

Reasons for Switching to Paycom

Reviews from other end users, software modules available and cost.

Pros

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules.

While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom.

I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error.

Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Cons

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels.

Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order.

Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Pros

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit.
Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

Cons

So far I do not have any cons. I am impressed with how the company runs.

Pros

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

Cons

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

Pros

Everything is all in one place, and for the most part does exactly what we need it to do. Paycom is my 4th HRIS implementation, and the on-site support throughout implementation has so far been unmatched. Reporting is relatively easy to figure out, and having a dedicated specialist has meant that anything else we needed has been given to us well. No implementation has been 100% smooth, and there will always be errors in setup and functionality you thought would be there but isn't, but overall it's been good.

Cons

As with any tech company, turnover is insane. Throughout our implementation and post-live support, we have been the 1st or MAYBE the 2nd client these representatives have had. This has meant we were sold products that didn't work as advertised, set up in the system incorrectly, or support has been novice. This has been largely due to unseasoned employees who don't entirely know all of the answers yet. This makes it hard to get things done right the first time.