User Reviews Overview
About Lavu POS
Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar,...
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- Industry: Wine & Spirits
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Love Lavu and the team !
My experience with Lavu is second to none insofar as POS systems. We love this system and look forward to seeing the new implementation once released in November.
Pros
This software continues to grow with the customer demands. We seem to never be outdated or lacking. The servers have an ease of use on the floor with the iPads at table side. We love the software so much so that we will be implementing it at two other facilities.
Cons
There are cons to each software but there is not a dealbreaker for us with this software. It continues to grow and with that growth sometimes there seems to be the older than time conflict between tech and accounting due to reports however, the Lavu team are able to populate these reports in a timely manner. We have gotten everything we need from this program to meet the consumer demand of our growing winery.
Alternatives Considered
Toast POSReasons for Switching to Lavu POS
The service team was extremely helpful in designing the system to meet our needs. Ironically we are more busy than we ever have been and this software and the tech team have been amazing in helping us realize the potential of what we can do with this software and realize efficiency through growth. We are happy to have made this decision.Response from Lavu
Hi Gladys, thanks for your feedback. We appreciate hearing firsthand from our customers, and it really helps to hear what works so great and what can be improved upon. We appreciate your business and we thank you for being a loyal Lavu customer!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great inventory and POS software
Great inventory and POS software. Ease of use and easy to teach employees to use.
Pros
Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.
Cons
Have to manually bath credit cards at end of day.
Response from Lavu
Hi Michael, thanks so much for your review! We're very happy that Lavu helped your multiple locations streamline operations. We appreciate your business!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Do not trust Lavu with payment information
My longer story is under BF on the BBB website. [sensitive content hidden]
But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?
Pros
For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.
Cons
Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.
Response from Lavu
Hi there,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused.
We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill.
Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations.
We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can.
Top Lavu POS Alternatives
iPOS
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fast simple and reliable
They have a phenomenal suppprt staff that have always tried their best to help me on 1 call. Very rarely does it take more than one interaction to fix something I can’t do myself
Pros
The iPad approach with pictures and point and press make it easy for new hires to catch on quick.
Cons
The inventory program could be better designed to allow scanning of bills. It’s very labor intensive to try to keep inventory up.
Response from Lavu
Hi Hilton, thank you so much for sharing your experience with Lavu. We are glad to hear that overall, you are happy. As always, please reach out if you need anything!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent POS for beginners
Pros
Is an easy to use, easy to program POS system. We use it from the beginning of our opening. Easy to use for employees and low cost for owners.
Cons
Probably make improvement on the schedule part to be more robust.
Reasons for Switching to Lavu POS
Prices, and easy use and opportunity to growResponse from Lavu
Hi Angel, thank you for your feedback! We are always trying to improve our POS system, and scheduling is on that list!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Lavu POS is helping us to simplify operations, save lotsoftime, n make our backboneproces...
Our business works better and is more transparent, we get more accurate pictures and we are able to work on items that will bring sales more easily.
Pros
We tried other POS systems but customizing was expensive and they didn't work as we wanted them to. Lavu system multi purpose-built with the features and reporting were right on and we were able to merge it to our own easily and they work great.
Cons
So far anything we have ran across we have been able to solve rather easily and smoothly. We haven't encountered a true negative.
Reasons for Switching to Lavu POS
Easy to operate, smooth transition, pretty much plug and play with less cost.Response from Lavu
Hi Malou, thank you for sharing! We are so glad to hear that you have enjoyed your experience so far and everything is going well. It is great to hear that your business has been working better and is more transparent!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
New User Review
Overall, we have great support. all specialists are knowledgeable and helpful to resolve any issues, questions or concerns that come up.
Pros
Ease of use is important to a beginner in the field.
Cons
Backend layout is a bit clunky, too many drop down and making groups and stuff is a bit of a pain. Also when saving sometimes it seems to not save.
Alternatives Considered
Linga rOS SystemReasons for Switching to Lavu POS
Easier platform that Linga and pricing was better. also online ordering w/doordash integration with lavu was a must and they offered it but with much higher fees.Response from Lavu
Hey Philip, thank you for your feedback! We're happy that you are satisfied with Lavu and our customer support team!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
UNBELIEVABLE!!!
But wait there's more! How about the fact that the kitchen printer prints two checks, that no one can seem to fix. Not only does it waste an enormous amount of paper but it is confusing as the checks are not identical and it blows through a ribbon in 3 or four days!
Occasionally it will resend an order back yo the kitchen that has already been made, etc...
The is no individual item printer assignment either which means that you have to send an entire category instead of just one item to a screen or printer.
Pros
The iPhone app. Really nothing else, really.
Cons
WOW! Where do I begin? Should I start with how they outright lied to me to make the sale? How about sending a completely incompetent tech support personnel company to help me with my network? Maybe I should start with the fact that they billed me today for Quickbooks integration that I DON'T EVEN HAVE!
Let's start with the outright misrepresentation of their product. I specifically asked if they had online ordering and I was told yes we do. After I had purchased the system and went to set it up I asked "Well how do I set up the credit card integration for the online ordering?" Then I was told "Oh we have online ordering but we don't have online payment" WHAT!!? This is 2017 not 1999 what do you mean you don't have online payment? "We had a problem with it and had to take it off line, we should have it back up by Nov."
Well today is 08-21-2018 and guess what I still don't have? You got it - online payment.
Response from Lavu
Hi John,
We are very sorry to hear about the problems you are experiencing. I will have someone from our care team look into this and get back to you as soon as possible.
Thank you
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Gets the job done!
As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.
Pros
I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.
Cons
The payroll integration solution would help the value of the service.
Response from Lavu
Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Chef
Payroll POS online and
Pros
Customer service support is excellent!!!
Cons
Nothing really even when something is wrong smoothly work out
Response from Lavu
Hi Douglas, thank you for sharing your experience with Lavu! We are so glad to hear that you are happy.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Stay Away!
I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. Last remaining hardware piece originally promised arrived 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fix, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time. They send you system-wide emails apologizing saying their system was hacked and therefore the interruption i
Pros
There are no Pros, this is an awful system and the worst customer service / sales team in the industry
Cons
Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out
Alternatives Considered
Toast POSReasons for Choosing Lavu POS
Was looking for a more robust systemSwitched From
CAKE POSReasons for Switching to Lavu POS
Their sales people promise the world and then some. You find out way too late they can't deliver.Response from Lavu
Hi Guy, thank you for your feedback. We really appreciate hearing how Lavu worked for your business, and what can be improved.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Save Your Money
Pros
I was an existing customer since the inception of Lavu in 2012.
Cons
I purchased the system in 2012. Lavu offered a wireless system when they first came out. I soon learned if you sent a big ticket to the kitchen, it wouldn't print. Lavu advised the system needed to be hardwired for the printers to work properly.
I was a gold member when I signed up. I was told my price would never be higher than [Sensitive Content] per month. This turned out, not to be true.
The system worked flawlessly until about 2018. Lavu would frequently go down, offline, drop printer IP addressees, rogue attacks etc. In 2018 and 2019 I lost a lot of money thanks to Lavu.
I closed as most restaurants did in 2020 due to Covid. During the months I was open I noticed one month Lavu would auto debit my account for [Sensitive Content] one month, [Sensitive Content] the next. In March of 2021 to avoid these random charges I paid Lavu a year in advance. It was around [Sensitive Content] for service and a monthly charge for using up to 5 devices. In June 2021 I had to close and sale the business for a loss. I contacted Lavu to refund my money, and they refused. Don't do business with this company.
Response from Lavu
Hi Jason, thank you for your feedback. We're sorry to hear you had to close down your restaurants, and that we were not able to issue a refund at the time. We appreciate your business for almost 10 years, and would love to hear from you. Please reach out so we can see what can be done.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst POS System Ever
Horrendous. Customer Service pressures retention on cancellations - then they fraudulently charge bank accounts after the fact. T Their CEO spams all account holders each week with cringe-worthy emails. Lavu is an embarrassment to the POS industry. LAVU is a shady company at best and a headache for any real restaurant at worst.
Pros
There are NO Pros for this POS. Never using the software is the best Pro out there.
Cons
After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY
Response from Lavu
Hi Jamison, thank you for being a customer of Lavu for more than two years, but I am very sorry to hear how bad your experience was, especially towards the end of your use of us. I do apologize on behalf of the customer support team if you were not contacted in a timely manner, or communications were not clear. We would be happy to sort any remaining issues out, so please let us know if that is something you are interested in.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Stay away. This company is so unorganized and the customer support has gone WAY downhill.
I just wanted to inform people of my experience. I wouldn't recommend using this company to anyone. Borderline criminal activity. After I decided to stop using them they continue to keep charging my card every month and when I call in to get this stopped and ask for a refund I just get looped around in circles. It honestly has taken me 10-15x of me calling in to finally get someone who will eventually refund my card. To be honest that was for the first time and the second time they still haven't even refunded me. It's the most frustrating thing I've ever had to deal with.
Pros
The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust.
Cons
Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many.
Response from Lavu
Hi Clay, thanks for your feedback. We appreciate hearing directly from our customers. Our customer support team now has multiple locations in a few different countries, and we are available 24/7. We're sorry to see you go, but if you have any questions, we'd love to chat.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Customer service
Great
Pros
Always prompt and efficient . They walknuoubthrough to make sure that you have gotten through, and that you are comfortable.
Cons
It does not link my inventory and doesn't have the capacities to do so
Alternatives Considered
LightspeedReasons for Switching to Lavu POS
Customer support and priceResponse from Lavu
Hi Malaika,
Thank you so much for your feedback! We really appreciate it. It is great to hear how well Lavu is working for you. If you ever have any issues, please do not hesitate to reach out.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
The worst cuatomer service
Very very bad.
Pros
Always someone answer it in india
They always take the notes of problem and promiss someo e will call you. Nobody ever calls
Cons
I had 3 different tickets of issues with lavu one was about chipreaders that they send it and themselve couldnot activate it. all i got was that someone will call me soon and after 2 months all i had was excuses and the person who was supposed to call never did. Now they are saying that i cant return the items because it passed the 3p days even though it was never ooend or used. The raise the price without letting me know or get my approval ( apparently they send an email whicb is proabably still in my spam folder ) and charge my auto pay 5 times more than what originally were supposed to do. After i complain the shut down the system and refuse to give me the information i needed to do payroll and tip calculation.
The worst pos company. Do not buy this junk
Response from Lavu
Armond, we are very sorry to hear about the issues you are having. We strive to have the best customer service and provide a great experience for all of our users. Please reach out to our support team at at 855-528-8457 and one of our team members will be glad to help you out with any issues that you are having.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good pos system
Good system, very easy to set up and use to the servers
Pros
Easy to use, very friendly for the new hires
Cons
Some of the reports we need are not ready
Alternatives Considered
Aloha CloudReasons for Switching to Lavu POS
PriceResponse from Lavu
Hi Gabriela, thanks for your review! We are happy that Lavu is easy to use for your staff. We are also constantly updating our reporting options, so we will keep you posted.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
LAVU support request
Fair learning curve
Pros
iPad capability, informative and [SENSITIVE CONTENT] is deeply appreciated
Cons
One location at a time we have to input only one location at a time this is frustrating
Alternatives Considered
Revel SystemsReasons for Switching to Lavu POS
IpadResponse from Lavu
Hi Bernadette! Thank you for your feedback, and for being a Lavu customer for so long!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The best thing for my business
I will be a lifelong customer
Pros
It really made it easy for employee to learn
Cons
Nothing yet, it is great and can’t wait to use it every day
Alternatives Considered
iPOSReasons for Switching to Lavu POS
They had the best customer service reviewsResponse from Lavu
Hi Justin,
Thank you so much for the feedback. We really appreciate it!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A good system but customer support is most often disappointing
Pros
Ease of use
Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.
Cons
Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.
Response from Lavu
Hi Heather, thanks for leaving us feedback. It's great to hear that Lavu is easy to use for your staff. We are constantly working to improve both the product and our customer support, which is now 24/7.
- Used Daily for 2+ years
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Review Source
Great system, could use a few more basic features that many other systems use.
Pros
Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.
Cons
Need some better basic features:
-Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants.
-Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.
Response from Lavu
Hi Joe. Thank you so much for the feedback. We're glad to hear Lavu is meeting your needs and will strive to keep improving to make your experience even better.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Online all inclusive restaurant POS
There is an open ended API for other application integration, but we are not savvy enough to do this ourselves. It would be great if there were more companies and different aspects of integration on the back end for more high end analytics and functionality. (IE: Quickbooks, Simple Order, Etc.).
Pros
Very versatile and easy to use. Easy to make modifications and adjustments within the system and customize to our specific operation.
Cons
Sometimes connection of iPads can be a little shotty as it goes for the order takers communicating with LAVU KDS, and it has been hard to get the problem fully resolved, but it only creates a mild irritant and not a full distraction from the overall business.
Response from Lavu
Hi Russell, thank you for your feedback. We really appreciate hearing how much Lavu is working for your restaurant. Please do not hesitate to reach out if you need anything.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Thank You Lavu
To the team at POS LAVU, Just wanted to thank you guys so much for listening to some of our concerns over the years about upgrades to your systems. When we came on board with you guys we were somewhat hesitant to your system. After we made the change we feel as if we all have grown together. We would like to personally say thank you for the time and effort you have put into your growth and we expect to be with you for many many more years. And by the way we now have 3 restaurants with your system and are looking to upgrade two more...Again thank you from all of us at the Pugliese Group...
Response from Lavu
Hi Jeffrey, thank you so much for being a loyal Lavu customer! We appreciate your business, and we are happy that we could update and improve some features that your business needed specifically.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Toppings Vaughan review
Amazing support team and wonderful support and a easy to use system
Pros
The best part about it is flexibility and the pizza builder that is integrated into the system.
Cons
The repeated mismatch of menu item and the process of changing the item which needs to be resynced with menudrive and the minimal cross platform integration for eg payment terminal integration
Response from Lavu
Hi Taher! Our support team is always here to help you with any issues you might come across - thank you for your feedback! PS: We love the pizza builder too!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Easy To Use
Pros
How easy it is to use and the actions on the back office for tracking pretty much anything you want to see on a business aspect side.
Cons
Bad times on systems down. Either glitches or updates during the peak times. However, it’s not that frequent that it happens. Usually, they fix it fairly quick.
Response from Lavu
Hi Christie! First off, we want to thank you for being a Lavu customer for so long - we really appreciate it! We are glad that you find Lavu easy to use and track reporting. We are constantly working to make the product as perfect as possible for all users.
