Google Workspace Reviews

Pros

I use Google Workspace every day and I have for years and years. It is constantly being expanded and updated. It is a one stop shop for me. From emails to photo cloud storage. Task lists, integrations with other programs, custom emails, and the new AI features. I don't have the time or energy to list everything I do in Google Workspace and all the features it has. I will sum it up in two ways:1) When I see a person using MS for business I only think, "why would you pay for that when Google Workspace does the same thing only better and free?" It honestly baffles me.2) I run a freelance insurance agency, an ecommerce business, and a wedding officiant business and instead of paying for a "professional" email address I use Gmail because it is so feature rich and free. And honestly, no one looks down on that decision because they know how awesome Gmail is too.

Cons

I'm sure I have a dislike but I can't think of one right now.

Pros

Google Workspace is easy to setup, has all the features that any company (big or small) will need. It can be integrated with other software (Salesforce, Project Management). It's pretty easy to use and it's rarely / never offline

Cons

It's not as slick as some applications, but the positive trade offs make it a win

Alternatives Considered

Microsoft 365

Reasons for Choosing Google Workspace

The MS solution required too much inhouse admin

Switched From

Microsoft 365

Reasons for Switching to Google Workspace

Ease of use, it's ability to integrate with other applications

Pros

Workspace is a very simple and very suitable for business or universitys. It offers a lot of features compared to the free version of google.

Cons

price/quality we can find better alternatives like office365, it got less features and less people working on it so the community is way smaller then the rivals

Pros

The space to store the documents is good (depending on how much you pay of course) and it makes the files available and accessible from anywhere, which is a plus.I use it a lot to share files and documents and it is easy to create links and share folders.I like the fact that it is possible to use the GMail app for corporate emails, avoiding the need of using outlook or other email systems that do not work well.

Cons

I started a new account with Google Workspace migrating from another account I already had in Google Workspace.It should have been the easiest thing in the world for Google to simply change my account name. All my files where already there, I just had to add the new corporate email and put the account in the name of my new company. It should have been easy and quick.Well, instead it was a nightmare. Not only Google cannot change the name in an account (or better said, they refuse to do it) but they also refused to transfer my files from one account to the next. I had to download ALL my files of years and move them to the new account. But even this is not easy. Google Workspace does not let you download all your files easily. If a folder is above a certain size (I believe above 2 GB), they break it down randomly in many different files that are then impossible for you to rearrange in the same folder. So, you have to download your files and folders almost one by one and then upload them to the new account. It took me one month of work, time that I did not have and I do no appreciate wasting in something completely useless. This is definitely something Google should work on because it is not acceptable at all.

Alternatives Considered

iCloud

Reasons for Switching to Google Workspace

Only because not everyone works with Apple. If people do not have Mac laptops or iPhones it is more complicated to use iCloud, while instead everyone uses Google, regardless of the hardware they have.But this is the only reason. If I did not have to share my work with other people, I would have definitely gone for iCloud.

Pros

End-users can quickly adopt and deploy it, as it is similar to the free Gmail service.

Cons

The dependency on an internet connection.The lack of desktop tools.he limited features in some apps.

Alternatives Considered

Microsoft 365

Reasons for Choosing Google Workspace

Replacing the on-prem solution into a cloud-based one.

Switched From

Microsoft Exchange

Reasons for Switching to Google Workspace

In 2013, Google was considered the most powerful company in the world.

Pros

As an HR professional who works regularly in documents, Google Workspace has made my job so much easier. I was coming from a Microsoft environment and had never used Google for my work before. My kids use it for school but it was completely unfamiliar to me. When I joined my current company, I quickly saw the merit of Google Workplace for collaboration and document efficiency. I absolutely love how multiple users can collaborate in real time in the same document and that I can make quick corrections and edits to a document after sharing it with others rather than having to email them a revised document or new version with my corrections. So much more efficient and it has also saved me from sharing incorrect data or typos to others - a real bonus!! Organizing various drives and folders for our teams is very simple and clean and the document access options for sharing at different levels (editor, viewer, commenter, etc.) are excellent.I also find Google Sheets, Forms and Slides very easy to use. It didn't take me long to pick up the functionality and I often use Google Forms for various company surveys and ways to capture required data from others. If you are new to Google Workspace, it's very easy to pick up and there are tons of videos and posts online if you have a question on how to do something. I have officially be converted and it would be hard to go back to using anything else now!

Cons

So far I have not come across anything to note that I don't like about Google Workspace. If I had to pick one thing, maybe the inability to embed images directly into calendar invites (like for social events) but this is such a small issue in the day to day work.

Pros

My company uses Google Workspace (and has been using it for the past 10+ years) for everything, including document management, emailing, online meetings, team communication, calendar setup, scheduling, form automation... It is a must-have and we'd not be able to live without it, it has made our work so much easier and also allowed us to move from being a local company to an international one with many people working remotely.I could not recommend it enough.

Cons

The only issue of depending so much on one software that is interconnected is that if the software has any issue you are left incapacitated, however, I can say that in the 10 years I've been using it I can count on one hand the times that we've had any such problems, and they have always been sorted very promptly.

Alternatives Considered

Microsoft 365

Reasons for Switching to Google Workspace

Easier to manage, more freedom, more cost-effective

Pros

It's got everything I need and then some extras. I like that I can monitor all my devices across one platform at no extra cost

Cons

Honestly what's not to like. I like everything down to the graphics and images. It's that good. Hands down I've used other platforms and this is by far the best yet

Alternatives Considered

Yammer and Microsoft 365

Reasons for Choosing Google Workspace

I found everything I need and want from workspace and at a lower cost by far

Switched From

Microsoft 365

Reasons for Switching to Google Workspace

It was much cheaper and had more options to choose from I'm finding more things all the time that I definitely enjoy about workspace

Pros

* Consistent user interface across most tools* NOT Microsoft* Good value

Cons

* Integration between tools could be smoother* Calendar scheduling is a bit clunky

Alternatives Considered

Microsoft 365

Reasons for Choosing Google Workspace

Liked the idea of an "open" system with more third-party integration tools.

Switched From

Pages, iCloud and Keynote

Reasons for Switching to Google Workspace

Liked the overall software feel and corporate vibe of Google Workspace.

Pros

The ease of using, ease of understanding how it all meshes together and all software programs interact with each other. No fighting software that makes integrating difficult. Google in hands down the best company, with the best products for sharing, integrating, playing nice with other software and IT JUST WORKS like is supposed to, no nonsense!

Cons

That it can't delete Microsoft products that I hate!!

Alternatives Considered

Yahoo Mail, Zoom Meetings and Bandicam Screen Recorder

Reasons for Switching to Google Workspace

Best Integration and we still use all products but with Google being our first choice.

Pros

It has so many different tools that are included in the suite, it is a real value and it makes collaboration and sharing so simple. With everything in the cloud and on the computer it makes me wonder why it took us so long to switch. It just keeps getting better.

Cons

the web site software is a little limiting and could have a lot more features.

Alternatives Considered

Microsoft 365

Reasons for Choosing Google Workspace

Tired of getting bled for more money without the ease of collaboration.

Switched From

Microsoft 365

Reasons for Switching to Google Workspace

It is simply the easiest cloud based solution for our small business and the cost is very nominal.

Pros

Google Workspace is an easy and effective tool to connect and collaborate with my students and colleagues without any hassles. It has various platforms like Google Chat and Gmail for efficient communication. It also has Google Meet for simple and high-quality video calls and online classes. It has a range of affordable pricing plans which offer from 30GB to 5TB and even a plan that offers unlimited storage option. Various features of Google Drive like file sharing and commenting makes it an amazing tool for storage and collaboration. There are various other things that come with Google Workspace. Google Docs offers cloud document creation, Google Sheets helps in storing students' marks, Google Forms helps in creating online tests and grading and Google Classroom helps in virtualizing all of our classes with many amazing features. It is cost-efficient and the most productive tool that you'll ever need for collaboration, teamwork and storage.

Cons

From the perspective of an educational institution, I would recommend adding more features like attendance and live student monitoring in Google Classroom. Also, in Google Drive, I would love the ability of creating multiple sharing links for a file.

Alternatives Considered

WPS Office

Reasons for Choosing Google Workspace

Microsoft 365 was working well before the COVID pandemic but after the pandemic, we had to switch to Google Workspace as Microsoft 365 it was lacking many tools like Google Classroom from an educational institute's perspective. Hence, we switched from Microsoft 365 to Google Workspace.

Switched From

Microsoft 365

Reasons for Switching to Google Workspace

There weren't much features in WPS Office and the cost was not worth the product. On the contrary, Google Workspace offered many more features at an affordable price. Hence, we choose Google Workspace.

Pros

Our team lives by using G Suite. We love it. There is only one feature i wish it had. (see below) other than that it is perfect, really. and the price is great. love the mobile apps for android and ios. amazing. not many people know g suite is hipaa compliant, that is, if you have google sign a BAA with your company. this is great.

Cons

i wish you could search WITHIN documents on your computer. in order to do this, you need to go to the web interface. you can only search by file names, etc. on your computer.

Alternatives Considered

ShareFile VDR and Dropbox Business

Reasons for Choosing Google Workspace

better features and better pricing for g suite.

Reasons for Switching to Google Workspace

best combination of features and price for g suite. liked the mobile apps better for g suite too.

Pros

The most advantageous features of this programme are collaboration and online storage. Sharing a link to an uploaded content is another great technique to provide each user the appropriate security rights.Having everything in one location and beginning each day in a hub is incredibly convenient. That Google Sweet contains practically everything a business needs is what I appreciate about it the best.

Cons

Because of the potential for less customization and detail in the notifications, we occasionally need to review the Google Workspace notifications in-depth.

Alternatives Considered

Zoom Meetings, Microsoft 365 and webexpenses

Reasons for Switching to Google Workspace

makes managing and processing data much easier and quicker, permitting for time efficiency, which has made my job much simpler. I adore the sharing and storage of files. You don't need a lot of experience to figure it out because it is so simple to use and intuitive. The ease with which you may distribute information and links to others makes it incredibly engaged with clients.

Pros

What makes me stay with Workspace is the extreme capacity for file storage (you get much higher limits with a paid Workspace account, vs their free Google Drive accounts), and easy management of sending/receiving emails with one of my domain names. I appreciate how easy it is to send and receive email through my primary domain, and I like the ability to share a folder between my multiple Google email addresses. I am a "solo-preneur," but since I have many projects, I have multiple emails, and it's nice to be able to access the folder from basically every email address I've shared it with.

Cons

I really want to give Workspace higher reviews. What stops me? A few issues: 1. The fact that to add each additional domain name is an extra $12/month. 2. They say alias domains are free; they essentially redirect to a primary domain, or any other domain you've set up in your organization. But thus far, I have set up several and cannot get a single one of them to actually work. I keep getting "undeliverable" notices. 3. Their instructions are absolutely NOT "user-friendly". I dread looking up instructions on how to implement anything in Google Workspace, because their dry instructions were apparently written with the assumption that everyone reading them is on the same level of knowledge that the coders were.

Alternatives Considered

Titan Email

Reasons for Switching to Google Workspace

I have heavily considered switching to Titan Email, as I was offered a low-cost trial to this through my domain registrar. However, Google is more familiar to me (even if, as they say, "familiarity breeds contempt"). I appreciate the aspects of Google Workspace that I use regularly, and don't want to trade one set of problems for other problems another set-up might potentially cause me.

Pros

I have been a user of Google Workspace for over a year, consistently witnessing the introduction of new and enhanced features. Throughout this time, I haven't come across any aspects of Google Workspace that I didn't appreciate. I do believe that increasing the email storage space would be a valuable addition. Additionally, I'm eagerly anticipating further enhancements in Google Calendar, as it seems to have been lacking significant updates compared to other components of the suite.

Cons

Simplifying the process of switching from my current account to another would greatly enhance user experience. Although there have been attempts to address this issue, my earlier accounts were established using my current email address, making it quite challenging to transition seamlessly between different accounts.

Pros

Long gone are the days when teachers had to make hundreds of copies, keeping filing cabinets full of documents, worry about a dog eating the homework, worry about a computer shutting down and not saving something, and struggle to collaborate with peers. G Suite is an educator's dream come true! Here's why I love it from a teacher's perspective:
- It moves all of your software tools to the cloud, which means I can work on anything (documents, spreadsheets, surveys, etc.) from any device, any time, and anywhere. I don't have to have one desktop, or the same laptop, or any of that. I can simply log in with my credentials and continue working.
- G Suite offers multiple tools that are great for teachers and students. Classroom is a digital space where I can assign and collect assignments. Docs is a phenomenal word processor. Forms builds surveys, questionnaires, or quizzes in minimal time. Sheets can be used for graphing in science/math, etc. And this just scratches the surface. G Suite also offers Sites (a powerful, yet simple website builder) and a host of other great tools. G Suite is so multifaceted and full of awesome tools for the classroom!
- Access to all of these great tools just comes with your Google account. Yes, you are limited by space, and how much cloud storage you or your employer have purchased. But all of these great tools are free with your account.
- It's reliable, perfect for collaboration, and always being updated with great, new features.

Cons

My only con (and this isn't really a con, more of a concern) is that your creativity potential is limited by how much cloud storage you have. Everything you create or build uses space - so make sure you have enough. Different than the hard drive era of years ago also is the fact that you will have to continue to pay for this cloud space - you can't just buy a hard drive (one time fee) and store your items with G Suite. Hopefully, though, your district or school system purchases access to this for you as a part of your employment.

Pros

When we talk about Google, I think that the average person thinks about Gmail and yes, it's a great service. However, when we talk about Google, we really refer to a world of tools and functionality that help to solve everything from the simplest, send an email, to a video conference with the top management of an organization or a business partner. In my experience, I believe that G Suite has revolutionized the digital world. What they now call "the new normal" and that every day becomes stronger. Force that is also attributed to us, the users.

So important is the use of tools like this, which I've seen, and it's something that Google can search for, as large corporations start their Digital Transformation processes through platforms like this one. Thing that without thinking much, speaks quite well of the G Suite.

Cons

Not everything can be perfect and the good thing about that is that we can continue to see how each and every one of the services in the G Suite will be improving and adapting to the demands of us, the users. However, I will insist that platforms like the G Suite, in my opinion, are not as well known as they should be. In many occasions I name services as elementary as Google Docs and people are left looking surprised, but this is not something negative of the platform. Yes for users who have solutions in their pocket and do not know it.

Pros

G Suite is comprehensive. It includes Gmail, Calendar, Drive, Docs, Sheets, Slides, and more. They are constantly up-to-date and their web apps are practically bulletproof.

Docs, Sheets - The features keep rolling out to make this a Microsoft Office killer. Instantly sharable files and amazing versioning keep the world smooth. I'm constantly using Sheets' API integrations to organize and sort data in real time and present to clients. And I love the Docs outline view.

Drive - The semi-recent interface update has made Drive so much more usable. Extremely flexible and intuitive.

Cons

My biggest complaint about Docs and Sheets is how long they take to start up and load a document. Because there's no native desktop app, these startup times really add up when working with multiple documents. Besides that, I wish Docs had more formatting flexibility so I could create my own heading styles, paragraph styles, etc.

I have two Google accounts - one personal and one for work. Google can't ever seem to open documents or files with the right account, even if I have explicit ownership on one. As far as I can tell there's no way to open a folder or file with a specific account either, so I can't bookmark a google drive folder with a certain account to always open with that account.

Google admin tools are another pain point. G Admin is leagues better than traditional admin tools, but they are still very slow and get this - the search isn't comprehensive. If you search for @company.com, hoping to find all the email addresses and groups you own for that company, you are out of luck. You will get 0 results. Managing group members is also clunky and slow. It uses a very dated layout and doesn't reliably update its display. I often have to refresh the page to actually see the members I've just added.

Pros

G Suite, a powerful collection of Googles Utilities wrapped up in a business-centric manageable cloud (for in our case, Education).

There is a large amount of customization available based upon users by OU, which can trickle down into Chromebook management, and more.

Quick alias support for name changes.
Extra Routing steps for email if you wish (route through your own filters, or a second route for internal archiving).
Enable / Disable GSuite apps based upon OU. And configurations based upon such.
Password Syncs with Active Directory (requires an install on a password management server).
User Sync with Active Directry (requires another install on a directory server).

Cons

G Suite is excellent. But G Suite does suffer some flaws.

The management interface is SLOW. I cannot underscore this enough. Antique "Active Directory Users and Computers" is like lightning compared to using the management interface.

The mangaement inferface tends to forget your log-ins mid stream, it doesn't remember where you were, and your attempted setting change wasn't set. Don't forget.

Some interfaces hide the save button (seemingly...). Other settings are saved on click (lack of consistency).
New features are often bleeding edge, but also sometimes completely excluded because "it's not for business customers"?
Restrict "Hangouts" for some users? No... you cannot, you have to use "Hangouts Chat" because that's the business client, but that doesn't integrate into email.

Pros

Unless you're an Apple user (which, as a recovering Apple fan, puts a lot of roadblocks in the way of your computing experience), you have two choices for an integrated cloud suite - Google or Microsoft. While the latter caters to larger businesses, and has a comprehensive if dizzying collection of tools available, my experience on that platform was terrible from a small business owner's perspective. My brief experience with Office 365 convinced me to return to G-Suite (formerly Google Apps), which I recommend wholeheartedly.

It is an easy, very fast, totally extensible system with good (not always the clearest) support. And everyone plugs into it. Gmail vs. Outlook: I was an Outlook holdout for many years, but then realized that a little bit of training and time acclimated me to Gmail's interface. I continue to use Office programs, but occasionally use the Google Docs, Sheets etc. - which are handy for collaboration. I started using Google Apps in 2011 as a sync backup solution when I lost data in a HD crash. Since then, I put all my docs into the G-Drive folder on my laptop, and have never lost a document since. I upgraded to 1 TB of storage, so absolutely everything is in the cloud, and syncs to my system.

Cons

As mentioned above, their support and documentation can be a bit opaque, but they are available on the phone if you really need to talk to someone. Microsoft's cloud initiative has been good because it has forced Google to be more responsive to customers. Otherwise, I have no complaints. One piece of advice: make sure to use the two-step authentication on all of your Google accounts (-Gsuite, Play, Wallet etc.) to avoid getting hacked. Google won't hesitate to blame you and charge you for anything on your account, even if you can prove that it wasn't your charge.

Pros

There are many points in favor. The familiarity. The ease of configuration. The ease of operation. The benefits that the integration of so many crucial services in just one environment brings. The customer service. The fair values (although after the change in plans they made, if I'm not mistaken in 2018, they put features like full control of Android phones only on the most expensive plan, something we don't need. This also goes to a negative point , they could have a pricing format with greater simplicity of on-demand.) Anyway, I know that there are some other companies with similar packages, like Zoho. But stick with the state of the art. Choose Google and complete with ClickUp for example.

Cons

They're not perfect, but oddly enough it's difficult to find cons. Something I mentioned in the positive points that is also negative: they put features like full control of Android phones only on the most expensive plan, something we don't need. Only the cell phone control. They could have a pricing format with greater simplicity of on-demand.
And the onboarding process (which they don't actually have) but at least an initial guide to help in the general understanding of the tool. You need to be a very light user to have great difficulties. But in order to intelligently connect the dots of the entire implementation, initial knowledge is necessary so that we do not under-use the tool or have rework.

Pros

Ease of use, almost everything is intuitive.
Customizable content on your mailbox (tags, folders, mail rules, models and more).
All tools you may need (Drive, Docs, Sheets, Slides, Calendar, Meet) and they're easily shareable, extremely necessary in times like these were almost everyone is working from home.
Marketplace has extensions for almost every need or tools you use.

Cons

It should have clearer, more specific and easier to find documentation. Sometimes you may think that some resource don't exist, but, it was there all the time.
Most models should fit everyone, however, sometimes you'll need to customize from an existent model to make something more specific.

Pros

Integration of desktop and cloud with mature tools and pretty much without peer, reliability. Vast array of third party integration and add-ons. High quality mail eliminates SO MANY headaches of running own mail server.

Cons

Google support is not great at any level for any product. Frankly they come across as an arrogant company to me that doesn't value individual customers. I also started setting up GSuite for others and did not get credit from the GSuite referral program. The program itself shows the Google arrogance. Instead of what you'd expect from a referral program it is just vague, "trust us" assumptions with very little in the way of tracking your progress (this from the company that specializes in Big Data on an unequaled scale) that you have to go along with or not participate. Google rides the back of small business developers (primarily Adsense) but treats them with indifference and also kills off small business industry and while taking advantage of Open Source surreptitiously eliminates many of the great open source and "free" community based tools and services that the Internet was built on. (Google of course not the only Big company doing this. It is pretty much standard Silicon Valley) Normally I would just move on from any company like this, but Google is like the government of technology. They get their piece of everything and you have to take it. It is just too bad that they choose to be a dictatorship in their unique position, rather than egalitarian.

Pros

G Suite allows us to manage our business communication centrally and also collaborate on documents and projects internally in real time. The best features include
1) Easy integration across the G Suite makes it easy to work on documents, send emails and collaborate (a huge thing for a company like ours). G Suite works with many existing file formats making it easy for us to quickly add documents and files to our drives and emails.
2) Gmail for business is king - The use of threaded emails in Gmail accounts is great (especially with the new Gmail interface), also being able to share files via Google drive and insert edited documents on the file from Google Drive.
3) Google Docs and Sheets allow us to collaborate in our different departments and provide us with real time edits, so we can see who is editing what and when it was edited. The real time collaboration helps especially as our teams usually work remotely.

Without sounding like a fan boy, G Suite really competes with the best of the best business communication solutions out there and is great for collaboration and communication.

Cons

Although we are impressed with G Suite as a whole, it is not without its flaws:

1) G Suite always logs you out of your main account even when you tell it to remember your device. This is really annoying even if it is a security feature.
2) Also documents are not always organized properly, when you add a document more than once to your Drive, it will show up there the same number of times. (A duplicate remove feature would be very helpful for this). Also add ons in the G suite app area, do not always work as proposed. Why does one need a plug in for word count?
3) Hangouts is a confusing feature to use. Hangout chat is supposed to be better but we have ended up using our existing third party group communication tool.
4) Mobile Apps do not always sync in real time - When syncing between mobile apps and the web apps, at times, documents do not show up as they were created. For example, we have a large spreadsheet that is constantly updated and G suite mobile apps may crash or take more than a minute to load even on flagship phones because of the constant updates to the file.