User Reviews Overview
About XCALLY
XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary...
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- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great value for money to manage top-notch customer service
I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice.
When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team.
I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.
Pros
- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money
Cons
- Not many

- Industry: E-Learning
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
Pros
XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
Cons
XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Pros
The feedback feature and one agent console is useful
Cons
The repeat of realtime report on all channel with the same info. Its unnecessary
Top XCALLY Alternatives
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
XCALLY is good contact center sofware
Pros
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
Cons
Open channel - Line, Open channel - Facebook

- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
XCally
Pros
- Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.
Cons
- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The best omni-channel software
Pros
All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.
The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.
Cons
High possibility of personnalisation request skills on the software to create amazing things.
It can be hard to start from nowhere with this kind of solution.

- Industry: Financial Services
- Used Daily for 2+ years
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Review Source
An excellent fit for our support desk calling needs
Pros
The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!
Cons
Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
From XCALLY I am moved by creating a new solution! !
Not only the provision of software licenses, but also the SaaS model of services will make it easier to carry out business.
Pros
The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY.
Cons
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. I want you to make it better, such as changing the color depending on the cue.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Xcally easy to use and reliable
Pros
Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch
Cons
Missing a multi tenant feature, that is the only thing other than that everything is great

- Used Daily for 2+ years
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Review Source
Satisfied .
Pros
It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.
Cons
There are not many cons that I mention in this review. However, I need more friendly interface of this system.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
JR review
Xcally Motion is a great solution for our business,
It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience
easily and efficiently.
we have raise customer satisfaction and have increase the number of new customers and retain the old ones.
Pros
the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers.
Our agents really enjoy the motion solution because it's very easy and frienduser.
We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.
Cons
I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls.
I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
A very fast evolving Contact Center solution that follows the latest technology trends.
Pros
The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail
Many interesting projects can be made with the tools provided by the software
Very user friendly and awesome look in terms of design
Many integration possibilities with existing customer care systems
Very strong development team with many additions and suggestions implementing to the software on a regular basis
Awesome communication experience with customer support and sales teams
Cons
As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
multi channel contact system for every company
great system, fast support, great xCally Team.
Pros
one system - all channel for communication with our clients.
Cons
hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use and full of interesting features
We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time.
The value for money is perfect!
Pros
* Possibility to manage your social media using Open Channel
* Powerful 3rd party applications (the most famous ticketing and CRM systems)
* Modern GUI and easy to use
* Flexibility and availability of the development team to configure the application according to our needs
* The support and sales team consists of experienced staff and communications are excellent
Cons
Nothing relevant in the daily use of the application
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
XCALLY the right value for omnichannel
Pros
XCALLY is very stable with a Linux based core, low resources consumption and ease of use.
Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Easy drag and drop IVR.
Cons
Nothing really the applications is awesome.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Xcally Motion Contact Center Review
XCALLY multiple channels of interactions making it easy to grow into it - so you are covered futuristically.
Pros
Ease of use and global support system when the need for support arises.
Cons
Still trying to figure this out - nothing not to like so far.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
A special call centre
Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company
Pros
To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.
Cons
The tech support team is not available for help during emergency. It takes time to resolve issues.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Recommend!
Pros
Very easy to integrate with existing systems and use aswell
Cons
For now everything is really good and I do not have any complains
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
A complete software
The overall experience with xcally is very positive. To date we have not found anything that we cannot do with the system, all the projects that we have required we have been able to do them.
Pros
What I like the most about the software is that it is possible to develop any project thanks to the possibilities of integrations it offers.
Cons
To say something, what I like least about XCally is maybe the lack of graphics in the reports
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Easy to use, very flexible, too many features.
A powerful contact center solutions, easy to use and available everywhere.
Pros
Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.
Cons
Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Do you want realtime and beautifull call-center dashboard ?
I t's most powerfull call-center solution.
Realtime dashboards give to you right information directly.
Pros
easy to use
realtime dashboard
integration CRM
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
xCally Shuttle best product
I've installed xcally in many etherogeneous Environments without problems and very high customer satisfaction.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Multimedia Contact Center
Pros
Triggers for Agent Screen POP
Inbuilt Voice recording
Social Media Intigration
Dash board
Cons
Needs to Improve on the Real-time dashboards for Voice and other media channels
whats App connector

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great solution for call center
Pros
Everything you need for a call center is included.
Integration with some of the well-known CRMs which makes it powerful.
Great support service. You can get very quick feedback and help from the team.
Cons
It takes some time to understand the functions and features, and it would be better to have some knowledge of Asterisk.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
XCally Review from a Thailand perspective
Good.
Pros
The IVR builder and the XCally Softphone are great.
Cons
It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules.