XCALLY Reviews

Pros

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Cons

High possibility of personnalisation request skills on the software to create amazing things.
It can be hard to start from nowhere with this kind of solution.

Pros

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better!

The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.

Cons

It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users.

You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations.

The Dashboards are very insightful but there's room for improvement on the reports.

Pros

The feedback feature and one agent console is useful

Cons

The repeat of realtime report on all channel with the same info. Its unnecessary

Pros

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

Cons

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Pros

Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.

Cons

Open channel - Line, Open channel - Facebook

Pros

The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Cons

Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

Pros

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY.

Cons

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. I want you to make it better, such as changing the color depending on the cue.

Pros

Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch

Cons

Missing a multi tenant feature, that is the only thing other than that everything is great

Pros

It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.

Cons

There are not many cons that I mention in this review. However, I need more friendly interface of this system.

Pros

Its ease of integration and use.
The support is very responsive as well as the sales team.
The documentation is very complete with all the features well explained.

Cons

No integration with Odoo yet
Minimum number of users (at least one admin and one supervisor)

Pros

the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers.
Our agents really enjoy the motion solution because it's very easy and frienduser.
We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Cons

I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls.
I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.

Pros

The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail
Many interesting projects can be made with the tools provided by the software
Very user friendly and awesome look in terms of design
Many integration possibilities with existing customer care systems
Very strong development team with many additions and suggestions implementing to the software on a regular basis
Awesome communication experience with customer support and sales teams

Cons

As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

Pros

it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities

Cons

It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns

Pros

Can be customised to your specific needs
Considering what you get in terms of features, and what you pay - it is a bargain
My team and supervisors love it!

Cons

Nothing comes to mind. Really pleased with the product

Pros

XCALLY is very stable with a Linux based core, low resources consumption and ease of use.
Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Easy drag and drop IVR.

Cons

Nothing really the applications is awesome.

Pros

Ease of use and global support system when the need for support arises.

Cons

Still trying to figure this out - nothing not to like so far.

Pros

Very easy to integrate with existing systems and use aswell

Cons

For now everything is really good and I do not have any complains

Pros

easy to use
realtime dashboard
integration CRM

Pros

* Reliability based on the legendary Asterisk call manager
* Easy to use and well designed user interface
* Visual drag and drop IVR designer
* Live, customizable and beautifully designed stats dashboards
* Reasonable pricing compared to the competition

Cons

* Trials are very limited
* Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Pros

Smooth and very-well designed web interface, customizable reports, Drag and Drop IVR, Visual Dialplan Interaction

Pros

Easy administration
All features are working good.

Pros

Triggers for Agent Screen POP
Inbuilt Voice recording
Social Media Intigration
Dash board

Cons

Needs to Improve on the Real-time dashboards for Voice and other media channels
whats App connector

Pros

Easy to use, very good interface and with an amazing support.
The product is constantly updated and well documented.
The possibility of integration with many CRMs and the reporting system are a powerful support in the decision process.

Cons

For our needs, we have not yet encountered any problems or limitations in xCally

Pros

Easily of use and implementatio, best UI

Cons

The user guide are only in english, implement this in other language

Pros

UI and Design are the best in the Industry. Very intuitive with all the features of all the biggest competitors in the world.

Cons

As with any robust software, there are a few nuances with the software that takes some time to get used to.