User Reviews Overview

About TouchBistro

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform,...

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Feature ratings

Value for Money
3.6
Features
3.9
Ease of Use
4.2
Customer Support
3.6

Browse TouchBistro Reviews

365 of 365 reviews
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Kyle
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/4/2019

TouchBistro POS Review

When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

Pros

The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Cons

Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.

BRENT
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2019

Slick, powerful & user-friendly in a small package

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Pros

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Cons

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Alternatives Considered

Square Point of Sale and Vend

Reasons for Choosing TouchBistro

TouchBistro is a much more powerful option for splitting up tables and creating tabs in our taproom.

Switched From

Vend

Reasons for Switching to TouchBistro

Intuitive nature, ease of use, flexibility of software.
Winston
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 8/4/2023

Have Not Started

I am total over this experience. The lack off professionalism, no customer service. I need to have the services that they offer but I can't get it. Go figure

Pros

I have no pros because after they took my payment for the system, I have yet to have any other interaction except to connect to tablets my internet in a whole month. No one replies to emails. [sensitive content hidden] the person that should be helping me is MIA.

Cons

I have no pros because after they took my payment for the system, I have yet to have any other interaction except to connect to tablets my internet in a whole month. No one replies to emails. [sensitive content hidden] the person that should be helping me is MIA.

Response from TouchBistro

Hi Winston, we are sorry to hear you have had difficulties with our system. We hear you and can understand that this is very frustrating when trying to run your business. Please send an email with your name, contact information and venue name to [email protected] so that we can look into this further for you. - ST at TouchBistro

Replied 25/4/2023

Top TouchBistro Alternatives

Becky
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/7/2022

Would Recommend

This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.

Pros

SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy

Cons

In person set up would have been alot easier but that's the only con I can think of

Response from TouchBistro

Hi Becky, thank you for the review! We're happy to hear you're enjoying the reporting function.

Replied 15/8/2022
CN
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
5
Ease of Use
3
Customer Support
1

4
Reviewed on 22/6/2019

Worst customer support - EVER

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Pros

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Cons

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!!

Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

Haley
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
2

4
Reviewed on 7/12/2017

Silvercreek has benefited in many ways from using TouchBistro.

Pros

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Cons

We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Response from TouchBistro

Hey, Haley!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge!

Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis.

If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.

Replied 8/12/2017
Magan
  • Industry: Wine & Spirits
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 7/6/2022

Average overall

Average

Pros

Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly.

Cons

Does not allow you to put a hold on credit cards for any amount. Does not work when internet is down which it is supposed to store and forward, and it does not. Was supposed to be completely wireless and is now not. Hate to have to pay for more equipment when I pay a monthly fee.

Response from TouchBistro

Hi Magan, thank you for your review.

We are sorry to hear about the issues you were facing. Please call 1-888-342-0131 and our Customer Support team who would be happy to look into this for you.

Replied 19/7/2022
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 14/12/2018

Easy to Use

Great app and capabilities, but iOS updates were a huge issue that lead us to find a different POS option.

Pros

iOS based so it's easy to learn and use. Cloud based so I'm able to see sales live without any delay. iPhone app is simple to navigate.

Cons

Even though it was iOS based, there wasn't an iPhone app that would allow you to ring in orders and I couldn't find a heavy duty holder that would also have enough room for the dymo card reader. The last few iOS updates really messed with the software - using sign on screen would close out the app, wifi kept disconnecting, etc.

Randy
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/7/2022

Full Throttle Roadhouse just Riding Along

Overall, as the buyer and admin if the software I have to say it's been frustrating.

Pros

The best feature is the floor plan and layout of the menu items. The floor plan makes it easy to start tabs, merge or separate. The menu is just easily intuitive.

Cons

Reporting can be very difficult to really figure out what you are looking for. When on Cloud admin, I wish the Menu Items were searchable instead of scrolling multiple screens. It would be nice to have hands on training instead of general videos.

Vanessa
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

4
Reviewed on 13/1/2023

TouchBistro

Pros

The features available are great and the POS is easy to use

Cons

There are glitches that arise once in awhile

Response from TouchBistro

Hi Vanessa, thank you for you review! We appreciate your feedback on glitches and have notified our team. Thank you - ST at TouchBistro

Replied 25/4/2023
Bipul
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
5
Customer Support
1

1
Reviewed on 8/3/2022

Very unpleasant experience

I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue.

Pros

Using iPad to take orders is the only good thing, very fast compared to other POS providers.

Cons

Where do I begin.
Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"

Response from TouchBistro

Hello Bipul,

First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize.

The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.

Please send an email to [email protected] with your contact information and account name your venue is under so we can look into this for you.

Replied 19/7/2022
Brenda
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

2
Reviewed on 17/8/2022

Worst customer service, unreliable hardware and software

Am actively researching other options after 2+ years because the issues we've had are never addressed or resolved.

Pros

Easy to use when it works, for the functions that are set up.

Cons

1) Customer service is TERRIBLE. We have had open trouble tickets for over a MONTH with no resolution. Important tickets, like payments for online orders appear to be received in the POS and yet no money ever hit our bank. So we can't rely on taking online orders, which is critical.
2) Software and hardware crashes. A lot. Like 6+ times per shift.
3) Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for inventory tracking. (If I am missing product, the value of that loss should show up somewhere in a report as inventory losses. Yet it doesn't).
4) Basic reports missing, such as balance sheet/inventory on hand by category.

Thomas
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

2
Reviewed on 7/5/2021

Flaws and bugs in system

Not good!

Pros

The first year went well! I actually liked it.
Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support.

Cons

Many issues.
Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days.
Would not recomend.

Response from TouchBistro

Hi Thomas, thank you for your review! I have passed this on to our support management team. We are aware our Support wait times have recently been longer than normal, and adding headcount to the Support team is our top priority. Please continue to reach out to Support when needed either via phone or live chat for the fastest response and if the queue wait time is too long our callback functionality is available as well!
Thanks,
Carly at TouchBistro

Replied 12/5/2021
Allison
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 13/9/2022

Do not invest in TouchBistro!!!

Pros

There really isn't much at all to like about the software. It's very basic. When it actually worka.

Cons

The app crashes a lot. It's wifi based so if your wifi goes down your credit cards readers won't work. If you close down your apps during an internet outage, you are screwed. Many, many glitches and system outages over the years. Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone. Then by the time they call you back the issue will have resolved itself.
The back end is not easy to navigate. There is no search bar for items on the cloud. There is no way to mark modifiers out of stock. No partial refunds on online orders. No good support for menu builds and start up. You are basically on your own to figure it out.
They also sold me on a loyalty and gift card program and lied that it would soon integrate with online orders. It turns out they were weeks away from rolling out their own branded program. But it was too late for me.
Just so very many many problems over the years that I am finally fed up and switching to Toast. So far an amazing experience with them that makes me realize how horrible TouchBistro actually is.

Firas
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 31/3/2017

Easy to use, intuitive with excellent stats and dashboard.

After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

Pros

Dashboard and cloud reporting. ease of use.

Cons

Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Jessie
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
1

2
Reviewed on 8/11/2021

Refuses to Refund

I wouldn't recommend this group, since their overall customer service has been nothing short of the worst I've seen in the industry. I've worked with Square, Toast and this group.

Pros

We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.

Cons

We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

Response from TouchBistro

Hey Jessie, I apologize for the issues you've been facing with us and I do want to escalate this to our Customer CARE management team to look into your billing. Please send me an email to [email protected] with the name your account is under so we can investigate.
Thank you!
- Carly at TouchBistro

Replied 2/12/2021
Jim
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 2/9/2019

TouchBistro will slow you down and cost you money

It has cost us money and slowed us down. It was suppose to save us money and speed things up.

Pros

Switching menus and putting in specials.

Cons

If you want people to tip your bar staff and servers then do not use this POS. If you manually enter a credit card, like when the swiper is down, there is no tip line or way to enter a tip on these transactions. Also when staff enter tips you cannot modify them once entered so if someone entered a tip wrong you have to void the whole transaction but you will not be able to charge them again unless they are still there with their card.
If customers start tabs you have to manually enter their name, you can not swipe their card and have their name appear. So it slows you down on busy nights.
Switching to Touch Bistro has slowed us down and bar staff have not been able to collect all their tips.
I would not recommend this POS to anyone until these issues are fixed.
Also they will tell you they are working on issues for months and months that never seem to get resolved. Once you sign up you will be ignored.

Hayley
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
1

3
Reviewed on 6/11/2020

Support Line a complete JOKE

If you're looking to onboard, they will make you feel valuable. After that - forget about any level decent of customer service.

Pros

Simple interface.
Price Point of monthly subscription.

Cons

Once you buy in, you are VERY low priority for them. it takes weeks to hear back by email and hours to connect on the support line. This is all before even attempting to trouble shoot your issues.
Dev Team launches updates that arnt tested and working thoroughly. Wish i chose a different system off the bat.

Response from TouchBistro

Hi Hayley, thank you for taking the time to leave us a review. I apologize for the issues you've been facing. I had passed your review on to our support management team who has confirmed that they were able to speak with you last week to resolve your issues. If you need any further technical support please feel free to reach out to our team at 888-342-0131. For any account related questions, our CARE team is always happy to help! Just email [email protected].
- Carly at TouchBistro

Replied 16/11/2020
Carlin
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

3
Reviewed on 13/12/2016

Easy to use, difficult to get help

TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Pros

-Easy to use (for the most part)
-Easy to setup
-Replaceable hardware (Apple products)
-More features than many similar competitors

Cons

-Poor customer support
-No setup options
-Some functions difficult to access/not intuitive
-Bugs/issues when iOS updates - unreliable

Antionette
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

1
Reviewed on 19/8/2021

A disappointment

The customer service is poor, it seems that everyone is running from the problems due to lack of knowledge, no-one is being held responsible. You get emails days later apologizing for inconvenience but nothing after that. I used this system for over a month until I realized that the cc swipes were not being credited to my account. Thousands of dollars lost, being a small business I was late to notice due to managing multiple positions. However, its been 2 weeks and still no leads on how to rectify the situation. Ive had to stop using the system and use another POS so business can continue. However, the absence of this money has been strenuous on my business, with not an answer in site. My reps were [SENSITIVE CONTENT] both have ignored my calls and emails or mailing back to say I cannot help with this problem. Such a disappointment, much different from our initial conversation.

Pros

The upgrade in the equipment seemed fair .

Cons

No ability to create invoice
no accompanying app for off site management, or no site back up
unable to control print settings

Response from TouchBistro

Hi Antionette, Thank you for your review and I apologize for the experience that you've outlined here. At this time I can see that your outstanding issues have been resolved and I have passed your sentiments to our support management team. If you have any remaining concerns don't hesitate to email me directly at [email protected]

Replied 1/10/2021
Jennifer
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 31/3/2017

Touch Bistro: Great for the Independent Business

I've been using Touch Bistro since 2013 and it has only got better over the years.
They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features!
Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running.

Pros

price, ease of use and support system in place

Cons

lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower

Wasiim
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
1

3
Reviewed on 28/11/2021

Don't use them for online ordering

Everything was great until I signed up for online ordering

Pros

Love the charts and it's easy to use. Keeps track of your numbers well.

Cons

Online ordering system sucks. They do not protect against charge backs

Response from TouchBistro

Hey Wasiim, thank you for leaving us a review. I'm glad to hear that TouchBistro has helped you to track your numbers! I'm sorry to see that our Online Ordering system hasn't lived up to your expectations but would like to escalate this to our customer care management team. Please send me an email to [email protected] with the name your account is under so we can look into things further. Thanks! - Carly

Replied 10/12/2021
Ben
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/8/2017

My productivity & efficiency have increased in immeasurable amounts due to TB

Saved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que.

Pros

It's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit.

Cons

Monthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi

Response from TouchBistro

Hi Ben,

Awesome to hear that our system has helped improve your productivity & efficiency!

Our mantra is Restaurant Success.

The fact that we've been able to help you with those aspects of your business means we're doing something right.

Thanks again!
Mell

Replied 31/8/2017
Melanie
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 13/3/2018

Touch Bistro is very user friendly and easy to program.

Ease of use. Valuable synthesis of information from sales and labor hours.

Pros

Ease of use (changing menu items, viewing labor hours, etc is very easily done).
It's easy for employees to use the basic functions of this program.

Cons

It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.

Jeff
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2017

Touch Bistro is great to use.

Pros

We really like the use of this software of being able to use it at the table. Items can be sent to get made with out even leaving the table. Very easy to program new items, etc. Very easy to use.

Cons

My biggest issue is the reporting offsite. We log in with the computer at another location, and we don't get to see the same reports. It would be nice if the Date range for the reporting would work for any day or any length of time. Not just weekly for Drill down report.

Response from TouchBistro

Hey, Jeff!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are liking the table side functionality. I bet your customers love the table side experience too!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Replied 8/12/2017
365 reviews