User Reviews Overview
About TouchBistro
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform,...
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- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
TouchBistro POS Review
When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.
Pros
The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.
Cons
Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Needs to come down in price
Okay
Pros
User friendly, great tech support, does a lot.
Cons
Need training to buyers, better then they give. There’s video you can watch, but hands on learning is much better. You have to pay for each service, other POS’s the services come with it. Expert to have more then 1 bill….
Response from TouchBistro
Hi Tammy, thank you for your review. We appreciate you taking the time to provide feedback and have shared your message with our Senior Support team. - ST at TouchBistro
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
A Big Steaming Pile o'POS!!
Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!!
The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.
Pros
I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality.
Cons
The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing.
It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything.
Alternatives Considered
Toast POSReasons for Choosing TouchBistro
Because the Sapphire system was not very user friendly and had limitations that we were constantly trying to work around. It looks like an old dos program from 1999, for the most part.Reasons for Switching to TouchBistro
They start up cost was supposed to be much cheaper.Top TouchBistro Alternatives
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent POS system
Touch bistro has been a vital part of my business. It was easy to set up my menu and any modifiers, which is important for not missing things on an order. Getting daily, monthly or even yearly reports is very easy. The software is easy to use, so you don’t have to be tech savvy to understand how to use it. When you link your payment terminal with the system it is only a push of a button and the customer can use the terminal. There is no change of discrepancy between the register and terminal. Overall it is a great system and I have had no issues with it in the almost 3 years I have been using it!
Pros
I love that it is so easy to navigate through my menu. Payment options are made simple and easy for the employees and customers. You don’t need to be tech savvy to understand how the program works so it’s great for all age employees.
Cons
Sometimes it takes a while to reach support
Response from TouchBistro
April, it's been a pleasure working with your business for the past 3 years! Thank you for sharing. -Carly
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
The Best POS system
TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business.
Pros
The ease of switching over from our old system to the TB system
Cons
Nothing . Everything works exactly they way we wanted .
Response from TouchBistro
Hey Brian, thank you for leaving us a review! We appreciate the kind words!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Reporting functionality and Chase-based V400m credit card processing are atrocious
I would never recommend this POS to anyone. Support is minimal at best. The customer service representatives try to be helpful with the insurmountable issues we have had, but they need to consult with their "payments team" or "hardware team", both whom are unavailable on Friday evenings through Sunday. On the three busiest days restaurants are open. The functionality and support we were promised do not exist, and as mentioned in the "cons" section, we were fed a whole bunch of misinformation and unfulfilled promises.If you do find this system somehow alluring, do not, under any circumstances use WePay with Chase. It's 3rd party nightmare credit card processing. You cannot refund exact amounts from in-house, even when it is a TouchBistro error due to the POS and V400m allowing for a bill to be paid in full twice after an error code has been issued, but no credit card authorization is noted on the POS. The customer service reps are directed to have you do anything but make their payments team do their job.Is there a better POS out there? I would hope so. I would rather use my RMS from 1998 or Aloha from 2011 than this.
Pros
The functionality of the POS with our iPad minis for order taking is great, and saves our staff time that was traditionally reserved for having to go directly to a work station.
Cons
Reporting is horrific. Daily reports do not provide all information needed (comps, promos, takeout vs. dine in totals,etc.) and also does not subtract cash payouts from total cash on report. When creating EOM reports, we have to look at 5-7 separate reports to get all the data needed.Labor reports do not consolidate tip reporting with labor, nor does it populate total earned for each employee with different job types/rates of pay. I had to create my own spreadsheet so our accountant can actually navigate our payroll.When trying to drill down numbers for a certain menu item and create an Excel report, it will not let you isolate. Onboarding is horrendous. The training materials provided are cursory at best, and support is minimal. We had to figure out how to use the system through trial and error, and I had to write a user's manual for our staff myself. What was promised as functionality/support by the sales team turned out to be patently false.Since the second to last TouchBistro software update, we have had a total breakdown on payment processing with our iPad Minis and V400m. I have called to work this out I think 6 times now? It is still an issue and no one has any answers. The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of other issues. Nightmare is putting it gently. All systems are updated and WiFi connectivity is perfect. DO NOT USE WE PAY OR CHASE AT ANY COST!There's so much more that is awful.
Reasons for Choosing TouchBistro
Our Aloha system was no longer supported.Switched From
Aloha CloudReasons for Switching to TouchBistro
Oh, you know, the song and dance. Which turned out to be Cats or Xandau the films instead of Singin' in the Rain or Cabaret.Response from TouchBistro
Hi Carlene, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality and to assist with the issues you've been experiencing with your payment devices. Please reach out at [email protected] with your account name!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Would Recommend
This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.
Pros
SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy
Cons
In person set up would have been alot easier but that's the only con I can think of
Response from TouchBistro
Hi Becky, thank you for the review! We're happy to hear you're enjoying the reporting function.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Touch maybe the wrong term in the name
Not great. We are considering changing.
Pros
Touchbistro is capable for sure as it has all the features, but is a bit awkward to use. We have to integrate several apps to get what we need and of course each one cost more money.
Cons
Support is not great. There are way way too many touches involved in a purchase or we have it set up all wrong! We suggested that to support, but no action. The different menu pages, items, etc are not intuitively set up. It honestly does not make sense in so many ways.
Response from TouchBistro
Hi John, thank you for you review. We appreciate you taking the time to provide this feedback as we value your opinion. We have reached out to our team to contact you to work through some of the issues you are experiencing. Thank you! - ST at TouchBistro
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
TouchBistro POS
Pros
The most impactful feature is the ability to use an IPAD to service guest at their tables. TouchBistro is easy to use with the ability to send orders to our Kitchen staff eliminating paper orders.
Cons
There are no Cons using TouchBistro, integrated easily with our business processes.
Response from TouchBistro
Hi David, we really appreciate you taking the time to leave a review and provide your thoughts. We are happy to hear you're loving our easy-to-use system. - ST at TouchBistro
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Review
Pros
online access from remote allows me to stay on top of my business when not in town
Cons
there are some reporting details I would like to see more details on
Response from TouchBistro
Hi Christopher, thank you for taking the time to share your thoughts. We have shared your sentiment with our team! - ST
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Total disappointment
Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare.
First, the sales person sold us equipment that "we didn't need" as per the install guy. Over $300 in equipment still in their box... the initial onboarding guy said we didn't need that for the size of the venue. Second, the second iPad does not connect to the touch bistro network. Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to work with other providers for much longer. After lots of time and paperwork ended up switching to Chase for TouchBistro and guess what? the integration doesn't work. We have had to switch to the stand along mode to be able to take payment from our customers. We have spent hours and hours on the phone with customer service and no one seems to be able to figure it out. Yesterday I was on the phone again for over 2 hours, first with one guy who tried everything he could and finally said he had to transfer me to a senior department because he didn't know what else to do. After having to explain everything again to the "senior" agent, then she tries to follow all the same steps that I had just gone through with the previous guy and still couldn't figure it out. After basically turning everything off and back on 10 times, it worked once so I ended the call!!! Then today, we get to work and guess what? It doesn't work again. I wasted over 2 hours of my day for nothing!!!
Pros
The idea behind it it's great, if it were to actually work as it should.
Cons
Our team is hating that we changed the POS because this one is so slow and gives them connectivity issues daily. We were sold a product that does not actually operates as they tell you it would.
- You can not restrict servers from opening someone else's table unless you assigned sections. Seriously?
- You can not use the main iPad to try to input a reservation because the second iPad won't work unless the main iPad is on the TouchBistro app? lol are you serious?
- The integration of TouchBistro POS with TouchBistro reservations system that I was told was gonna make everything so smooth is a complete joke. As I said, you can not try to take a reso or waitlist with the main iPad. You basically need an iPad that's gonna sit there and look pretty but not be used for anything beside clocking in/out, otherwise it will compromise the entire operation.
- The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and the rest of the time gives an "error connection". It's a brilliant idea, if it were to actually function.
Response from TouchBistro
Hi there, we are sorry for the issues you faced. I see you're already in contact with our CARE team but let us know if there's anything more we can do to help please call us at 1-888-342-0131
Thank you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Flaws and bugs in system
Not good!
Pros
The first year went well! I actually liked it.
Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support.
Cons
Many issues.
Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days.
Would not recomend.
Response from TouchBistro
Hi Thomas, thank you for your review! I have passed this on to our support management team. We are aware our Support wait times have recently been longer than normal, and adding headcount to the Support team is our top priority. Please continue to reach out to Support when needed either via phone or live chat for the fastest response and if the queue wait time is too long our callback functionality is available as well!
Thanks,
Carly at TouchBistro
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Do not even consider if you have more than one location.
This has been the single most frustrating, stressful and painful process in 40 years in the restaurant business. Customer support is absolutely terrible after you pay them. I have 300 emails with them about issues, and just today the same problem occurred today. More bugs than a picnic on a trashpile.
Pros
The system seems like it should be great. The loyalty options seem great. They problem is they lie about features and the onboarding support is basically zero. To quote the onboarding rep, "As soon as you process your first transaction, my job is done". It doesn't matter that over 80% of the features aren't working and we don't have any online menu working, once one transaction is processed, you are on your own.
Cons
At this point, I have personally spent over 200 hours of my time to get this system running and I have 50% of the system running at one store and 25% at another. The system has zero support for multi-units and everything has to be repeated numerous times to make any changes. For example, for two stores, every change has to be done 4 times: 1 for instore, 1 for online and then the exact same changes again for any other location, every with the exact same menu. This is a terrible system for multi-units.
Response from TouchBistro
Hi Robert, we are very sorry to hear about your experience with our onboarding support. We can understand how this would be very frustrating for you and your business. Please send us an email to success@touchbistro with your full name, contact information and venue name for us to look into this further as we would like the opportunity make this right! Thank you - ST at TouchBistro
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Stay away
I was promised a lot that the system can not deliver. I wanted to see live sales remotly, can not be done. It would be an easy setup, been noting but. The only thing I can say as a positive thing is that support answer very quickly but most of the time they can not help since its a issue with a third party.
Pros
I can use a manager card (qr code) instead of a manager code to override manager funcions. You can choose what credit card merchant you want to use.
Cons
You can do very little from home. You will get glued to the restaurant. It only has one "admin" code so two people can not work on programming, setting up or doing anything at the same time. You can in a very limited way change menu items online. Any payroll issues, major menu changes, adding staff etc, you have to be in the restaurant, on the Ipad, on the same wifi as the "brain". Forget owning more than one restaurant or go on vacation, nothing can be done remotely. Even the reports is bad and you have to be at the restaurant to pull anything. I easy spent 20 hour online, on the phone just to set up such a basic thing as gift cards and that's an additional cost. I can still to to this day not log in to my merchant account to match deposits with my account. Nothing is user-friendly so to try to train any staff that is not a computer engineer is impossible, so again, you have to drive to the store any hours of the day to solve an issue.
Response from TouchBistro
Hi Greger, we appreciate your feedback and want to take this time to apologize for the issues you've been experiencing. We can understand that these issues would be very frustrating as a restaurant owner. We have shared your sentiment with our senior support team and a member will be reaching out. Thank you - ST at TouchBistro
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Unimpressed 8 year customer
After the devastating problem 2 years ago, I have hated TB ever since. Not to mention it has consistently gotten slower and slower. I just had to upgrade my wifi router for the 3rd time in 8 years (upgraded today in fact), going from Apple Airport, to Amplify, and now Cisco; we'll see if things are better now.
Pros
Ease of use with menu items, modifiers, etc
Cons
When an update about 2 years ago made every IPAD in the building unusable, and there was no way to undo the update. Made my restaurant not have a POS for 4 days while i waited to find 8 new IPADS, a new Mac Mini, and 8 new IPAD stands. There were emails sent about the update but they went into the clutter/junk folders\...WHERE WAS THE PHONE CALL??????????????????????????????????????????????? ANd then the sad "here is 3 months of free touchbistro". This cost us thousands of dollars in new equipment, lost sales/transaction, and man hours. It also meant that for 4 days every employee had their worst days ever in the building, hand writing orders, hand delivering order to the kitchen, hand writing CC orders, tax, reciepts, etc (many payments didn't end up going through either)
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
TouchBistro for Bar Industry
Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a day for a few weeks to make it worth it. Also, I have enjoyed simple things like the images I can add to each menu item. It seems silly but in the bar industry we know there are hundreds of tequilas, so when I have a new bartender and a customer orders Don Julio 1942-when my bartender goes to the menu, they can see exactly what the bottle looks like and know what to look for!
Pros
I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it! I also think their customer service is great! We have a direct email contact and Monday through Friday you can logon to their website and chat with an associate.
Cons
I am used to a lot of other POS systems so this just took getting used to. I definitely referenced their "How to step by step" references for a few items. I had to figure out some work arounds in order to account for all inventory. For example, in past systems I've used, if I rang up a shot of Jim Beam bourbon, there was a modifier button for 'Double Shot' and it would automatically deduct $2.00 off the second shot and account for the inventory. In TouchBistro my option was a discount code with a custom modifier that I type in, but it wouldn't account for the inventory, so I had to add a separate menu for 'Double Shots' which wasn't the worst thing but again, a lot of time.
Response from TouchBistro
Hi Jill, thank you so much for your feedback! We put a lot of work into our inventory solution so it's wonderful to hear it's brought value to your business. I will be passing your feedback on to our product team as we are always looking to improve.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
TouchBistro: Easy to use, fantastic customer service
TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch! Quick to respond to any issues and receptive to implementing suggested features. While there are a few major needs for improvement on reporting, I feel like TouchBistro has grown with our business as we have had the opportunity to customize it to our needs with the TouchBistro support team.
Pros
One of the only restaurant POS systems that has a search function for servers. 5 stars for the ability to hold credit card information for tabs. Backend menu and employee management is the simplest I have ever used. Very user friendly and intuitive. New features and products are being rolled out often and TouchBistro was very supportive of their restaurant partners through Covid.
Cons
Creating and managing the floor plan is incredibly difficult and could be improved. Reporting and analytics are somewhat lacking and something I would like to see improved to be more in-depth and easier to access more information.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Easy to use, intuitive with excellent stats and dashboard.
After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.
Pros
Dashboard and cloud reporting. ease of use.
Cons
Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Refuses to Refund
I wouldn't recommend this group, since their overall customer service has been nothing short of the worst I've seen in the industry. I've worked with Square, Toast and this group.
Pros
We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.
Cons
We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)
Response from TouchBistro
Hey Jessie, I apologize for the issues you've been facing with us and I do want to escalate this to our Customer CARE management team to look into your billing. Please send me an email to [email protected] with the name your account is under so we can investigate.
Thank you!
- Carly at TouchBistro
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Almost the best system I could ask for....
1000% faster then old method
Pros
Ease of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier
Cons
Some function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab"
Response from TouchBistro
Hey, Richard!
Thanks so much for your review. Very happy to hear you're finding TouchBistro to be near perfect (there's always room for improvement, though, right?)
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Industry Standart for Restaurants and Cafes
If you are running a restaurant, you need rock solid working system especially in rush hours. It is touchbistro.
Pros
It is super easy to fill your menu in and start using. There is high possibility your crew is familiar with it and if anything goes wrong just call the support and they gonna help you.
Cons
Some features needs extra clicks and attention, like updating menu, photos and prices etc. it is not a daily task, but would be nice to make edits on better ui.
Response from TouchBistro
Thank you for the review, Ekin!
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Support Line a complete JOKE
If you're looking to onboard, they will make you feel valuable. After that - forget about any level decent of customer service.
Pros
Simple interface.
Price Point of monthly subscription.
Cons
Once you buy in, you are VERY low priority for them. it takes weeks to hear back by email and hours to connect on the support line. This is all before even attempting to trouble shoot your issues.
Dev Team launches updates that arnt tested and working thoroughly. Wish i chose a different system off the bat.
Response from TouchBistro
Hi Hayley, thank you for taking the time to leave us a review. I apologize for the issues you've been facing. I had passed your review on to our support management team who has confirmed that they were able to speak with you last week to resolve your issues. If you need any further technical support please feel free to reach out to our team at 888-342-0131. For any account related questions, our CARE team is always happy to help! Just email [email protected].
- Carly at TouchBistro
- Used Daily for 1+ year
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Review Source
Easy to use, best POS I've ever used. The support is amazing. Although you rarely need it.
Pros
When I started my business, the company that ran the POS system I inherited gave me trouble 24 hours before I opened. In stepped TouchBistro. They went above and beyond to have me up and running in time for my opening. I have never seen support they offered from another company. Their customer service was second to none.
On top of that, the system is so easy to use. I set up my menu from scratch, in a rush, the night before opening. Training staff on it is a breeze as well.
Cons
There isn't much to complain about. It would be nice to be able to adjust the menu remotely but they're constantly upgrading the features available via cloud, so I'm sure that's on the horizon as well.
Response from TouchBistro
Hi Dave,
Thank you for the super awesome review!
I'm going to forward it to our install and training team.
They work so hard and definitely will appreciate the love.
Thanks again!
Mell
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
So user friendly
I’ve already recommended it to others to use.
Pros
It’s so easy to use. And the supper team is constantly ready to help. We use it for our restaurant and coulld imagine it without it.
Cons
There are sometimes too many features when all you need is the basics, all of the options can be overwhelming.
Response from TouchBistro
Hi Jennifer,
Thanks so much for taking the time to share your positive experience with TouchBistro. We are glad to hear that you find it easy to use, and that our support team is always available to assist you with any questions you may have.
We’d be happy to continue to support you in the best way possible, and part of that is helping you use your POS to be best of it’s ability so that it is easier to understand, so please let us know which options we can help you learn more about!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
non-existant customer service
They don't answer their phone, they don't call you back, they don't do anything after they sell you the product
Pros
It's easy to use. That's it. it is intuitive enough to use which lulls you into a false sense of security at first because as with any product you are bound to run into problems and then who do you call? No one! You would think the people who sold you the product would be happy to stand by their product and help you out. Negative they don't do diddly.
Cons
They don't answer the phone. You will note that I titled this review non- existent customer service because they simply do not answer the phone, call you back... NOTHING. The few phone calls they have returned they tend to call at noon, as in lunch time. lunch time would be a good time for them to take lunch not to contact a restaurant.