User Reviews Overview
About The Mortgage Office
The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processing, document storage, workflow automation and reporting functionalities within a suite. The product is...
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- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Complete & Powerful Software Program with add on Modules giving you options to expand your...
Pros
The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters & Reports program is well designed and extremely east to use.
Cons
I have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs.

- Industry: Banking
- Used Daily for 1+ year
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Review Source
Huge help for me to streamline my business
Pros
The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!
Cons
Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Owned for over three years. Very complex, Updates routinely have major bugs. Understaffed...
We service a private loan portfolio and prepare 1098 forms for borrowers. This has worked well in the past, but current bugs are causing concern that the 1098 forms will need to be double checked during the very busy month of January.
Pros
The concept and theoretical flexibility of the software is really cool. The reports are generally well formatted. Borrower communication options are varied and allow easy email, but the calculations need to be correct.
Cons
Very complex, takes months to learn to use. Easily allows problem entries. Support is pleasant, but lacks everyday use knowledge. 4 to 6 steps required for tasks like simply advancing interest on a construction loan. Tracking of % complete and % disbursed on construction takes longer in The Mortgage Office than in a simple Excel spreadsheet. Over the last year the whiz bang modules that they are adding look great, but as updates occur with the main, modules of servicing, the lack of testing is clear as each update precipitates major bugs which cost my staff scores of hours. Customer service is helpless as they are not prepped for the updates and typically don't have the operating expertise to comprehend the full scope of the problem. , but they are nice people. Support calls are seldom answered within an hour. Typically it's about a 24 hour turnaround, with a call to us (Mountain Time) just about the time my staff is walking out the door.
Top The Mortgage Office Alternatives

- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The Mortgage Office is very capable software.
Pros
I most value The Mortgage Office's versatility and capabilities. I service many thousands of loans very easily from the software.
Cons
I would say the most troublesome area of this software is related to certain custom reports, you must be familiar with SQL or Crystal Reports to accomplish certain things.
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Jean Taylor review
Very happy with The Mortgage Office and the support team are awesome!
Pros
Very user friendly and very easy to navigate.
Cons
Being able to email the statements to the clients.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Professional software
We need an all in 1 servicing software for 10,000 unique accounts, this software can help automate and streamline the servicing process.
Pros
This software has all the functionality you will need.
Cons
We have a complex migration from various old systems to TMO, it is a process to get the data converted.

- Used Daily for 6-12 months
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Review Source
Let's keep things simple: TMO is the best, period.
Pros
The TMO team has a comprehensive understanding of our business, the expertise and extensive knowledge of real estate investments, and the mortgage industry which is highly necessary in this industry. What makes this company to be the best its their people. They are the greatest asset of this firm. They are a team of professionals who work hard, strive for professional growth and find innovative solutions for their customers.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Amazing Loan Servicing Software
We serviced our entire loan portfolio with TMO for the past 3 years and have the best things to say about the user experience. Our borrowers love the reports we provide for them.
Pros
The Mortgage Office is easy to use. The training provided by the company was top notch and support is easy and quick. It helps us service our loans and stay on top of important deadlines.
Cons
It can feel daunting at first to learn the new processes.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Amazing product
Pros
This product is easy to use, and has an amazing support staff behind the product who will help every step of the way.
Cons
I cannot think of anything that I do not like.

- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Very detailed software, plenty of add on features as your company grows.
Better loan tracking, up to date web publishing for our clients. Notifications for direct deposit transfers, amortization and history reports with ease.
Pros
The ease of use, the software can be used for big and small companies and is not limited to a specific type of loan service. Fast response to questions and patient tech service help.
Cons
Limitations to tasks on one account at a time. If you are working on an account and need to stop and address another account you must exit your current project to start the new task and then reopen to go back. This is a double edged sword though, if you did not close out the current task to open a new one there is a greater chance of mistakes.
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Multiuse, Multilevel Software
The Mortgage Office is such a great software backed by a great experienced team. The software is innovative and always makes your process easier and quicker. This also happens with the team behind the scenes. When any issues arise, the support team is on top of it. As our company grows, so do our software needs and this is a cause for continuous training. [SENSITIVE CONTENT] and her crew are amazing! The in person training is totally worth the trip! You are able to customize the training to really dive deep into the topics that interest your company. Ramiro has all the tips and tricks to save time and being able to pick his brain about TMO is a real treat! The hospitality here is unmatched !
Pros
This software allows you to customize to fit your own needs. It is capable of tackling complex setups with the different tools available. Very user friendly. Where we would spend hours in just creating and sending letters and notices, the mortgage office fast tracks this and many other tasks by using its custom letters capability. Time saver!
Cons
At this time, Lucro is fully satisfied with this software
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great Loan origination for small private money lender
Wouldn’t be such a long-time customer if we weren’t so happy with the overall product features, benefits and support.
Pros
After nearly 18 years as a user on dedicated local server, we made the switch to the cloud-based AWS version and couldn’t be happier. Timing was excellent as the pandemic followed soon after installation.
A key benefit is this platforms now works on most all systems, including iOS. That’s great news for small operators like myself.
Cons
We struggled initially with a few features but utilized the vendor’s excellent tech support to resolve.
Maintenance support is pricey but is top of the line.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The software is so stable, I never experience downtime.
I've been using The Mortgage Office for 5 years. My monthly invoicing process went from being a 2-day challenge to a 2-hour piece of cake. My support needs are rare, but I still run into an occasional problem because I have entered something wrong and can't find it myself. Invariably the support staff is readily available, responsive, competent, and dedicated to getting me back on track. Plus the software is so stable, I never experience downtime. Just a great product.
Pros
Reliability. I trust TMO to keep accurate, consistent records
Cons
The first month billing can't be longer than 30 days. We usually do not invoice our borrower until the end of the first full month following closing, so there is often a 32-60 day gap. If we don't send out an invoice at the end of the month in which the loan closes, the borrower's billing statement reports them as late.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
You Won't Regret Getting This Software
I have been using the software for 4 months now and at this time, I'm fully operational and I can call myself an "advanced" user. My success of using this software is due largely to [SENSITIVE CONTENT]. These two technical support staff have been so patient with me and had supported me throughout the bad times when I mess up things in the software or ask stupid questions. They made me a better user of the software so that I can get the most out of all the features.
Pros
Software is easy to use and technical support is second to none. Fast technical support response and each support staff is patient and understanding. I love the follow up after the support team assisted me with a problem to ensure that I'm operating smoothly and that my problem was solved. This is one software where I can customize my own documents with my own customize fields which make this work for me. Love the statement generation feature. I also love the fact that my other colleagues can view loan details without having me generating or summarizing the loan details for them. The many features offered by the software save me time and allow me to spend the time on other matters.
Cons
I have nothing bad to say about this software.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Should've bought it years earlier!
I've used different loan servicing products over the years, and The Mortgage Office is hands down light years ahead of other systems I would know because I purchased and used 3 other products! Each one I bought was mainly based on cost (they were cheaper). I really wish I had bought The Mortgage Office the first time around. It's very easy to use, the tech people are fantastic, and it's a robust system that has bulletproof calculations and does everything a private lender could ever dream of. Whether running statements or filtering loans by type, everything is just a click or two away. I am very happy with this software great product, great company, great time in place. I highly recommend it for anyone servicing loans it's a great value.
Pros
It's a powerful product that I love using every day. Very, very happy.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
We love TMO, we use it all day, every day
Ability to service more loans, this program helps track everything we do as a team, lates, payments, interest rate changes, multiple lenders, multiple vendors, fractionalized notes, credti reporting, IRS reporting, online access for borrowers and lenders, and on and on and on.
Pros
This program makes servicing thousands of loans possible. So many reports available to our lenders and borrowers. It tracks everything and allows us to report to credit. We love it and so do our clients and customers.
Cons
It's expensive, initial costs and monthly fees but it does so much of what we need. The only feature I have trouble with is the customized reports.
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Review Source
Quality Product, Excellent Customer Service, Would Recommend to Others
(Note: Capterra only allows a maximum of 2,500 characters for a review. Thus below is only the bullet points. For full details, I have uploaded the full review to the public folder on my Dropbox at: https://dl.dropboxusercontent.com/u/26145970/TMO%20Review.pdf)
Summary:
Very good product, I would recommend to anyone looking for a simple to use client/server loan servicing solution.
Modules Purchased:
* Loan Servicing
* ACH Express
Users: 10
Architecture: Local Client/Server using JetEngine on MS Access
Pros:
* Rich Functionality - a lot of functionality, probably more than you will need
* Customizable Interface - main search grid can be customized by user
* Quick Search - you can lookup an account by almost anything in the account record
* Document Generation - easily publish statements, coupons, payoff, ets.
* Audit Trail - logs important events and changes in an Event Journal
* Categories - quick way to add custom fields by which to filter and sort your accounts
* Open Architecture - database tables are exposed allowing you to create customer reports
* Exporting - can easily access documents and results into Excel, Adobe, or RTF formats
* Custom Letters - quickly send customers a custom letter
* Customer Support - excellent customer service
Cons:
* "Old World" Interface - old client/server style interface
* "As Of" Reporting - you need to run reports on the day you want them (i.e. on month-end)
* Historical Editing - no simple way to edit your loan history without reversing transactions
* Licensing Structure - geared more toward mass employee servicing departments
* Online Self-Service - none really to speak of
* Manual Payments - payments need to be applied manually for charges and fees
* Categories - many fields of information are only exposed if you use categories, which requires you to double enter the information
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Essential to our business!
Our company has been in business for over 50 years. We've been using ABS software products as they update for 40 years! We depend on their updates, their techs, their training of staff and their customer service ever day. We view The Mortgage Office as a partner in our continued growth and success.
Pros
We rely uppdates, training and the loan service programs
Cons
The updates require a good deal of downtime.
- Used Daily for 6-12 months
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Review Source
It's the flagship software in our industry and I can say it definitely makes us more money
Pros
It makes our company money in a few ways: 1) ACH payments to investors and accompanying notification by email. Every week when we send out interest payments, investors reply and offer to send us more capital. 2) Timely borrower payments. The paper and email payment coupons plus being able to pay by check or ACH ends up collecting a higher percentage of payments than we would get prior to using TMO. 3) Reporting. We're able to keep a close eye on our portfolio which is very useful for managing defaults but it also allows us to keep good client data in front of our sales people that they turn into more loans.
Cons
A web-based system would be much more convenient as remote access is tricky. We would also add a couple users if the cost were a bit lower.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
TMO for the Construction Pros
As our company has continued to grow and The Mortgage Office has been right beside us. They continue to update features and offer a suite of modules to service our loans better.
Pros
The Mortgage Office provided us the ability to service our construction loans with increased efficiency and borrower transparency.
Cons
There are efficiency hurdles with tracking tax and insurnace escrow lines and paying them within the system.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Loan Servicing
Pros
TMO is very convenient in all the available tools to contact, track, store, and paper trail necessary documentation and pertinent correspondence with individual clients to easily keep our staff abreast of vital information needed to effectively service loans.
Cons
Learning all the tips and tricks to most efficiently utilize the software for our business needs.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Big Fan
very good experience
Pros
It's easy to use, helps me create a positive impression with borrowers and makes running my business easy.
Cons
Id love a plugin that helped more with escrow management, calendering and managing tax and ins payments. I use TLO and it is not available. Id also like to transfer my several loan files to the online system, but my setup makes this impractical.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Likes and Dislikes
Pros
We like the ability to house all of our loans into one system and keep track of all the necessary information.
Cons
We would like to be able to batch uploaded documents under the attachment section of each loan, rather than having to individually add them. Our files house upwards of 50+ documents and it is extremely time consuming and tedious to have to individually upload them.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The Mortgage Office
The Mortgage Office is a great program.
Pros
I use the software to complete my work. I can now send reports, notices, interest bills, and payoff statements through the system. It is easy to use and easy to learn. It can be confusing and difficult at first then it gets easier the longer you use it.
Cons
We don't get the notices when there is a update.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
When you tried all the rest and are ready for the BEST !
It has allowed me to continue servicing loans in house properly.
Pros
Easy to configure, easy to use, does everything that a lender servicing loans could ask for and has so many different capabilities allowing you to buy only what you need for your business.
Nothing negative to say, it's the best servicing software I have purchased and I have bought 3 before this purchase.