--- description: Review of First Due Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: First Due | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [EMS Software](/directory/4308/ems/software) > [First Due](/software/357561/first-due) # First Due Canonical: https://www.softwareadvice.ie/software/357561/first-due Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/357561/first-due?page=2) > First Due is a complete solution to streamline your Fire \& EMS agency's workflow. First Due suite unifies all your agency's critical functions, including NFIRS, ePCR, Fire Prevention, Pre-Incident Planning, Scheduling \& Personnel Management, Assets \& Inventory Management, Training, Community Engagement, Mobile Response, and more - all within a single application. We believe that data-driven and responder-focused solutions are the future of Fire \& EMS operations, which is why our suite performs independently as best-of-breed applications and together as the last piece of software your agency will need to buy. You'll save time and money eliminating the need to manage multiple platforms and struggle with manual data entry. First Due is available anywhere on any device, providing your team with the flexibility they need to stay productive, whether at the station, responding to incidents, or engaging with the community you serve. This means you can spend less time worrying about logistics and more time focusing on the things that matter most - protecting your community and saving lives. At First Due, we understand the unique challenges that Fire \& EMS agencies face, which is why we're committed to providing a suite of software solutions that are tailored to your needs. Contact us today to learn more about how our solutions can help your agency work smarter, not harder. > > Verdict: Rated **4.6/5** by 58 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 58 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: First Due - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Attendance Management - Availability Indicator - Availability Management - Barcode Recognition - Billing & Invoicing - Communication Management - Compliance Management - Controlled Substance Tracking - Customisable Forms - Data Import/Export - Dispatch Monitoring - Document Management - Document Storage - EMS Service Roles Time Clock ## Integrations (1 total) - First Arriving Dashboards ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [EMS Software](https://www.softwareadvice.ie/directory/4308/ems/software) ## Related Categories - [EMS Software](https://www.softwareadvice.ie/directory/4308/ems/software) - [Fire Department Software](https://www.softwareadvice.ie/directory/3889/fire-department/software) ## Alternatives 1. [Code3 Strategist](https://www.softwareadvice.ie/software/256379/code3-firewatch) — 4.7/5 (6 reviews) 2. [eSchedule](https://www.softwareadvice.ie/software/171508/eschedule) — 4.8/5 (77 reviews) 3. [Aladtec](https://www.softwareadvice.ie/software/124729/aladtec) — 4.6/5 (17 reviews) 4. [AngelTrack](https://www.softwareadvice.ie/software/226558/angeltrack) — 4.5/5 (4 reviews) 5. [D4H](https://www.softwareadvice.ie/software/411756/d4h-technologies) — 5.0/5 (1 reviews) ## Reviews ### "Great Product, Great Price" — 5.0/5 > **Bob** | *9 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Quality and Pricing for small services specifically > > **Cons**: Learning to use workflows was very difficult, I still do not think I know fully the capabilities of the software to tweak it even more. We do have a call set up to help me understand the process better. > > From implementation a year ago to tweaking the products to fit our service has been very good. We are always finding ways of making it work better for an and the team at FirstDue has been very accommodating. ----- ### "Its been a great move fro our department" — 5.0/5 > **Lee** | *9 June 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level. > > **Cons**: I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely > > From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs. After implementation the follow up on everything has been great ----- ### "First Due is not the way to go" — 1.0/5 > **Corey** | *25 February 2025* | Public Safety | Recommendation rating: 0.0/10 > > **Pros**: It’s okay other then anything to do with scheduling > > **Cons**: Scheduled, the app, not user friendly. Overall very unhappy > > Unhappy with this system. My department switched to this system at the beginning of 2025 and it’s been nothing but problems. ----- ### "Great product. Constantly evolving." — 4.0/5 > **Benjamin** | *6 June 2025* | Public Safety | Recommendation rating: 8.0/10 > > **Pros**: First Due is great because of all of the different modules that we were able to combine to get rid off all the individual software that we were using. The mobile responder is fast and reliable. > > **Cons**: The asset module needs some customizable fields for truck information. When requesting trade time it does not notify the person that is being asked to trade with. ----- ### "Finally a true all in one solution." — 5.0/5 > **Dennis** | *23 April 2025* | Public Safety | Recommendation rating: 3.0/10 > > **Pros**: They are constantly updating their features and modules. With each version the system gets better. > > **Cons**: Some of the fields like contacts are not global within the modules and have to be entered in multiple locations. > > It's been pretty good. Everyone has been helpful and responsive. It's the first platform that I've found that is pretty good all around. Most software systems only do a couple modules well and are not as encompassing as First Due. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/357561/first-due?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/357561/first-due) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data