User Reviews Overview

About Arlo for Training Providers

Arlo is a cloud-based training and event management platform designed to help users promote, sell and deliver courses and events. Arlo helps users automate manual processes by providing scheduling, automatic communication, custom...

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Feature ratings

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.7

Browse Arlo for Training Providers Reviews

111 of 111 reviews
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Toni
  • Industry: Education Management
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/7/2018

A great tool to monitor events

This software helps us add and track events

Pros

Easy to use, when setting up events, we can add one event as a template and just change information for each following event

Cons

At the end of each event, you have to go in and add who attended, I'm not sure how this could be simplified though

Helen
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/6/2022

Arlo for Training Providers for a School-Based Community Education Enterprise

We have found Arlo relatively easy to implement and in the 11 years I have been using it, new features have been added to improve functionality. Also, we constantly find new ways of using existing features to support improved business operations. We find the Arlo Support Team fantastic to deal with.

Pros

Highly customisable and there is nearly always a workaround if functionality doesn't match our business needs. The development team is responsive and engage with users and administrators to assess future development direction. Their tools for capturing user feedback and rating the popularity of potential developments are excellent. Their help systems are comprehensive, current, and easy-to-use.

Cons

Our enterprise offers mostly multi-session courses (often with as many as 40 face-to-face classes for a single course). Students on these classes sometimes move between different courses during the term. We have not been able to capture these movements and changes in student status as accurately as we like within Arlo, so these scenarios are supported by a paper-based system.

Verified Reviewer
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2

2
Reviewed on 25/8/2022

worst decision I ever made

Technical implementation is handled from Australia/New Zealand, and they refuse to meet at a time convenient for US. Total waterfall implementation with many (missed) handoffs of info, and back-and-forth about fixing issues. Once implemented, we found it to be very clunky, rarely works, and doesn't integrated easily with other tools even through zapier. Total garbage. We are now 18 months in and will be switching away from this horrible decision as soon as possible.

Pros

I liked the promise of integration and ease of use... but it was a lie.

Cons

We paid nearly $10,000 and implementation took nearly 9 months! Once implemented, they hardcoded the text to be a font that didn't match our site, and refused to change it. Their caching mechanism failed to load the widget on our page upon 1st view (had to refresh or go the page again for it to display), so likely lost 10-20% of visitor confused by blank page content.

Top Arlo for Training Providers Alternatives

Fiona
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/7/2019

Seamless integration

Pros

Arlo is intuitive and user-friendly. I have no hesitation in recommending this product having spent almost two years enjoying this system. The support that Arlo provides is second to none.

Cons

I have no gripes, therefore unable to think of anything that I liked least about the software.

Response from Arlo

Thank you Fiona - We really appreciate the review and it's a pleasure having you onboard! Our team work hard to make Arlo as intuitive and user-friendly as possible. It, therefore, means a lot to hear our work makes a difference to you. Please reach out if there is anything else we can do.

Replied 29/8/2019
Bentley
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/9/2019

Arlo Event Management Software

Daily administration of our training sessions. We can add and remove instructors from sessions base on availability or "Best Suited" for a course. Transfer students from one class to another and be able to track such movement.

Pros

The ease with which all employees started to use the software with minimum distraction or inability to find features. I believe that from the time I started using this software, my productivity and daily time management of classes, students and my resources have significantly been improved.

I also like the features that are from time to time implemented, but you are always given the chance to review these changes before they are implemented.

Most important for me, the quick turn around from Customer Support Team in resolving any issues (very few) that pop up once in a while.

Cons

There are absolutely nothing I can put here to say I don't like.

Bridget
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 31/3/2017

Great Software for Short Course Provider

For the past five years, I have used Arlo to help me organize an Adult Community Education Programme which attracted 1100 enrolments and delivered around 110 courses each year. I found the Arlo software was brilliant it reduced administration time significantly. Features I especially liked were the facility for students to pay for courses by credit card and automated receipts, course directions and course reminders. I found it easy to insert text and photos onto my website which was fantastic. A very important plus was that the help desk responded quickly when I needed to ask a question. My business is closing now - this is the only reason I am ceasing to use Arlo. I highly recommend Arlo to other education providers.

Pros

It reduced my administration time significantly.

Cons

It would have been good if I could have inserted videos. I was on the "Basic" plan. Not sure if other plans have this functionality.

Alice
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/10/2017

My non-profit uses Arlo for event management for our camps and training events. It is great!

Pros

I really like the way they are always adding new features to the software. I love the integration with Xero and the simple processes for managing your events. As we do lots of different types of events, the flexibility to create your own fields & and reports is so helpful. The customer support is amazing, we have the email support package - which usually means someone from Asia emails you back a week later. No - at Arlo, New Zealand based staff answer the same day. They are really helpful with 'how to do this' queries - not just bug support.

Cons

The price - but I think that it does save on lots of admin time. It would be nice if it connected to Flo2Cash.

Richard
  • Industry: Environmental Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/9/2020

Arlo Event Management Software is Great!

The Arlo software is great but we have not integrated it with some of our other internal software used for accounting within the business. This means we have a bit more manual work to ensure the flexibility and changes of Arlo are feedback in to the systems. This process really shows up how the other software lags behind Arlo!

Pros

It is easy and straightforward to use and continues to evolve and develop more and more functionality! It does exactly what we want and we can change things in there easily to suit our needs.

Cons

It was not previously integrated with our website but we have since changed over to an Arlo website which has made this so much easier and the new website looks much better too!

Verified Reviewer
  • Industry: Education Management
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/7/2018

Easy, helpful, fast

Pros

Arlo is very easy to use and the team is always on hand to help should we have any questions or additional changes we would like to make to our personalised system.
Some team members have taken the time to come and give us presentations on how to get the best out of the system which was really helpful.
Arlo is a great way for us to upload and keep track of our events. The reporting section is especially helpful for running data analysis.
The database is extremely helpful for storing details about centres - the full details of the school will populate from just a centre number.
Overall, the system has been great and I would definitely recommend for anyone who is thinking of using it.

Cons

You cannot change the event code once the event has been approved - this means you have to cancel the event and create a new one if there are any changes.

Kylie
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/10/2017

Great product and fantastic for managing our first aid courses.

Booking all of our first aid courses etc, makes it super easy.

Pros

Ease of use, dashboard that shows everything at a glimpse, fast for booking first aid attendees, great for capturing details.

Cons

Online support isn't great probably because of terminology, but we do love the live support, always helpful and answer any questions we have.

Eve
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 28/9/2017

Easy to learn, fast help when needed & efficient for clients

I save a lot of time with this product, it looks professional for our clients and shows information and data clearly.

Pros

How easy it is to use as an administrator, if I have a more technologically challenged client it is easy to walk them through the process of booking, and if they do not want to it is super fast for me to book for them! I find the send payment link option really helpful and saves me admin time.

Cons

I wish there was more flexibility in the automated email system and being able to alter what goes to the client. Not so much the content of the email but the ability to automatically stop the email from sending once the client has taken the steps the email asks them to do.

Response from Arlo

It's fantastic to hear that Arlo is saving you so much time, that is what we are all about! More control and flexibility around the automated emails is something we have on our product road map. If you have any suggestions or questions regarding this, please reach out to our support team and they will be happy to help.

Replied 10/9/2019
Frank
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
4
Customer Support
N/A

4
Reviewed on 21/8/2019

Good with some room to grow

Pros

The ability to see every event coming up over the next year in a simple, searchable format makes planning ahead very easy. The online payment section makes enrolments relatively easy as well.

Cons

Cancelling or going back on things can be quite difficult. An administrator is required for relatively menial tasks that differ from everyday use of the software, and that can slow down my work.

Bentley
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/5/2017

Very user friendly. Easy to use tools. Constant upgrades to improve product Up-time, 100%

More time to spend on the real work of managing our training products, people and other resources.

Pros

Has reduced my time in scheduling and avoiding scheduling conflicts in resources (people, training rooms, etc.) I really like the import of Excel CSV to facilitate large group registrations and or multiple corporate registrations.

Karen
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 7/5/2017

The platform is very easy to use with great functionality. The support is exceptional too.

Pros

How flexible it can be to work for a number of different events and still be so bespoke. It also handles the payments and refunds seamlessly

Cons

It can be a bit restrictive in us being able to amend the skin on the events page and cost us money if we need to amend any part of this, which can be frustrating

Eloise
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 28/9/2017

Does everything we need!

An easier workflow.
Some features are not needed for our certain area so it can on occasion be over crowded. However these features are commonly used by other people.

Pros

I like how easy it is to use and all the features are well suited for our needs. It really helps when you can set up a course in 5 minutes, especially if you have 250 a year! It is also extremely easy to pull reports for finance and stats.

Amanda
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/8/2019

Don't waste another day without ARLO!

Pros

User-friendly, wonderful staff for support, Great software for our event management and it ended up being a mini CRM for our association. I can't say enough good things about how ARLO has changed my day to day tasks and made my job so much easier.

Cons

The time difference between countries, there is a bit of a lag when needing customer support but overall they are quick to get back with you. Instead of an immediate response, it takes a day.

Valerie
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 19/7/2018

I use Arlo mainly for checking events set up by colleagues, obtaining information from reports

Useful event management system

Pros

I find Arlo fairly straightforward and smooth to use and obtain information or add data to an event.

Cons

When searching for a series of events, once you click on one and leave, you are taken back to the menu page and have to start the search again, which can be frustrating.

SArah
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2017

Great support with real people. User friendly software.

Ease of use, no need to take manual bookings any longer.
Prompt support/customer service.

Pros

Intuitive to use.
Can replicate courses rather than starting from scratch with entering details

Cons

Search options are limited (eg no postcode search option available).
Users see how many spaces are still available in each course - which does not create a sense of urgency for them to book (eg it says '10 places remaining', rather than 'nearly full').

Nichole
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/6/2017

Really like ARLO!

Pros

The system is user friendly, and has been a great inclusion to our business. Our customers find it easy to use.

Cons

Would like additional features, but the software is changing often, and new enhancements are often available.

Vivienne
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/3/2017

AMAZING PLATFORM

Fantastic Platform to use. Great customer service, always responds very quickly and are helpful. Love using Arlo...Made my job easier!!

Pros

I like how easy it is to work with and how easy it is to do reports and registrations.

Elaine
  • Industry: Human Resources
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/3/2017

Absolutely brilliant

The Arlo team and package is one that you will not be disappointed in.
It is an exceptional TMS and we use it for our CRM as well.
Great reporting, very reliable, customer service and the team at Arlo are always looking forward. There are constant updates to improve an already amazing system. Thanks
Thanks Arlo.

Pros

Reliable, reporting, great customer service

Cons

I didn't invent it

Mark
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/3/2017

Arlo - Better Late than Never

We had been looking around for a new booking and CRM system for our IT training business for just on 3 years. We tried getting some `high-end' options customised but consultants just couldn't get it right, and they took too long to respond. And then along came Arlo! Had first contact with them one month, told them what we wanted, and the next month we were up and running. Plus, any little changes or customisations we wanted were done without any fuss. Thanks Arlo, you saved my bacon! And, they're nice, friendly people too!!

Pros

Does a lot of great things automatically to save time. Most of the info is all in one place.

Cons

Inability to attach manually sent and received Outlook emails to the contact record. However I hear they're working on it.

Fiona
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2017

Excellent

Pros

The software is easy to use. It was easily modified to suit our company's needs. It is very user-friendly.

Amy
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/5/2017

Easy to use, great functionality for a training organization.

Being able to complete tasks in a timely manner.

Pros

Excellent support, ease of use for account managers of a training organization.
Great functionality. Easy to navigate.

Cons

More breakdowns of reporting. IE; An account manager just wants one report regarding closed sales for a week.

Mireille
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/7/2018

great experience with ARLO. works for events and is a valuable resource to our business.

Pros

easy to use and effective communication tool to clients, that we can rely on. ARLO has saved our business.

Cons

need application functionality for events because we run events that have application forms and criteria to apply for.

111 reviews