User Reviews Overview

About Campaigner

Campaigner is a cloud-based email marketing solution that caters to small and midsize businesses across various industry verticals. Professionals can create automation workflows using a drag-and-drop interface and improve...

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Feature ratings

Value for Money
3.8
Features
3.7
Ease of Use
3.7
Customer Support
3.9

Browse Campaigner Reviews

426 of 426 reviews
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Kelly
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/5/2018

Campaigner is a big asset to what I do every day - try to get my business name out.

Getting my name out

Pros

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Cons

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Response from Ziff Davis

Hi Kelly!
Thank you so much for the glowing review! We are happy to hear that Campaigner is a big asset for you and your business.

If you have any suggestions or comments in the future please do not hesitate to contact us.

-The Campaigner Team

Replied 4/5/2018
Laura
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/9/2020

Love the Drag & Drop Editor!

Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.

Pros

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Cons

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.

Switched From

Demandforce

Reasons for Switching to Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Response from Ziff Davis

Hello Laura,

Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need.

We look forward to continuing to serve your email marketing needs for years to come.

All the best,

Carlos Petersen, Customer Marketing Manager

Replied 19/10/2020
Alex
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
2

2
Reviewed on 3/2/2020

Awful for designing emails

We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis.

The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors.

I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Pros

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs.

Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Cons

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with.

Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Response from Ziff Davis

Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps!

Replied 16/6/2020

Top Campaigner Alternatives

Samantha
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/1/2021

from Zyxel administer

The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

Pros

easy to use.
Cover most function that we need.
Drag and drop save a lot of time.

Cons

RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.

Alternatives Considered

HubSpot Marketing Hub and Mailchimp

Reasons for Switching to Campaigner

Mailchimp: Better UI. HubSpot: more function.

Response from Ziff Davis

Hello Samantha and thanks for your valuable feedback, this certainly does help us to hone in on future updates so that we can ensure you are having the best experience possible. ^CP

Replied 28/1/2021
Bruce
  • Industry: Staffing & Recruiting
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2021

Easy to learn and great customer service, when necessary

Excellent -- customer service reps are quickly available and have always been able to resolve the issue, which in all honesty could be because of my lack of advanced html coding knowledge.

FYI, I had been using a bulk-emailing PC software prior to Campaigner, but navigating how to overcomer spam filters became too complicated and was ultimately unsuccessful.

Pros

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Cons

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

Alternatives Considered

Constant Contact

Reasons for Switching to Campaigner

Don't really remember since I've been a user for many years. I recall 1) the pricing was more in line with my needs and 2) so many in my sector were using Constant Contact, I figure it best to blaze my own path -- didn't want to be a copycat .

Response from Ziff Davis

Hello Bruce,

Thanks for this excellent feedback! It's great to hear that we have been a great service for you regarding list management and analytics for your email campaigns and that our customer service team has been there for you.

We are looking forward to continuing to service your email marketing needs for years to come.

Take care,

Carlos P, Community Manager

Replied 19/11/2021
Holly
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 31/8/2020

Hotchkiss Brain Institute review

Overall, I like using Campaigner. I have become more proficient with the software. I am EXTREMELY thankful for the tech support. I always get the help I need and they are professional, quick, and reliable. If the tech support was not as great as it is, I would possibly seek out a different software, due to the spacing/formatting issues that seem to happen in each of my campaigns.

Pros

I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it.

Cons

I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix.

Alternatives Considered

Marketo Engage

Reasons for Choosing Campaigner

It was before my time, but I believe we had no option, we had to evolve to the new version.

Reasons for Switching to Campaigner

Marketo is used by many at our university. I understand it is very user unfriendly with many glitches and problems. We do not have a large support team at the university to help with Marketo, so I hope to keep using Campaigner.

Response from Ziff Davis

Hello Holly,

Thank you for your feedback, its great to hear that you are making good use of Campaigner and that our support staff has been there for you.

The other feedback that you have provided will be brought up with out product and development team.

Hope that you have a great day,

Carlos, Customer Marketing Manager

Replied 14/9/2020
David
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 6/10/2020

Campaigner fits the budget and does what's needed

Great product and a great price to allow me to easily provide email marketing to my list.

Pros

Low entry to get started, very easy to use.

Cons

It does everything I need, but I can see where it may not have ALL of the features of some of the more expensive products. But since I don't require them, I don't miss them, or the higher price tag.

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Switching to Campaigner

Better pricing for the feature set and number of list members.

Response from Ziff Davis

Hello David,

Thank you very much for your feedback, it is most definitely valued as it will help us to continue to ensure that we deliver the best support and product possible.

Wishing you well,

Carlos Petersen, Customer Marketing Manager

Replied 26/10/2020
Jhoana
  • Industry: Newspapers
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 17/9/2020

Easy to use but unreliable results

Pros

I like that was easy to use, in the sense that was intuitive. Setting emails and workflows was not difficult.

Cons

When getting results or reports the numbers were no reliable. I had the feeling that I couldn't trust the numbers. Also there were problems with email duplications that they couldn't solve.

Response from Ziff Davis

Hello Jhoana,

Thank you for your review as your feedback is important to us. I am going to ensure that your information regarding our reporting features is sent to our product/operations team.

Best regards,

Carlos, Customer Marketing Manager

Replied 25/9/2020
Katy
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
5

3
Reviewed on 26/11/2020

Not the easiest to use

Pros

Managing contacts and setting up subscription forms is fairly easy.

Cons

The design components of email marketing are difficult to use consistently. The emails display differently in desktop Outlook and web Outlook, and I presume other email programs. Random formatting issues such as extra bullets, strange font sizes, etc. show up in some emails but aren't visible in the program so there's no way to fix them.

Alternatives Considered

Mailchimp

Reasons for Switching to Campaigner

Concern over data being housed in U.S., price

Response from Ziff Davis

Hi Katy,

Thank you for taking the time to give us feedback. We will definitely look into the concerns you've raised.

All the best,

Allison, Content Marketing Manager

Replied 2/12/2020
Chitta Ranjan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 4/1/2019

Campaigner an Average Email Marketing Tool

Used campaigner for one of our e-commerce client, though initially it was good but finally moved to Listrak as it provides better support & features.

Pros

I have used campaigner earlier for Email Marketing campaigns. Though it’s easy to use and set up but limited features. Workflow to send automated emails is one of the best features in this tool. You can create segments easily to send more targeted emails.

Cons

Customer service is not that good, sometimes we also found issues during login. It also never worked well in all browsers. Price is also comparatively high If you compare other tools with similar features.

Response from Ziff Davis

Hello Chitta Ranjan, I just wanted to thank you for your valuable feedback. The information you have presented here enables us to craft a better SaaS for all of our customers, past, present and future. I am happy to report that much of the cons you have presented have long been addressed. Should you ever wish to use Campaigner again, we would be happy to have you back and show you everything new. Best regards.

Replied 7/7/2020
Álvaro
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/1/2021

Nice service, good features, but has some outdated interfaces

Pros

Is an easy to use product, with the basic features to run email campaigns and do A/B testing.
The media library works flawless and lets you organize your files with ease.
The email templates are good and can be edited very easily.
You have the option to upload your own email template in HTML.

Cons

There are some admin screens where you feel like there's a lack of development in some areas. For example, the login page needs you to connect from the same IP address. If not, you need to call, chat or email support for your new IP to be whitelisted. There are plenty of options they could use like 2FA for keeping the login secure without the need of calling support every time you want to login.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

StreamSend was bought by Campaigner

Reasons for Switching to Campaigner

Technically, I didn't choose Campaigner. Streamsend was absorbed by it, and I just continued with my service with them.

Response from Ziff Davis

Hello Alvaro and thank you very much for your valuable feedback. I will be sure to forward this information to our dev team. - Carlos, Customer Marketing Manager

Replied 25/3/2021
Corinne
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

5
Reviewed on 11/1/2021

Great Mailing List Organizer

We are able to track when students open our email ad on key factor is when they miss a deadline or go against the rules or say they never knew about it, we can pinpoint and address accordingly.

Pros

The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts

Cons

It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done.

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Switching to Campaigner

We are considered about privacy and are aware that the laws between Canada and U.S. differ, so preferred to go with a Canadian company and one that our institution already approves.

Response from Ziff Davis

Hello Corrine,

Thanks for the feedback! It's wonderful to hear that you are happy with Campaigner.

Our drag and drop email editor will make it very easy to design your own templates and edit as needed, I hope this helps.

Best,

Carlos, CMM

Replied 28/1/2021
DJ
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 17/7/2019

Design with functionality

We are able to automate a portion of our sales process and reach a lot more possible clients in a short amount of time. We are also able to send visually appealing email campaigns to current clients.

Pros

The reason I chose to use Campaigner over all of the other email marketing software companies is because it allowed me to have the option to fully design the email by writing code, but also gave me the ability to design the email using templates and other built in design tools.

Cons

One thing that I would change is to make sending reoccurring emails to different lists easier. I find that I wind up copying previous emails just so I can assign a new list of recipients.

Response from Ziff Davis

Hi DJ,

Thanks very much for leaving this feedback for Campaigner, it helps us to understand better what your experience has been like and what your needs are.

I am happy to hear that our full email editor meets your satisfaction, we wanted to give our users the full freedom of full HTML customization but also have it easy to switch back and forth from the WYSIWYG.

In regards to your reoccurring campaigns that require different lists, I believe I have a good solution for this. We would simply need to create copies of all reoccurring campaigns which require different lists, edit accordingly and schedule them out.

Also, we have the ability to use dynamic segmentation and dynamic content. Certain recipients see content which is tailored to them based upon which segment they belong to. It's a really great way to design and send one email which meets the needs of a diverse base of subscribers. We would be happy to show you more, reach out anytime.

Best,

Carlos

Replied 7/7/2020
Scott
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

3
Reviewed on 10/9/2018

Much to be desired

We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.

Pros

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Cons

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago).
Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images.
Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago.
Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Response from Ziff Davis

Hi Scott,

Thank you for taking the time to review the platform.

We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know.

-The Campaigner Team

Replied 15/10/2018
Shelley
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/10/2021

I prefer Campaigner to other options, but wish there were some better features.

Overall this is my preferred email marketing software. I would recommend it to others but I am always looking for options that will handle some of the weaknesses better.

Pros

It's quick and easy to get started with Campaigner. It's relatively easy to use and the price is good comparable to other programs.

Cons

Campaigner needs to improve the delivery rates and provide clear instructions on how to obtain the best delivery rates without getting tagged as spam. The reports should be improved to show something other than "no data." Either an email gets to the inbox or it doesn't. I need to know which. The contact filtering is a great feature but it constantly resets rather than returning to the last sorted list so it can be time-consuming when reviewing and editing contacts on a large scale. The editor is easy to use but the formatting in the final emails is often messed up and not as it was designed. Repeating the formatting to fix those issues is time-wasting and frustrating since it usually doesn't work.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

I preferred the contact filtering options and price.

Reasons for Switching to Campaigner

Easier to use
Ronald
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 17/8/2020

Using campaigner to support our ISP business and more

Using email for marketing and customer support is here to stay. Campaigner makes it easy.

Pros

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Cons

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

Response from Ziff Davis

Hi Ronald,

Thank you for this amazing review! Happy to hear that you are having a great overall experience with Campaigner. If you ever want to tell me more about your experience, please feel free to follow up with me.

Thanks,

Carlos

Replied 1/9/2020
Justine
  • Industry: Broadcast Media
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

2
Reviewed on 18/9/2017

Campaigner can work but there is a lot of road blocks before you get a functioning email.

Good for big mailing lists a various segments.

Pros

Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in.

Cons

The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive.
The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too.

Response from Ziff Davis

Hi Justine,

Thank you for taking the time to review our platform and for bringing these issue to our attention. We read with much concern about the unpleasant experience you encountered and have sent off the feedback you have provided to our product team. We hope to rectify these issues you mentioned as soon as possible.

We sincerely apologize for the inconvenience this may have caused you. We are happy to hear that you do enjoy using some of our features.

Please do let us know if you have any questions or comments in the future, we will be more than happy to help in any way we can.

-The Campaigner Team

Replied 20/9/2017
Roseline
  • Industry: Government Relations
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
1

2
Reviewed on 3/12/2020

It's buggy - but getting better

I have to use it, so I do.

Pros

With the new block editor, Campaigner is light years ahead of what it was even a year ago. That said working with the block editor is not full proof. Fonts / spacing/bolding etc, may be different upon deployment that what is shown in the proof. TEST TEST TEST . And test on multiple devices because what you see on YOUR device(s) may not be what others see.

Cons

Customer support is unhelpful for bugs, and they do come up, but not as often as they used to with the introduction of the new block editor. I think the Constant Contact is the competition and offers way better flow and experience, however if you MUST use a tool whose data is stored in Canada, then this product is ok, but not the best.

Response from Ziff Davis

Hi Roseline,

We really appreciate that you took the time to give us feedback. We're glad that you have found the block editor useful, and we will look into the items you have raised.

All the best,

Allison, Content Marketing Manager

Replied 7/12/2020
Jonathan
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
2

2
Reviewed on 29/10/2020

Issues with unsubscribed members

Pros

more convenient than using internal email.

Cons

Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues.

Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).

Response from Ziff Davis

Hello Jonathan,

Thank you for taking the time to leave this feedback for us. Our goal is always to ensure that we deliver the best product possible to suit your needs.

Please reach out anytime.

Best regards,

Carlos, Customer Marketing Manager

Replied 13/11/2020
Meghan
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 30/8/2019

Campaigner review

We use campaigner to send all of our consumer facing emails. We recently starting using the responsive design templates for a small segment of our emails but have found it challenging to recreate the brand look we strive for. But the customer support has been great for troubleshooting and problem solving.

Pros

The one on one customer support is great. It's nice to have support for reporting, strategy and functionality questions.

Cons

The platform itself is not the most user friendly. The toolbar at the top is dated - the icons aren't intuitive - and sometimes there are weird bugs (can't click to unbold text, font colors won't load, text won't align properly, etc.)

Response from Ziff Davis

Hello Meghan! Very happy to hear that your interactions with one on one support have been helpful and positive, this kind of feedback is really nice to have. Also, thank you for your feedback in regards to the platform as this kind of information is very helpful from a product standpoint. There have been many improvements made recently with the new drag and drop email editor, you will see the option to use this when creating your email designs. We sincerely hope that helps address some of the concerns that you voiced.

Replied 16/6/2020
Diana
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 29/7/2019

Easy to use

Pros

Campaigner is easy to use and relatively inexpensive compared to other database marketing tools out there.

Cons

Seems slightly outdated. Constant Contact's dashboard seems more updated and easier to use but it's more expensive.

Alternatives Considered

Constant Contact

Reasons for Switching to Campaigner

Cost

Response from Ziff Davis

Hello Diana,

Thank you very much for your feedback, this helps us to understand our customers better and gives us valuable info that we need in order to continue to make improvements of our product. We have made some major improvements to the UI, I hope they have improved your overall experience.

Best,

Carlos

Replied 16/7/2020
Courtney
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 18/8/2020

Frequent marketer for both internal and external

we are a small company and do not have a customer service advocate; I am also self - taught and turn to the faq/help guide often. there are webinars offered but when looking for specific information that i would think is rather basic referred to youtube videos that are long. An FAQ or user forum would be great. additionally, the creative side and reporting I find a bit limited.

Pros

I am a self-taught user; the software is something that can be figured out

Cons

When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

Response from Ziff Davis

Hi Courtney,

I want to thank you for taking the time to leave this feedback for us as it gives us valuable insight to your experience.

In regards to our self help options, we are going to be releasing a new YouTube series of videos which are quick and to the point so please keep a look out for those.

All the best,

Carlos

Replied 10/9/2020
Andrew
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 3/5/2019

Long time user

Campaigner is a reliable and flexible software that has allowed us to grow our e-marketing campaigns.

Pros

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

Cons

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

Response from Ziff Davis

Hi Andrew,
Thanks so much for the review and thank you for being a loyal customer.

Your feedback on reporting has been reported to our product team.

If you have any additional questions or comments you would like to share please do let us know.

Thanks so much
The Campaigner Team

Replied 4/6/2019
Sefa
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/11/2021

Unhappy Customer!

Not very good since it changed from EZ publishing

Pros

No improvements since they purchased this from EZ Publishing

Cons

Its compatibility with Dreamwaever is not very good

Response from Ziff Davis

Hello Sefa and thank you for taking the time to leave this feedback. We are continuously making improvements to meet the needs of our customers. We have recently added new features such as a drag and drop email editor, Reputation Defender contact list assistant, as well as the ability to send SMS marketing campaigns. It would be great to catch up further with you regarding what changes you would like to see, and show you what other improvements we have made. Please reach out to us anytime [email protected].

Replied 9/3/2022
Peter
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 9/9/2020

Easy Out-of-the-Box Solution

User engagement has improved but not to the degree we would have liked.

Pros

Workflows are easy to create and launch.

Cons

Reporting is quite lacking. I'd like to see more available on contacts, and cross-campaign tracking. Available templates seem out of date and plain.

Alternatives Considered

SendGrid

Reasons for Switching to Campaigner

Previous experience with the product

Response from Ziff Davis

Hello Peter,

Thank you very much for taking the time to leave this review as your feedback is very important to us.

I have taken your feedback in regards to reporting to our product and development team, we always strive to keep our product as optimized to our users needs as possible.

Best Regards,

Carlos, Customer Marketing Manager

Replied 25/9/2020
426 reviews