Campaigner Reviews

Pros

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Cons

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Pros

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Cons

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.

Switched From

Demandforce

Reasons for Switching to Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Pros

If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all

Mailchimp and Mailigen both of which i reviewed are far far better bets

Cons

Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future

Pros

The software is very good for emailing campaigns with responsive customer service

Cons

The customization options are fewer than on mailerlite and constant contact

Pros

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Cons

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Alternatives Considered

Constant Contact, iContact, Salesforce Sales Cloud and Mailchimp

Reasons for Choosing Campaigner

Contactology was purchased/absorbed/eaten by Campaigner/J2

Reasons for Switching to Campaigner

Mostly legacy; we had accumulated years of contacts and lists in Contactology. When we did a revisit of the service, we decided to stay with Campaigner at that point also. In addition, I have used some of the other services and Campaigner is the best fit for Wizard World's needs.

Pros

easy to use.
Cover most function that we need.
Drag and drop save a lot of time.

Cons

RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.

Alternatives Considered

HubSpot Marketing Hub and Mailchimp

Reasons for Switching to Campaigner

Mailchimp: Better UI. HubSpot: more function.

Pros

I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it.

Cons

I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix.

Alternatives Considered

Marketo Engage

Reasons for Choosing Campaigner

It was before my time, but I believe we had no option, we had to evolve to the new version.

Reasons for Switching to Campaigner

Marketo is used by many at our university. I understand it is very user unfriendly with many glitches and problems. We do not have a large support team at the university to help with Marketo, so I hope to keep using Campaigner.

Pros

Low entry to get started, very easy to use.

Cons

It does everything I need, but I can see where it may not have ALL of the features of some of the more expensive products. But since I don't require them, I don't miss them, or the higher price tag.

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Switching to Campaigner

Better pricing for the feature set and number of list members.

Pros

Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.

Cons

I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.

Pros

I have used campaigner earlier for Email Marketing campaigns. Though it’s easy to use and set up but limited features. Workflow to send automated emails is one of the best features in this tool. You can create segments easily to send more targeted emails.

Cons

Customer service is not that good, sometimes we also found issues during login. It also never worked well in all browsers. Price is also comparatively high If you compare other tools with similar features.

Pros

Is an easy to use product, with the basic features to run email campaigns and do A/B testing.
The media library works flawless and lets you organize your files with ease.
The email templates are good and can be edited very easily.
You have the option to upload your own email template in HTML.

Cons

There are some admin screens where you feel like there's a lack of development in some areas. For example, the login page needs you to connect from the same IP address. If not, you need to call, chat or email support for your new IP to be whitelisted. There are plenty of options they could use like 2FA for keeping the login secure without the need of calling support every time you want to login.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

StreamSend was bought by Campaigner

Reasons for Switching to Campaigner

Technically, I didn't choose Campaigner. Streamsend was absorbed by it, and I just continued with my service with them.

Pros

Campaigner's feel and ease of use played a big role in moving our business email marketing away from the competition.

Cons

The simple design of Campaigner seems to also translate into how the email themselves look like. Most likely, it is the "users" knowledge or lack of, that leaves our design lacking.

That is what I would like to see, "tricks", "tips", short video's teaching the "users" how to step up their game. IE How to make all photo's the same size or quick ways to clean your list and save. They have to be short and sweet and helpful INSTANTLY, uncomplicated.

Pros

The reason I chose to use Campaigner over all of the other email marketing software companies is because it allowed me to have the option to fully design the email by writing code, but also gave me the ability to design the email using templates and other built in design tools.

Cons

One thing that I would change is to make sending reoccurring emails to different lists easier. I find that I wind up copying previous emails just so I can assign a new list of recipients.

Pros

Campaigner is easy to use, and allows for storage of a lot of contacts (unlike some other platforms that charge you based on number of contacts, whether you are emailing them or not.
They make it easy to segment, design and schedule emails.
They also have a great agency feature and let you setup and manage sub-accounts.

Cons

Delivery rate shows as high, but when compared to other platforms we use, open rates are low. This leads me to believe that a lot of emails sent through Campaigner are often delivered to SPAM folders rather than inboxes.

Also, they frequently charge us for higher tier packages than we are signed up for, and it takes multiple calls and emails to get it straightened out.

Pros

I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

Cons

It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

Pros

Simple is better, so that makes it easy for non-experienced users to learn.

Cons

The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable.

Pros

With the new block editor, Campaigner is light years ahead of what it was even a year ago. That said working with the block editor is not full proof. Fonts / spacing/bolding etc, may be different upon deployment that what is shown in the proof. TEST TEST TEST . And test on multiple devices because what you see on YOUR device(s) may not be what others see.

Cons

Customer support is unhelpful for bugs, and they do come up, but not as often as they used to with the introduction of the new block editor. I think the Constant Contact is the competition and offers way better flow and experience, however if you MUST use a tool whose data is stored in Canada, then this product is ok, but not the best.

Pros

For us, plain text emails are the most effective. So personal; they do not appear to be from a mass mailing. I'm so please that hyperlinks embed seamlessly in plain text.

Cons

it's little glitchy when entering text. - line spacing too big or too small; difference between soft return and hard return. Looks ok in layout but changes when a test email is sent. Then the fiddling starts.

Alternatives Considered

Constant Contact

Reasons for Switching to Campaigner

Campaigner was easier to use.

Pros

Campaigner is easy to use and relatively inexpensive compared to other database marketing tools out there.

Cons

Seems slightly outdated. Constant Contact's dashboard seems more updated and easier to use but it's more expensive.

Alternatives Considered

Constant Contact

Reasons for Switching to Campaigner

Cost

Pros

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

Cons

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

Pros

I am a self-taught user; the software is something that can be figured out

Cons

When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

Pros

I love how easy it is to use. You can easily search to see if the contact email is already in your mailing lists. We are able to have multiple lists to serve our needs. I love how you can use the back button to go back to what you were working on.

Cons

I dislike how sometimes you get an error stating that the attachment is too big, when in fact it is not. Often times, if you restart your email blast with the same attachment it will work, it is just a glitch in the system. But other than that, we are very pleased with the software.

Pros

Plenty of features such as segmentation, list management, sign up forms, good reporting. Ability to use Campaigner because of Canadian servers complying with privacy legislation in British Columbia

Cons

API integration needs improvement, account management (related to billing) requires even more improvement with prompt attention to inquiries and resolution of issues. Customer service could be more timely and provide better issue resolution experience.

Pros

I have used several systems during the past several years, and my favorite is Campaigner - it is very intuitive, user friendly and incredibly flexible as templates go.

Cons

Like many systems, the constraints of templates and other considerations sometimes make it desirable or necessary to use the actual code to best format newsletters. I found that to be the case with Campaigner - but, no more so than most other systems - and Campaigner is very accommodating to downloading code, updating offline, and reloading updated code for the final newsletter.

Pros

Ability to send 2,500 emails to our Contact base.

Cons

Using this software isn't intuitive. I have extensive MS Office experience but can't easily navigate this software. It is more like the WordPress software which is similarly frustrating.