Customerly Reviews

Pros

The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive.

Cons

There are no significant issues, only a few features missing that we used in previous software.

Pros

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!!

Cons

Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations.

Alternatives Considered

Reasons for Choosing Customerly

Switched From

Reasons for Switching to Customerly

Pros

Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

Cons

We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.

Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

Pros

- Smart assign
- Really cool icons
- Very nice interface.

Cons

- Dashboard could be a less confusing and clutter free.

Alternatives Considered

Reasons for Switching to Customerly

Pros

It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.

Cons

I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool

Pros

This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel.

It's ease of use is industry leading and for such a young company a start like this is good news.

Cons

There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.

Pros

I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones

Cons

The automations UI could be improved to make these easier to produce

Alternatives Considered

Switched From

Pros

- Simple to use
- Advanced customer relations management
- Lots of features to enhance our support

Cons

There's not many cons to Customerly, the software itself is amazing! I would love to be able to add more users to the Essentials plan rather than having it capped at 3.

Pros

Simple to use and set up and it started working immediately

Cons

AI function has extra costs so we are unsure if we want this feature

Alternatives Considered

Pros

I like Customerly for it is very user friendly and our customers like it too

Cons

Very rarely do we get any errors while using it.

Pros

The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance. And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool.

In addition, the team empowered Customerly with workflow automation which I can send the email drips easily with tag trigger. I can pre-made the workflow and trigger it manually by tag for my clients or my new leads.

To boost the support process faster and better, I can write many support article thank the Customerly Knowledge Base module that I white label it with my Logo and CNAME. (even free user can have it).

Its multi-language support, webhook and API support, the smart assignment is my favorite function as well.

Cons

The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region.

Pros

It is so easy to install, that one can do it himself, meaning you don't really need a professional to make it work.
And also while it works on my website, I get and can react on notifications while I'm mobile.

Cons

Nothing to mention here. It is really one of these very few times, where I'm completely covered and satisfied, more than I could hope for.

Pros

First things first: Customerly does that it needs to do to begin with. Their live chat functionality is great, tons of customisation options, and easy to install + use for users.On top of that, there are a ton of great features to make your life easier that others are charging an absolute premium for. For an early-stage startup I believe it'll be difficult to find a better bang for your buck than Customerly, while having access to premium features the big players use to engage their leads and customers.

Cons

Some small features are missing, like adding buttons to outbound chats, better templates to get started, etc.Overall, those are small compared to the value you're actually getting.

Pros

One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.

Cons

The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience.

Pros

I really liked the simplicity with which you can create funnel of email marketing and start earning money soon

Cons

Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.

Pros

Price and Feature Set are well balanced.

Cons

Non-responsive support.
Missing help documentation
Convoluted Setup with minimal explanation

Pros

Ease of use and integration with third-party platforms.
Use of notifications also on the app side to be notified immediately.

Cons

It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.

Pros

The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.

Cons

Nothing particularly. Probably the e-mail builder could be improved but I know they're working on.

Pros

It is very simple to use and is complete with all the features necessary for the customer experience

Cons

For the moment nothing, I find it very intuitive and works properly.

Pros

customerlry is a great platform for those who are looking to eas their life for handling their social media pages and with its improving live chat opting makes it easy to use or we can say user friendly. adding as a powerful UX makes it more useful than any other solution.

Cons

at the initial, I was stuck through the setup process but with its great backend team, you have no worries. overall experience was satisfying.

Pros

Many great features and is easy to set up.

Pros

My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

Cons

The tool for the automatic mail template

Pros

Easy to create templates for Email Campaigns, the builder works smoothly.
Deliverability of emails campaigns.
In-app notifications via widget are very useful
Price vs features quite fair for any small business.
support via video chat and screen sharing.

Cons

No Knowledgebase at the moment but is in their roadmap.

Pros

Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.

Cons

The chat icon with their logo on our webpage is too definitely too big

Pros

It has all the features of a CRM combined together

Cons

Not all available features are needed all the time