--- description: Review of Zendesk Talk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Talk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Zendesk Talk](/software/368594/zendesk-talk) # Zendesk Talk Canonical: https://www.softwareadvice.ie/software/368594/zendesk-talk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/368594/zendesk-talk?page=2) > Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business. > > Verdict: Rated **4.5/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 21 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$49.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Transcription - Call Transfer - Caller ID - Chat/Messaging - Computer Telephony Integration - Contact Management - Customizable Fields - Dashboard - Data Security - IVR ## Category - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1755 reviews) 4. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1716 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3410 reviews) ## Reviews ### "Best way to Improve customer service" — 5.0/5 > **Ankit** | *30 September 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk > > **Cons**: It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk > > Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it . ----- ### "Honest review with Zendesk" — 5.0/5 > **Allan Del Cris** | *16 December 2024* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: I have used this application for more than a year and I really appreciate the speed of this software. We have integrated our outlook account using this and Zendesk works the same way while ticketing system within the Zendesk itself is running. My organization use this for very long time and I have witness it why. Super useful, easy to navigate, and super reactive to user's action. I like the round robin software integration and sound in notif because in our department, we really need to finish our task urgently as soon as we received it. Easy to communicate. > > **Cons**: Sometimes, when we are experiencing error, process of resolving the issue took longer than what is expected. I hope resolving technical error can be improve. I also heard from our boss that it's a bit pricey. > > Overall, having the experience to use this software is a wonderful experience. Hopefully, pricing would go down a little because according to our boss, its a bit pricey. But for me who personally use this, the function and service we are looking fora software was provided by this software. ----- ### "Talking Zen" — 3.0/5 > **Verified Reviewer** | *18 March 2026* | Entertainment | Recommendation rating: 6.0/10 > > **Pros**: I liked its integration with the Zendesk suite and it's cool, almost indie branding and marketing design. I also appreciate the human agents behind the calls and at the time, how the app helped me back to the Zendesk page. > > **Cons**: I didn't like the long wait time, and that everything attached to it had a cost which felt prohibitive. It also felt cluttered with a lot of unnecessary documentation. > > Overall, I used it when I had a problem with Zendesk Suite and needed to speak to a live agent regarding problems with the apps themselves. So it was useful in a limited capacity but can't see it branch beyond that. ----- ### "Zendesk Talk Review" — 5.0/5 > **Ramya** | *25 September 2023* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support. > > **Cons**: Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard. > > Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity. ----- ### "Simplify work with Zendesk" — 5.0/5 > **Verified Reviewer** | *27 September 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: 1. It improves the experience of the user2. Its very easy for implementation and user understanding3. It helps in increasing the productivity4. Helps more in cross channel reporting 5. It helps in tracking the call history also > > **Cons**: 1. Customizing option is less comparing to others2. It is not designed to support any small business or organisation3. UI can be made little customizing > > As per my overall experience considering the advantage Zendesk is best in the market for the users for beginners and advanced level also where it is designed in such way all the users can easily adopt. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/368594/zendesk-talk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/368594/zendesk-talk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data