Shopify POS Reviews

Pros

What we liked most about Shopify POS is its seamless integration with our online store. The ability to sync our inventory across multiple sales channels in real-time has been a game-changer for our business. Whether a customer purchases a product online or in-store, our inventory is automatically updated, preventing overselling and ensuring accurate stock levels

Cons

While Shopify POS has many great features, one aspect that we liked least is the limited customization options for the user interface. As a business owner, I appreciate having the ability to tailor the system to match our branding and unique needs. However, with Shopify POS, the customization options are somewhat limited, and I felt restricted in terms of design and layout. It would have been great to have more flexibility in customizing the appearance of the POS system to align it with our brand identity. Although this didn't significantly impact the functionality or performance of the system, it would have been a valuable addition for creating a truly personalized experience for our customers

Pros

It is much-needed in our shop and way better than trying to use a regular register and then keep track of sales, inventory etc. It makes life a lot easier for us and the accountant. We are currently implementing a bar code system that will make it even easier and better. We carry thousands of items from many different vendors and it is a challenge to keep track. Shopify not only makes it possible, it has features that organize and allow the vendors to check in themselves and see what has sold and keep track of their inventory

Cons

It occasionally crashes and is hard to restart. It can be very inopportune. It also requires a lot of hours to set up. I have only called customer service once, but it wasn't super helpful. Not bad service, just not as much as I would have liked.

Alternatives Considered

Square Point of Sale and Clover

Reasons for Choosing Shopify POS

the features vs price seemed like a better move

Switched From

Clover

Reasons for Switching to Shopify POS

They have some extra features that were a better fit. The inventory feature was especially desirable. Also they are more suited to our needs while the others were more applicable to different kinds of shops. The price point was reasonable as well and there is room for growth.

Pros

Simple for my customers to find products for sale and check out with ease.

Cons

Frequently glitching or crashing when overloaded with customers.

Pros

The interface is intuitive and user-friendly
Seamless integration with our online Shopify store.
Detailed sales reports and analytics.

Cons

Although the POS works offline, some features are restricted without an internet connection and need to be improved.

Pros

Shopify POS was quick and easy to set up and use. Having already set up my ecommerce store in Shopify, it was a simple matter of installing the Shopify POS on my iPhone and start selling. The direct links between my store and pos for products, customers, and orders make management very streamlined. The free version (POS Lite) is full featured and meets most of the needs of my small business.

Cons

I wish that I was able to add at least one additional staff role using the Shopify POS Lite version. I am not willing to upgrade to Pro for $89 per month just to add this feature. It would be nice if Shopify offered a mid-tier subscription... something around $30 per month.

Alternatives Considered

FooSales

Reasons for Switching to Shopify POS

I was considering Woo Commerce + FooSales instead of Shopify + Shopify POS and I decided to go with the latter because 1) FooSales is not compatible with iPhone, only iPad, 2) the setup of Shopfiy POS was much easier, 3) there are many more apps available for the Shopify platform.

Pros

I never had experience in running an ecommerce shop, so it was scary at first. But once I started setting up shopify, each step was so easy that I quickly became confident in running my store. Also, it is extremely cheap for the functionality you get.

Cons

Certain areas lack functionality e.g. website design is very limited. Also, returns management is not good enough for us to use effectively, hence we had to use a different service for that.

Alternatives Considered

Wix and BigCommerce

Reasons for Switching to Shopify POS

Shopify has the most integration opportunities with other marketplaces and services. It is also the cheapest option for the size of our product catalog.

Pros

The Shopify POS is linked to my product list, which makes it easy to select which product(s) shoppers are buying.

Cons

It was hard to set a temporary sales tax. I live in Oregon where we don't have a sales tax, but sometimes travel to other states for conventions or shows. While at the show I need a way to set a location-based temporary sales tax and at the same time allow my online customers to check out without any sales tax. That was surprisingly hard to do last time I used Shopify POS. It's possible the problem has been fixed by now... I haven't used it since before the pandemic started.

Pros

It's really seamless on how the customer is notified with shipments, product back orders and also inventory so that they can make an informed decision at point of sale.

Cons

There's always an issue with applications in that you would need to go to the main website to pull certain order shipments and tracking sales reports beyond 3 months.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Shopify POS

Settlement period for most of those platforms listed are very hard to program and understand so we just moved to a platform that allowed multiple currencies and instant settlement.

Switched From

WooCommerce and PayPal

Pros

Very user and customer friendly. Plus it is a name people are comfortable with.

Cons

nothing everything has worked great so far.

Pros

I enjoy using Shopify especially as a consumer. It lets me know when packages ship

Cons

I can’t say there was anything I didn’t like I just chose not to continue with retail so didn’t need to use it anymore

Pros

1.Support connecting to multiple sales platforms (Amazon/Facebook/Pinterest)2. Helps search engine optimization (SEO)3. More than a thousand extensions, powerful

Cons

1.Some extensions need to be paid2.Do not support email hosting service3.Do not support hosting on third party servers4.Commission will be charged for each transaction (about 2.5% of each transaction)

Alternatives Considered

WooCommerce

Reasons for Switching to Shopify POS

Get purchase order recommendations based on recent commodity performance or seasonality.

Pros

I love that I am able to create and scan barcodes versus entering prices and descriptions when customers make a purchase, its more efficient and I can keep track of what I have, sold and sale items. It's really great!

Cons

They are a couple of pricing plans you can choose from (monthly rates) but there are still some charges you will incur; like fees for on line sales and in-person sales.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Shopify POS

Another small business owner told me about it (someone I trust)

Pros

When using it to process payments, it's intuitive to use. Simply use the search bar to search product name or SKU and relevant products with photos comes up. It's best used for products with few variants or with detailed variants. In our cafe, it allows baristas to show all customizations of drinks right on the receipt which increases efficiency in our store. We can also adjust what tax applies on each order or product in the order, and can create discounts on the spot.

Also, it offers a 'quick sale' function which allows the staff member to add a product without going to the back end of the system. Additionally, customers can be added to the order meaning that our stored customer information can be added once the customer is ready for checkout. This is particularly useful when some customers have credits on their accounts, or have tax-free status.

Cons

While searching, even if the whole SKU is put in, Shopify POS (in its tile view) will only show the product, not the variant within it. Also, it doesn't show the SKU unless you press and hold the product image. This can be time-consuming and can sometimes lead to staff accidentally selecting the wrong product, despite knowing the exact SKU of the product they were looking for.

Also, if our wifi ever disconnects in the store, the POS on the ipads is rendered useless. There should be some way of temporarily logging orders placed while offline then uploading them to the system. And since the latest update, it takes about 4 steps to let a customer pay once the order has been input if they are paying with debit/credit since we use external terminals.

Pros

I have been so impressed with everything that Shopify offers. Their reporting, different integrations, website building, all of it is so impressive.

Cons

I haven’t found anything that I don’t like about Shopify. I’ve been very impressed with them from the beginning.

Pros

Shopify makes decision making easy for our operation. The ability to, at a glance, see how products are performing what customers want from us, and whether our pricing is fair.

Cons

Would to see more customizable analytics, where you can select specific views for vertical specific metrics/reporting needs.

Pros

The ease with which one can customize the buttons (discounts, etc.), product selection, adding multiple products to an order, the ease with which one can accept payment methods (cash, cc, or third party payment), and the ability to take the system anywhere where there is an internet connection (i.e. mobile).

Cons

The fact that you cannot use any bluetooth hand scanner with the system (there's only one and it's very expensive).

Pros

It offers several benefits that make it a positive choice for businesses. It provides a user-friendly interface, allowing merchants to easily manage sales, track inventory, and process payments in a streamlined manner. With its seamless integration with other apps, it makes our business run more effectively.

Cons

One aspect that we have noticed that could be challenging for users looking to implement Shopify POS would be the potential cost. While it offers a range of features and benefits, the associated expenses, such as transaction fees and monthly subscription charges, can accumulate and could become costly. It's important for businesses to carefully consider their budget and needs to ensure that the pricing structure aligns with their expectations.

Pros

What I like most about the software is the ability to use it in a few different ways. During an event, I can use the search feature to add the actual product to the shopping cart for better inventory keeping, or I can do a "quick sale" and just enter the total amount for custom orders. I really like the flexibility there.

Cons

The pairing of the software and the hardware (credit card reader, in this case) is spotty at best. There are a lot of times that we have to manually enter CC information because we can't get the bluetooth pairing to work correctly. Would love a physical "docking" ability as a failsafe.

Pros

Ease of use, that it can be set up on an iPad, wireless scanner capabilities. Easily to do phone orders. Syncs with website

Cons

Returns can tend to be difficult at times due to the new update. Sometimes I only want to do store credit but it will give me an option to put it on their credit card only so we have to manually figure it out. The old version was much better in my opinion.

Pros

It seamlessly integrates with Shopify making it very convenient to view my transactions whenever i make sales outside of shopify.

Cons

I had some instances when using card processor sometimes it doesn't want to accept payments and i would have to enter the order in manually

Pros

Ease of use - we used to have magento and it was not easy to use at all. Shopify is simple to place all orders and we love the notes section. The notes allow our CSR team to communicate effectively and efficiently regarding accounts.

Cons

Honestly, we have not found anything that we don't like yet. We also use the marketing automation for our customers which is a great tool.

Pros

It is relatively simple to train someone on, and then to use.

Cons

The customer support is abysmal. Shopify screwed up the tax rates. This means either we could shut down until they fixed it - which took a week - or we could charge everyone less tax than we needed to collect . . . and then pay to the municipality. Shopify couldn't care less that they had screwed this up.

Pros

We partnered with a local vendor to sell retail items at our Yoga Studio. This option enabled us to carry a larger selection of items without having to manage or pay for the inventory. Shopify enable us to handle the POS plus the inventory management. It's ability to show images and bar codes made training the Front Desk staff simple.

Cons

It was another software solution for our Front Desk staff.... BUT it reduced our losses in Retail,,, actually we made money in Retail with out the costs.

Pros

I loved how easy Shopify is to use. It's very intuitive for "tech" people on our team as well as more seasoned employees who were not familiar with the platform.

Cons

Integration initially was a bit tricky for our team. But once we researched a few things, we were able to make everything work for us.

Pros

this is your best friend if you have an e-commerce and retail. con can do all in one place.

Cons

nothing, just love the ways how you can manage your store here.