User Reviews Overview

About Shopify POS

Shopify POS is a point of sale solution that helps retail businesses streamline operations related to marketing, inventory management, payment processing, product reporting and more on a centralized platform. The omnichannel...

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Feature ratings

Value for Money
4.4
Features
4.4
Ease of Use
4.6
Customer Support
4.5

Browse Shopify POS Reviews

113 of 113 reviews
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Justin
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/3/2018

Easy to use. Powerful.

It's great for my website and makes fulfilling orders easy.

Pros

Just the basic version of Shopify is powerful enough to run a successful e-commerce website. The addition add-ons make you an unstoppable entrepreneur as you can build a custom store to fit your needs.

Cons

I wish you could build a website beyond your web-store within Shopify. You can build pages and do workarounds to make it feel more complete but it lacks some functions you would get from say... Blue Host or Squarespace, or Wix.

Megan
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/2/2021

Highly recommend

Overall, I would refer any in person sellers to this software.

Pros

I love this software because it is so easy to deploy and operate. Also the way that the hands held card reader is shaped is very nice. The software itself integrates smoothly with my Shopify store, and it runs perfectly.

Cons

There is not anything I would change about this software as of right now. It works great and integrates well.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Shopify POS

It integrated with my store and the handheld scanner was free.
Andrea
  • Industry: Accounting
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
2

1
Reviewed on 20/5/2021

Shopify Sales System

Overall it's a great system once you can get all your information to set up which can be a bit tidious, but the finished product is exactly what you need for your business

Pros

Its good that you can have the option of collecting your payments from your drop shipping plan using your mobile or any android

Cons

Check out can be a bit easier and quicker on the mobile app, it takes a lot to get the system up and running a lot of repetitive questions

Top Shopify POS Alternatives

Square for Retail

Square Payments

Lightspeed Restaurant

Palla
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 26/1/2023

Easy POS to Streamline Retail Sales

Shopify POS is a powerful point-of-sale system designed for retail businesses. One of the biggest pros of the tool is its ease of use. It is user-friendly and easy to set up, making it accessible to a wide range of users. Additionally, Shopify POS supports a wide range of payment options, including credit cards, debit cards, and mobile payments, which makes it easy for customers to pay for their purchases.

Pros

Easy to use: Shopify POS is user-friendly and easy to set up, making it accessible to a wide range of users.Multiple payment options: Shopify POS supports a wide range of payment options, including credit cards, debit cards, and mobile payments, making it easy for customers to pay for their purchases.Inventory management: Shopify POS includes inventory management features, allowing users to track stock levels, set reorder points, and generate purchase orders.

Cons

Limited customization options: Shopify POS has limited customization options, which may be a concern for users looking to tailor the system to their specific needs.Limited reporting and analytics: Shopify POS's reporting and analytics capabilities are limited, which may make it difficult for users to gain insights into their sales and customer data.

Alternatives Considered

Lightspeed Restaurant and Lavu POS
Verified Reviewer
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 2/6/2022

Amazing POS solution for Shopify store owners

Overall experience is very satisfactory and does all the things that we have expected out of a POS system. I would definitely recommend it to someone who has an online Shopify store and a retail store to sync the data and leverage the power of Shopify in analytics, order management, and inventory management with multiple locations

Pros

The most important feature of this product is it syncs the retail store orders with your online store and keeps the order management easy. It also takes care of payment processing and sales reports. We can use multi-location in Shopify to differentiate the inventory between the online store and the retail store.

Cons

I have remembered that there were some issues/limitations on the Shopify side when it came to refunding some of the orders and we can't find the order by the customer name, in such scenarios, It could have been better when the customer don't have their credit card or email with them

Tebogo
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2022

Shopify review

The set up of the payment method is simple as you have multiple options of paymnet

Pros

It helps you set up your dropshipping catalogue and pricing

Cons

Nothing so far as I have made few sales and the ads looks great

Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/10/2022

Game changer

Pros

Fantastic for taking in person orders and updating online inventory

Cons

Doesn't intergrate with all Shopify apps which means a workaround is required

Banele
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 17/1/2023

Shopify POS is simple to use for everyone

Shopify has made my e-commerce business easier to manage.

Pros

I found it very easy to navigate through Shopify POS and also customizing everything was very simple. I did not need any prior knowledge to work through the system.

Cons

I personally found it a bit expensive for me although I believe if you already have stable business you will find it cheap.

Brittany
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2018

Big fan of everything Shopify does

Great for small businesses.

Pros

They really are a powerhouse. I have always been a fan of Shopify compared to their competitors.
All of their software is smooth and user-friendly. So of course their POS is too. Very easy to setup, great for beginners, small shops, bloggers. Can be completely automated and is easy to setup. I like that they make it easy to integrate with so many different programs and locations. I used Square before Shopify POS and I would say they're comparable in the way they function and look, however, Shopify's offers a lot more integrations and setups. I have always felt secure using this system as well.

Cons

I really don't have any complaints for this software. It does exactly what I need it to do.

Lincey
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/1/2019

Great to charge credit cards at shows and fairs

I much prefer Shopify POS than Paypal here, Stripe and Etsy reader (I tried them all).

Pros

Easy to use, non-laggy software to process credit card payments in person. The whole catalog from my Shopify store is connected and each product can be easily added to the bill. I often use the 'Quick sale' option for fast checkouts on which we simply enter the amount to charge. Shopify sent a free credit card reader that can read chips. The charge on the reader lasts for well over a day, which is perfect when you don't have access to power.

Cons

Sometimes (rarely) my phone and the reader won't detect each other and I have to enter the credit card number manually, which isn't ideal.

Samuel
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 9/11/2021

Great for Multi-Channel Retail Businesses

I suggest that all the ecommerce companies I advise use Shopify to build their sites. Shopify is a natural extension of this into the brick and mortar/pop-up shop world. Shopify POS automatically integrates with your Ecommerce inventory levels, analytics, and more — making it a no-brainer for businesses already using the shopify platform.

Pros

The shopify POS is extremely easy to use and train in employees on. It may not be as powerful as some stores require, but as an ecommerce business that runs the occasional popup shop, it has more than enough features for what we need. I like how well it integrates into the systems we already are running.

Cons

I have no major complaints. The hardware accessories can be a bit buggy, but there's always an easy workaround.

Jessica
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 4/6/2018

love centralizing my POS and website together!

got us more sales!~

Pros

I was using square as my POS for a long time and it worked fine for years I had zero complaints
but something better came along shopify POS ... the reason i decided to switch over (again i had 0 issue w square i loved it) is because my website runs on shopify so its alot nicer to be able to ring customers up and tie it to my website i can then add them to my email list , aesthetically it looks nicer esp on the customers end, i can literally sell items from my website on the go!
love it! helps me track what i sell more of, which makes my job easier!
the fees are decent.

Cons

I did sign up for this when it first came out so I had to "wait" a few weeks before it got to me, which was not a big deal but really was the only con .
no complaints as of yet

Brenda
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/4/2018

Easy to use

Pros

I like that Shopify POS is integrated with our Shopify website. If we sell something in store, it deducts it from our inventory online, which is very convenient. I don't have to worry about inventory being off.

Cons

The thing I like the least about Shopify POS is that when I issue store credit to a customer, there is no way in the system to know who the store credit was issued to in the future. In other words, you have to keep track of it yourself.

Willoughby
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/3/2019

Awesome service for POS

Using Shopify POS has made a huge impact overall in our business and customer relations. We can keep much better records and communication with both clients and customers. This makes the service well worth the price and a dire necessity to any business! Try it for one month and you’ll never use another POS system again.

Pros

Perfect system for POS! The seamless way of operating make this service a breeze to work with. As an admin you have free range to adjust your stock and service ms and much more! This ability to customize the POS system is my favorite part about Shopify.

Cons

You are limited in the free trial to what you can test. It is worth purchasing the service because without buying in, you cannot customize your system.

Diana
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 14/6/2022

Great that it integrates with my website

Pros

I love that it keeps the inventory accurate between the website and in person sales

Cons

I have had issues with the hardware not working well or disconnecting. Make sure you have several backups.

Jessi
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/2/2019

Satisfied

Pros

It makes it very easy for us to keep our inventory up to date while we are at events, and makes checking customers out very smooth.

Cons

We seem to have issues with our Shopify card reader when we’re at events. It will quit working and then we have to manually enter card numbers, which takes longer and charges a higher fee.

Courtney
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/1/2022

A great choice for POS software!

Everything has seemed more seamless, from adding product, to managing inventory and using the platform as a POS software. Our team is so happy with Shopify!

Pros

I loved how easy Shopify is to use. It's very intuitive for "tech" people on our team as well as more seasoned employees who were not familiar with the platform.

Cons

Integration initially was a bit tricky for our team. But once we researched a few things, we were able to make everything work for us.

Michael
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/7/2017

Works Great

Pros

Powerful program. It basically runs our brick and mortar store. All products, financial reports, product sales are all in one place. Accessing by cell phone. lab top or home PC make it invaluable.

Lawrence
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 5/3/2018

A great POS add on if you have Shopify already as your eCommerce platform.

Pros

A really good platform addon for the Shopify eCommerce platform having all your in-store shop orders in one place along with your online orders.

Cons

the price is the only downfall I can think of. that I least like about the software. Apart from that it's great and does what it should do.

Nicole
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
4
Customer Support
N/A

4
Reviewed on 21/2/2020

Simple and straightforward

There's definitely room for improvement with the POS system and I appreciate that it informs me when there's an update available.

Pros

I like that it links to my store pretty seamlessly and has all my customer information stored. I like the card reader as well. The life of the card reader lasts a while too.

Cons

We run a lot of promos and the POS doesn't carry over the promo codes that I created on the desktop version. Even when I input the promo code for the customer, the data doesn't carry over. A lot of the times the receipt email won't send to customers.

Josh
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2018

Reciew

Pros

I love being able to see how my company has done on a daily, weekly and monthly basis.

Cons

Some of the features are hard for my workers to access and use without my help

Verified Reviewer
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
N/A

5
Reviewed on 25/10/2018

Great point of connection from the office to the retail store

Pros

Shopify POS simplifies the Shopify app for the sake of in-person transactions in a smooth and aesthetically pleasing way. Easy to use for our sales associates and reads well to customers.

Cons

Lacks some of the features (editing and exchanges) that would be useful in-store.

Rebekah
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 12/12/2018

Easy for occasional pop ups!

Overall, the system was quick and easy to use. When doing holiday pop ups, a fast checkout is a must! We don't use barcodes, but I love that that's an option to make it even faster. But being able to search quickly for a item and add to cart worked great. Love that the card reader is chip enabled too!

Pros

I love that I'm able to search items by title or sku.

Cons

Sometimes when I would click on Quick Sale, it wouldn't allow me to create a title for the item. I had to back out of it a couple times and try again.

Warren
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 8/8/2019

Great integration with Shopify

Pros

Unsurprisingly, Shopify POS works really well with Shopify! Made it really easy for us to decide, plus it is good value for money for all the features that we needed. Customer service was also very responsive to our needs.

Cons

Can't think of much here, except for some enterprise-grade features that we won't need at this stage of our business anyway.

Franciele
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/5/2021

I really like the Shopify Pós app.

It is a very good app, I can solve all my transactions.

Pros

I like the benefits of being fully integrated anywhere in my online sales. I can accept payments with low fees, no hidden fees and get payments fast

Cons

They could only add the option of finalizing purchases with external bluetooth payment methods.

113 reviews