--- description: Review of Intercom Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Intercom | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Intercom](/software/378292/intercom) # Intercom Canonical: https://www.softwareadvice.ie/software/378292/intercom Page: 1 / 47\ Next: [Next page](https://www.softwareadvice.ie/software/378292/intercom?page=2) > Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations. Intercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams. > > Verdict: Rated **4.5/5** by 1132 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1132 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Intercom - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Netherlands, New Zealand, Singapore, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Appointment Management - Asynchronous Learning - Audience Targeting - Automated Responses - Automated Routing - Autoresponders - Batch Communications - Behaviour Tracking - Blended Learning ## Integrations (100 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [Real Estate CRM Software](https://www.softwareadvice.ie/directory/338/real-estate-crm/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18770 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4076 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1758 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3412 reviews) ## Reviews ### "Efficient and scalable ,But takes time to master" — 4.0/5 > **Bandhavi** | *3 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Intercom now is how it brings together customer communication and automation in a really seamless way. It makes it easy to have personalized, real-time conversations with customers while still scaling support through tools like bots and workflows. > > **Cons**: It might be overwhelming for new users due to lot of settings and features. Definetly workfloes and automations are a strength but takes time to figure out. ----- ### "Fin is a game changer, best product on the market." — 5.0/5 > **Steve** | *28 April 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Fin AI Agent is amazing. Its so easy to set up and provides amazing customer service. We switched to Intercom specifically for Fin and it has exceeded our expectations. The resolution and CSAT have been amazing. It's also amazing to see how quickly Fin is evolving. In the last year, we've seen Intercom develop and deploy so many useful features for Fin that have made it even better. I'm always excited to see what's next for Fin. > > **Cons**: We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a couple metrics for calls. > > Intercom is amazing. We're so happy we moved from Zendesk to Intercom. Fin is a game changer and they're a great company that is improving at pace. ----- ### "Great for the enterprise" — 5.0/5 > **Anonymous User** | *2 July 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It’s really easy to use and I’m able to jump in without any setup really. Ticketing is made easy and I’m able to collaborate. > > **Cons**: I would say it’s not ideal for folks that need SLA tracking or escalations within the ticket itself. There are also some reporting drawbacks. ----- ### "great assistance but costly" — 3.0/5 > **Anna** | *7 January 2026* | Insurance | Recommendation rating: 6.0/10 > > **Pros**: Intercom has a great help desk (support). It also uses AI in its platform along with email should you need assistance. > > **Cons**: The cost seems to be high and it keeps continuing to increase. It may be hard to substantiate using if you are a small business considering the cost. > > While we like a lot of the features of Intercom, we keep getting questioned if we can use another company considering its cost. ----- ### "Intercom: My tool to victory\!" — 4.0/5 > **Camille** | *14 April 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The practicality of the tool and its integration into our LMS platform (Moodle). > > **Cons**: Honestly? Nothing. If I must mention something is that I would design the admin site a bit more intuitive or userfriendly. > > Intercom was suggested to me by an LMS hosting company and when we tested the tool in our live production it made all the difference in the world. I truly like the comfort of the PC and the App, I can take my work anywhere. The amount of services to add on are very interesting and useful. ----- Page: 1 / 47\ Next: [Next page](https://www.softwareadvice.ie/software/378292/intercom?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/378292/intercom) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data