Payhawk Reviews

Pros

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Cons

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

Alternatives Considered

Spendesk, Expensify and SAP Concur

Pros

Automatic integration of expenses with the ERP, I've tried other tools and they do not reach the level of payhawk. They also have an excellent support team

Cons

I have not been using it for long (less than 6 months) but so far when there is a problem, they know how to respond.

Pros

Fast reaction of customer service, easy to contact them when urgent actions are needed.

Cons

There are no comments about this so far.

Pros

Receipt collection from users and issuance of debit cards

Cons

When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.

Alternatives Considered

Pleo and Rydoo

Reasons for Switching to Payhawk

Enough features to cover what we need

Pros

Easy to use for users but sadly not for accountants

Cons

We are always late reconciling the account because people don´t upload documents. It make me appreciate the traditional liquidation process, PayHawk should improve on this side.

Pros

Payment can be made super quick, and easy to navigate. Helpful and responsive customer support

Cons

Payhawk automatically fill in some information based on the invoice uploaded but some information can be wrong for examples dates

Pros

Very user friendly and easy to integrate with Xero.

Cons

Still features to improve: Allow the import of suppliers and their bank details so this doesn't need to be entered manually.Their scanning system needs improvement too.

Pros

Easy to use, and very flexible.
I love the API. It makes it easy to make system integrations.

Cons

Picture optimization has given us some minor challenges with receipts that wasn't readable.

Pros

The customer service was quick and easy.

Cons

nothing, everything has been very good.

Pros

Easy to keep expenses on track, and to integrate with Google Pay

Cons

Some issues with Curve integration with old Visa card. Mastercard card worked well and now they switched again back to Visa, so let's see

Pros

Immediate access to spending, oversight for management, reduces friction of collecting paperwork.

Cons

The UI of the website can be cumbersome and prone to breaking completely. Customer service can be slow or uncooperative at times.

Pros

Interface, workflows, flexibilty, team card, SEPA Wires, cashback, connexions with other tools

Cons

IBAN not always compatible with SEPA wires

Pros

OCR functionality and invoice/receipt scanning, as well as being able to block cards in real time

Cons

Our users not filling in/submitting the required expense information!

Alternatives Considered

Pleo

Pros

Easy resolution via the online chat. The person that assisted me was very patient and run different investigation to be able to resolve the issue.

Cons

Response time, despite an initial contact was made immediately, it took 1.5 day to resolve

Pros

Ease of use and super helpful and responsive support team.

Cons

Some features and functionality, that competitors already provide, is still being developed.

Pros

User-Friendly Interface which makes it easy to navigate and manage expenses.

Cons

Card maintenance costI would like it to allow us to manage collections and billing

Pros

Mobile App for employees is very easy for reimbursements.

Cons

Some of the integration with our Accounting system fails from time to time.

Pros

Thanks to Payhawk, we process day-to-day transactions faster and easier. Furthemore, it has helped our overall financing accountability.

Cons

One of the features that is currently missing and would be benefial to our company is renumeration payments.

Pros

I can easily upload all expense papers from everywhere I am. Good control on the expences via the politics section and the requesting funds method.Very useful way of managing all cards, employees access and funds.

Cons

I thing it would be better if all costs marked by the cost owner as reimursable may have an option to be denied by the company without being deleted, so a tracking history remains.

Pros

I like the facility of having all the paymement an the receipts in one platform, so you Know exatly the cost od the thingh you buy; I like the cashback; It's easy to use and all the employees can uses it

Cons

Cost too much, the integration with our ERP wasn't good; , you need to pay if you want a physical credit card, and Payhawk dont read all the information from the receipt well, so in taht point need to improve

Pros

Managing Expenses is great and uploading

Cons

UI/UX and finding information on past invoices.

Pros

What I like most about PAYHAWK? Well, that is easy. First of all, intuitive Design, easy to use and implement and most importantly, good customer support.

Cons

I really feel the impact of a missing SAP integration. That is PAYHAWK's greatest flaw in my humble opinion.

Pros

the customer service of [sensitive content hidden] was expectional helped me so much with my issue

Cons

nothing all was amazing thanks alot for the support and help

Pros

The ease and assisstance onlune. Supet quick responses.

Cons

Cant fault the system. Simple amd succinct.

Pros

Easy to deploy and the team were very happy with it

Cons

Took awhile to navigate but guess that’s me