Payhawk Reviews

Pros

It integrates super well with your ERP systems (e.g. Netsuite).

Cons

We started using Payhawk a couple of month ago. So far I am not missing any features. However I am looking forward to get to know new features the product team is working on.

Alternatives Considered

Soldo and Spendesk

Reasons for Switching to Payhawk

Super intuitive, best sales/on-boarding experience

Pros

No more ticketing control, no more saving papers that you can lose. Just take pictures of the tickets while travelling or buying some stuff for work and that's all. The AI will read all data and will introduce all numbers and dates into the app to make the automatic report.
For my company, I have 200 EUR prepaid card just for regular shopping or when one day travelling so it's very convenient.

Cons

There are no much cons actually, everything is quite visual and easy to follow. You need a short training at the beginning to understand all features but the rest is smooth.

Pros

Receipt collection from users and issuance of debit cards

Cons

When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.

Alternatives Considered

Pleo and Rydoo

Reasons for Switching to Payhawk

Enough features to cover what we need

Pros

It is nice it can be used across teams. Customer service is always very friendly

Cons

- Layout of expenses is quite unclear, you can not easily see what team made what purchase- When adjusting one of the information (categorization) fields this has directly impact on all previous purchases as well. This makes the impact of adjusting quite high. It would be nice if you for example could point out that the information fields such as selecting the date from when you would like to see it change in stead of for the whole administration- The info fields sometimes just change or get empty while typing- Even when adding suppliers to the list of suppliers it still adjust every-time you add a new purchase from the same supplier. When you are thus not focussed on adjusting this you end up with a great amount of supplier accounts for the same supplier (for example 5 versions of the a realtor supplier)- I feel that the interface of the company expenses is quite hectic. A lot of information is displayed but not the information you might want to see there. It would for example be nice if you could adjust the selected fields you see instead of only being able to see the note added and category

Pros

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Cons

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

Alternatives Considered

Spendesk, Expensify and SAP Concur

Pros

Easy resolution via the online chat. The person that assisted me was very patient and run different investigation to be able to resolve the issue.

Cons

Response time, despite an initial contact was made immediately, it took 1.5 day to resolve

Pros

Easy and fast to input and pay invoices, Suppliers management

Cons

In Invoice number we write the number and automatically erases and we need to put again

Pros

U are very responsive, fast adjusting new needas of your clients.

Cons

certain Accounting/ Finance understanding of workflow is missing

Pros

So easy to use by employees. Easy to implement.

Cons

approval management - as we have various employees reviewing and approving sometime skips one of the reviewer. Might be linked to set up issues.

Pros

Ease of useSyncs to NetsuiteUse in the US

Cons

We are struggling with sync errors at the moment but I know the team is working on fixes for us.

Pros

The easy use, implement, manage and control. Also, the support team is impressive! how they follow open cases, the fast answers, their knowledge.

Cons

Is a brand new tool, so it's improving their functionalities every day. We started without the Netsuite integration, and now it's working perfectly. We have also the travelperk integration and it's very good. The best is that the product and development team is always connected with your needs and helping a lot in Payhawk grow.

Pros

Immediate access to spending, oversight for management, reduces friction of collecting paperwork.

Cons

The UI of the website can be cumbersome and prone to breaking completely. Customer service can be slow or uncooperative at times.

Pros

The platform is intuitive and very easy to use. The supporting team is very helpful and they reply fast.What I like most is that Payhawk helps me to control the expenses and have a better view of them as I can create and download reports and be able to include all the information I need.In addition, they help you to integrate your bussiness to the platform and you can have many entities as you want.

Cons

In my opinion, Payhawk can be improved and new features can be added. It would be a good idea to have the possibility to block cards to certain entities and categories so the cards can only be used in entities related to the companies 'expense policy.Also, it would be great to be able to select all the expenses that I want to reimburse instead of clicking one by one

Pros

I have been using PayHawk for around 2 years now and it as been a game changer in my Company for expenense management, invoice payments for suppliers and much more! It's very user friendly and although I do not normally like notifications from apps, Payhawk keeps me on top of reciept submissions and approving expenses for my team! I would highly recommend!

Cons

Sometimes there is a ever so slight delay with updating limits/ purchases/ approvals but it always seems to sort itself out pretty quick!

Pros

Interface, workflows, flexibilty, team card, SEPA Wires, cashback, connexions with other tools

Cons

IBAN not always compatible with SEPA wires

Pros

Easy to use, makes very easy for the accounts department to track and chase for receipts on company purchases, two-step authentication is a livesaver when it comes to fraud prevention.

Cons

There is no option to archive and hide old cards. The setting up of the custom ERP process was complicated.

Alternatives Considered

Pleo and Spendesk

Pros

The product is really useful in everything we do in our finance team, it helps us reconcile expenses quicker and has a really cool app that reminds people when a receipt is missing. Authorising payments is a breeze using the app and when any issue presents the support team is right there to help.

Cons

In the beginning, there were a few things that needed to be adjusted in the way the information was displayed but Payhawk did their best to adjust our requirements and train us to use it and make the best out of the product.

Pros

OCR functionality and invoice/receipt scanning, as well as being able to block cards in real time

Cons

Our users not filling in/submitting the required expense information!

Alternatives Considered

Pleo

Pros

I've been exposed to multiple different expense management tools over the years, and Payhawk beats them all. Simple, quick and no excuses for lost receipts or complex management of expenses. Its quick and simple from an end user perspective, which means I can process each expense as soon as it occurs and know that I will get reimbursed.

Cons

Receipt scanning could be a little slicker and automatically crop just the receipt instead of capturing the whole image.

Pros

It is very easy to use. The customer service is very fast and helpful. They are very solution oriented and developing is quite fast.

Cons

We have been testing with the integration with NetSuite for a long period now and are still not ready to go live (currently using Sandbox) due to errors we receive when sending to NetSuite. Furthermore, reimbursements can only be done to EUR, GBP and BGN, while we have employees in whole Europe with different currencies.

Pros

Is very easy to use, the reports are quite good, and its easy to find an invoice or expense

Cons

When we used payhawk and QBO we used to have a lot of issues, once we migrated to Netsuite it got much better, but we still have some issues. Main one we review the invoice and it migrates to Netsuite but for some reason the invoice/transactions stays on the to review list

Pros

Ease of use for both admin oand end users

Cons

OCR not always working, can be tricky to correct when it misidentifies

Pros

Ease of use, great integration with Xero

Cons

You can only upload one receipt per transaction.

Pros

Very easy to use. Makes training people up on it very straightforward.

Cons

Sometimes the autofill on invoices is incorrect

Pros

The time spent chasing for receipts is in real time and not always left to the end of the month.

Cons

Sometimes there are platform glitches but the product team at Payhawk are always quick to respond and try to rectify