Payhawk Reviews

Pros

The user interface is incredibly intuitive, making it easy to navigate and manage our expenses effortlessly. Moreover, the support team has been outstanding, promptly addressing any concerns and providing valuable assistance. With Payhawk, I have complete control over my expenses and can generate comprehensive reports tailored to my needs, giving me a better understanding of company's financial situation.

Cons

Payhawk is its relative newness as a tool. While it offers many valuable features, there are a few that seem to be missing at the moment.

Pros

the flexibility on limits, the control of spending, the organization of documents, and their support team. I feel that this will grow and the sky is the limit.

Cons

we are still setting up the automation of posting in our accounts software. the initial registration with some employees by not receiving the email and some went to junk mail. but once set all was good.

Alternatives Considered

Reasons for Switching to Payhawk

Pros

It is nice it can be used across teams. Customer service is always very friendly

Cons

- Layout of expenses is quite unclear, you can not easily see what team made what purchase- When adjusting one of the information (categorization) fields this has directly impact on all previous purchases as well. This makes the impact of adjusting quite high. It would be nice if you for example could point out that the information fields such as selecting the date from when you would like to see it change in stead of for the whole administration- The info fields sometimes just change or get empty while typing- Even when adding suppliers to the list of suppliers it still adjust every-time you add a new purchase from the same supplier. When you are thus not focussed on adjusting this you end up with a great amount of supplier accounts for the same supplier (for example 5 versions of the a realtor supplier)- I feel that the interface of the company expenses is quite hectic. A lot of information is displayed but not the information you might want to see there. It would for example be nice if you could adjust the selected fields you see instead of only being able to see the note added and category

Pros

Receipt collection from users and issuance of debit cards

Cons

When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.

Alternatives Considered

Reasons for Switching to Payhawk

Pros

The easy use, implement, manage and control. Also, the support team is impressive! how they follow open cases, the fast answers, their knowledge.

Cons

Is a brand new tool, so it's improving their functionalities every day. We started without the Netsuite integration, and now it's working perfectly. We have also the travelperk integration and it's very good. The best is that the product and development team is always connected with your needs and helping a lot in Payhawk grow.

Pros

Immediate access to spending, oversight for management, reduces friction of collecting paperwork.

Cons

The UI of the website can be cumbersome and prone to breaking completely. Customer service can be slow or uncooperative at times.

Pros

I have been using PayHawk for around 2 years now and it as been a game changer in my Company for expenense management, invoice payments for suppliers and much more! It's very user friendly and although I do not normally like notifications from apps, Payhawk keeps me on top of reciept submissions and approving expenses for my team! I would highly recommend!

Cons

Sometimes there is a ever so slight delay with updating limits/ purchases/ approvals but it always seems to sort itself out pretty quick!

Pros

Interface, workflows, flexibilty, team card, SEPA Wires, cashback, connexions with other tools

Cons

IBAN not always compatible with SEPA wires

Pros

Easy to use for users but sadly not for accountants

Cons

We are always late reconciling the account because people don´t upload documents. It make me appreciate the traditional liquidation process, PayHawk should improve on this side.

Pros

- Easy of use compared to traditional company credit cards that are not digital at all- Receipt management via App & Camera the second the expense happens is helpful

Cons

- Usability of the expense overview in browser version is a little buggy. sometimes it shows open transactions when they were already taken care of. the status of the expense is not always clear and intuitive.

Pros

Easy resolution via the online chat. The person that assisted me was very patient and run different investigation to be able to resolve the issue.

Cons

Response time, despite an initial contact was made immediately, it took 1.5 day to resolve

Pros

Ease of use and super helpful and responsive support team.

Cons

Some features and functionality, that competitors already provide, is still being developed.

Pros

User-Friendly Interface which makes it easy to navigate and manage expenses.

Cons

Card maintenance costI would like it to allow us to manage collections and billing

Pros

Mobile App for employees is very easy for reimbursements.

Cons

Some of the integration with our Accounting system fails from time to time.

Pros

Thanks to Payhawk, we process day-to-day transactions faster and easier. Furthemore, it has helped our overall financing accountability.

Cons

One of the features that is currently missing and would be benefial to our company is renumeration payments.

Pros

I can easily upload all expense papers from everywhere I am. Good control on the expences via the politics section and the requesting funds method.Very useful way of managing all cards, employees access and funds.

Cons

I thing it would be better if all costs marked by the cost owner as reimursable may have an option to be denied by the company without being deleted, so a tracking history remains.

Pros

I like the facility of having all the paymement an the receipts in one platform, so you Know exatly the cost od the thingh you buy; I like the cashback; It's easy to use and all the employees can uses it

Cons

Cost too much, the integration with our ERP wasn't good; , you need to pay if you want a physical credit card, and Payhawk dont read all the information from the receipt well, so in taht point need to improve

Pros

What I liked the most is the simplicity and efficiency of its platform. It is really easy to use and has allowed me to manage my company's expenses in a much more agile and organized way. In addition, the automation of the processes has been a real improvement in my day to day, saving me time and effort. I also highlight the complete vision of spending that the group control panel offers, which has helped me to have greater control of cash flow.

Cons

What I liked least was the cost of the platform. Although I understand that this is a quality and advanced solution, the price can be quite high for smaller or growing companies.

Pros

Simple interface and highly customizable in the way it integrates with Xero.

Cons

The invoice capturing could be improved. Ideally it will convert emails into receipts when appropriate and have a personal inbox so no messages are missed

Pros

What I like most about PAYHAWK? Well, that is easy. First of all, intuitive Design, easy to use and implement and most importantly, good customer support.

Cons

I really feel the impact of a missing SAP integration. That is PAYHAWK's greatest flaw in my humble opinion.

Pros

Easy to use, and very flexible.
I love the API. It makes it easy to make system integrations.

Cons

Picture optimization has given us some minor challenges with receipts that wasn't readable.

Pros

Support and ease of usegreat article and guide to help users

Cons

not sure yet, I am new to Payhawk, cannot comment just yet

Pros

Easy to post and pay invoices. easy to use and good customer support.

Cons

Not able to see export payments in local currency.

Pros

it is an easy tool when you get used to working with it.

Cons

When correcting the fields that were auto-populated it does not accept the correction. It annoys me very much, as I have to try many, many, many times and try to find a way to fool the tool, to read/accept the correct information. (it makes me lose time).

Pros

Payhawk has helped to reduce times in spend and invoices management as employees directly treat with the platform and all the information is recorded, allowing the financial team to focus on other tasks

Cons

Correction of mistakes, it is quite difficult to make changes once a card is purchased