SendGrid Reviews

Pros

The best thing about using the SendGrid Email API was the performance measured in terms of email deliverability and server uptime.

The dashboard provides good insights with respect to number of emails sent, delivered and opened. Thus helps a great deal in improving marketing campaigns.

From the deployment point of view, the integration of SendGrid with the existing email service was quite easy and can be completed easily without great efforts.

Cons

As far as technical aspects are concerned, there is nothing which I don't like.

On the pricing front, would like to add my views. Currently, the pricing plans are available as Free (100 emails per day), Essentials and Pro. The Essentials plan starts from 14.95$ per month for upto 40,000 emails a month and the Pro starts at 89.95$ per month. These plans are good for small and medium size websites.

Would be good to see if a new Basic plan is introduced for a low starting price of 4.95$ per month and offering upto 10,000 emails a month. Such a plan would be highly suitable for extra small website applications who have a limited customer base.

Alternatives Considered

Sendinblue

Reasons for Switching to SendGrid

Going by various product reviews and comparing the various plans offered by different vendors, we decided to select SendGrid as the best choice for our email requirements.

Pros

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Cons

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

Pros

Sendgrid is the default email service provider for the no-code tool Bubble. Although it has a some minor issues like email are often landed in spam folders, it is easy to set up and working as expected most of the time.

Cons

Some minor issues like email are often landed in spam folders, important emails mistakenly blocked as spams or not sent on time

Pros

SendGrid is the best option to boost your business ahead or rather your marketing emails; its detailed reports on clicks, opens, subscribers and even spam lets you revise or edit your campaigns and thus increase conversion. SendGrid is best known for its editor, which lets tailor your emails according your needs, both demographic or geographic.

Cons

Actually, I become slow to recommend SendGrid due to its limited features of contact management; it does not provide many options compared to Mailchimp. I also did not like its pricing, which determines the quality of your SendGrid dashboard.

Pros

Inbuilt features of html template and drag and droop builder is best for creating responsive email templates for email marketing automations

Cons

It needs some more drag and drop features to make it more easy like no code tools

Alternatives Considered

Zoho Marketing Automation, Mailchimp and HubSpot CRM

Pros

Sendgrid is stable, fast, and super dependable. Years of experience in their field made them definitely a leader comparing to similar products at less scale.

Cons

It is so hard to set up billing. After using it for more than a year, we still have to resort to manually paying our invoices every month and type in our credit card number.

Pros

The platform is functional and sufficient for a few newsletters/emails without the need for perfect templates.

Cons

It is very difficult to design a newsletter using their drag-and-drop feature. You should not be too demanding on the design. Moreover, analytics are also limited compared to competing tools.

Pros

Easy setup to get started with. We used in really well integrated with out own business API.

Cons

Logging could be difficult. We lost our password and a team member left, which made it difficult to change some of our automated emails

Pros

Easy to setup, and a I don’t really think about it

Cons

I don’t have an answer for this question

Pros

email tracking and reportingSendGrid integrates with a variety of other services, including CRM software, marketing automation tools, and more.

Cons

more advanced list segmentation capabilities, such as being able to segment based on past purchase history or specific email interactions.

Pros

ok this is not a free software but you can get all you want: just smtp or stats and more.. what I really enjoyed was the stats service.. If you run an e-commerce you'll be familiar with the question: "did my customer got the email?" well with sendgrid you can actually answer that question. You'll have a full report and you can easily tell if your customer got the email or something went wrong. This is something just invaluable.

Cons

This is not a pricy software but you need to understand its value. if your business is not big enough maybe it will be hard to sustain. nevertheless i just can say this is the place to look even if you have a small business. unless you want to take the burden of handling smtp this software is just awesome.

Alternatives Considered

MailUp and Mailchimp

Reasons for Choosing SendGrid

This is the best software if you need an affordable secure smtp with stats and cherries on top.

Switched From

Mailchimp

Reasons for Switching to SendGrid

SendGrid is my recommended choice. I'll keep suggesting it to all my customers.

Pros

It has a really good transactional API and the dynamic template is nice and easy to use. Ruby gem for SendGrid is good as well.

Cons

The configuration part is terrible. When you add Sendgrid add-on through Heroku it gets blacklisted instantly. When you tried to a new account the signup process is terrible. They have added 2FA and sender authentication that is a good thing but that is a nightmare for a project with multiple devs and having multiple environments. They need to add features for developers.

Alternatives Considered

Sendinblue

Reasons for Switching to SendGrid

I decide to choose SendInBlue over SendGrid because they have become terrible with their initial configuration.

Pros

Love the UI, the simplicity of the setup, the training / onboarding videos, and the ease-of-use. It's a great tool. Also, the visual template builder is great.

Cons

I ended up switching to Mailgun just to test things out - and honestly, they're both pretty amazing, but I stuck with Mailgun because (at least at the time I switched) they had a more generous "free" plan.

Sendgrid is great though!

Alternatives Considered

Mailgun

Reasons for Switching to SendGrid

Well, I do use both still, but probably use Mailgun more honestly - just because they have a more generous "Free" tier. But Sendgrid is just as good, honestly.

Pros

Easy to use API, advanced features, relatively friendly and very secure with 2FA foreced on you and every user in the system

Cons

Customer support can improve significantly (didn’t reply to my ticket for more than 2 months, I had to approach the sales department for making sure my ticket is reviewed)

Pros

We use sendgrid for our enterprise application for all purpose ranging from notification, verification and transactional information. We switched from a competitor that was burning our pockets and had a lot of issues. the pricing was a balance between our budger and our requirements and send grid just fit into the grid for us

Cons

No complaints. However the suggestion to the manufacturers would be to improvise the documentation for this product to provide more use case specific guidance to help users

Alternatives Considered

Amazon Simple Notification Service (SNS)

Switched From

Mailchimp

Pros

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Cons

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Alternatives Considered

Mailchimp

Switched From

Mailchimp

Pros

Sendgrid is ready for your scale. From the smallest Saas apps to the largest enterprises, Sendgrid was built with scale in mind. It handles transactional emails very well, and is relatively simple to integrate into your codebase or product workflow. Templates come out of the box, but some coding knowledge is needed to style transactional emails. All templates can be easily versioned.

Concerns on security and blacklisting are limited. As long as you follow their recommendations, Sendgrid will deliver your email.

Pricing is very fair and generous. In years of use, I've never gone over a plan limit.

Cons

Functionality can be limited in interesting ways depending on your plan. On the most basic paid plans, several code features are just missing. Reporting is the most glaring issue, with basic reporting showing only a rolling group of recently sent emails. Without a deeper dive into your logs, you may miss issues.

Transactional emails also lack some features that seem required, like weblinks for email and easy native unsubscribe. There are workarounds for both, but not without challenges. Version tracking for templates is also completely missing, unless you use new versions for each edit you make.

Pros

integration process with our product was fairly straight forward and on-going maintenance is low cost.

Cons

as a customer for more than 7 years I have been satisfied with the service. The platform, per the conversation with the customer support team, has seen a large rise in fraud and has begun banning clients regularly even when compliance hasn't completed a diligence process. This has resulted in a large amount of "false positive" cases.

When they ban your account, there is no notification. It just says you aren't authorized to access your account. Even if you are paying for Pro support you have no ability to access your account to call support. You have to submit a ticket and then wait 24 hours+ to get a call back.

Pros

It's been over 2 years of using Sendgrid for many things within the marketing team. The code editor allows for effective e-mail marketing campaigns. SendGrid has tons of useful e-mail templates.

Cons

SendGrid doesn't have an intuitive GUI to edit like MailChimp. To make a custom e-mail marketing campaign you must know how to code.

Alternatives Considered

HubSpot Marketing Hub, GetResponse and Mailchimp

Reasons for Choosing SendGrid

Cost and ease of use.

Switched From

GetResponse and Mailchimp

Reasons for Switching to SendGrid

Budgetary limitations

Pros

it was quite easy to setup to use transactional emails and there was a free tier to start which is great for startups

Cons

the reputation of the shared IP is not really good and we still landed in spam. the biggest problem we had was that from one day to the other my account was supsended because "we were sending spam". No warning upfront, no chance to react upfront - just the information the we are suspended now. The problem: this e-mail came on a Thursday evening (out of office for me) and I reacted on Friday. The support did not answer anymore so we where off over the whole weekend cause their complience team is available only during weekdays business hours. The 24/7 chat support could not help me either. I needed to wait and we lost a lot of signups during those days off. Finally I got an example from them and could identify the problem. What I worry about is the fact that we did not get any warnings and no examples. If they would simply warned us upfront we would have solved everything right away and we would not have lost so many days without transactional emails.

so - really a very poor support experience.

Pros

It has a good set of features, not many competitors covers all the functions provided by SendGrid

Cons

The customer supports is very bad. It was quite much better before it was bought by Twilio. When you have problems with their platform suddenly stop working (we stop getting emails for 2FA, pass reset, etc in a few days and delivery rate dropped below 20%). Their support was not responsive and their only option was to pay for more dedicate ips, increase or cost by x6....and only for sending a few emails per day.

Alternatives Considered

Mailchimp Transactional Email and Mailgun

Reasons for Switching to SendGrid

Better reputation.

Pros

We’ve been using sendgrid for more than 6 months now for our clients and we’ve seen amazing results with it. We’ve seen a conversion lift of somewhere between 10-12% which is great. The thing that I find most useful is it lets you collect signups and feedbacks right into the emails. I know its not some out of the box features but we’ve tried many other tools and we found sendgrid to have the easiest setup. The deliverability rate is also great for a email marketing tools and the metrics that it offers are really insightful. It helps us regularly monitor and reiterate our email sequences to optimise performance.

Cons

I don’t think I’ve noticed any cons yet in my 6 months of usage. Its bug free and easy to set up email marketing tool

Alternatives Considered

ActiveCampaign and Mailchimp

Reasons for Switching to SendGrid

ease of use

Pros

Generally set and forget for the years that we've used them, but reliability has been a major problem recently -- see cons.

Cons

Ever since last September, we've had about a 1% error rate with Sendgrid due to random 406 errors. Based on what we've seen on the internet, we're not the only ones. As a utility integration that the rest of our software depends on, this is wholly unacceptable. Imagine your product, and imagine that 1% of emails your product sends just randomly fail.

Sadly, their support has no drive to actually solve the problem. We've been back and forth with their support for months now with no resolution. The last three interactions are about them asking about a different key in our request, one key at a time. This is the interaction after "escalation". At this point, we might get through describing a single API request by the end of the year.

Strongly recommend to just go with any other vendor that actually works. As a utility play, there is no way you can afford to spend time worrying about whether your email provider is reliable.

Pros

The uptime and delivery monitoring service is the best in class. No doubt large enterprises like Uber, Spotify, etc. use sendgrid for their email delivery. Additionally, its overall communication tools suite like Twilio SMS, Whatsapp business make it an all in one solution for all the communication related APIs

Cons

Probably needs a little elaborative developer documentation with respective to example code samples for a newbie.

Alternatives Considered

Sendinblue and Mailchimp

Pros

We used Sendgrid for our Email Marketing. I loved the technology, the cost was okay and easy to implement.
It also optimized to reach user inbox instead of spam.
It could also be integrated to CRM of your choice which team liked.

Cons

The support, I mean, if you are paying $100,000 an year, we expect a dedicated person, which was not available. Even the sales team felt like more to make sales than worry about use case or team.