Procore Reviews

Pros

Much better than the competition at managing a range of projects across the things you need in construction
- RFI,s , punch/snag list (we use this for internal "to do" items) and critically the main contract variations- this is a bit clunky but REALLY effective when you get the hang of it
- meetings recording is again a trifle clunky but very effective so I forgive it

For the first time in 15 years I have proper oversight across all projects (typically around 40-60) and can manage the progress of each from my iPad wherever I am.

Site logging app very powerful

Clients love the visibility

Document handling with version control is brilliant

Cons

The only really annoying feature is that the company level information (ie visibility across projects, personal "open items" lists and financials) is only available on the browser version not the app.

The directory and permissions systems are well intentioned but actually you have to subvert them a bit as to do anything useful people really need full admin rights (even to add a contact to a directory- if this is to be used as the main shared company contacts directory we need everyone to be able to do that). I am happy to give my people that, but I can imagine a lot of companies where you don't want all your staff to have access to budgets and financials.

It is expensive- we think it a great investment at this time, but it is nonetheless expensive. if you are looking for a cheap app this is not the one for you.

The us-centric language and set up is a minor irritation- the partial attempt at making it Anglophile (changing a few of the function names) is actually worse than useless as the changes just confuse people- the training videos refer to the US terms for things and you can get used to pretty fast, but then they are not called that on your screen.

I would love to be able to customise some of the standard PDF outputs

Drawings handling a bit clunky, particularly markups- brilliant idea and conception but difficult to use as you can't undo markups once you have done them which makes people risk averse in case they cock it up- I am confident this will improve

Pros

Procore will allow all of the projects managed within our company to be managed in a single, universal format which will significantly increase efficiency. Procore also directly connects our office and field teams, including our subcontractors and vendors. Procore offers a lot of training to help get started, and the 24/7 chat support is helpful.

Cons

The cost is a big concern, but you don't buy a backhoe to let it sit and not dig holes. Don't spend the money on something like Procore and make its use "voluntary" within your company. Make its implementation throughout your company a critical item. Select your Company Administrators wisely and give them time to learn and properly set up the software to meet your company's needs. Develop standard operating procedures to help your team members understand how to use the software in line with your company's requirements. Procore isn't one of those things where you can just swipe the card and tell everyone to use it.

Alternatives Considered

RedTeam Flex and RAKEN

Reasons for Switching to Procore

All the other projects seemed to be missing a major component at some point, whereas Procore covered all the bases. Also, Procore offers unlimited licensing, so we can invite the entire project team to include architects, engineers, subcontractors, and vendors in a single project. After approximately 6 months of using Procore, we have invited 150+ users to different projects. Most of the other platforms came with +/-10 licenses, which barely would have covered our inner office users.

Pros

Initially it seemed very easy to integrate and use the software from bidding to QB integration.

Cons

Sales team upsold us with QB Connector, but failed to deliver the same functionality as shown. Sales team showed capability of QB (Online only) connector integration, using many cost codes, and the product database with labor / material. Never disclosed QB Desktop connector doesn't have the same functionality until 1.5 months after purchase when implementing software. Implementation service team finally discloses can't use the various cost codes, but also requires user to separate all material and labor for all database items, causing double the time to bid projects. Procore management refuses to respond, sitting now for 3-weeks without any communication for resolution. Software is unable to be used, and can't integrate any ERP for budgets, bids, and completely useless. Beware of this for small business owners, Procore management will strong arm you, even when their Terms and Conditions state refund is applicable when they misrepresented their product capability, therefore costing you an additional $2k for software you can't use. They will hold out and cost you money each week, after being notified through BBB of compliant and refusing to acknowledge their own integration issues.

Pros

I can have closer communication with my work team to keep track and monitor the tasks carried out, better coordination in each process from start to finish, managing to have the tasks on time for delivery, I liked it because I manage many projects in one just software that helps me have order

Cons

I actually like everything, no problems or malfunctions have ever happened to me.

Pros

Procore does it all! Submittals, RFI's, Schedules, Commitments, Change orders. I highly recommend all construction trades use this for ease on their projects. This software does the work of many softwares and eliminates the need for multiple emails.

Cons

They need to work on integrating existing accounting software's. Many contractors using this system are also using their own accounting system so it is dual entry.

Alternatives Considered

OpenGov Permitting & Licensing

Reasons for Choosing Procore

Multiple users over multiple companies have access.

Switched From

OpenGov Permitting & Licensing

Pros

Great brand known by all. They offer fantastic support and amazing PM tools to empower project teams, from accounting to the field.

Cons

Financials can be a bit difficult to implement and train users on and accounting integrations may fall short in certain areas.

Alternatives Considered

Autodesk Construction Cloud

Reasons for Choosing Procore

It was PlanGrid at the time and fell apart once taken ove by ACC.

Switched From

Autodesk Construction Cloud

Reasons for Switching to Procore

Same cost but more integration capabilities and stronger brand.

Pros

Procore was able to integrate with our accounting software (SAGE 300) to help reduce duplicate entry.
Procore has a very good user interface and has been adopted well including in the field.
Procore continues to improve the software and integrations to increase the value and usability.

Cons

The cost is higher than we would like. Some of the tools are not fully connected to SAGE yet, so the features are not quite as useful. For example subcontractor invoicing is still being connected.

Pros

I loved how robust Procore was. It had so many features that allowed you to organize and track just about every aspect of every project, no matter how big or small. They have wonderful training videos on how to work each program and how to navigate the platform. I also liked that you could invite your subcontractors to collaborate with you inside of Procore at no additional cost to them. Overall, a really great software program.

Cons

I felt that integration with Quickbooks was a very lengthy process. We had to do several test runs, upload thousands of codes into our system and we were constantly having issues with our server firewall blocking access to the ERP syncing. It was not just an issue in the beginning, but an ongoing issue.

Alternatives Considered

Sage Construction Suite and Viewpoint Vista

Reasons for Switching to Procore

More features. Industry Standard. User friendly platform.

Pros

Top of the line project management software, there is sections for everything you need to manage your projects. Very user friendly and good for collaboration.

Cons

The cost. While a great product it is an expensive one.

Pros

Being able to have all projects together in one place while the different features collaborate with one another to help manage projects easily and efficiently.

Cons

Sometimes the software seemed to run quite slowly, particularly when using the search function.

Pros

Great software it is user friendly and allows me to catch up with my backlog in time, its fast its efficient , it is just perfect I love it.

Cons

At times the system has glitches either than that everything is great

Alternatives Considered

SAP Ariba

Reasons for Choosing Procore

The system was too cumbersome

Reasons for Switching to Procore

A friend that referred to me really impressed me by detailing the usefulness of the product and I was sold.

Pros

What I like most about Procore is the perfect organization that it provides for all documents, reports, and communications of project members on the cloud, which enables all team members and stakeholders to be kept up-to-date and informed of everything that is going on with the project. I appreciate how providing all project management tools in one place simplifies the procedures and saves a lot of time, as most of the outstanding issues are resolved directly, as all concerned will have knowledge of the matter and will communicate with each other to implement the appropriate solution. I love the reports that are prepared by Procore, as they cover all project management functions and show in a modern format that includes graphs and tables the general status of the project's business and completion percentages and also cover all financial aspects and much more. I appreciate that Procore acts as a database that includes all project correspondence, drawings, reports and material delivery requests, and through several logs that show the dates of submission and response, you can know the status of each request or scheme with ease.

Cons

Procore is ideal for contracting projects, and I don't think there are any negative things or technical problems, as it is connected to the cloud and has an amazing interface, it depends only on the work team and their cooperation by taking advantage of all the wonderful tools available in Procore.

Pros

Very easy to use and set up the preferences. Document uploads are simple drag and drop functions in most areas. Creating user access templates and controlling or restricting access to certain areas of the platform is very easy. Individuals at all levels throughout the process are fairly easily able to understand what they need to do as it is very intuitive.

Cons

The user access setting need to be customizable at a lower level of detail, I would have rated five stars for Features & Functionality if it weren't for this. I find myself having to give people within the group full Administrative rights to tools in order for them to do what should be a task available at a lower level without full rights to change setup of the tool. If you aren't doing the same or extremely similar projects each and every time, there needs to be a Corporate level for reporting purposes and what they now have as "Company" level would be more the project level for those projects that are almost identical and/or being performed by the same project group. Changes made to the company level affect all the projects underneath that company and many settings are only at the Company level so if your projects aren't VERY similar to each other this may not work out well. In our case, Procore has managed a work around for this but it causes many of the executive dashboard functions to not work right. Limited customization but with a little ingenuity you can figure out ways to make things work.

Pros

> Unlimited storage for your project photos, documents, drawings, etc...
> Easy to use, free mobile app (Android & iOS)
> Everything is archived and stored in an organized manner, it's like having your entire project in a cloud-based filing cabinet
> The project / company directory tool is really great and well organized, you can also easily download a contact's business card for upload into Microsoft Outlook
> The daily log tool is excellent for the superintendent to record all day-to-day activities on the job-site. A report can be produced looking at all daily logs throughout the project. A great asset to have in the occurrence of a dispute.

Cons

> The built-in scheduling tool is cumbersome and sub-par. It's better just to run project scheduling out of different software all-together (I.E. Microsoft Project or Primavera). However, Procore does allow for you to upload your MS Project or Primavera files, this is very handy.
> You cannot create sub-folders within the Photos tool. Just one folder per location / subject to store all of the photos in. We would find it useful to have sub folders, such as: Folder 1 = Pre-Construction Photos, Folder 2 = Building A, Folder 3 = Unit 101 ... ect...
> Once an RFI is created and sent, it cannot be edited. there are many instances in which we need to modify RFIs after they've been sent, sometimes the client even requests it from us.
> It'd be great if the Photos tool on the mobile app allowed for users to take pictures using the cell phone's volume buttons

Pros

There are numerous things I like about Procore. What I like best about Procore would be that it is a great organizational tool. It helps streamline every day tasks, whether it be sending submittals to be approved or simply keeping track of time spent on site. The fact that it helps so much with time management (which is key for project planning) is a crucial aspect of the software which makes me really enjoy it. It makes life easier by keeping record of just about every aspect of a project. It's extremely helpful that Procore keeps track of emails for you in regards to things like submittals. This makes it so there is no confusion about whether or not an email was actually sent or received. The software also allows construction documents to get approved in a more time efficient manner. I love that the architect, or whomever is the approver, can do so online via a credible software instead of just word of mouth, or in an email. It is much more legitimate. In terms of the vendor, they have been great. Their customer service is outstanding. They are readily available to help no matter what time of day it is - which is wonderful. They also provide many tutorials and seminars to help get a deeper understanding of the software and all that it does. Every time I have contacted customer service they have been quick and to the point. I really appreciate this because when I am at work, my time is even more valuable and I have a sense of urgency with everything I do. Being in the construction industry there are always crucial deadlines that are important to make. I don't have time to sit and chat with customer service for hours as they ask me annoying protocol questions that jump around the initial question that I have. So Procore has really been great with that.

Cons

Some of the layout is bothersome. For example, the project directory. The project directory would be better for close out documents if it was organized in a different way. I would love to see procore organize it by division. The software is also rather costly. It is a big expense, though I have found it to be worthwhile.

Pros

The software integrates with other software that we have already been using. It helps us keep everything we need in one place and makes it easy to track project progress and subcontractor progress. Our team is also spread out between the office and field with projects all over Southern California and it allows our office team members and project managers to all be on the same page no matter where they are working.

Cons

There are some technical issues that we have experiences with payments accidentally syncing twice. It would be nice if we could manually adjust the PCO and PCCO numbers in case of error to make sure everything matches up, as well as being able to approve the status of PCOs or invoices even if there is another PCO or invoice that is approved after the one that needs adjustment. It would be great if the commitments were separated by the different Prime Contracts they belong to, similar to how the client invoices are organized, instead of having all of the commitments lumped together. Also having to manually set up new billing periods for every project is a little tedious and it would be nice if new billing periods could be created the first day of the new billing period automatically.

Pros

Cloud-based. Great customer support. Willing to do the work and research it takes to develop the tools needed in the field.

Cons

There is soooo much to learn. There is a rather long learning curve, if you've never used programs like this. The thing that would be most helpful to me is if there were not just a video, but an interactive tutorial for the tools procore offers. It would be much easier to learn them if we had to "practice" using them without the risk of screwing up our project or making a bunch of entries that we have to back out because we did it wrong. That is what keeps most of us from utilitizing ProCore to it's full potential. It would also be awesome if we could EASILY see who can see the information being input in to ProCore. I know we set up permissions, but if you have more than a couple of Admins, like we do, those permissions might get changed. It would be nice if we could click on the "configurations" or "settings" in a certain tab and just see a list of people that have access to the tab. Last thing... dammit, we need to be able to set up meeting templates. Our basic template for Owner/Architect meetings, Project Kick off Meeting, and weekly sub meetings NEVER CHANGES. We need meeting templates that can be set up at the company level and added to each project, just like inspections.

Pros

Great tool for field staff. The capabilities are seemingly endless. We can share real-live data with teams working on site that helps us make smart business decisions. Numerous architects, owners and subs also use which makes process seamless

Cons

The accounting side can use much improvement. There's not much flexibility and as jobs become more complexed so does the Accounting. I have found there are many issues trying to integrate with other systems. Having a third party integrator, Ryvit, is a disadvantage, as ProCore needs to get them involved for most issues which delays the process by day(s)

Pros

Procore is extremely user friendly. I like how anyone from the most technology-savvy to the least can pick up how to use the software. It puts the whole project in one place, which makes information sharing and management much more efficient. The interface is easy to understand and does not take click memorization to learn how to find what you're looking for. Having mobile inspections and drawings is critical, and the ability to add photos to any tool is extremely beneficial. Their observation module is ideal for quality control, and makes documentation simple and effective.

Cons

The mobile app can be challenging in the fact that it is regularly changed, and not always for the better. It has happened multiple times where features were changed and there is no discernible benefit and it makes the experience worse. It would be helpful if Procore expanded their drawing markup tools to make them a bit more flexible when it comes to posting information to the plans, and Procore needs to simply it's submittal date calculation so that dates can be added during the submittal builder feature and the calculation feature works from any tool.

Pros

Nice features for drawings, submittal/ RFI tracking. A focus on efficiency is clear i.e.; emailing data directly to issues (as if it's just another person on your contact list), distribution lists, drawing updating and distribution. The company is obviously working to perfect their software and improve their capabilities.
Also, the ability to get everyone involved in your project and the information they need just through an invite and for free, well it's something that's almost priceless.

The company is active and rolling out updates, building and keeping the community active, and always seeking feedback which is always good to see.

Cons

There is a lot of detail in the emails that participants receive that either needs to be condensed or their are some tiered options for how much information you receive. At this point I'd still argue that if your company had a decent software for project management before, the improvement you see in efficiency may not cover the cost of the software. If your coming from only utilizing email and excel spreadsheets there is no argument that you'll see much increased efficiency and an immediate ROI, but coming from another established project management software you'll want to really dig into some of the unique features.

Pros

The interconnection between the construction drawing set and the RFIs was very impressive for our team and our clients. This wasn't an aspect we were expecting when we initially started with the program. Our clients were also impressed by the "ball-in-court" tracking and the accountability it presented. Everyone on the project could see where something was sitting. The optional email notifications and reminders were helpful and made one less thing for our team to do.

Cons

Procore was very adaptable and the Support Team was available and helpful when we were doing the initial set up. I don't have any suggestions for improvement at this time.

Pros

There is so much to like about Procore. Some of the best things are: their support team, continuous improvement, mobile functionality, and integrations with other software.

They have account champions that are required to have quarterly meetings with clients. This pushes us to continue to find new ways to use Procore. There are so many facets that we, as a company, are not used to being included with a project management solution. So it's good to have someone on the inside that will give us honest feedback, run trainings for us as needed, and connect us to the right people to learn more about Procore.

Cons

The continuous improvement can change things that people are used to for a while and thus change best practices without communicating sometimes.

It's also very expensive compared to previous legacy project management software. This is to be expected because there's so much more to it than previously.

Pros

Internet/cloud based - can work from and access project info anywhere!
Holds all of my projects, my contacts, and all the data for every project in one easy-to-use program. Everything I need is accessible from home, office, or the field.
Posting drawings and linking Documents, RFI's, Submittals, etc. is easy, and immediately updates those links and markups for everyone who needs to see them. I don't have to worry that one of my superintendents or subcontractors is building off of old drawings.
We are just starting to learn and set up the financial tools. I can already see the value in the way they work, and can track which subcontractors have and have not submitted change order pricing, or responded to a request for pricing.
I love the photo albums. The owners and clients we work with also loving having their job site cameras linked to a project's home page.
I'm incredibly impressed with the thoroughness of ProCore - if it's related to construction project management, ProCore has a Tool for it!!!

Cons

It has been very time-consuming to set everything up, and a little difficult to get some of our design teams to buy in to using it. However, with a little training and explanation a lot of them are starting to see the value in ProCore and appreciate the functions it has.

Pros

I like how clean and clear the information is presented visually on the screen. It works well on mobile devices. There seems to be excellent customer support helping the customers use it to the fullest of its abilities.

Cons

The inability for reviewers to save working files of shop drawings in a reviewer/user only location prior to submitting / uploading the official review/response. Also, I wish the reviewer could upload and utilize custom proprietary shop stamps so reviews can be done completely online.

Pros

Intuitive and clean interface that can be viewed on a number of platforms (Chrome, Explorer, Edge, Fire Fox, Safari, and possibly others). The landing screen within each project gives a visual indication and within 10 seconds the user can gain an understanding of how the project is progressing.

The ability to link documents to the drawings and have that information immediately available is an invaluable feature. Our teams no longer have to go back to the job trailer to look up an RFI or Submittall document in the filing cabinet.

We have only been using it for 4 months and it is quickly gaining traction among our group and subcontractors.

Cons

Some of the workflows just aren't set up for larger companies. Currently the RFI and Submittals, while they route through many of the same people, do not have the same workflow in Procore. Submittal workflow can be adjusted by the creator of the submittal whereas RFI's can only be assigned to one person. Sounds reasonable, however, submittals can be forwarded to other design personnel for review but the RFI's do not have the same flexibility.

Importing into Procore is hit or miss. Some modules have an import option, some don't, some require the user to email the support team and have them perform the import on their behalf. It's up to the users to figure out which is which.

Email is limited to only those users that are registered in Procore, meaning, I cannot email an RFI to anyone that does not have a registered email address with Procore. That limits my ability to collaborate with a project team.