User Reviews Overview
About Brightpearl
Brightpearl is a complete Retail Operating System for brands, retailers and wholesalers, that’s designed to scale with fast-growing e-commerce brands. Our platform offers flexibility to respond to rapid changes in demand with...
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- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Brightpearl is a fantastic all in one ERP system
Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.
Pros
Great for automating your eCommerce orders.
Cons
Finance system needs improving for handling offline customer credit accounts.
Alternatives Considered
ChannelAdvisorSwitched From
Sage 50cloud AccountingResponse from Sage
Hi Adam,
Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!
Thank you again,
Tom (Brightpearl)
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!
In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!
Pros
Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.
Cons
Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.
Response from Sage
Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl!
It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come.
Thank you,
Tom (Brightpearl)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very expensive for little gain
Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available.
Pros
The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.
Cons
The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.
Response from Sage
Hi Martin,
Thank you for your feedback, I'm sorry that it's not more positive, however.
Notice. We prefer longer contracts - it reduces our admin cost for maintaining them, which we in turn pass on to our customers. However we are open to discussing shorter contracts, however.
Functionality. We have expanded our range of apps which integrate to Brightpearl from a variety of providers covering accounting, listing, and more. Regarding Amazon, did you raise this request with your success team? We use customer demand as a strong measure when building our our roadmap.
Read access to your account. The price for read only access you were quoted is significantly less than the figure you've quoted. I'm not sure if it is a typo on your end or a mis-reading to you on your end?
I'm sorry we couldn't work this out. I know we've attempting to work through these issues with you, but as you've moved on to pastures new, we wish you and the rest of the team all the best!
Tom (Brightpearl)
Top Brightpearl Alternatives
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great customer support
Pros
Brightpearl provides great customer support. Shout out to [sensitive content hidden]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center.
Cons
You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center.
Response from Sage
Hi there Zakaria,
Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it.
Thank you again,
Tom (Brightpearl by Sage)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Manages the core of our business, finances and products.
We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.
The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.
Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.
I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.
Pros
the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.
Cons
Sometimes you have to do things by the book and can't cut corners in processes.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great for internet sellers
Pros
I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues.
Cons
I don’t have any dislikes but I have requested features such as batch processing and fractional units
Response from Sage
Hi there Laura,
Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long!
It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems.
We appreciate your feature requests too - we're reviewing those as I type! :)
Thank you again, here's to another 10 years!
Tom (Brightpearl)
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Brightpearl Review
As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.
Pros
Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.
Cons
Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
BrightPearl Review
Implementation was super easy. Reporting wasn't overly complicated but you could still drill down to what was needed.
Pros
Super easy to use. Nothing was over complicated
Cons
As your company grows so does their price tag
Response from Sage
Hi there Jennifer,
Thank you for your review!
It's great to hear that you're finding Brightpearl so easy to use and uncomplicated, that's how we designed it to be so I'm really pleased that's it's delivering for you.
Thank you again,
Tom (Brightpearl)
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent software for growing E-Commerce business
Pros
As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states.Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs.I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team.
Cons
There were no major cons for us with this software.
Response from Sage
Hi there Anthony,
Thank you so much for your review, we love hearing from our customers!
It's fantastic to hear how well Brightpearl is meeting your needs particularly being able to have visibility of your orders, purchases, and returns.
Your feedback on your implementation team is also wonderful to hear. Being able to hit the ground running is such an important consideration for other e-commerce brands so your endorsement is so valuable for them.
Thank you again,
Tom (Brightpearl by Sage)
- Industry: Luxury Goods & Jewelry
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Review Source
Getting Better and Better- 8 Months working with BP
After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list.
The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't.
The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next.
I would recommend them, especially if you sell on Amazon FBA.
Pros
Multi Channel inventory management - Including Amazon FBA
Reports - to many to list
The Accounting System
***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***
Cons
Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible.
They are still having "Growing Pains" and many features are in need of improvement.
No time saved listing on ebay
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent for multichannel businesses
Pros
Brightpearl is a great tool to sell products via lots of channels. It is easy to use and has powerful APIs which we've used successfully for our own integrations. It has kept up with our rapid growth over the past 5+ years and we'd recommend it to a business in a similar situation.
Cons
The accounting section of Brightpearl meets the minimum requirements but has not really progressed for some time and is behind other tools. It does the job but if you have complex accounting needs you may need a separate accounting tool.
Response from Sage
Hi James,
Really appreciate you taking the time to review us, thank you.
I'm really pleased to hear that you're growing so well with Brightpearl and it's great to hear that you're making use of our open API with your bespoke requirements.
Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup.
Thank you again,
Tom (Brightpearl)
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Support is very slow
I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system.
Pros
I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical.
Cons
Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is.
Response from Sage
Hi Jessica,
Thank you for your feedback.
I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly.
In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed.
I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed.
Thank you,
Tom (Brightpearl by Sage)
- Industry: Internet
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Review Source
Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash,...
Here is Brightpearls Status report in the last few consecutive days only.
These are the ongoing problems they have and it really effects your business.
http://status.brightpearl.com/history
Brightpearl.com Website Unavailable
This incident has been resolved.
Nov 14, 09:30-09:40 EST
Affected performance EU
This incident has been resolved.
Nov 14, 05:13-06:53 EST
Delays in order downloads via the API to external integrations
This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course.
Nov 11, 12:21-23:11 EST
Log-in Unavailable US East
We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates.
Nov 11, 12:42-20:38 EST
Degraded performance on EST server
Everything now seems back to normal. We're sorry for the disruption.
Nov 10, 16:50-18:35 EST
[Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014
The scheduled maintenance has been completed.
Nov 5, 04:00-06:00 EST
Issues with importing and exporting within Brightpearl
We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact [email protected]
Nov 4, 07:39 - Nov 5, 04:37 EST
[Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014
The scheduled maintenance has been completed.
Nov 4, 19:00-21:00 EST
Log-in Unavailable US East
All EST accounts are now functioning normally. We're sorry for the brief interruption.
Nov 4, 16:26-16:44 EST
Affected performance EU
We apologise for any disruption caused to your business by this.
Pros
Will edit the review when I have something positive to say.
Cons
Brightpearl has lots of Bugs and the server always has performance issues.
I know there are positive reviews but I am simply stating the facts
Just read the apologies in the last few days.
Please be careful.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Cracks showing but nothing is perfect.
I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there.
Pros
Value for money. Versatile easy
Cons
Support needs investment. They need to take responsibility for their bugs and issues
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Easy to use and gives us all the necessary functions we need to run our online store
Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares.
Pros
It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data. It is also easy for us to collaborate across our different departments and makes our workflow much leaner.
Cons
There is so much valuable data in Bright Pearl, but we are not managing to create our ideal dashbord in the software.
Response from Sage
Hi Toni,
Thank you for your review, we really appreciate hearing from you.
It's fantastic to hear that you're getting so much control over all your data and running your online store resulting in more efficient workflows.
On your point on creating the dashboards you need, we have a few options - one of which I'm sure will work out great for you. I'll get your Success team to run you through them.
Thank you again,
Tom (Brightpearl)
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A comprehensive back office system for a wholesale business
We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth. It was, and from set-up it has been the backbone to an 8x increase in turnover.
As a distributor, our large wholesale orders (hundreds of lines) sometimes test the capacity but that has been continually improved. Having the API and being able to integrate with Manifest for taking orders online was a huge efficiency for us, and are now looking forward to a possible integration with a barcode system.
In general support have always been very efficient. We have never had to leave any issue or request 'unsolved' which is good to say after four years, and I have appreciated that support tickets get escalated promptly where necessary to get to a practical solution quite quickly.
Pros
Very comprehensive
Cons
Sometimes feel it's geared towards ecommerce more than wholesale
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Fantastic easy to use platform, constantly being updated and improved,.
We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system.
It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members.
Being an online service means we are all able to work from home, or on the go.
Pros
Versatile, simple to use, efficient
Cons
Being cloud based means the service does drop, however this is irregular and infrequent
- Industry: Logistics & Supply Chain
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Review Source
Brightpearl - saving time with integrated technology.
Pros
Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.
Cons
For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.
- Industry: Business Supplies & Equipment
- Used Daily for 2+ years
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Review Source
Great all round platform for B2B sales management
We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.
There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business.
Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.
Pros
All in one package for CRM, Inventory and Accounts
User-friendly interface
Cons
Slow / buggy releases
Lack of automation options (we use the API to fix this)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
We'd be lost without Brightpearl
We've used Brightpearl for a number of years, over that time the functionality has grown hugely and positive changes continue. We're an International Schoolwear business and we really couldn't function without Brightpearl. We supply customers all over the world and Brightpearl allows us to manage our sales, stock, accounts and ecommerce system efficiently keeping all our information upto date. It's fairly intuitive to use and easy to teach to new employees.
Pros
Intuitive and easy to use.
- Industry: Retail
- Used Daily for 2+ years
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Review Source
Must Have for Multiplatform Ecommerce companies
We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge.
Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders.
I recommend brightpearl to anyone who is planning to expand their business.
Pros
Easy, Simple, All in one software
Cons
not that I can think of
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Brightpearl Review
I've now been using Brightpearl (BP) for just under a year and I have found the system slick and modern. The ease in which you can import and export data from excel is amazing and saves so much time.
Entering sales orders is quick and easy as we are able to run Shiptheory through BP and link to our carriers. We are also able to link our website to BP allowing sales orders to be placed on line and go straight onto the system.
What I particularly like about BP it is never standing still and new ideas are always emerging, the new multi currency feature will be really useful for our company.
The support system is good and the personnel are helpful, efficient and reliable.
We have just renewed our package for next year. Great system.
Pros
Importing and exporting via excel
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Brightpearl keeps us on track
We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software.
Pros
Ease of entry and customability
Cons
Am still learning much about the software, its a shame that the support is in a different timezone
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Good software
Good.
Pros
Stores all the information you need for customer orders.
Cons
Ticket system could be a bit more user friendly.
Response from Sage
Hi Becky,
Thank you for your review. It's great that our order management ticks all the boxes for you. We'll reach out to you about your feedback on our ticket system as we'd like to explore it further.
Thank you again,
Tom (Brightpearl)
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Dont use Bright Pearl In Australia
Bright Pearl Cannot handle accounts in Australia and does not correctly handle the GST rounding. Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time. WE moved to MYOB as their GST reporting was not correct for the ATO and as such found that we were unable to submit correct reports.
This program may work for overseas clients, but it does not work in Australia. Its reporting for sales is strong and we will commend it on that. But it is a lot of money for just a reporting system and thats all it can do for us. Unfortunately they have taken a year to try and fix the rounding issue, but still yet we wait.
Pros
Sales and Product Reports
Cons
Does not round GST correctly in Australia and does not support ATO legislation in its accounting package. We no longer can use its accounting package. It is a very expensive reporting system which is all we can use it for.
