Zoho Inventory Reviews

Pros

Zoho Inventory is a feature loaded tool and following are the gamechanger pros of the tool:
1. Comes with multiple APIs to integrate system
2. Comes with frequent and timely updates
3. GST compliant: HSN and tax rates
4. Easy integration with Zoho Books
5. Easy order and warehouse management
6. Quick and easy dashboarding and pre designed reports

Cons

Zoho Inventory is a fabulous software to manage inventory. Inventory In and Out Manual changes can be more user friendly.

Pros

Our client, a trucking parts supplier, needed a warehouse/ inventory management system that would integrate with their new Shopify sales channel. The seamless integration and robust features of the software are what fit the bill for this particular business situation perfectly.

Cons

For the Canadian market the accounting module of Zoho has some minor shortcomings when compared with more popular accounting solutions in the region.

Alternatives Considered

QuickBooks Desktop Enterprise and Xero

Reasons for Choosing Zoho Inventory

The accounting that the company had been using was not sufficient to manage their complex supply chain and multiple selling channels. Staying with the existing software would require a custom integration solution that would have been financially prohibitive for the company at this time. Zoho came with the features and integrations that were required for a small fraction of the comparative costs.

Switched From

QuickBooks Desktop Enterprise, Sage X3 and Xero

Reasons for Switching to Zoho Inventory

The main factors were the excellent integration with Shopify, as well as the attractive pricing

Pros

On paper, Zoho had all the flexibility and scalability we were looking for, but it turns out that it is incompatible with a Shopify store that has more than a few months of data. It won't import the data. This is not a misunderstanding and there is no workaround. Details below.

Cons

We bought it to be our CRM and Inventory Management System for our Shopify office furniture store. On installation, it would only import the last two months of transactions from Shopify. That's a disaster. For all of our regular customers, they'd have two accounts and we'd have to look in both places to find a past order, not to mention re-creating all of their account data by hand in the new system if they hadn't purchased in the last two months, and we'd have no idea what their lifetime value was.
Zoho support was sure I had done something wrong. It took weeks for them to decide that Shopify was the problem. They told me Shopify was blocking the export of the data. So I called Shopify. They told me (in an hour) that they have an automatic block to prevent hacking but all Zoho had to do was to call them and they'd unblock them!
Over a period of weeks, I tried to get to the right department to tell the install team or dev team about this, and no one seemed to know what I was talking about. They kept insisting it was a Shopify problem. A support rep got back to me a few months later and said the limitation had actually been built into Zoho and it would be fixed in the next version update. So, foolishly, I kept paying. I kept checking in and finally, two years later, they told they have no plans to fix this problem, and no, I couldn't have a refund even though I was waiting for them to fix what they told me they would fix, and had never used the product.

Pros

Zoho Inventory is user-friendly with a wealth of features that simplify inventory management. It boasts a sleek interface and is highly customizable. Additionally, its integration capabilities with other Zoho applications and external products enhance its effectiveness as a tool for inventory management.

Cons

The most significant drawback of Zoho Inventory is the limited customization options. Users are unable to tailor the software to their unique requirements. Furthermore, navigating the user interface can be challenging and the lack of customer support can be a source of frustration.

Pros

Zoho is really easy to use and affordable, especially for a small business. I like that it creates your own invoices that you can send to customers. I like that you can keep track of multiple warehouses on one page. These are small features that make Zoho really great.

Cons

The software is easy to use but still has some features that I would love to see changed. We run a small eBay business and there is often difficulty in merging products. I cannot go back and fix this later on. Sometimes this will make the inventory numbers look different than what they are. This is also part of a human error, but I wish there was a feature on Zoho that would help me reconcile inventory when I make a mistake with merging products.

Pros

Ease of use.
Ability to link other Zoho Products like Zoho Books.
Customer service.

Cons

Not implementing changes fast enough to make program even better or more functional!

Alternatives Considered

Quickbooks Online

Reasons for Switching to Zoho Inventory

Value and not being tracked like the QuickBooks does.

Pros

Ease of use, online access, cost. Simple to implement. Informative reports.

Cons

To sell as different units had to create different item code and bundle/unbundle. Would like more control over templates - the built in ones take up too many pages when numerous items. To search as typing have to know how an item is named.

Pros

I loved how easy it was to connect to our shopify store. to my surprise, it was also able to connect to Ebay. It also connects to Paypal, which makes our money transactions easier to handle, limiting our stress. Using this software, we were able to keep a very accurate inventory while selling across multiple online platforms. It is worth the cost because this helps prevent any inventory shortages and lost orders because of a lack of inventory

Cons

The original setup was a very lengthy, which there were multiple confusing parts. There could also be a few more reports that come standard, we needed to make multiple custom reports, which also took lots of time and man power.

Pros

We acquired Zoho Inventory through our Computer and Computing Department, which, observing the great problems that were presented to us with the classification of samples, offered this excellent tool that, complemented with other software, has substantially improved our performance at work.

Zoho Inventory is a powerful tool that allows us an adequate and standardized classification of our chemical samples, converting them into information that can be inventoried, leaving as a result the organization that every company or corporation in charge of the chemical area wants, that is, a sample coherently organized. For this reason we strongly recommend this software.

Cons

A software that is constantly updated and improved, based on the observations and suggestions of its users; with a technical department of high capabilities that identify software problems and improve them in their updates, because I believe it is a software that has no weak points that have to be reviewed here.

Pros

Customisation options are great, no learning curve we started using it right away, all needed functionality at a modest price

Cons

There were some options related to the accounting system specifics that required digging more to figure out

Pros

Easy to understand and use, although I have accounting experience

Cons

Needs better and more customizable reporting

Alternatives Considered

QuickBooks Online Advanced

Reasons for Switching to Zoho Inventory

Cost, ease of use, specific solution for serial number tracking

Pros

1- Its best for the Trading business.
2- The best thing is the ease of use. you don't have to be an accountant or a professional inventory manager to understand this software.
3- It is real-time. You don't have to wait for a department or server to process the command so that the information gets reflected.
4- Any prior period adjustment of cost or quantity, automatically adjust the costing and all the other accounts.
5- The best feature of Zoho is availability of customer service 24/7
6- For bulk data, you don't have to key in one by one. You just have to arrange the whole data in a specific format and upload it.
7- Composite items is the Bill of Material, which is gives you the option of calculating variances.
8- If you want to add an extra material, other than what is defined in the standard formula, you can do that.
9- The warehouse option helps you to keep track of inventory in each warehouse. While invoicing your customer, you can select the specific warehouse.
10- It is very well integrated with the ZOHO Books.
11- The Taxes can also be handled easily through Inventory module

Cons

1- For large organizations where multiple levels of warehouses exist and they require different approvals before issuance and receiving of materials or products, ZOHO inventory doesn't seems to provide that functionality.
2- You cannot print delivery notes on ZOHO Inventory, for that you have to go to ZOHO Books.
3- If you want to receive a product on multiple purchase orders together, you cannot. You have to receive the product of one purchase order at a time.
4- You can specify a purchase or sales price of a product but you cannot specify that as per the supplier of customer.

Pros

It handles most day to day business processes of any product/service business with ease. The UI is very clean and easy to use. It is very unlikely that you would come across software bugs

Cons

For its scope and target segment, I have to really try hard to say something negative about Zoho Inventory.

Pros

I loved the Composite item feature but multiple bundling option could be more helpful and less time consuming.

Cons

Lack of Bill of materials. As a manufacturing and trading company it becomes extremely difficult to increase stock without BOM.

Pros

Zoho is easy and quick to learn and the customer support is really good.

Cons

The system has some real major flaws.
1. There is no pick list, which makes warehouse picking a real challenge
2. You can send delivery notification and invoices to separate e mails.
3. The reports are terrible and are not fit for purpose for a multifunctional warehouse system
4. They really struggle with vat, and therefore connecting to other systems is difficult.
5. The package does not fully integrate with Intuit and pushes towards Zoho Books. The try to force you to use Zoho books all the time.

Pros

The interface is intuitive and easy to use. Everything is straightforward and laid out in a pretty logical way.

Cons

It didn't work well for us when we switched shopping platforms from BigCommerce to Shopify. It also does not work with SKUlabs.

Pros

One of the key features is the ease of set up and configuration. Customization options are also decent. The ability to operate in multiple currencies is also key.

Cons

The workflow for PO entry, sales order entry and their relationship can be cumbersome and may not necessarily scale well. There are options for bulk import, but with limitations.
Pricing on one section of their site when you are starting a trial shows one price. When you are converting from the trial, it shows a different price. This is misleading.
Multi-warehouse option is not available in the free version

Pros

My favorite part of Zoho Inventory is the customer service. They are on the ball whenever I have issues. I get immediate response each time I have a question. If they don't know the answer, I'm kept in the loop with updates until my issue has been resolved!

I also like that all of my vendor contacts are accessible in one place.

Finally, the mobile app is surprisingly in depth and capable. I can track orders, inventory, recent activity, etc.

Cons

Honestly, I don't have many complaints. If I were to think of my top one (which isn't a huge issue) is that multiple layers of approval for receiving products can be a bit confusing.

Pros

The dashboard is simply awesome. It gives a good daily overview of the business activities and the necessary next-steps.
We can easily manage sales order and transfer among the warehouses, and scale easily to more warehouses when needed.
The integration with our website is just fantastic. Items and stock level from the Inventory syncs that on the website. No more repeated work.
AND, the API access is just wonderful. Going forward, applications can be built on the API feature to add more value to our customers and business process.

Cons

The permission levels could be better improved. A user's access to the Customer's Contact module, for example, should be limited to the contact created by that user. Then, the accountant can have access to all contact irrespective of the who created it.
A desktop application would be great. Or, an application to work offline when there's limited internet connection.

Pros

When alll Zoho app work together it's wonderful. Support is always fast and helpful.

Cons

Maybe better integration with e-commerce platform like Woocomerce and Prestashop

Pros

Easy to use and much fuctionallity software. I was looking for this kind of software for my small stock management. Highly recommend to use for improving business efficiency, and most importantly to control your business at a fingertip (App is working perfectly). Multiuser system helps to accommodate different activities and job specifications to use employee, thus creating a functional vertical integration value chain. All actions are stored and as an Admin I can observe actions of my empoyees. More control less arguments and distraction for business efficiency.

Cons

Some of my employees are native in Russian language, and unfortunately Zoho Inventory is not running on Russian language, that is the only thing I would like to add. Everything else working perfectly.

Pros

Easy to use
Links into many other apps within zoho
Cost effective

Cons

many apps are not necessary
Managing currencies of products from suppliers difficult
adding images is time consuming

Pros

I like that it allows me to setup groups of pricing, which lets me cover a lot of variables in pricing. The integration with Books is solid.

Cons

This is a general issue with all Zoho products, but bulk-updating/editing is either unavailable or very limited.

I also need the ability to price on a curve. So for instance, I deal with products whose rates change based on the quantity. A quantity of 1,000 is more expensive per unit than 100,000 and I sell any quantity in between. I would like to be able to either draw a curve which represents the price per unit, or set several price/quantity breakpoints and have Inventory calculate the costs in-between. This would allow me to have ONE flexible item instead of 15 instances of the same item at different prices and quantities. This would make my job EXPONENTIALLY EASIER. Please consider.

Pros

I’m a big fan of all of the branches to Zoho. Same goes for the inventory application, I can easily add/delete and manage inventory items and merge them into my Zoho CRM. Capatability is amazing.

Cons

It could be a little more customizable with certain items but for the most part this is an overall great inventory management option.

Pros

EASY TO OPERATE AND MAINTAIN THE BUSINESS MODEL.

Cons

INVENTORY OPENING BALANCE HAS TO BE ADJUSTED