Zoho Inventory Reviews

Pros

Zoho Inventory is a feature loaded tool and following are the gamechanger pros of the tool:
1. Comes with multiple APIs to integrate system
2. Comes with frequent and timely updates
3. GST compliant: HSN and tax rates
4. Easy integration with Zoho Books
5. Easy order and warehouse management
6. Quick and easy dashboarding and pre designed reports

Cons

Zoho Inventory is a fabulous software to manage inventory. Inventory In and Out Manual changes can be more user friendly.

Pros

Our client, a trucking parts supplier, needed a warehouse/ inventory management system that would integrate with their new Shopify sales channel. The seamless integration and robust features of the software are what fit the bill for this particular business situation perfectly.

Cons

For the Canadian market the accounting module of Zoho has some minor shortcomings when compared with more popular accounting solutions in the region.

Alternatives Considered

QuickBooks Desktop Enterprise and Xero

Reasons for Choosing Zoho Inventory

The accounting that the company had been using was not sufficient to manage their complex supply chain and multiple selling channels. Staying with the existing software would require a custom integration solution that would have been financially prohibitive for the company at this time. Zoho came with the features and integrations that were required for a small fraction of the comparative costs.

Switched From

QuickBooks Desktop Enterprise, Sage X3 and Xero

Reasons for Switching to Zoho Inventory

The main factors were the excellent integration with Shopify, as well as the attractive pricing

Pros

On paper, Zoho had all the flexibility and scalability we were looking for, but it turns out that it is incompatible with a Shopify store that has more than a few months of data. It won't import the data. This is not a misunderstanding and there is no workaround. Details below.

Cons

We bought it to be our CRM and Inventory Management System for our Shopify office furniture store. On installation, it would only import the last two months of transactions from Shopify. That's a disaster. For all of our regular customers, they'd have two accounts and we'd have to look in both places to find a past order, not to mention re-creating all of their account data by hand in the new system if they hadn't purchased in the last two months, and we'd have no idea what their lifetime value was.
Zoho support was sure I had done something wrong. It took weeks for them to decide that Shopify was the problem. They told me Shopify was blocking the export of the data. So I called Shopify. They told me (in an hour) that they have an automatic block to prevent hacking but all Zoho had to do was to call them and they'd unblock them!
Over a period of weeks, I tried to get to the right department to tell the install team or dev team about this, and no one seemed to know what I was talking about. They kept insisting it was a Shopify problem. A support rep got back to me a few months later and said the limitation had actually been built into Zoho and it would be fixed in the next version update. So, foolishly, I kept paying. I kept checking in and finally, two years later, they told they have no plans to fix this problem, and no, I couldn't have a refund even though I was waiting for them to fix what they told me they would fix, and had never used the product.

Pros

Zoho inventory helps me to know that in stock and out stock of items and also helps me to order new stock items online.

Cons

No challenge so far but sometimes I used to lose data therefore let them work up on it

Pros

Zoho is really easy to use and affordable, especially for a small business. I like that it creates your own invoices that you can send to customers. I like that you can keep track of multiple warehouses on one page. These are small features that make Zoho really great.

Cons

The software is easy to use but still has some features that I would love to see changed. We run a small eBay business and there is often difficulty in merging products. I cannot go back and fix this later on. Sometimes this will make the inventory numbers look different than what they are. This is also part of a human error, but I wish there was a feature on Zoho that would help me reconcile inventory when I make a mistake with merging products.

Pros

Cloud based, pricing tiers by customer, import/export.

Cons

Coming from a fairly old (DOS based) system, which we were used to, there is a learning curve. I was not able to easily find ways to do business the way we are used to. After much searching, Zoho has most of the main capabilities, but they were not easily found. This could be because Zoho does so much that there is a lot to search through.

Alternatives Considered

Quickbooks Online

Reasons for Choosing Zoho Inventory

Autologue was almost $600 a month. We purchased an auto parts distributor and the system was already in place. We needed to be able to access the system from anywhere and saving money was a huge factor.

Reasons for Switching to Zoho Inventory

Being a B2B distributor, we needed the ability to set price tiers by customer.

Pros

Ease of use.
Ability to link other Zoho Products like Zoho Books.
Customer service.

Cons

Not implementing changes fast enough to make program even better or more functional!

Alternatives Considered

Quickbooks Online

Reasons for Switching to Zoho Inventory

Value and not being tracked like the QuickBooks does.

Pros

Ease of use, online access, cost. Simple to implement. Informative reports.

Cons

To sell as different units had to create different item code and bundle/unbundle. Would like more control over templates - the built in ones take up too many pages when numerous items. To search as typing have to know how an item is named.

Pros

Easy google merchant store integration
Mails for automatic inventory reports
Market place integrations are available

Cons

Free trial can't be used for a small lingerie shop
Difficult to enter measurement

Alternatives Considered

Zoho Commerce

Reasons for Choosing Zoho Inventory

Difficulty to integrate other market place and Google Merchant Centre

Reasons for Switching to Zoho Inventory

Market Place Facility and Google Merchant Centre

Pros

For the price, you get an amazing amount of tools for managing inventory. It has a great integration with Amazon and makes everything sync very easily.

Cons

You can't segment customers based on purchase items.

Pros

Cloud Based, Accurate Inventory Accounting,seamlessly works with zoho books.

Cons

That i had to pay for Zoho Inventory seperately inspite purchasing zoho books,also its a lil long to get it to check all the shipment fulfilment process,should be a lil more customized ,like a click away

Alternatives Considered

Tallyfy

Reasons for Choosing Zoho Inventory

Because this is easier for a novice to understand,unlike tally.

Switched From

Tallyfy

Reasons for Switching to Zoho Inventory

Because it is easier to understand for new comer,also has an easier cloud based approach

Pros

Ease of use and easy integration with Zoho commerce

Cons

There is always an issue with inventory count. Whenever an item is updated in the sales order after closing, it doesn’t reflect correctly

Alternatives Considered

Quickbooks Online

Reasons for Switching to Zoho Inventory

Initially we got this as an independent module which came along with books then later all these were made into separate modules

Pros

I only considered Zoho Inventory because of the Inventory integration with multiple Shopify stores but It never worked on more than 1 store.

Cons

Besides having paid $250 for a product that never worked, the customer service is very slow. They say they will contact their developers and have the issue fix overnight, they ask for screenshots of everything but NEVER SOLVE ANYTHING.

Alternatives Considered

Zoho Books

Reasons for Switching to Zoho Inventory

I wanted to give it a try, but If Zoho Inventory does not work, I can't imagine how bad the other products are.

Pros

It handles most day to day business processes of any product/service business with ease. The UI is very clean and easy to use. It is very unlikely that you would come across software bugs

Cons

For its scope and target segment, I have to really try hard to say something negative about Zoho Inventory.

Pros

I love how easy it was to intergrate with ebay. the listings synced over, the orders, the customer profile, everything. Hands down the easiest and most time and cost sufficient program i hvae tried.

Cons

i love all the different Apps available, but im not sure if i c an get one app for a certain price and it work completely without having to purchase another subscriptiion for another service.

Alternatives Considered

Zoho CRM, FreshBooks and Salesforce Sales Cloud

Switched From

ENVI

Pros

I can make shipments directly from my sales order. It integrates pitney bowes shipping software, so I can ship USPS first class and Priority without having to leave the ZOHO platform

Cons

I wish they had plans for smaller companies. We only need two users, but the plan they offer to go from one user to multiple users is 4-5x the amount we pay for 1 user. I just doesn't make economical sense to pay 5x the amount just to add one more user.

Pros

Very intuitive app and well designed. This is the best inventory management app so far. Very practical features I use everyday that helps me manage small warehouse. It's very easy to create invoices and send them to customers. It helps me manage inventory and track sales. Pricing plans are affordable however free plan is also available.

Cons

Merging products with eBay platform could be better.
Updating product images takes time.
Too many updates.

Pros

Cloud Based ERP.
SKU serial tracking feature.
Awesome UI
payment reminders
integration with ICICI bank
portal feature

Cons

I still feel Customer care could be an area to work out for fast solving queries. Although m very happy with the support , the fast responsive call back for new users who works live on the product and stuck for help , could be an area to focus.

Still
cheers to whole Zoho Team for an awesome product

Pros

We found Zoho after years of putting up with a software that doesnt work for our company. Glad we did, because we havent looked back since. Ease of use, very user friendly and OUTSTANDING customer service!

Cons

Nothing really. Nothing that their customer service cant handle.

Pros

When alll Zoho app work together it's wonderful. Support is always fast and helpful.

Cons

Maybe better integration with e-commerce platform like Woocomerce and Prestashop

Pros

Very smart, Easy, comfortable. maximum mobile, affordable, reliable,

Cons

seems i done have more chance to extract cost of each item, FOB, Transport, Import duty. other duties.

Pros

I like Zoho inventory because on this platform everything is connected to my orders and I can manage shipments in a practical and fast way

Cons

it's perfect for me and it's all so intuitive!

Pros

Easy to use
Links into many other apps within zoho
Cost effective

Cons

many apps are not necessary
Managing currencies of products from suppliers difficult
adding images is time consuming

Pros

I like the integration with all the suite of Zoho products and its esaines to bend all apps to fit my requirements. The support is outstanding, like having an expert sitting right at my side. I am migrating from Quickbooks Contractor and it has been really easy.

Cons

Some tweaking of the reports can sometimes be hard to achieve my needs

Pros

I like that it allows me to setup groups of pricing, which lets me cover a lot of variables in pricing. The integration with Books is solid.

Cons

This is a general issue with all Zoho products, but bulk-updating/editing is either unavailable or very limited.

I also need the ability to price on a curve. So for instance, I deal with products whose rates change based on the quantity. A quantity of 1,000 is more expensive per unit than 100,000 and I sell any quantity in between. I would like to be able to either draw a curve which represents the price per unit, or set several price/quantity breakpoints and have Inventory calculate the costs in-between. This would allow me to have ONE flexible item instead of 15 instances of the same item at different prices and quantities. This would make my job EXPONENTIALLY EASIER. Please consider.