User Reviews Overview
About EpicCare
Epic Systems’ EpicCare is an electronic medical recording (EMR) solution for large hospitals and healthcare systems, certified for Meaningful Use Stages 1 and 2. EpicCare is developed, implemented and supported by an in-house...
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Great EHR tool, no competitiion
Great tool, I love it!
Pros
I have worked with many EHR tools but this is the best one.
It has great documentation.
Cons
I feel the backend Clarity database is not modeled in an organized away. Table and column names are not conventional.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Great EMR
Pros
It’s it’s the standard of electronic medical records. It’s super user friendly and very easy to navigate and makes your work life much more efficient.
Cons
That it is a little on the pricey side when it comes to private practice.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Suboptimal at best
see above.
Pros
Epic's main benefit is the large number of health systems that use it, which makes cross-communication possible. Epic does limit this by making it's product modular, which limits different institutions' ability to communicate. The only benefit to Epic is it's size and number of health systems that use it - so if you work at Hospital X, and move to Hospital Y, the chances that they also use Epic are higher than another software.
Cons
This is not a "patient care" software by design. It is a billing software first and foremost. Instead of starting the software from scratch in the 2000's once it was appearent that EMR's were the wave of the future, they simply piggy-backed what they could (most pop-ups and messages are done by what was originally meant to be error messages for bills). From a patient care stand-point, it is terrible at best. Epic's goal is to cater to administrators, who ultimately choose which EMR options to buy. The latest updates and changes have made for a "cleaner" look while hiding most buttons and options under tabs, making finding different options more difficult. There is a learning curve, but as anyone who has used iOS knows, the interface could be exponentially better. Epic is reminiscent of the 1990's Microsoft Office products that came with every computer and the masses were forced to use it, even though it was subpar by 1990's standards. Epic's philosophy (while under [sensitive content hidden]) is that Epic can do no wrong. While this company is under [sensitive content hidden] (the [sensitive content hidden] of EMR), it will not get better. We need a [sensitive content hidden] of EMR - until then, patients and providers alike must suffer.
Top EpicCare Alternatives
- Used Daily for 2+ years
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Review Source
EpicCare EMR helps us better care our patients
With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.
Pros
I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow our doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.
Cons
The health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something got a preference it wouldn't add a copy to the main menu. Upgrade to EPIC 2017 is a fight.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Easiest, most intuitive charting software I've used to date
Overall i am very happy with EPIC care, but i would like to see continued design improvements.
Pros
The ease with which I can customize the charting features and interconnect outside patient info is key. Also, patient's love the connectedness of mychart and the messaging feature.
Cons
EPIC still seems to be less user-friendly than non-EMR software. Consider social media or HubSpot. They all have workflows and usage features that are slightly more aesthetic and user friendly.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst ever for front desk scheduling
It was bad enough before the so-called upgrade, but now it's just plain aggravating to use. This "upgrade" is totally senseless. There was absolutely no reason to change scheduling and "bookit" is a very unprofessional sounding name.
Pros
The ONLY thing I like about Epic is being able to prioritize the schedule by time or patient name.
Cons
Whoever writes these programs should be made to actually USE it for several weeks and see how THEY like it. It's way too easy to get stuck on a page because of an "error" we can't fix and the new "bookit" is making everything mush more difficult. Insurance information gets twisted and information often doesn't get sent to Caretracker.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Impressed with tool
Love it!
Pros
Great ehr tool a hospital should have. Love features and capabilities.
Cons
Resources are not available easily. You need to be associated with a organization using it in order to get it’s materials.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Ability for complete healthcare management via one software is a game changer.
Pros
As both a clinical, healthcare worker and healthcare manager, epic is very much the ideal EMR. Not only is it easy to use and train new staff on but having everything needed for different positions within the clinic and hospital is extremely valuable. being able to customize views for different positions, as well as access levels order writing has been very helpful
Cons
Because epic is so integrated and allows health services to function completely. It is a very expensive software, and may not be reasonable for a single provider or very small, healthcare operation.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
User friendly EMR
As compared to other EMR system, Epic is user friendly and I like their frequent updates.
Pros
Easy to use and option to personalized per requirements. Frequent upgrades are really helpful. I like the search options in multiple ways.
Cons
It would be helpful if epic inbasket message has more options such as go to Date of service or see if provider made addendums in the chart.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Epic
I had a good experience, everything is laid out and clear.
Pros
Its easy to navigate as a first time user. Training took literally one day.
Cons
uploading should be available for syngo and ambria though epic
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Epic is good!
What our practice is solving with Epic is the hunt for medical records and patient information. The switch has made it so we are more efficient with our patient care.
Pros
I like the ease of use. Everything is pretty self explanatory and using the software can cut down on time spent doing any one task. In our practice, we converted to share the EHR system with a local hospital and its practices, cutting down on any type of hunt for medical records
Cons
Yes, there is more than one way to do everything, but the process in which to get from point A to point B can be frustrating and long. A lot of clicking and doing things you may have already done before. If you know how to get around it, it can be easy, but those who struggle with technology might not find it as easy.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
still getting use to it
we had very lttle training. 2 days and then went live, very little onsite support when we went live. its been 1.5 years still cannot navigate fully
Pros
I like the accessibility to care everywhere can see other docs notes, results, reports at the click on a button
Cons
once you start something you cannot undo it . Constantly making erroneous encounters
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Epic is Aweful
Exhausting. Worst system I’ve used for documenting notes and workflow.
Pros
Billing and coding. I believe this is why it was purchased
Cons
Takes forever to document a visit. Too many clicks. Hard stops. Too many ways to do tasks. Workflow is terrible.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
The best around, but that isn't saying much
Pros
Epic is by far the best EMR out there, but really that is not saying much. It does have some great functionality, and is user friendly after awhile. Clean design and great shortcut utilities
Cons
EMR's in general are not designed by physicians, but for physicians, EPIC is no different. It seems clean, organized and user friendly at face, however, the excessive clicks needed to navigate, the constant updates that change layout and function, and lack of certain functions that you would think should be an integral part make EPIC frustrating. That being said this is not exclusive to EPIC and i would still recommend this program over any other.
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Easy to use
Pros
I've been using Epic Care EMR for 8 years at my place of employment. We were given serious notice in advance when we were transferring from paper charts to electronic charts. Growing up in the technology age, transferring to electronic charts was not a huge change for me. I was able to chart what I needed for my patients very easily. I was able to teach others how to do so as well. I moved to a doctor's office 4 months ago who had just started using this system in their office so I was well aware of the software so I didn't need ask any questions. I had just kept moving forward with working with the system.
Cons
Downtime to updating the software was always on the night shift and I felt bad for nurses because if the downtime was for 4 hours, it would be difficult for the nurses to chart after the downtime was done before passing medications for the morning. It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
EPIC EMR User friend medical records system
In general epicure EMR patient health information medical record system is a great tool to integrate into large hospital systems. Especially for streamlined and easy to use integration of an medical record system. In addition because it has been used broadly by many large healthcare systems many people are trained on how to use epic and in addition they are able to translate their knowledge of other electronic medical record systems to the use of EpicCare system
Pros
In general some of the pros about the software is that it is very easy to use and it is very accessible from anywhere as long as you have an account. In addition allows you to access your patients medical records from a secure browser and system from remote locations. In addition it’s very easy to explore specific patient information as needed for data purposes.
Cons
The things that I like least about the software are that you do have to go through extensive training to be permitted to utilize the system. Although I do understand from the perspective of integration of patient health information it’s very important that users are knowledgeable on how to properly use the system.
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
A robust, non-intuitive system that requires a big learning curve
It would be nice if EPIC had more simplified workflows and cleaned up the appearance of the screens. It would also be nice if EPIC could allow the user to customize the screen appearanc (currently, there is a feature that allows only very limited customization of the screen layout.
Pros
Depending on the features that are activated, it can be a robust EHR system. It can handle workflows of many types, including outpatient visits, procedures, and hospital workflows.
Cons
It can be difficult to use, even with many years of experience using it. The screen is way too busy with buttons, tabs, active links and data all over the place. There are too many hidden features to remember, and the workflow is often very clunky, requiring multiple mouse clicks and jumps to multiple screens (with delays between loaded screens). The screen includes a multitude of features and buttons/tabs that I never use (are to be used by other disciplines such as discharge planners), making it seem like a one-size-fits-all screen.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
EpicCare EMR software
Its frustrating at times to accomplish the smallest of tasks or messages. Though it is helpful and easy to communicate if properly used , it is an embarrassment to the creators and programmers whom I've met with personally and were embarrassed to admit they were some of the original creators of the software .
Pros
Its inclusive : people across most facilities can review results, messages, notes, appointments and fyi's
it's gotten better at tracking errors when it comes to duplicate charts, appointees, or overall telling you when your wrong
Cons
Very slow, constantly glitching. It takes more clicks to achieve something that should only be done with one to two clicks. So many steps to complete any order , refill or scheduling process or anything else . Constant screen freezing resulting in black screens until the system has cough up with itself . The worst is that its constancy crashing , updating or just not working at all .
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
EpicCare EMR
My overall experience is great and I enjoy working with EPIC daily.
Pros
I do not have the full functionality of the software but do have the access needed to perform day to day requests. I am on the front end of the EMR. I work with a lab that is interfaced with EPIC but I Do have access to view charts. I like being able to confirm our results are filing to the patients charts. I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.
Cons
I, as mentioned can view the charts but unable to view scanned documents. I had this option towards the beginning of my access but have since been unable to pull up any scanned documents for the last two years. It is fine we just call the ordering providers office for the documents needed.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
EPIC user
Overall, I am happy with EPIC. It made my life much easier then when I had to deal with the paper charts.
Pros
The organization I work at was one of the first organizations that started using EPIC when It became available. The best part of EPIC is that one can easily find all necessary information about a patient. Everything is there, labs, radiology reports, medical professionals notes, immunizations, referrals, etc. EPIC is easy to navigate, once one learns the navigation process and EPIC features.
Cons
There are too many features to remember. Many features and short cuts are hidden and almost impossible to find. When EPIC upgrades come, some of the upgrades are totally useless and unnecessary, like for examples, enhanced colors and little icons. Sometimes there are too many steps and clicks to get form point A to point B.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
The Biggest Tool Used in Healthcare Today!
My overall experience with EPIC has been good after I learned how to use it. While it's definitely not the easiest tool in the world to use, it's without a doubt highly advanced and still great.
Pros
What I really like about EPIC is truly how popular it has become and the way it has become a standardized part of healthcare. Almost every medical facility and hospital use this for patient management and what I really like are that because it's so popular, I can learn EPIC and can expect to continue to use this regardless of which healthcare facility I work in or am I a part of.
Cons
What I dislike about EPIC is that it is definitely not simple to use and there is a lot of learning required. In fact, it is somewhat intense and even required for me to attend multiple days of training sponsored by my workplace to learn how to use this.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Long time user/adminstrator
Pros
Epic offers endless features for end users. The system is excellent in preventing medical errors, ease of documentation, and overall efficient patient care.
Cons
Frequent, sometimes unnecessary, updates to the software. Difficult to elicit information from the organization sometimes
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
EPIC is one of the most popular EMR systems in Cincinnati.
Pros
EPIC is the system that the majority of hospitals and healthcare facilities use in our city. This is EXTREMELY beneficial because when we have patients that go to more than one site, the other site can access the patient's medical history and receive very important information. The electronic system allows for providers to communicate with each other without actually being on the phone or in person, and it allows for the providers to access records from multiple sites. This is very important for our organization because our providers serve patients at multiple locations.
Cons
This system has made communication easier for administration, providers, and other healthcare professionals so I have no complaints about EPIC.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Epic EMR Review
Overall, my favorite EMR system. I have no complaints about it and everyone loves it.
Pros
I LOVE Epic. In fact, everyone in my hospital loves Epic and we are actually shifting towards this system very soon. The reason is because there's less unnecessary clicking. Doctors HATE clicking. When you are in clinic with a patient, you want to write a note as quickly as you can because the focus is on the patient, not the computer. Epic minimizes that by organizing everything in a logical order (the tabs are great), and making the note itself like a "Word" document where you can free-text. Prescribing is a breeze and the tech support is excellent.
Cons
Some functions can be difficult to find and training takes two days at our hospital.
- Industry: Medical Practice
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Helpful platform that makes coordination of care easier
Pros
This software has a format that is rather straightforward with the new layout with tab sections for the clinician interface. Its is also to keep a track of clinical work that needs to be completed. Care everywhere function has helped so much with coordination of care and continuity. It has been instrumental in providing improved care.
There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.
Cons
I would like to for EPIC to develop additional ways that clinicians to develop their own unique smartphases based on their speciality. It seems cumbersome at this time. Any additional ways to improve clinical efficacy will be help
