Constant Contact Reviews

Pros

I'm pretty familiar with email software, having used four different options extensively. Constant contact was the slickest interface, the most intuitive programming, and all of the features I wanted, without being too expensive or difficult to use.

Cons

I have nothing but good things to say about constant contact. If I had to find a thing I like least, it would be the confusion between campaigns and programming.

Pros

Just like any other email marketing tool, they can do the job. No complaints. Email creation for fast email campaign is a breeze. Templates are as well handfuls to choose from. Drag and drop features as well. And it seems that they have much more responsive email system compared to other clients.

Besides, you can use there service for user registration, A/B Testing and surveys.

Cons

First off, Constant Contact can do the job. No Problem. The problem comes when you deep dive into there system - technically taxing, not so user friendly interface, hard to implement branding etc...

Bugs, of course. When you drag a widget, it won't appear on the canvass. Exporting HTML version of the email is also a pain.

Alternatives Considered

Mailchimp

Reasons for Choosing Constant Contact

Well, to try the difference. Found out, they do have there own thurns and thissles with them. Pros and cons.

Switched From

Mailchimp

Reasons for Switching to Constant Contact

We are MailChimp user. We have been disgruntled with MailChimp for some reasons. Until, we try Constant Contact for a change. Only to know both of them has discripancies with them. Can't choose one from the other.

Pros

Constant Contact provides many, many capabilities that enhance our ability to prepare and publish comprehensive and distinctive advertising campaigns. It is really great that all the settings are easy, as it does not require much effort, as there are ready-made easy-to-customize templates, and the contacts are easily set up. Constant Contact enables us with high efficiency to design the content of the advertisement as we wish, and drag and drop helps in that, and enables us to deal flexibly with all components and add images, texts and links with ease. Scheduling is also excellent, as we can easily organize publishing times on different platforms. It is also great that Constant Contact enables us to capture a lot of data that expresses the extent of customer response to advertising campaigns, and it is great that this data can be easily exported to different analysis platforms.

Cons

I haven't experienced any complications with Constant Contact, especially when dealing with email campaigns, and it's great that Constant Contact always provides us with newsletters with updates and lots of good ideas.

Pros

The refunds and credits that the Billing dept is forced to give for all of the bugs.

Cons

The site is full of bugs that never get fixed despite having a major impact on usability.

Pros

The emails looked great! Plus, it was so easy to drag and drop items to build a newsletter/email that I really wanted. It was like canva with it's drag and drop functionality, which made it really easy!

Cons

I wish there were more stock pictures to use. More ability to edit pictures within the software.

Alternatives Considered

Mailchimp

Reasons for Switching to Constant Contact

Constant Contact integrated with the CRM I was using at the time and I was able to get a discount based on a membership I had through a professional society.

Pros

Constant Contact has proven to be a vital tool for me in organizing our email marketing efforts. The platform's user-friendliness and broad range of integrations have made it easier for us to communicate with our partners and customers. I really like the event management tool because it is quite helpful for our industry in organizing events and marketing. It's well integrated with our website to catch emails and leads.

Cons

Constant Contact's restricted design modification possibilities, particularly in the event creation and other places, are one thing I don't like about it. Even though the platform has some customization options, having more pre-made templates will greatly improve the overall user experience, make it simpler to create emails with eye-catching design, and speed up the marketing process.

Pros

We love how easy it is to organize and manage all the different contacts we have. It allows us to send a lot of targeted emails and dive deep into A|B Testing

Cons

I wish the creation side of email designs were a bit better. Also, many times, images lose their high quality.

Alternatives Considered

Mailchimp

Pros

Constant Contact was simple to learn from the get-go, taking less than an hour to figure out how to set up e-mail lists, design a message, and zip them out to thousands of people. It comes paired with varying degrees of dynamic content including pushing out e-mails with your customer's names or automatically celebrating milestones such as birthdays. A simple automation system in place lets you trickle out a string of message to new customers over time. When paired with landing pages, we saw a major boost in campaign conversions.

Cons

Because it is a simple system, there aren't a lot of robust features under the hood for larger businesses such as in-depth automation, personality profiles, etc. Subscription costs are also based on how many people you send to which makes optimizing bounced and undeliverable messages very important.

Pros

I have never experienced any crashes or issues while using it, which is a testament to the quality of your development team.

Cons

application is incredibly reliable and stable , which is essential for my work.

Pros

I was new to constant contact, and this program was so easy to use. I can create and manage my workshop events and create email blasts for workshops.

Cons

I wish there was an editing software so I didn’t have to have another program. I feel it doesn’t transfer well to social media.

Pros

Constant Contact is an incredibly user-friendly email marketing platform that helps you create and send professional-looking emails quickly and easily. The platform also features comprehensive analytics, tracking, and segmentation capabilities, so you can effectively measure and monitor the success of your campaigns.

Cons

While Constant Contact is a great platform, there are some limitations. For example, it doesn't have the same level of customization options as some other platforms, and its templates can look a bit dated.

Pros

I like that I am able to import templates I build in BEE Pro's email builder. Maintaining customer lists is easy. The company is well-known enough to have extensive plug-ins for both WordPress and WIX sites.

Cons

Their things make their email campaign builder limited: no mobile design front-end editor, no ability to customize email width, or easily affect padding and margins.

Also, it is weird that you have to contact their customer service to remove their logo at the bottom of the email - even if you pay for the pro plans.

Alternatives Considered

SendGrid

Reasons for Choosing Constant Contact

We are a school, who's SIS system will not integrate with other software. So, we constantly have to upload lists to our email servicer. Mail chimp kept flagging our account - got very annoying.

Switched From

Mailchimp

Reasons for Switching to Constant Contact

Unlimited email sends - pricing based on contacts

Pros

If someone were able to use Constant Contact without ever contacting customer service and if they didn't have a reputation for closing accounts, their interface is adequate for its intended purpose. It's possible to send E-Mails that appear as they do in the editor and their statistics for E-Mails that are actually able to be sent are presented well.

Cons

I spent 2 hours and 47 minutes on the phone waiting for their "deliverability team" to answer a question about SPF and DKIM and bounced messages, over six calls, before I finally gave up. I was never able to get in touch with anyone who know what he or she was talking about. I figured out the answer myself through a Google search hours later.

When I signed up for Constant Contact, a salesperson called me to upsell their services and asked what industry I was in, so I told her. I used the service for a month and spent hundreds of dollars to have my employees investigate their API.

Eventually, I complained to them about their poor wait times and someone called me to apologize. I spent 25 minutes on the phone with her and she told me I would get a 25% discount and they would get back to me about that in a few hours. After a few hours, instead of a discount, they sent me an E-Mail saying my account was closed because I was associated with an industry where I might send spam. I had only sent one message in the history of the account.

That's after I had told them before what industry I was in, and after I was helpful to them for 25 minutes of uncompensated time to tell them what was wrong with their customer service.

Alternatives Considered

Mailchimp

Reasons for Switching to Constant Contact

Their customer service agents called me and seemed like they were more helpful than the agents would be at their competitors. That turned out to be an erroneous assumption.

Pros

Constant Contact makes it super easy to stay in touch with our association members as well as to create various marketing campaigns.

Cons

The only negative I have is with pricing. While Constant Contact provides tremendous value, and offers fantastic savings for a subscription paid annually (which is a good thing) ... for us as a non-profit, it is easier budget-wise for us to pay monthly, so we are not able to take advantage of the bigger discount. It would be helpful if Constant Contact allowed those same savings to be applied for non-profits who pay monthly ... especially since we have been a long-time customer.

Alternatives Considered

Mailchimp

Reasons for Choosing Constant Contact

At the time (about 10 years ago), we had been with cvent for a few years, and their e-mail module was not at all user-friendly. Moving to Contact Contact was the best thing we ever did for our marketing efforts.

Reasons for Switching to Constant Contact

I had heard great things about Constant Contact, so I recommended it for our association to try. No regrets ... it was the best decision, and we have no intention of switching to any other e-mail program.

Pros

Very user friendly, but the most important feature is their customer service. I always get a real person right away when I have a question or need support. Helpful templates were there when I first got started, and they continue to be available. Their email functionality allows me to tract my emails and see who opens it (all in real time).

Cons

I have been using this software for years, and I have no complaints. I am a one person business, with about 15,000 customers, so my database is not as robust as larger companies might need for marketing. I do not use Constant Contact for videos, slides, etc.

Pros

Constant Contact is one of the most popular email marketing platforms. It offers a wide range of features and is very user-friendly. I have been using Constant Contact for a few months now and I am very happy with it. Here are some of the pros: 1) It is very easy to use; even someone with no technical skills can easily create beautiful emails. 2) It offers a lot of templates and stock images, so you can create professional-looking emails without having to hire a designer. 3) It allows you to easily segment your list, so you can send targeted emails to different groups of people. 4) It includes powerful tools for tracking email opens, clicks, and bounces, so you can see how your campaigns are performing. 5) It integrates with many third-party services, such as Salesforce and Google Analytics. Overall, I am very pleased with Constant Contact and I would recommend it to anyone looking for an email marketing platform.

Cons

Overall, I was pleased with Constant Contact. The software is easy to use and navigate, and the email templates are attractive and customizable. I also appreciated the ability to track opens and clicks, as well as to segment my contacts into different groups. However, there are a few areas where Constant Contact could improve. First, I would like the ability to schedule emails in advance. This would be helpful for times when I know I won't be able to check my email for a few days. Second, I would like more options for automation. For example, it would be useful to be able to automatically send a follow-up email to people who didn't open my first email. Overall, Constant Contact is a good option for small businesses or individuals who want to send attractive emails with minimal hassle. However, there are a few areas where the software could be improved.

Pros

Constant Contact is a great platform to create all kinds of advertising campaigns, and send them to all the necessary clients, its capacity to create campaigns is superior to the competition, which helps the campaigns to be unique, with a quite different design. What I like the most about this platform is that it offers a different system to create advertising campaigns, within this platform you can create campaigns through code programming, and you can also create campaigns through the drag and drop editor, in this way, it will not be necessary that you have a programming experience, to create really attractive campaigns. Another thing that I like is that they allow nice real-time campaigns, I can see the progress of each one of them in real time, I can check how many clients have accessed the campaign and how many clients are missing to access it, like this as well as I can know from which region the visits to the campaigns come from. Lastly, I love the graphical analysis and diagrams that this platform offers me. I can see diagrams that help me predictively understand the trend that traffic is having in these campaings.

Cons

I really don't have any kind of problem with this campaign creation platform, at all times it has behaved wonderfully and has offered me a fairly stable platform, in which I can create campaigns from any device and you can monitor those from anywhwere, their accessibility is quite good and it offers a general panel, where all employees can access the same panel and create, edit and send campaigns from the same place. I'm satisfied with all the functionalities and features offered.

Pros

With Constant Contact, there are a lot of options for organizing effective marketing campaigns, as it provides a lot of ready-made templates suitable for email, SMS, social media, and e-marketing platforms. It's great how the contact lists are prepared, and regardless of the numbers in each list, sending is done easily and according to the specified dates. It's also great that with Constant Contact we can publish campaigns on social media, and we can find a lot of options to adjust the main campaign to suit the settings of different social media platforms. I also appreciate the links that are easily integrated into the campaign and that enable the customer to go to our website to complete the purchase process or view new products. The data captured by Constant Contact covers everything we need to know about customers' acceptance and engagement with our campaigns.

Cons

All the tools that Constant Contact provides are intuitive and easy to use, and it's good that the templates are constantly updated, which gives us great ideas for our new campaigns.

Pros

What I like most about this platform is the fact that I can classify the list of subscribers according to my needs. When sending email campaigns, I can select which group to target instead of sending it to all of my leads. Their analytics is very clear and easy to understand. They provide tips to improve campaigns and stats to measure your effectiveness on each campaign.

Cons

I wish this platform would have more innovative features to make more powerful campaigns. For example,
adding videos or gifs. I usually design my campaigns on Canva and then add it in Constant Contact as an image because their designing tool is very limited. It will also be very useful if they would add a link for calls as they do to direct people to websites and emails.

Alternatives Considered

Mailchimp

Reasons for Choosing Constant Contact

Constant Contact is easier to use.

Switched From

Mailchimp

Reasons for Switching to Constant Contact

Easier to use

Pros

Constant Contact is easy to use. You don't have to have extensive training in order to figure it out. They have lots of templates to choose from. You can talk or chat to a real person when you need help. They also offer a non-profit discount, which is very nice. The emails are very nice and professional looking. Once you have a template you like, you can copy it each time and change the colors to make it look fresh.

Cons

The events site is set up a little different than the regular emails. So adding things to the landing page isn't quite as easy as the drag and drop method that's available for the email marketing portion. Also, the event feature is good for taking basic registrations and payments (like selling items) but not great for a full blown event. We used it for several years for our fundraising event but it was a bit cumbersome. There was no easy way to do things like offer sponsor levels with X number of guest tickets included. Eventually we moved our fundraiser to an event-specific software.

Pros

Constant Contact makes me happy, as I have improved the quality of all analytical procedures used in specialized marketing and ensured that they are always further developed. Everything is first class and of the highest quality, and I can complete a group marketing project with the help of their various tools. The service is quite good, and, with their use, I could integrate and customize the software without any problems. I evaluate data from social media accounts to corporate clients and various analytics management systems. There is no doubt that Constant Contact is an excellent opportunity for high-level advertising.

Cons

Constant Contact is an excellent product that has significantly impacted the creation of seamless marketing and numerous management systems.

Pros

We love using the email marketing schedule and statistics. It gives us real feedback from our customers on what they like and click on, and what doesn't perform well with them. We also love the online booking feature that provides our clients the freedom to schedule on their own time, without the back and forth between us and the client. We are also a small business so social media management can be hard to do and Constant Contact lets us schedule out, which gives us more freedom to do our jobs.

Cons

Customer services needs improvement. Every time we have to call, we get people who are just reading off a script and not actually helping us with our issues.

Alternatives Considered

Mailchimp

Pros

Using Constant Contact has proven to be a great way to increase our marketing reach and stay in touch with our long-term clients. We had attempted to use MailChimp in the past but found it too complicated, and it didn't provide good results. We have received positive feedback from our customers about Constant Contact, and it has been a successful outreach tool for us.

Cons

The cost of the product can be prohibitive for small businesses with limited financing. There can be challenges when using the email editor, which restricts some customization and may be exasperating to use. Additionally, third-party tools and services often come with a price tag.

Pros

It's easy to create opt-in lists and sign-up forms. There are lots of templates available to choose from, plus survey functionality and integrations with social media.

Cons

The email template designs are less than sophisticated. Many don't look good when read on a mobile device, which — thank you, Constant Contact analytics! — more than 55% of our recipients use to open their emails. The drag-and-drop interface has more limited functionality than other email providers I've tried. Design customization options are limited without knowing advanced CSS and HTML coding.

In addition, automation sequences are limited to basic autoresponders. They are challenging to set up, and there are no "if/then" logic options for sending automated messages.

Pros

It's effective in it's data measuring, I like how I can view data in multiple ways to help me make the right decisions for my organizations marketing initiatives. I also like that I can make my own templates and embed them in. The mobile and desktop version formats are both also excellent.

Cons

Its not as smooth sailing from the get-go as other softwares like mailchimp. There's a bit of a learning curve with the pre-available templates and the space to work isn't too big.

Alternatives Considered

Mailchimp

Reasons for Switching to Constant Contact

It was more affordable