User Reviews Overview

About Blackboard Collaborate

Blackboard Collaborate is an online collaborative learning solution designed primarily for elementary and high schools, higher education and government facilities. Blackboard Collaborate offers a browser-based web conferencing...

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Feature ratings

Value for Money
4.2
Features
4.2
Ease of Use
4.1
Customer Support
4.1

Browse Blackboard Collaborate Reviews

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Diego Martin
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/5/2022

Very simple and intuitive.

Blackboard Collaborate is an excellent tool which is very effectively in educational environments however for SMEs there are better alternatives with similar features at lower prices.

Pros

Blackboard Collaborate is a simple and powerful tool. Features like creating groups and file sharing allow users to improve their user experience while using the software. I appreciate that the video quality would be stable despite of the difficulties in connectivity we could experience. What I like the most is the fact that you do not need to download any additional app to use this software on your phone.

Cons

I have not had any problems while using the app however I think that some additional functions can be implemented such as a button to control the level of audio, annotations and a video speed controller.

Diego
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
4
Customer Support
N/A

4
Reviewed on 10/10/2020

Workable, but lacking in reliability

Pros

Great for large groups, has enough features to keep up with the competition including: breakout rooms which work great, screen sharing, whiteboard for demonstrations, moderating for a smooth meeting flow. It's somewhat easy to use, so that's always a plus.

Cons

My biggest problem is reliability and stability. The software has crashed on me quite often, even with a robust and very capable laptop. For a software that's supposed to make collaboration easy, these issues are big drawbacks for me, and it's why we switched back to our original software.

Regina
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

3
Reviewed on 13/10/2020

Good for the basics of remote classroom learning

Overall, I think Blackboard is an adequate software for classes to use as far as the basics go (e.g. putting syllabi and class readings online, administering quizzes and tests, grading). The look and feel of the software can be improved upon and it can be made more user-friendly, but overall, it does an okay job.

Pros

I like that it has the basic features needed for this type of software, such as the ability to administer and grade quizzes online. It is pretty intuitive to use, but it could be better.

Cons

The whole program looks and feels very dated. Because it looks so dated, it feels like it has not been upgraded in a while and could be difficult to use. It surprisingly is pretty intuitive to use however, but there are still ways that it could be improved upon. For example, grading assignments can be made an easier task that does not need to be featured on a separate page.

Top Blackboard Collaborate Alternatives

Asaf
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/5/2023

Great software for Higher Education

All in all, Blackboard Collaborate is a great software for managing education materials.

Pros

I can easily log into my account and see all courses that I got. Also, nice interface make this software special because I use it daily. I can download or upload materials without any problems.

Cons

I am actually using it in education purpose only and I have not faced with any problems yet.

Kahlil
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 22/11/2021

Understanding Blackboard Collaborate

The overall experience is good as the demands form the software are being met

Pros

The software is suited for online classes.

The software has what is described as two factors authentication prior to sharing sound and video

Cons

The bandwidth needed to participate on this platform is high therefore a strong network connection is needed to actively participate.

Alternatives Considered

Zoom Meetings

Reasons for Switching to Blackboard Collaborate

Functionality of the software is more suited than the other softwares
Eugenio
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 13/12/2020

Old software for newer times

The support was horrible, most of them are salesman and when they redirect to the specialist at the end is openning a ticket because they do not know neither.

Pros

It has the aspect of blackboard ultra, so if you paid blackboard ultra 7000 euros per year, then you can benefit paying 3000 euros more for the collaborate and have it all in one.

Cons

There are not good features in it, other newer platforms have more features, configurations, options and the price is a lot less.

Alternatives Considered

Google Meet and Loom

Reasons for Choosing Blackboard Collaborate

Because we need high quality software and lower price, that is why we stop paying blackboard collaborate and ultra.

Switched From

Zoom Meetings

Reasons for Switching to Blackboard Collaborate

I did not choose Blackboard Collaborate because of the low features and high price.
Russell
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 4/2/2019

Mostly reliable platform for online classes

Pleased with my experiences with Blackboard. It's incredible that you are able to take virtual classes with this platform.

Pros

As background information, this was used for online classes - so my experiences is limited and based only on that. With that said, though, I was pleased with my interactions with Blackboard Collaborate. Here are the pros:
- It has an Interactive Whiteboard feature that is quite helpful. Teachers can add their slide deck or presentation here. The students can then "interact" with the presentation using some nice features (type words, underline texts, even highlight).
- Similar to other programs, you can share your device's screen with the class or you can allow other students to share their screen if they need to show a presentation or something. This comes in very handy if used well.
- If you've never used Blackboard before, I think it's pretty easy to get the hang of. It's well organized and has a nice user interface.
- Without Blackboard, managing the workflow in an online class would be extremely difficult. However, Blackboard does a phenomenal job of allowing information, assignments, quizzes, etc. to be assigned and returned/collected in an organized fashion.
- If a student is unable to attend a live session, Blackboard includes a record option so they can go back and watch the lesson whenever possible. This can also be used for remediation and review.
- They have some nice little features that often go overlooked, like the quick response or thumbs up/thumbs down features. It's helpful when quickly checking for understanding.
- Breakout/small group feature.

Cons

Here are some concerns:
- While it works well with Chrome, this platform does not seem to work with Safari or Edge. (This could be user error, though.)
- This may be user error, too, but I found the audio to be a little off. It seems like they could do some updates here to help it sound a little more smooth and less choppy. Sometimes you don't always hear everything.
- Even though the record feature is awesome - it can be annoying because the video and the audio are sometimes off.
- I guess this could be based on the WiFi connectivity, but video quality is inconsistent.

Verified Reviewer
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

4
Reviewed on 30/10/2022

Classic Software for Universities to Manage Courses

Pros

Blackboard is the veteran of online course environments for universities. The platform is versatile and offers the integration of many services, such as file upload, grading, assignment submission and interface customization.

Cons

At the beginning, the platform's functionalities can be a bit overwhelming and navigation can be confusing.

Tlhalefo
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 12/1/2023

Higher education at its best

Pros

One of the best ways to conduct lectures/tutorials, all students were able to easily interact with the facilitator and the learning materials, the white board is an amazing feature that makes the entire experience the best

Cons

Optimisation of bandwidth, anyone with weak internet connection has a hard time catching up with the sessions

Diana Grace
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/2/2023

All in one LMS!

Overall, it is a good investment. Money paid by the school is all worth it.

Pros

What i like most with blackboard Collaborate is the video conferencing. Aside the the LMS feature, data storage and assessment feature, the video conferencing is already there. Students will be reminded of the schedule of class and when the teacher is already in the virtual classroom. Conferences can lso be recorded ang uploaded in BB.

Cons

I dont have anything against this software, i love how it can be easily manage by the teacher as well as the students.

Lauren
  • Industry: Primary/Secondary Education
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
3.5
Customer Support
N/A

4
Reviewed on 27/8/2016

I've been using this for years, and love it, but it has major issues

Pros

Blackboard Collaborate is such a great option for online teachers. We use it to meet with students and present lessons live on the computer. I use it weekly. It is seamlessly integrated with PowerPoint.

The features are neat - you have lots of controls as a moderator. You can allow students to speak, use video cameras, type, draw, add pictures to the whiteboard, etc. You can set how many students can be speaking at once. You can mute them by taking away tools. You can create breakout rooms. You can play all sorts of media. You can remove students who are not behaving. You can lock the room or allow attendees in late. I've met with anywhere from 1 to 700 participants.

You can make permanent forcing slides and make sure that students can't do anything without a teacher being present, but there are downsides to those functionalities as well.

The app is really great. It is limited, and simple, but I've never had a problem with it.

Cons

The major thing I dislike is the "exception error" that I get CONSTANTLY. Basically, BBC can only handle so much data. Because it can't tell which participant needs what, it actually has to save and stream anything within a certain time period and send that out to everyone in the room. So, it really bogs the room down. It is just saving a TON of data at any given time. We've had to create separate rooms for back to back sessions instead of hosting them in the same room for this reason. It'll give an exception error if you try to do too much with too many people in too small a timeframe.

Don't try to host a session over a wireless hotspot unless you have unlimited data. One session cost me like 2 gigs of data.

Recording can only be done in the main room. If you need to record in a breakout session, you'll have to figure something else out. We use Snagit for breakout room recordings.

The administrator panel is very confusing. I'm really tech savvy and I have a hard time navigating. It is definitely not intuitive when it comes to setting up new rooms and adding moderators.

The permanent forcing slides are good. No issues there. However, what a pain to set up -- it just makes no sense. I wish it was easier to figure out how to do that.

Neisha
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 22/12/2018

BB as an Administrator & a Student

I like Blackboard as a learning platform. I do think, like all software, a few bugs need to be worked out for better administration. Maybe a face-lift would be nice as well.

Pros

As a student the software is easy to use and has an easy to use dashboard. It is nice to be able to email other students or teachers, especially when you get to the university level. I like how there are different options to view your grades and when you submit your assignments there is a confirmation code that is generated. There is also a variety of tools besides email in which communication can take place, like discussion boards, videos, or links to other websites. I also found it handy to keep track of important announcements from campus organizations and professors. As an Administrator I like how the software can keep me organized and track the progress of the students.

Cons

I did not have many issues as a student, but as an administrator I found a few places with room for improvement. At times it was difficult to upload assignments, I would always get an error message. I know I am completing the correct steps because I have uploaded many assignments. Another issue I had was that this software always seemed to go down at the most in opportune times, like right before finals and then an extension had to be given to the students to be fair. I can't say if it was the fault of the school or the software, all I know is it is frustrating.

Axel
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 7/6/2022

Awesome page for study

In was using this app since I was in high school and I really use it for study and sent my homeworks and works, it was so easy to use, and now with my industry I been thinking in use this app, and my workers love it, beacuse is like a stay in the school, and you can sent all the works or anything that they need to show me.

Pros

This app is for all the people who are studing or working in houses, is so easy to use and they have a lot of settings to had more control. You can upload any document for all your workers or for your students.

Cons

Honestly this app is a little outdated but it's a good app. I mean nowadays there are a lot of this type of page for students and for some industry, and this app has not more diference than the others.

Alternatives Considered

Google Classroom

Reasons for Choosing Blackboard Collaborate

Is more popular

Switched From

Google Classroom

Reasons for Switching to Blackboard Collaborate

I use more google
Yina
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/11/2020

Blackboard Collaborate— not the best, but better than most

Blackboard Collaborate is a single tick virtual study hall and online cooperation apparatus manufactured explicitly for establishments who need to convey additionally captivating, customized, and adaptable learning alternatives for understudies. Although it isn't perfect, It works out positively past customary web conferencing to meet the broad and fluctuated cooperation needs of the present instructors and students.

Pros

Board Collaborate is a direct and consistent online collective learning stage. It is a totally overhauled administration that gives a degree of commitment in which students and instructors become one. The capacity to welcome outside visitors (like guests) makes this device a significant asset in furnishing understudies with introduction to an assortment of speakers and points. Generally, it is anything but difficult to set-up meetings, start and end them, and to make accounts of the gatherings and occasions for documented use. A particular favorite feature of mine is the screen sharing feature; it permits presenters' demonstrations to be displayed for students to follow along.

Cons

The audio-video synchronization is rather inconsistent; often times, the video and audio aren't in sync. Additionally, revisiting to meetings after they've been recorded is somewhat of a pain. It is particularly hard for teachers and students who are not as tech-savvy. Another con is that teachers and students regularly lose connectivity, regardless of how strong their internet connection is. Lastly, the quantity or participants in a single session makes it nearly impossible for synchronized verbal communication compared to many other software on the market.

Verified Reviewer
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

3
Reviewed on 16/10/2019

A great starter program but with a lot of issues for long term users

Since spending 5+ years with Blackboard and Collaborate, we have since switched to Canvas. I am not seeing any issues here, albeit it has only been a year and counting since the switch. I have not had any error messages, and I've conducted live chats and webinars with students without issues. Crossing my fingers that it is the program we've been waiting for and it will keep performing for many years!

Pros

Collaborate is easy to set up initially, and it allows online collaboration - hence the title - between students and both their peers in the virtual classroom and their professor.

Cons

For short-term use, the program excels. For long-term users, there are too many bugs in the program for it to be viable for higher education use. We expect our students to be tech savvy, and it is embarrassing when our software does not hold up to this same standard. I frequently got "unavailable" or "error: contact your program administrator" messages, costing me valuable time with my students. There were also times when the whiteboard would freeze, and I'd have to reboot my entire computer while my students waited.

Lee
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 3/12/2019

Blackboard Collaborate Ultra

Blackboard Collaborate (Ultra) has improved over the past year or so. Being able to set up all of my chat sessions for the course in advance is most helpful and I do utilize the recording option with every chat so that my students can refer back to the recording for clarification, demonstrations, and/or in case they missed the live session. Being able to successfully share my entire screen is a must and I am so glad that they were able to update that feature. I have used other live (virtual) chat meeting programs, but Blackboard Collaborate also allows the students/attendees to raise their virtual hand when they have a question (not all other programs have that feature), and during an online class chat it is very important for students to be able to get the instructor/presenter's attention without verbally interrupting them.

Pros

Blackboard Collaborate (Ultra) has improved and now I can share my entire screen with my students without the image erroring out or showing repeated screens that trail off into infinity, which means I no longer have to switch from application to application and can seamlessly share any program or document as soon as it is opened.

Cons

The ability to detach or un-dock the text chat box and move it around to a different location while sharing my screen during a live chat would be most helpful. When you are using two monitors and focusing on one it would be great if the text box could be shown in a more convenient spot so I could see it at the same time.

Rebecca
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 20/11/2018

Equips you to be organized

I have completed several courses both in class and online through blackboard and have minimal negative comments. I have taken it for math, science, and even art courses and each were fairly easy to navigate. Having electronic copies of important documents, like the syllabus, is invaluable because it is always accessible for your reference. The more you use it, the easier it becomes to navigate.

Pros

Everything you needed for the course could be found under its heading, so you always had access to your syllabus and course requirements. It allows the unconventional student to be equipped with everything they need to still learn outside of the classroom - at the convenience of their own time.

Cons

Just because all the information is provided does not mean you are automatically organized - toggling between tabs creates the possibility of potentially missing an assignment, as blackboard does not alert you when something is due. therefore, if you happen to skip over a tab in the class you may also be skipping over an assignment.

tiffani
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 28/11/2018

Student review of Blackboard

Pros

I used this platform while in college. All of our classes were accessible in one place and we had access to teachers/classmates at all times. Could ask questions and get immediate responses. Could submit papers/assignments so you never had to worry about your dog eating it (😁). Calendar kept you organized on due dates and class material. Grades on classwork/tests were easily accessible at all times.

Cons

From a student perspective it was a great program. There were only a couple of things that I found difficult but I think it had more to do with the teacher who set up the class on Blackboard. Some material was hard to find. Too many options to put assignments. They should all go in one place. Didn't like the fact that I had to open up 5 folders to find reading assignment or questions to be answered. Discussion board could get overwhelming and looked very disorganized

James
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 10/3/2022

Higher education essential platform for sharing resources

Good, it does the job that is intended for it. We use it for providing learning materials and tracking assessments, which it does very well and can manage large sets of students/users. It could be sleeker and improved in its function and overall interface.

Pros

This software allows us to share lecture slides and online recordings with large groups of students. We used this pre-pandemic but it has become even more important in the current climate. Relatively easy to use for providing learning materials and tracking assessments.

Cons

The software doesn't have a function to see whether an individual student has downloaded or accessed a certain material, this would be useful. The interface and overall look could also be improved.

Kheirallah
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 21/1/2021

Interconnected and Efficient

This educational software has allowed me to easily access all my courses while having all the tools necessary to carry on my education. This software has made the lives of instructors and scholars easier and I recommend more facilities other than colleges and Universities to use it more often.

Pros

This learning software has been such a blast to work with throughout being in university. Even before the Pandemic occurred Blackboard Collaborate was a platform where all work can be completed and submitted while having the tools necessary to succeed.

Cons

There is a learning curve that all users of this software must overcome to understand how to use this software. For instance, there are specific tabs each instructor or student must be familiar with to navigate to their desired destination. However, there aren't many negatives because it does not take long to understand how to work around the software.

Kaitlin
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
2
Customer Support
3

3
Reviewed on 20/2/2020

Basic, old-school software

I use Blackboard Collaborate daily and have learned to use its functions well for my class. It was not easy to learn, and it frequently has technical issues that disrupt learning.

Pros

I like that blackboard works well with Microsoft Power Point slides and that allows users to collaborate with chat, microphone, and board tools. I also like that it allows recordings to be made.

Cons

This software is difficult to learn to use well and is NOT intuitive. It frequently crashes at our organization, which impacts student learning. You cannot record in breakout rooms which makes small group work a challenge. It does not load Google Slides well which limits the other software one can use to create the slides.

Jennifer
  • Industry: E-Learning
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/1/2019

Blackboard review

Overall i like using blackboard because it helps me keep all my classes and assignment in one program which is really helpful. And all my grades are shown for each class.

Pros

I really liked using blackboard for all of my classes. It was an easy website or app to go to everyday to check my grade and assignments that are due. It made it easy for me to contact teachers when needed.

Cons

I don’t love the set up of the website when you log in. It takes some getting used to to fully understand it. I also didn’t like how it showed all the classes i took in past semesters first so i had to go to the bottom of the page to find the classes I’m currently enrolled in.

Marie
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 9/6/2022

Powerful tool for online meetings!

Pros

Blackboard Collaborate is a powerful tool for video and teleconferencing and information sharing. I like the ease with which information can be shared. The platform have a host of interactive features such as real time polls, group and private chats and break out groups. Participants can also be elevated to presenters at any time with a click of a button where they can share screen and other applications. The platform is also available as a mobile application for on the go access.

Cons

Mobile application have limited capability.

Verified Reviewer
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 7/10/2020

Excellent option for online learning

Overall, Blackboard has been a great solution to online learning. I think it's an essential software for any e-class.

Pros

This software aggregates everything needed to administrate or attend a class. It has many tools, such as group email, and many ways to organize content. Administrators can add assignments to a calendar, and use the platform as a gradebook. It's a great all-in-one software.

Cons

Occasionally, the interface can be confusing, such as a collapsing menu bar. There is a brief learning curve to get used to the navigation.

Dionne
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 22/7/2019

Virtual Learning In Blackboard

Blackboard allows me to meet with my students in a virtual setting.

Pros

I like that the software was easy to use. I was able to learn the functions of the software on my own without any extensive training. I also like that when I invite students to meet me in the "blackboard room", that it is simply one click for them, type their name and they are in.

Cons

It may have been technical issues on my end, but sometimes Blackboard would timeout in the middle of a session with a student.

433 reviews