User Reviews Overview
About Tailor Brands
Tailor Brands streamlines business creation, management, and growth for entrepreneurs. Our online platform offers a range of solutions, from LLC formation to brand identity creation and business banking. With over 30 million...
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- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Customer Service Nailed It
I ran into an issue with my 1st brand purchase. I think I was moving too quickly but I didn't realize that once I purchased I couldn't make changes. I reached out to Customer Service via email and got a response within a couple of hours. I told Customer Service representative that I was willing to bit the bullet and pay for another logo and she was so kind, she help me correct my issue literally in less than 24 hours.
Pros
Tailor Brands is very user friendly. I'm just working on starting my own company and I read about them online. Everything is extremely straightforward. Another great thing is that you can more then likely find a coupon online to help cut some of the cost for your initial purchase.
Cons
I don't like the fat that you can not speak to someone over the phone. It lacks that interpersonal communication which is kind of a bummer.
Response from Tailor Brands
Hi Beatrice!
We are glad to hear you had an awesome experience with our customer support team and that we've managed to address all of your concerns :)
We'd like to point out that we are working hard on providing better communication channels at the moment, so we can enhance the communication with our users.
If you have any additional suggestions/feedback, or just need assistance with the use of your account, please feel free to reach out to us at any time!
Kind Regards,
The Tailor Team
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Only a few unexpected expenses but other than that, totally legit!
As much as my previous grunts may sound, I did enjoy the experience, aside from my logo not being on their records and no way to add it. I love how Tailor Brands had their site in order, so you knew what to do & when, giving you ample time to make sure you cross your t's & dot you i's, and being LEGAL! I am thrilled to keep working with Tailor Brands to see what else we could create together!
Pros
I love how easy you guys made creating an LLC & ensuring I have taken proper steps to solidify my LLC, legally & legitimately. I TRULY cannot over state my appreciation in that field. I knew some things about the LLC legalities, but not everything. I am an entrepreneur at heart! I design, create, build, & market all of my own material & content, as well as selling online retail goods. I have hands in many pots and I really appreciate you guys!
Cons
1st CON - NOT BEING ABLE TO UPLOAD MY OWN LOGO I PREVIOUSLY CREATED WITH ANOTHER SITE. 2nd CON - I would have to say the cost. Sorry, but true. By the time I completed everything I needed to complete to be legal & legit, it costs me around $1200. LET ME ALSO ADD THAT I WAS ABLE TO WORK AT MY OWN PACE TOO, SO THE $1200 WAS SLOWLY PAID OUT OVER A MONTH'S TIME TO GET OPERATIONAL. NO, I didn't expect it to be free, gosh no you have to spend it to make it. But I did expect the "pitch" of it only costing $299 to get started, ended up being $99.00-$299 PER service that I needed. I thought it would be for the whole LLC completion, but no, it was just to get started. Tailor Brands had their cost & then the state & trademark had their cost on top of tailor brands. But that was my total expense from beginning to end.
- Industry: Construction
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Complete Bait and Switch!
While I initially enjoyed the application process, I regret choosing Tailor Brands. I have been annoyed by the customer service, and am very frustrated with the price I ended up paying since all of the add on fees were hidden until the time of purchasing (when you're already too far into the process to stop). I would not recommend that anyone use their services for starting an LLC, and I wish that I could speak to someone there who actually knew what they were talking about.
Pros
I chose Tailor Brands because it kept appearing next to LegalZoom as a new, quick option. It seemed more user friendly, so I went with it. The initial application process and guide was very intuitive and helpful.
Cons
Beyond the initial application, things went downhill very quickly. I have two major concerns with Tailor Brands. First, the pricing is purposely misleading. When you are initially filling out the application it looks like the pricing for filing an LLC and getting an EIN are lumped into a single, simple charge, but as you get deep into the application it becomes clear that every single service is an add-on from the original price. I ended up paying more than double what I expected, and for a service that I should have done by myself FOR FREE. Second issue is their customer service. While they tout themselves as a customer service focused company, what really happened is that I got spam called over and over by their 'customer service' team in India. They would call my cell phone 3-4 times in a row when I didn't answer or ignored the call, and text me at the same time, but not provide any actual information. Each time I caved and spoke to a rep, they were only trying to get me to sign up for more add on services, and were very pushy. This was an extremely frustrating part of the process, and made me lose all confidence that this was going to go smoothly.
- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Look no fragrance
First, let me say that I didn't set out to start a business. Making handcrafted soap came out of necessity for my extremely problematic skin. After 10+ years, I have enough people joking that I'm their soap dealer, to go legit.One huge problem tho. My circa 1987 technology skill set.Enter Tailor Brands!!!! I wish I could give them more than 5 stars. At first, I half heartedly made a logo for myself. I loved it so much that I decided to read some reviews. Despite some negative feedback, I decided to invest a few bucks for a package. One of the options I was interested in was having a website built. I was called the next day by a sales representative, and offered a few styles and pricing options. The process couldn't have been easier. A few questions and emails later, and have a beautiful online store. It's a little surreal seeing a domain name pop up on a feed, and thinking, that's my baby.Their customer service has been outstanding 👏. One drawback is no phone support. Hopefully, that will change soon. Overall, Tailor Brands has been everything and MORE than I expected.Thanks for making dreams come true!
Pros
One stop place to start a business. Everything you need is there
Cons
No phone support. Hopefully that changes soon
- Industry: Music
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Honest Thoughts
My overall experience with Tailor Brands is Phenomenal. I'm glad I saw their ad on youtube while watching some of my favorite creators. Who knows had I not found them I might still be without a business right now.
Pros
I started with Tailor Brands completely from scratch. What I like most is how easily I was able to start and complete everything as a first timer not knowing what I was doing. They literally walk you through every step of the way.
Cons
The only Con I could think of would be during the trademark process there was an error that was with the initial form. It had been pushed through by the company they're partnered with. I received an email back a couple days later saying that something was wrong and I'd have to pay extra for the form to be resubmitted. I feel like it was it scanned over quickly before pushing it through by a professional it could have been caught on the front end and avoided the small hiccup. (Since there will be first time business owners that won't quite know what to place where in some cases) Other than that the ENTIRE process was flawless.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Horrible customer service
Pros
The logo was good but you can not change it once you make it.
Cons
Horrible company charged for a yearly subscription I was not aware of and they will not refund you even though the day it hit my bank account I canceled they do not send you an email reminder they only send an in app notification and if you don't log in all the time you will not know.
Response from Tailor Brands
We're sorry to hear that you've had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future.
I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :)
Looking forward to hearing from you,
Tailor Brands Team

- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Do Not Use -- Unresponsive and Very Costly
Negative -- still confused about the state of my EIN. No customer support lines to reach out to get in touch with my registered agent, nor clarification on what documents are needed to submit locally -- even though I PAID FOR ALL OF THESE SERVICES through their platform. Buyers beware, this product operates as a money grab to confuse you and not provide you with adequate services or support.
Pros
The software is billed as a universal set up to help get an LLC and all related aspects of a business up and running. Designing a website and getting a business email through the service was easy albeit costly.
Cons
I came to Tailor Brands to start an LLC, get a registered agent, and get my EIN number. So far, the process has been nightmare-ish. Things that should have taken only 1 day to resolve take weeks and it seems like internally, the team is very unfamiliar with the structuring and creation of LLCs and new businesses. I have run into numerous issues and rather than having a customer support line that reaches out and guides you through the process, they have not been able to adequately respond to simple questions nor have they put customers in contact with someone who can help resolve their problems -- STAY AWAY.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Everything I needed to start my own business.
It’s been a really good experience. My complaints are honestly minor.
Pros
Tailor Brands has been helpful in starting my own business for tattooing, arts, crafts, comics and hopefully soon animation. They are also helping me with my annual tax reports for my state which has been really helpful. It is an all in one source to help you start your business.There are a couple of hard things to manage, but I’m designing my website from scratch. They did warn that this is a more difficult way to get a website started, but I needed the freedom to make a large website with multiple pages available. I just wish there was a way to make a “turn page” feature for my comic.
Cons
Some parts are a little confusing, but the customer service does help with that. Website building is a little on the hard side if you need more than just a template website. I wish they had a webcomic widget for the site building portion, as well as the ability to let the site know that I already have an established bank, and email for my business.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Tailor Brands Makes it Offical
My overall experience has been positive with Tailor Brands.
Pros
It was easy to make my logo. The design was nice.
Cons
It was difficult to link my existing domain name to design my webpage
Alternatives Considered
WixReasons for Switching to Tailor Brands
Marketing campaign- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Great service
They do good in business
Pros
Logo and website. Logo design website email
Cons
The great service and they make sure you get what you need
Alternatives Considered
Safe Food ProReasons for Switching to Tailor Brands
Great service- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Where are my business cards
I ordered business cards from this company over two weeks ago, I was given a delivery date and when the package didn’t arrive, I check FedEx and saw that only a label had been created. I contact Tailor Brands, of course by phone because they will never actually speak to you. I was given an apology and an excuse as to why it hasn’t shipped. When it still didn’t arrive, I sent another email and was told that it would be here on [SENSITIVE CONTENT] because the order had now been escalated. I counted FedEx on [SENSITIVE CONTENT] and still, only a label. Sent another email again, an apology and said that she would get her team involved and make sure it was here by the delivery date. I responded back, you are lying, it’s the first and you will get it here by the 2nd and FedEx is saying that only a label has been created. Here we are today, contacted FedEx, again, only a label. This company doesn’t want to speak to you because they have no customer service. They lie in the emails so they don’t have to lie in the phone. When I asked for a refund, I was told that there are no refunds. This company is by far, the most incompetent company I no and I will never use them again. They can keep the cards, I’ve already ordered and received from another company. This company is supposed to be based in the US but it seems like they are in China. How do you send an email on[SENSITIVE CONTENT] and say my order is on its way and over two weeks later, it has never left your company. They write their own reviews.
Pros
I did not like the service or the many lies.
Cons
I didn’t purchase software I purchased cards.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
The perfect tool for to begin and grow your business
It's really the all in one that makes it great to use - logo, website, social, print.
I hate having to use multiple sites, Tailor Brands solves that.
Pros
I came to Tailor Brands to create a logo, and stayed because of the great features that help me manage and grow my business. I used Tailor Brands to create offline materials as well as manage and create posts for my Social Media channels. It's super easy to use and is totally worth the pay. The support team are very helpful and feels like I have a full team to support me on my business journey.
Cons
The layout has changed few times and it took me a while to manage myself again.
Response from Tailor Brands
Hi Sharon!
Thank you for leaving this review!
Having a great product that helps our users create and expand their brand is one of our top priorities here at Tailor, and we are glad to hear you've managed to do great things with the tools provided in your plan :)
Feel free to contact us at any time, should you find yourself struggling with new releases or if you have any questions!
Kind Regards,
The Tailor Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Terrible Company
Pros
Nothing, I have to type a minimum of 40 characters for this review
Cons
Overall experience. Imagine going to a restaurant and ordering a meal and then receiving an empty plate from the kitchen, then them saying no refund have a good day. Terrible for new business owners. Customer service does not exist for Tailor Brands.
Response from Tailor Brands
We're sorry to hear that you've had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future.
I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :)
Looking forward to hearing from you!
Kind regards,
Tailor Brands Team
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Sooooo much Spam.
I would recommend an alternative.
Pros
Website looks good but it was actually disorganized and not so great to navigate.
Cons
They are disorganized and they spam me like crazy via email, phone, text. Very unprofessional tactics. I've had to block them across multiple platforms.
Response from Tailor Brands
We're sorry to hear that you've had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future.
I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :)
Looking forward to hearing from you!
Kind regards,
Tailor Brands Team
- Industry: Food & Beverages
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Fantastic Resource!!!
It has been a very positive experience with very little negative representation. I recommend 9/10, and have already led several friends to the site.
Pros
The complete functionality and ease of access made it so easy to create my brand and make it legal, while also making a webpage and merchandise!
Cons
I wish the logo builder was alittle more complex on the imaging, like being able to merge pictures and icons.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Building today for your tomorrow!
Pros
As a new business owner, not familiar with many of the admin details, I’ve watched many in this industry try to skip chapters and fail as a result. TailorBrands has enable me the ability to utilize my time to acquire employees and focus on business relations knowing I have everything I need in 1 place. In this industry time is your largest customer. TailorBrands has given me that peace of mind.
Cons
Being shown just how much it takes to be successful.
- Industry: Writing & Editing
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Tailor Brands is Great for a New Business!
Great!
Pros
I enjoyed the ease of getting my LLC and the logo and website tools.
Cons
While I like the business card, logo, and website tools, I would like them to be a little easier to use. For example, I would like to be able to delete saved logos that I no longer like to reduce clutter. I would like to be able to hand-pick my logo fonts. I would like to be able to use multiple colors within my business name and/or tagline. I would like to be able to change the background color when making a logo, etc.
- Industry: Human Resources
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Excellent service
Excellent
Pros
How helpful they were, very patient and understanding
Cons
Nothing I love everything about tailor brands
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
I highly recommend
My overall experience is amazing.
Pros
I like that you can create your website and that you can also get help.
Cons
It’s not enough options for small business website like it would be nice to have all kinds of options. Because most small businesses wants to create a website that’s going to catch peoples attention.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Semi Functional
I will not refer anyone to this service, due to poor service.
Pros
it's convenient to have various tools in one spot.
Cons
It's not User-Friendly. You're on your own as far as functions & expansion.
Re-Sale services can be a huge hassle.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Disappointed
No customer service. Just a script. Join
Pros
I did not like anything actually. I was disappointed.
Cons
Auto-renewal of subscription with no courtesy reminder
Response from Tailor Brands
We apologize for the inconvenience caused and take full responsibility for your bad experience and will be very happy to help change it. I have been trying to locate the email you sent to our support team, but having trouble finding it under your name.
We'd love to take a look at this for you and provide you with a satisfactory solution to this issue :)
Would you mind giving us an email address we can contact you at? Or you can also reach out to us at [email protected].
Kind regards,
The Tailor Team
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Excellent Srv
Excellent
Pros
Easy to use and very easy to navigate, it’s has a lot of service on that one platform
Cons
Nothing, everything is great. I like how it is all on one site
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Life was made simple
Overall my experience couldn’t have been better. They communicated throughout the entire process and it went smoothly.
Pros
I was able to just complete the requested information and like that I had my LLC. It was so simple that I blinked and I had it in my email.
Cons
Nothing at all. I couldn’t have asked for a smoother product
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Very simple to get started with LLC and EIN
Tailor Brands can take care of all my business needs.
Pros
Product was easy to use. Staff was very helpful in the Setup process
Cons
No cons. Price was affordable but other added packages like businesss documents were not affordable for me. You're going to need about $800 to $1000 to get everything they offer.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Lil ts review
Very good ,
Pros
Fast , well designed, customer service was good easy to use after I figured out how to use it
Cons
Don't like the fact u can't link ur buisness account from ur own bank ,have to use mercury , would like to see a set program with all prices included in on place when signing up