User Reviews Overview
About SAP Customer Experience
SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to...
Learn moreAll SAP Customer Experience Reviews Apply filters
Browse SAP Customer Experience Reviews
All SAP Customer Experience Reviews Apply filters

- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Great CRM tool
I had an enriching and educational experience as I got to learn a new skill using SAP CRM
Pros
The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.
Cons
It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use
- Industry: Computer Networking
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Providing a clearer and easier experience to customers in a company thanks to SAP Customer...
As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team, and it remains to be said that this system has proven to be a comprehensive solution. and powerful to address our business needs, it provided us with a pleasant and pleasant experience when working for our clients, which has significantly improved our ability to provide an improved, personalized and quality service to them. I would definitely use this tool again.
Pros
As I said in a review I did before, I worked with other SAP systems or similar to this one to improve the experience of the clients we had in a small company, and it must be said that this one, like others, I liked a lot because of its functions in specific areas, such as: marketing, e-commerce, sales and customer service. Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer experience strategies.
Cons
I must admit that strange as it may seem, I did not find anything negative about this tool.
- Industry: Management Consulting
-
Review Source
Why SAP CRM is better when it works with others.
Pros
I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.
Cons
As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.
Top SAP Customer Experience Alternatives
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
SAP experience
I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company
Pros
i have big overview about materials in company, possibility have a lot of information on one place
Cons
adding new roles is all time problem, using correctly transaction is not so easy
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
SAP is pretty versatile and cane accomplish many tasks beyond just a customer management...
The best benefits that I use it for is credit card processing as well as inventory management.
Pros
I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.
Cons
The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Excellent Tracking
This is been a great tool to help us better serve our customers
Pros
Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.
Cons
Training can be cumbersome and difficult to work through

- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
A hearty program to organize details
Helpful but exhaustive.
Pros
SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.
Cons
I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
A Powerful CRM
Pros
It has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.
Cons
It is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.

- Industry: Chemicals
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
SAP as a primary tool for managing Customer Expierience
Good - it is easy to get the job done with SAP, but the user experience is quite poor.
Pros
SAP offers a lot of features than can address most of the possible business cases.
Cons
The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

- Industry: Utilities
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
-
Review Source
SAP CRM is powerful, but lagging behind
I was part of the implementation team that implemented SAP at my company and a consultant at 2 other clients. This is a powerful software that can transform company’s customer service if you follow best practices.
Pros
Configuring SAP is always challenging but CRM module is relatively easy. It’s web UI is Easy to use and highly recommended for companies running sap already.
Cons
Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier.
- Industry: Management Consulting
-
Review Source
An application that best suits external portal and UI users
Pros
I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations -
- Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points.
- SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors).
- It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system
- User access and administration is controlled through business roles maintained in SAP CRM system
- Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO
- Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed)
- Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners
Cons
I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Also, the cost of installation, product keys, maintenance, operational cost is high
But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Description of SAP CCS CRM
SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."
Pros
The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.
Cons
Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
One of the best CRM Software to use for large companies
Hignly recommended. As stated above, this is one of the best CRM Software to use for large companies. I have used it with my last two employers and though there were a few changes, the software was still easy use.
Pros
This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.
Cons
Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.
- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Truthfully user friendly.
Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.
Pros
It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.
Cons
Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.
- Industry: Information Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Too much for too little
In the end I have to say that he did his job.
A normal CRM with standard functionality, considering that in 2019 there are less noble platforms, much more performing and definitely less expensive.
Pros
A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner.
I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used.
And for what it costs, I really don't think it's worth it.
Cons
Limited functionality, especially considering the cost per license.
Quite closed system, difficult to integrate with third-party systems.
Assistance almost non-existent, slow and non-conclusive.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
SAP Hybris application is boosting your organization
I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level
Pros
The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.
Cons
I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis
- Industry: Electrical/Electronic Manufacturing
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
SAP CRM Powerfull tool, can be difficult
Overall it is a very powerful tool, I just wish it was a little faster to respond and save.
Pros
I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM
Cons
It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..
- Industry: Legal Services
- Company size: 201–500 Employees
- Used for 6-12 months
-
Review Source
It has been great experience with SAP CRM. It's a cost effective and easy to use with high...
It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.
Pros
SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.
Cons
CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.
- Industry: Computer Software
-
Review Source
360 degree of customer with full SAP CRM cycle
Pros
It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.
Cons
If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
SAP CRM
Pros
data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices
Cons
complicated to use.
its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.
- Industry: Medical Devices
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Customer Service SAP
Pros
There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.
Cons
Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
SAP keeps it's standards high!
All in all, this is a great program to utilize it's every tool that will get your job done with ease.
Pros
Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.
Cons
The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
SAP Review
Pros
The CMMS application is good for parts tracking and that is about all
Cons
The process of completing a work order is very cumbersome and time consuming. After going into this system from a life of other options this one has a lot of loops to get to the same place, some simple, some very difficult.
- Industry: Machinery
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
A great system with huge functionality
Pros
Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs
Cons
The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Daily workbook
It makes work simpler and easy to understand.
Pros
You will get the daily report, interest sheet and other related reports easily, which makes work simpler.
Cons
Finds difficulty to pullout the report if the concerned department has not done the entries properly.