Mindbody Reviews

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Pros

Easy management of client information in dealing

Cons

the payment processing can be somewhat lacking in functionality

Pros

Nothing, I wish I could go back in time and reverse ever using them. Over charging, no refunds, billing without consent, no receipts

Cons

Hours and days of being on hold. Endless glitches with no solution Charges for no reason with no receipt

Alternatives Considered

Jane

Reasons for Choosing Mindbody

Amazing customer service Excellent seamless software No hidden fees No extra charges without consent Local and relevant customer service No wait times

Switched From

Jane

Reasons for Switching to Mindbody

The sales rep was very good and extremely misleading.

Pros

Mindbody gets the job done. My gyms require me to schedule through it so I'm kind of forced to use it.I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time.

Cons

I wish the booking could go right into my Google Calender just like a Calendly appointment do or Eventbrite events. When I book in Calendly and Eventbrite, I do not need to click "add to calendar" because it just goes into my calendar automatically upon booking.My pilates studio just switched from Mindbody to Momence and I'm really liking the feel of the new platform. It feels like the platform was built more recently and it's meant for mobile. Whereas Mindbody feels like it was built desktop first and the mobile doesn't have unique sizing or layout. Momence also has a messaging area for my gym to message us with deals and such.Would be ideal if all gyms used Mindbody but instead I have to toggle between apps to book my classes.

Pros

This app allows you to find all your local yoga and wellness class schedules in one place. It's easy to navigate and simple to schedule yourself.

Cons

I have no recommendations for improvement however I think it would be great if more places used this platform to improve the resource.

Pros

I like the ability to search for classes by time and location. This is particularly helpful when visiting a new city and I want to dip into a fitness class.

Cons

I have never been able to figure out how to integrate my origian Mindbody account with accounts I've started at various fitness studios that are also using Mindbody. Sometimes it causes login issues.

Pros

I daily use this feature to schedule important classes. I appreciate the ease in use and quickness of app.

Cons

Sometimes if client does not refresh system on their side it will show that you owe something and keep on showing even if you don’t.

Pros

I love that Mindbody provides a one-app hub to search for local/large companies for an individual search for health and wellness services. I also love how the app can sync to your personal calendar and provides discounts!

Cons

I wish MindBody had more consistent updates regarding business hours, pricing, and scheduling. I also wish they would send notifications around deals within your personal settings.

Pros

Scheduling and booking are a favorite, especially when you consider it works for both sides of the business (employees and new clients). In this instance, the clients are in the salon industry (hair styling & esthetician ) and hoping for growth soon. This software is honestly the perfect fit because they can track their own appointments and as they expand future employees as well.

Cons

Some of the reporting may be a bit confusing for those who don't consider themselves financially literate, especially on more advance topics (KPI, etc.) but those working with financial advisors or interested in knowing more instead of letting this be a sore spot will find themselves loving all they learn.

Pros

I really like the scheduling functionality, it's exceptionally intuitive and really helps me streamline organization.

Cons

Well the customer support for the most part has been helpful but I have experienced occasions where I have had to wait longer than desired for assistance.

Pros

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Cons

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

Pros

It has a lot of features that I need to run my business, like reports, memberships, and online booking for clients.

Cons

I do not find it intuitive, and sometimes it's glitchy and inconsistent.

Alternatives Considered

Vagaro

Reasons for Choosing Mindbody

I needed more functionality than it provided. Honestly, I also tried Booker, Full Slate, and Massage Book.

Switched From

Bookeo

Reasons for Switching to Mindbody

It came recommended from my mentor.

Pros

MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability.
My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like.
Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need.
The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop.

MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.

Cons

Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish:
a more robust set of auto email options
more content for the retention and re-engage emails
more functionality related to inventory
the ability of change contract start dates after the contract has been activated

That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.

Pros

Comprehensive business management: Mindbody offers a suite of tools for businesses in the wellness industry, including scheduling, booking, payment processing, client management, and marketing. This all-in-one platform can simplify administrative tasks and streamline operations.Customizable options: Mindbody provides a range of customization options for businesses to tailor their services and branding. For example, businesses can create their own branded app, website, or online store using the Mindbody platform.Customer engagement: Mindbody offers features to engage customers and build relationships, such as automated appointment reminders, personalized messaging, and loyalty programs. These can help businesses retain customers and increase customer satisfaction.Reporting and analytics: Mindbody provides detailed reporting and analytics on business performance, including sales, revenue, and customer behavior. This can help businesses make informed decisions and optimize their operations.Integration with other tools: Mindbody can integrate with a variety of other tools, such as social media, email marketing, and accounting software. This can help businesses streamline their workflows and improve efficiency.Positive points:User-friendly interface: Mindbody is intuitive and easy to navigate, allowing users to quickly access the features they need.Versatile: Mindbody is a versatile platform that can be customized to suit the specific needs of different types of

Cons

Pricing: Some users have found Mindbody to be expensive, especially for small businesses or independent practitioners who may not have a large budget.Complexity: While Mindbody offers many features and options, some users have found the platform to be complex and difficult to navigate, especially for beginners.Technical issues: Some users have experienced technical issues such as slow loading times, system crashes, and glitches, which can be frustrating and disruptive.Customer support: While Mindbody offers customer support, some users have reported slow response times and difficulty in getting their issues resolved.Limited customization: Some users have reported that Mindbody's templates and design options are limited, which can make it challenging to create a unique and personalized brand.Negative points:Pricing: Some users feel that Mindbody is expensive compared to other management software options.Glitches: Some users have reported experiencing glitches or bugs with the software, which can be frustrating and time-consuming to resolve.Limited reporting options: While Mindbody provides some basic reporting features, some users would like to see more advanced reporting options to help them better analyze their business data.

Pros

The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.

Cons

I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.

Pros

As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.

Cons

As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.

Pros

For wellness and fitness enterprises, Mindbody provides a wide range of features. Its complete platform makes customer administration, class registration, and appointment scheduling simple. The software's user-friendly interface and adjustable options make it simple to customize to the particular requirements of each organization. Customers are drawn to and kept by Mindbody thanks to its powerful marketing tools, which also include customer interaction tools and automated email campaigns. Data-driven decision-making is made possible by the reporting and analytics capabilities, which offer insightful information about business performance. For both clients and businesses, Mindbody offers simplicity and flexibility thanks to its mobile app and connectivity with a number of payment processors.

Cons

The pricing structure of Mindbody is one of its drawbacks because it can be prohibitively expensive for independent or small wellness businesses. It may take some users some time and effort to completely understand the initial setup and learning process and make use of all the features of the software. Although Mindbody provides a wide range of functionality, some particular needs or specialized wellness enterprises may call for more customization or integration with specialized software. There have been reports of sporadic technical problems or sluggish customer service response times, which could affect user experience and business operations.

Pros

MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.

Cons

Hm. Well, I have yet to figure out the difference between signing someone up for a yoga class and signing them in to a yoga class, so maybe differentiating that in the program's wording would help. OH and for those of us who use our phones exclusively, not a computer, when using the software, it would be lovely if the phone programming held everything just like the computer programming does. Hmmmmm .... OH and sometimes late at night my schedule disappears completely from my phone. It shows up as blank, which is frightening, but in the morning it's back to normal. Maybe you guys are working on it then?

Pros

The best pert of MindBody was the Branded App. One touch at the fingertips for purchases by the customer.

Cons

Constant updates that caused issues for booking, purchasing and retaining customers. My email box was virtually packed with issues that MindBody caused from an update to the app. "A fix to fix the problem caused by the fix for a problem we fixed" could be the Moto!

Pros

None. This thing takes hours to set up - the numbers in the revenue tracker do not match up to the deposits in the bank account. We have to keep track of our own revenue and can't trust any of the numbers that show up in their tracking.

Cons

Horrific customer service - insanely high price increases - unethical business practices -
For example - we decide to try out a new retention marketing program that they came up with. Sounds like a great idea, decided to test it out. It sucked, whatever, we tried it and just decided to discontinue it. No-can-do. Apparently, without telling us, trying out the new automated follow up program bumped us up to a completely different version of the software - we thought it was just an add-on service. Well the thing sucked and we wanted to go back to what we had, but they eliminated that. But they didn't even tell us that they had eliminated it before we switched back. So they switch us back and we are shockingly surprised when we lose A LOT of functionality. We complain that we were never told when we upgraded, or when we downgraded what the consequences would be. They don't care. So here we are losing money as a result, because we can't manually adjust prices when necessary and spending a significant amount of time doing things ourselves that our employees were able to do before. So we just agree to go back to the upgraded version only to find out that all of our membership contracts and autopays information is gone. I know we are not the only ones this has happened to. I smell a class-action lawsuit coming...

Pros

MindBodyOnline is used across many studios so it is easy to use. It does most of what I want it to do but not necessarily without workarounds. I really wanted this to work but it's now getting my financials wrong and this is huge for me.

Cons

Very buggy. The phone app acts differently than the web browser application. It's making it nearly impossible to trust my appointments, sessions and payments for clients. I run my studio with the mobile app and it's getting increasingly challenging. As I am a small business, I feel that I don't have much weight to influence positive changes to the app through customer support. I've been told it's because I'm on an entry level version of the app and that if I upgrade I can get what I need. I don't feel that spending extra money after experiencing ridiculous price hikes over the past 2 years will help. I am desperately looking for an alternative to run my business. I've tried several times to talk with customer support and they are always very friendly and try to be helpful but I think they are limited to how the company is being run. I was told to email the CEO directly, I did that 3-4 times and my emails went unanswered.

If there is anything I can tell you not to use:

Referred by Relationship- It mixes packages and false payment information between those two clients

Booking appointments by mobile app- It allows you to book and it automatically takes sessions from their package and reserves it for that session. When you check how many sessions they have left, it's not accurate because it already reserved these sessions so it looks like your client is due for payment when they are not. The web app does not do this!

Pros

It is a functional tool if you have hundreds of extra hours to set it up, understand its glitches and manage around its shortcomings.

Cons

We have been using Mindbody for 5+ years. I don't believe the software is designed by anyone who actually uses it because it is the opposite of human centered design. I am writing this review because we have spent 6-7 months trying to set up payment for another site and their team has given us nothing but the run around.

During the pandemic, they withheld funds for no reason at all and made all their users write for "Permission" to get money they got from clients who had paid for services.

The Credit cards fees are hidden and contain numerous hidden fees and on top of that they can't eve make software easy to use.

So many examples of things that could be simplified:
Cancelling someone's recurring class scheduling is a ridiculous 9 click(!) process for no reason at all.

The tool looks different and functions different in every different place. From the software, Online APP or imbedded tools on your website. They all can do some things and not others. ZERO CONSISTENCY in look or functionality.

Billing with online tools can't be targeted to a location. Only charges run by staff in the software can be designated to a location.

Scheduling people into classes is also a process that takes numerous extra steps and time.

Every day, you spend an hour "checking out" appointments to find the few that might have billing issues instead of having something easier to use that would check out appointments that have billing already.

ZERO RESPONSIVENESS to feature requests.

Pros

Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky.

Cons

It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps.

Pros

Years ago, They sold me the idea that their software was worth every penny because my classes would be shown on the app. And the visibility would allow clients to see my classes at given times and search radius.

Cons

My most important class has not appeared In the app on the clients end for the past years. I realized this today. On my end and in my app as business owner I could see my class so I never realized the class had never been visible to potencial clients who are searching for a Zumba class in the app. I just trusted Mindbody was doing their job.
They solved the problem today when I searched for my new virtual class and I realized the class was not listed or visible on the clients app or on their end. I was with them over 2 hours on the phone explaining this situation. They just apologized, asked me if I was happy that they resolved he situation, I mean, Come on! it was insulting and audacious on their part! They have been charging me for years for a service they have not provided. The least they could have done was offer me some kind of compensation, this is TERRIBLE!

Pros

Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.

Cons

No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.