User Reviews Overview
About SAP SuccessFactors HXM Suite
SAP human capital management (HCM) solutions enable a more flexible, engaged, and resilient business by strengthening the employee experience with cloud HR solutions across core HR and payroll, time and attendance, talent...
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- Industry: Tobacco
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Manage your Human Resources Efficiently
As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically.
Pros
I. Easy to use and very user-friendly for the HR guys as well as for the employees.
II. Specific role creation as of the role profile ( ensuring proper delegation of authority).
III. Real time update of the HR data.
IV. Performance management system.
V. Hiring or contracting and leaver management.
VI. Compensation and benefit management.
VII. Identifying the development needs of the employees and prioritizing the training program for the top loss.
Cons
I am extremely happy with this software and didn't find anything that I would not like.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Excellent product
Excellent experience… ease to use it is very smooth
Pros
Accessibility and user friendliness.. UI is amazing
Cons
Nothing much that I have which I don’tLike
Alternatives Considered
Workday HCMSwitched From
Oracle PeopleSoft- Industry: Chemicals
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Really consider whether you need your HRIS and Talent Management system to be one in the same
If you think you need a single HRIS and Talent Management System, there aren't that many options, so SuccessFactors will likely be on your shortlist. My recommendation would be to really consider whether you "need" that, or whether you would be better off with SuccessFactors as your HRIS and opt instead for niche applications for your various talent management needs that can integrate with each other and SuccessFactors.
Pros
SuccessFactors offers an HRIS with modules to cover many aspects of Talent Management, including Recruiting, Onboarding, LMS, Goals, Performance, Succession Planning, Compensation, and Workforce Analytics.
Cons
Several of the modules have been bolted on over the years and are still not fully integrated like you might expect them to be. The look and feel of the modules are dated and there has been very little in the way of enhancements to the talent modules in the 6 years I have been using it. Built-in reports are limited. SAP Support has been poor. There are still many aspects of the configuration that can only be done in the back-end provisioning client by a configuration partner (not by the client), so the client can never truly be self-sufficient.
Top SAP SuccessFactors HXM Suite Alternatives
- Industry: Consumer Goods
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Great Tool, if it's used!
Pros
This tool allows you to track and manage several aspects of your team along with having a single point of contact for all your HR needs. What I like most about this software is being able to track and manage my employees training requirements for the quarter and for the year. I also like to use the JD tool to create an impactful posting for my next open positions.
Cons
One thing I found that I like least was that not all managers use this software so some data may be missing or invalid. Because this relies on input from several managers for an overall picture of the employee, if other team members in management do not use this tool, it can be difficult to have the whole picture.
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Successfactor Review
We are very happy with this suite and using it from last 2 years. Have done multiple integrations and customisation satisfactorily
Pros
I like the complete end to end visibility of Employee details and canditates tracking with lots of workflows built into the system
Cons
Cost is the major factor as it impacts on the decision making process
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Development Idea Is Successfully But User Interface Should Be Developed.
When you use it for application to one position in a company, you can easily upload your resume, organize it quickly and apply. However some of the modules are not successful enough. i.e. scorecard definition and review screens don't provide a summary that you can see all items together and manage all of them with a check box. In that screen you should click item by item and update all of them manually. Only user interface needs to be updated to increase customer satisfaction.
Pros
All career items (learning / carrier / scorecard etc.) can be connected to each other.
Cons
User interface should be developed. It doesn't allow to user to check everything quickly.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Product Review
Pros
Product is configurable and easy to implement
Cons
Customisation is least possible. However few are possible with good features

- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
High Reliability HR Software
Pros
I love the UI of this thing. Like I feel it was built for me. There are panels where I can measure and check my own performance and improve upon them.
Cons
The system is nice but integrating it with other seems like a difficult area. I would never tread on those paths.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
It is a HR management system with a lot of features
HR teams can communicate and exchange information more successfully with this software
Pros
Tools are available in the SAP SuccessFactors HXM Suite for managing succession planning, identifying, and developing high-potential employees.
Cons
We've had a couple of new HR recruits and those that are unfamiliar with SAP technology find the learning curve for SAP SuccessFactors HXM Suite to be challenging.
- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Great for keeping track of employees
Pros
Keeps a nice tidy database of all current and past employees. There are many sections to list employee information, of course it requires administrators to keep it updated.
Cons
The software UI is simple, and a little clunky. It take a bit to load everything. Clicking the wrong thing will waste around 30 seconds to get back to where you wanted to be.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
A Leading and reasonably cost effective end to end HR system
Overall this system meets our expectations. The platform is fast and stable.
Pros
An end to end system to handle recruitment, onboarding through to employee management, absence, performance and succession planning and offboarding is not easy to find at this price point.
The Integration Centre which can export data for use in other systems is feature rich and very fast for extracting data.
Cons
Reporting, and not unlike any cloud systems, isnt as strong as it could be. It is somewhat clunky and cumbersome to create reports.
SAP Support, so far, is extremely poor.
Alternatives Considered
Workday HCMReasons for Choosing SAP SuccessFactors HXM Suite
We needed a stronger end to end platform.Switched From
Sage PeopleReasons for Switching to SAP SuccessFactors HXM Suite
Cost, features, implementation team.- Industry: Human Resources
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
This Software Makes Managing Employee Data Management Easier
Having this software is a great tool for HR professionals. It lessens our work on Data Management and it also minimizes the use of paper which is beneficial to our nature. There are just some technical issues with access management but easily managed by their support team. Overall, I am thankful my company has this system as it saves me more time and made my tasks easier, thus, I can focus on other things that we have yet to automate.
Pros
I like that this software have a lot to offer although our company has decided to blend it to Oracle HCM as it was our old system and we cannot easily shift to SAP. It is very easy to use and it covers from onboarding, performance management, data management, payroll until offboarding.
Cons
There are a number of instance of having access errors for our employee's portal.
- Industry: Hospitality
- Used Daily for 1+ year
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Review Source
Executive-HR
Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, moral and motivation, culture and attitude development, performance appraisal and quality management issues)
? Ensuring compliance of SOPs and company policies.
? Responsible to introduce new HR initiatives viz. linking pay to performance, reward and recognition policy etc.
? Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to Management.
? Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
? Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.
? Develop and Maintain healthy relation with Govt. and Non Govt. Organizations for better and fast functioning of organization.
? Plan for employee's performance appraisal; develop tools for appraisal, job evaluation and development.
? Be a point of contact for all Line Manager/Candidate Queries.
? Maintaining the entire MIS of the employees engaged at resort
- Industry: Insurance
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
SuccessFactors has opportunities to improve
We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support.
Pros
The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting.
Cons
Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Perfect HCM software
Overall good software with in depth details and management highly suitable for large enterprises.
Pros
Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG.
1. Success factors provides human capital management solutions for large enterprises
2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement.
3. It has complete customization available which can be changed according to need of the organization.
4. In depth analysis of data/ details can be done from administrator account which gives complete overview.
Cons
1. Pricing for software is on higher side which mostly large enterprises can only afford.
2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it.
3. It lakes seamless integration with various SAP modules.
4. Sometime its complexity is such that excel based HCM seems like more suitable
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
SAP SuccessFactors - The HR Platform
SAP SuccessFactors was one stop solution for all the requirements related to HR.
Pros
SAP SuccessFactors is a total one stop solution for almost all the HR functions such as Employee on-boarding, Performance Management, Payroll etc.
Cons
As SAP SuccessFactors has a lot if functions and rolls, it is found little bit confusing to operate. If the main options made simplified, it will be great.
Alternatives Considered
Oracle PeopleSoft- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Easy way to review performance in big teams
Pros
It´s great for perfomance review, allows to track objectives and the progress of each of them, at the end of the year your team members reviews themselves and you review them too, so you can easily and objectively have a full year review to share with them
Cons
The look and feel is kind of old and you have a lot of full page loads when modern software can update part of the content you´re looking

- Industry: Accounting
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Take control of your payroll in an unbeatable order!
Pros
You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents.
So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.
Cons
It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
One software for all hr processes
Pros
What I like the most is thay The software unites hr process like education and training and performance evaluation under one platform. You don't need to go and search from different web sites having different user interfaces.
Cons
The user interface of the software is very complicated. It is very difficult to find and to get registered to the relevant trainings and also to add defined perfomance targets
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Good product; would be great to see more...
Stay true to what you are good at; be the best there and innovate! If you nail that people will continue to come; but if you bury the features within SAP - my guess is that they will be quickly overtaken.
Pros
It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time.
Cons
As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Review for SAP SuccessFactors HXM Suite
Pros
One stop best software for HR that provides amazing employee experiences and manages multiple segments to workforce. It has most advance workforce management features.
Cons
I believe that functionality wise it needs an improvement, there should be a timely software updates and The data visualization is less.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
SAP SuccessFactors HCM Suite in my life
Every week I issue notes with a repair nature and it is a very easy task to be performed by SAP. For 2 days a week I need to make inquiries of bank details from suppliers and change addresses and emails and it is also an easy activity whose platform facilitates reading and changing data.
Pros
What I like most about this site is the speed of loading each function and page opened, in addition to supporting several open at the same time. But more important is the amount of functions available for use, such as inventory control, supplier search, payment collection, among others.
Cons
Sometimes it's kind of hard to find a search function I need and I end up having to question my colleagues even though I've had access to the site for years.

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
SAP? Nope?
The base its there, but unless you are running SAP everywhere it does not scale well.
Pros
SAP is amazing in one thing, they have an incredible amount of software, I mean they build their entire enterprise on that! Success Factors is one of them, it is a HR management/training software. Many companies use it.
Cons
However they are not very good at maintaining it. Success factors is prone to missing information, subpar support, and just straight up madness. I've had to handle tickets consecutively of missing information and just over all. It looks like a software out of 2003. It is simply garbage. It will not sync well with systems. My god its horrible. Please stay away
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Easy to use but slow system
Easy of use and access to a cloud based sas system.
Pros
The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.
Cons
The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.
- Industry: Electrical/Electronic Manufacturing
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Review Source
Solid software that continues to improve each year.
Pros
SuccessFactors offers a wide variety of products covering the entire full talent suite including L&D, succession, recruiting, and performance management software. Having a "one-stop-shop" for all of our talent management needs was a major factor in our software choice. This not only provides a better user experience for our employees, but consolidates our data into one place.
Also, the software is highly configurable. While this varies by module, there is typically a lot room to configure both the functionality and aesthetics of the software.
Cons
Some of the products were purchased later on and "bolted" to the existing software. Unfortunately, these pieces can end up not meshing well with the existing system. They sometimes require separate log-ins, additional uploads/permission/management, and separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between modules.
Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update was a huge improvement but is only available for some modules.
Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts.