UKG Pro Reviews

Pros

It's a really great application, it makes my work on the human resources side much easier

Cons

I haven't seen anything negative yet. Super great for me

Alternatives Considered

TriNet Zenefits

Switched From

BambooHR

Pros

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

Cons

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call.

You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG.

Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.

Alternatives Considered

Workday HCM

Reasons for Choosing UKG Pro

Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.

Switched From

BambooHR, Paylocity and OnePoint HCM

Pros

Scheduling & labor forecasting, mobile ability, overall look

Cons

This is to be determined as we have not implemented the system yet.

Alternatives Considered

Dayforce HCM, CSP, ADP TotalSource and Workday HCM

Reasons for Choosing UKG Pro

Needed a solution that was going to take us into enterprise growth.

Switched From

ADP Workforce Now

Reasons for Switching to UKG Pro

Developed great relationship with Sales Manager, pricing, features, several leaders familiar with UKG platform already

Pros

I absolutely love the reporting capabilities in the core system. UKG uses Cognos, and you can literally write a custom report in minutes and pick up pretty much any field in the database and export it to Excel or PDF or whatever format you're looking for. You can schedule reports that can be automatically sent to your users and they can only see what their role and security allows them to see, you can create dashboards and interface files - whatever you need from a reporting perspective is at your fingertips. And it's as easy as drag and drop. I can't stress enough how useful this feature is.

Cons

I hate how long it takes to perform simple tasks, and I am horrified by the fact that they no longer provide test environments - to me it's not an option to test in production. We had to fight and beg for months to get them to make an "exception" for us, and frankly would have moved in another direction had they not eventually given in. The product and support, both of which used to make the system different from the other offerings on the market, have gone so far downhill in such a short time it's astonishing. Be prepared to have to go to a ton of different screens to get basic information or to perform an everyday task. And forget about getting any support. You can open tickets but no one is going to respond no matter how much you beg for help.

Pros

I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.

Cons

I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.

Pros

Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Cons

Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

Alternatives Considered

ADP Workforce Now and ADP Comprehensive Services

Reasons for Choosing UKG Pro

Needed to get off the PEO

Reasons for Switching to UKG Pro

Feedback, customer experience, and company values.

Pros

Pretty complete application and easy to use when you knows how to use it.

Cons

can be run slow sometimes, complicated at de beginning to setup the catalogs.

Pros

I like that it is easy to clock in or out.

Cons

If you forget to clock in, it is difficult to fix. Managers have to delete punches and then add them all again. Seems like there should be an easier way.

Pros

I love the ease of use in all aspects of it. All of the modules integrate with each other. The actual payroll processing is simple and takes you step by step through the entire process. We also have several file feeds to our vendors that all work seamlessly.

Cons

I do not have much difficulties, but I have heard that the benefits module is a little bit clunky. Especially at open enrollment time.

Pros

The features that are not related to time management work and are easy to use.

Cons

The features of this that are related to time management are the worst. I have issues with it every single day. Not loading/timing out or not recording the time punch I made are the most consistent issues I have.

Pros

The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

Cons

There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

Alternatives Considered

UKG Ready, ADP Workforce Now and Paylocity

Reasons for Choosing UKG Pro

Paycor lacked the ability to customize the system to fit our needs. Their payroll process was cumbersome and lengthy, and we had several tax issues with payroll as well. Reporting & Analytics were very slim. Paycor is a great system for smaller companies, but we had to move on once we were well over 100 employees.

Switched From

Paycor

Pros

The ability to customize the system when needed. Easy to use, seems fairly user friendly.

Cons

Time and attendance tracking leaves some things to be desired, hopefully with the merger with Kronos this will be addressed in the near future. There are still some aspects of the system that do need to provide more customization.

Alternatives Considered

AscendTMS Logistics Software, Dayforce HCM and Workday HCM

Reasons for Choosing UKG Pro

Wanted a better all in one system

Switched From

ADP Workforce Now

Reasons for Switching to UKG Pro

Seemed like this product was the best option from a user and back end user experience

Pros

This software is people-friendly, all inclusive for processes in our departments. The Support is awesome and timely. The education is outstanding with individual one-on-one, webinars, videos and updates. Communication on what's happening at Ultimate Software, what's new, updates, is ever on spot.

Cons

I'm still working on understanding the Business Intelligence. It seems complicated.

Pros

We were handheld during the implementation which was great. Compared to our previous system (zuman) there is much for functionality but there are still things UltiPro doesn't have that we need.

Cons

It doesn't have a fully functioning org chart that's printable (where you can see the entire organization, not just by each manager)

Alternatives Considered

Paycor

Reasons for Choosing UKG Pro

Zuman didn't have the capabilities we needed.

Switched From

Zuman

Pros

Allows for customization. Has great reporting capabilities.

Cons

We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

Alternatives Considered

Dayforce HCM

Reasons for Choosing UKG Pro

Looking for more robust options

Switched From

Paychex Flex

Reasons for Switching to UKG Pro

ability to customize and integrate

Pros

UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow.

Cons

I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us.

Pros

Ultipro has a ton of options of what is available to you; I've seen it now in two different companies. In both scenarios, the capabilities of the software were not utilized to their fullest extent. It looks as if Ultipro can do far more than either used it for. The load times and menus for initially finding information are fast to navigate. Information on different pages is presented clear as well. PDFs and other files generated by the system load fast.

Cons

The presentation of the material, menus, hotlinks, etc. is unwieldy and jumbled. It is hard to sort through all of the pages past initial launch ones. Drop down menus, if you move your mouse off of them, disappear; in 2019 that doesn't make sense. The ease of use is definitely missing. As mentioned, too, I've seen it in two scenarios, one with a company of 2000+ and one with around 200 employees. All of the features are not used and yet you can still open up menus and pages that do not have relevant information; if thats the system, it needs to be fixed, if its the user/moderator of the business, they need to be encouraged to get rid of it from the systems administrator from Ultipro. Just not an easy and clean tool to use.

The Time Clock tool as an employee is very difficult to use, too; multiple pages/clicks to get to basic information is overkill. Even then, it has a very mid-range power user feel to it... if you don't know what you're doing you may break it!

Pros

It is very easy to navigate when you're searching for some info on your health benefits, and looking for other higher up employees if you have issues you need to report such as conflicts with other employees. It list everyone above you without having to ask your manager for email addresses from say the person who handles HR issues.

Cons

Nothing I have always found it easy to navigate and if you can't figure something out say for instance logging into some of our companies intranet websites for training and other purposes it has a step by step solution for anything you can think of company related.

Pros

It's nice to be able to view an employee's information via a report. I recognize that you won't be able to gather all the info but having a consolidated PDF generated makes some of my duties a bit easier to begin with.

I also really like the modules that accompanies UltiPro. We've used the main modules such as Payroll and Attendance, but it's nice to have things like Recruitment and Workforce Analytics as well.

As an aside, I think that UltiPro has pretty strong online customer support. I've almost always found a resolution within a business day or so.

Cons

It can seem a bit... redundant at time. I feel like some features that I have to go through should have already been expressed to another person, and I shouldn't have to input them again. For example, the time-sheet feature feels like it can be incorporated to add minute schedule changes and unexpected TO off a bit better. Also, some of my team says it's a bit tricky for them to find pay-stubs or that it might be delayed in showing up, but I've personally never had that happen.

Pros

The functionality is great if you know how to enable it and use it. There can be a steep learning curve, but once you get there, it's pretty great.

Cons

The learning curve is steep for some areas/aspects of the system. And enabling functions for certain areas is not as intuitive as "turning it on" you have to assign security roles that often conflict or give unexpected access.

Pros

We have to use this software to keep track of our attendance, personal and sick time plus our benefits. I like that I can clock in and out with my cell phone and not have to use only a computer.

Cons

Sometimes even though it says that your punch into or out of work was accepted when using my cell phone, it actually did not take and I missed a punch. Also when fixing a staff member’s timesheet because of a mistake, they have made it is not very obvious how to do this. It is sort of buried in other screens.

Pros

I like the flexibility inherent in the way the software was set up. Having been such a long standing customer who has been acquired twice during that time, I've been able to adjust for the reporting needs of new management teams quite easily.

Cons

the time period following the Kronos acquisition because the standard of response for cases wasn't what we historically experienced.

Pros

I like having a centralized hub for everything from Time Management and HSA contribution modifications to company announcements. This software allows for pretty good customization and is not something that is an out of the box solution.

Cons

Some features are used more than others, and the “others” aren’t necessarily able to be removed. I also am not sure that a scaled down version makes sense for the mobile app. I think it is predictable that a scaled down version would be a good solution, but removing features for a mobile app seems a bit lazy. It would be better if the mobile app had the same features, just redesigned for a mobile experience. For example: While I may not expect to change my HSA contributions from the mobile app, I should at least be able to see my time off requests and approvals.

Pros

I really liked the ease and convenience of being able to clock in daily with this app, on my phone . I was able to request time off , sick days , holiday pay, through here . Without having to go to my director . I could easily check my paid time off balances , accruals , etc

Cons

I had no complaints . I was easily able to use this , and get notifications immediately from my boss that she had approved or denied my Time off .

Pros

UltiPro makes it easy to track your employment, employee information, income, T4, and a whole lot more. This makes it easy to do most things yourself like printing your payslips, changing your address, etc.

This software is secure and navigation around the site is extremely user friendly. I have never had such access to my employment records before it has been so beneficial.

Another thing that has been amazing is the customer service. It is always fast and efficient.

Cons

having to put in a code every time you log in can be a little annoying but I know it is for the safety of my information. There is an option to pause the codes on the device you are using for 30 days which is helpful!