Tix Reviews

Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account.

Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use.

Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account.

As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers.

ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer.

Thank you Tix, Inc!

Carleton Underwood, Treasurer
Zanesville Community Theatre, Inc.
http://zct.org/box-office/

TIX is the answer we needed--Great support and patron experience

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day!
Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.
TIX is exactly what we were looking for.

tix review

been working with for many years.

Tix is a great partner for our venue

The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.

Praise for [sensitive content hidden]

Fantastic Service

We are a performing arts venue of around 600 seats. I spent a lot of time asking colleagues thoughts on what ticket selling service to choose. I received quite a few options, but after doing my homework, we went with tix. Some of those colleagues had to regroup when their service changed prices or closed down entirely. I've been happy with tix since day one. Questions get answered promptly. We use volunteers (retirees) to staff our box office and, to be honest, they can struggle with all things computerized. It's been so helpful that tix emphasizes their approach of prompt problem solving, no judgement, make it easy to get the job accomplished.

Fight Club OC Loves Tix

The staff at tix is always right there when you need them, so there is that comfort and support when you do have an occasional question or issue if any.

Great ticket company and excellent customer service.

PROS-
-24/7 support and customer service
-low fees
-free setup, no long tern contract or start up fees and no hidden fees
-offers a variety of options to help build business
-customers have chance to choose their own seats/tickets via real time seating chart on line
-easy and wonderful to work with, very accommodating and go above and beyond
-able to customize floor plans and seating options to fit arena with a variety of seating layouts
-offer general admission and reserved seating options
-able to offer options such as pre sale codes, discount codes, and surveys

CONS- None, totally satisfied

In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system.

We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack.

We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service.

We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.

Simple, Great Customer Service that is always there to help and make things work properly

Selling tickets 24-7

Great solution for your event needs!

Tix takes out a lot of headache and small details in setting up your ticketed events. I like it a lot!

Annual June Dance Performances

Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.

Tix is my go-to ticketing system

I’ve been a tix.com customer for many years now and am impressed how the system continues to grow and expand with the changes in the industry. Plus, as I mentioned below, their customer service is the best.

Great experience with Tix

Greatly appreciate the wonderful customer service with Iris, she always worked hard to meet our needs with our events and went above and beyond in the way that she helped and always gave assistance quickly. She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management.
I find the layout of Tix to be difficult to learn from the back end, and still find myself searching for certain functions even after using it for two events now. This could be more user friendly/intuitive for those who aren't used to these type of systems.
Love all the different options with Tix, with so many variables for surveys, donations, coupon codes, etc. There is so much you can do with your event which is very helpful for complex events.
Overall very happy with Tix and glad we chose to go with them again for our second event.

Its a learning curve

Although there are a lot of components to setting up ticket sales of multiple types, at multiple price points and with multiple distribution options, I wish the Tix system was a little more user friendly. I'm a reader and generally very adapt with new software and I struggled to navigate the system for the first time. I required a lot of customer support, which was excellent, its just a burden to ask 50 questions to accomplish one task. It might have been nice to see a tutorial video to lessen the excessive amount of hand holding for newbies. Now that I understand the system, it's a piece of cake, the beginning was rough. Our service rep was very helpful, thorough and attentive, I appreciate his help more than I can say!

NMTA Annual Event Tix Review

This is the first time I have used a program like this. I had looked for one in the past for another business I am involved in but the costs were too high. This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.

Tix: Great service!

Very happy with Tix. Our account manager, Steve, is incredibly helpful - and very patient. Our company has not had a comprehensive ticketing system before so it's been a steep learning curve. Steve has guided us step by step. He has helped us to tailor the system to our needs, and even has had his programmers customize elements.

Excellent ticketing software for setting up events and managing ticket sales

Once you gain familiarity with the software, it is easy to set up events on your own and manage the entire ticket process. I have been using the software for the past three years for the Westside Ballet of Santa Monica's two annual productions. It is very easy to use as an event manager and the customer service response when I have questions is prompt and helpful. The ticket production is efficient. There is helpful information on the site that allows you to figure out how to do many transactions.
The only negatives that we receive from customers buying tickets is that sometimes, there are difficulties with credit card processing or they have problems entering account information.

We love Tix! user-friendly and great support staff!

We at the Miami Childrens Theater were looking for new ticket software company and were recommended Tix by another group. We are glad we signed up! Easy to use with a clear interface.

User-friendly software for both the buyer and backroom administrator.

I hadn't used ticketing software as an admin before, so needed guidance from Silvia, our Tix rep, on a fairly regular basis until I became familiar with it. She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion. She's always quick to help and a wealth of information. Turnaround time for new seating maps, special accounts and web coordination has been super. We also have some reports and accounting information tailored to our needs (a seasonal festival), which has been great.

Fantastic Ticketing Services and Personnel!

I love tix.com! The website is a pleasure, and the customer service is second-to-none. My representative, Steve Moore, has been nothing short of a God-send. He is extremely competent and professional, but, perhaps more importantly, he is patient, and he never loses his cool--even when I barrage him with 5 phone calls in a row with the question I forgot to ask on the previous phone call. Tix.com is the best ticketing service I've ever used, and Mr. Moore is an exceptional asset to the company!

Fantastic Software!

Dependable Technology and Great Customer Support

I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!

Tix is Fantastic for venues and restaurants

[SENSITIVE CONTENT] makes our experience fantastic. She is always there to assist us and educate us.

On Line ticket sales

Just completed our third year with this group and it is un-questionable the best thing we could have done to assist with our ticket day horrow show! We are just a very small dance studio with a pretty good following, so much that people were spending a week in our parking lot waiting for a tickets to go on sale which created a lot of stress and complaints. It was literally a day from hell that we hated! Now, we simply sit back and watch. Our usuallly four (4) hour process is over in 40 minutes and we never leave the home! Plus, we have seen a surge in ticket sales. So simple for everyone. I really can not stress enough how easy this process is!!

TIX.COM is the best !

Mostly thanks to Steve Moore the help and support for tix.com has been top notch...he's smart and doesn't seem to mind that I'm not !