RUN Powered by ADP Reviews

Pros

They provide a lot more than just payroll processing. That's the meat and potatoes of it but they also now have the option to use zip recruiter for your hiring needs. That's a big asset. And, they have a great HR portal. You have access to just about every document and standard possible with a simple search or catalog inquiry. I'm a big fan of one stop shop ideas and this is becoming that. They have it easy to track paychecks, employee's files, reconcile past pay periods, pay taxes on manual checks, etc. And they are a great team for customer service. I've never had a bad experience with them. Oh, and they are adding in a scheduling option to schedule you staff and track their clock in/out times with GPS.

Cons

Cost. It's always the cost. But, convenience comes at a price. This is no small fee service. If you have a small staff and don't mind doing the math you can probably just use QuickBooks. But ADP Run makes it really, really easy to pay your team.

Pros

I like the ease of running all of the reports and that most of the ones you need are listed as standard reports. They also prepared PPP loan reports as standard reports to make your life easier.

Cons

I don't like that when you have to divide salary employees into different accounts that it only keeps the first amount you put in. You have to manually add the other amounts every time.

Alternatives Considered

Paychex Flex

Reasons for Choosing RUN Powered by ADP

We switched because we decided that we didn't want to be a part of their employee base. And the cost of their 401K plan was very expensive.

Switched From

Paychex Flex

Reasons for Switching to RUN Powered by ADP

They came in at an inexpensive rate and we could choice to just get the portion to run payroll.

Pros

It is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc.

Overall the system is easy to use.

The payroll for my accounting firm is free, which is appreciated.

Cons

In 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating.

Alternatives Considered

Gusto

Reasons for Switching to RUN Powered by ADP

Gusto makes it nearly impossible to change paychecks on the fly.

Pros

I love how easy it is to use! You can do the onboarding or have your employee do it! I have looked at other, cheaper options but this system is really a no brainer!

Cons

If you have questions the customer service Dept is not great! Overall I find ADP to be lacking in the customer service area! I reach out to other school owners who use ADP for help, for the few times I’ve had questions or concerns

Pros

This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.

Cons

ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.

Alternatives Considered

Paychex Flex

Reasons for Choosing RUN Powered by ADP

Reliability and certainty that my tax payments would be made for the business on time.

Reasons for Switching to RUN Powered by ADP

My accountant at the time had some experience from clients using it and recommended it to me to use.

Pros

I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.

Cons

The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.

Alternatives Considered

Gusto

Reasons for Choosing RUN Powered by ADP

ADP is friendlier and easier to use on a daily basis. Also, it is less expensive.

Switched From

Paychex Flex

Reasons for Switching to RUN Powered by ADP

ADP is friendlier and easier to use on a daily basis. Also, it is less expensive.

Pros

I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.

Cons

The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

Alternatives Considered

Square Payroll

Reasons for Switching to RUN Powered by ADP

We chose ADP over Square due to the added security and because the overall functionality of ADP worked better with our business than Square would have.

Pros

It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.

Cons

The user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.

Pros

Easy to use and get up to speed. Simple and easy to run payroll. Love that the system reminds you when you need to run payroll. Support is also good when needed. Most questions are answered quickly. Love not having to worry about filing payroll taxes, etc. ADP does all this for you which saves a small business owner lots of time that would spent on these things.

Cons

Timekeeping app was not great and expensive compared to other payroll providers. The integration with QuickBooks is clunky and makes it hard to categorize payroll the way we need to track it for costs.

Pros

Actual payroll processing and data entry of employees and payroll is easy.

Cons

I had payroll tax issues that were not resolved by customer service, and in fact were made worse, causing a fine and back taxes.

Alternatives Considered

Paychex Flex

Reasons for Switching to RUN Powered by ADP

It seemed easier and less time consuming, but in the end, when payroll taxes were entered incorrectly, it turned into a nightmare.

Pros

Scalability, portability, reliability, ease of use, security, reporting & customer support are the most valued features when it comes to RUN powered by ADP. Our payrolls can grow or shrink very rapidly. This platform allows us to quickly transition our staff size & allows an international team to onboard, process payroll and terminate employees easily & efficiently. We can work anywhere that there is an internet connection & can focus on our core business and rely on ADP to handle taxes and garnishments. The application is well organized & easy to navigate. Security has greatly improved empowering employees & administrators. Central database is secure while always at my finger tips. Standard reporting & Adhoc reporting features are great! Customer Support deserves lots of credit - they are helpful, professional & supported us with difficult HR & technical questions passing along problems & ideas effectively. Finally, ADP has listened to suggestions & continuosly improved its software since 2010.

Cons

There are two items that I like the least about this software. They are both related. Most important is the lack of a feature allowing us to import our payroll data into the "Payroll Task". When we grow it is very time consuming & cumbersome to key in all the data. A feature to import the payroll data would be fantastic! I do not want to go to another platform, which allows the data from the proprietary Time Tracking software to be imported. ADP has tried to sell me this but RUN is perfect for us - just the payroll processing is more cumbersome when under time crunch & when we have lots of employees working different shifts, at different rates, with OT, double time, etc. Second point is the capability of a payroll administrator being able to input/review/edit the data in the Payroll Task & save it. Should not be able to add or delete the Task and not be able to RUN the task (impound the bank). But my team could help out in different time zones if this 2nd feature would be implemented.

Pros

The website and mobile app are very easy to use. Being able to run payroll on the go is very helpful but you can’t add an employee from the mobile app.

Cons

I hate that I can’t add an employee from the app. It has made it difficult sometimes. I also despise the long wait times for customer service. They have a call back option that they say you won’t lose your spot using but it generally takes hours to get a call back. That’s an absurd amount of time.I also hate the nonstop sales calls. I had to threaten to close all my accounts to get the calls to stop. The timekeeping with adp run was a nightmare. If there are any errors it causes issues with running payroll from the app.

Alternatives Considered

QuickBooks Payroll and QuickBooks Online Advanced

Reasons for Switching to RUN Powered by ADP

Ease of use and the app functionality.

Pros

Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.

Cons

There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.

Alternatives Considered

QuickBooks Payroll, Paychex Flex, Paylocity and Streamline

Reasons for Choosing RUN Powered by ADP

Cost.

Switched From

Paylocity

Reasons for Switching to RUN Powered by ADP

Ease of use and cost

Pros

What I like best is how simple and user-friendly it is. The ease of initially setting up an employee can't be beaten. I especially love how fast I get payroll done. Run takes all the guesswork out of payroll. I simply approve what RUN has already done and submit. Payroll is just that easy! Plus I can easily access any payroll, employee or tax document. The best part, if I make a mistake their staff is incredible at finding a solution! They're friendly and very knowledgeable. I highly recommend using Run in conjunction with ADP's ezlabor. You';re employees clock in and get paid under the same system which saves even more time!

Cons

The only flaw I can is that if an employee puts in their 2 week notice, for example, you cannot add it to run in advance. You have to wait until the employee is no longer clocking in/out to update their information. It would have saved a step to be able to put it in immediately when they give notice.

Pros

Run ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.

Cons

This software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.

Pros

It's very comprehensive and easy to use. Initially seems like you can get a good deal and that the product is worth the price.

Cons

It turns out to be too expensive and it's like they don't get that they charge nearly $400 a month while other companies charge $40. They are not friendly enough for new small businesses and offer no flexibility during hardship such as the pandemic. I ended up having to shell out hundreds of dollars just because I couldn't afford to use the software. When dealing with customer service, things also tend to get unorganized and confusing when they don't have to be.

Pros

Once I had run payroll a few times it's easy enough to use. I don't use their HR support or anything but calculating payroll is straightforward. It's great that the tax totals are calculated automatically and they file year-end paperwork for you.

Cons

I'll state that this review is for ADP Canada (vs ADP U.S.) I'm with a very small U.S. based nonprofit with just just a couple employees in Canada, and switched to ADP from calculating taxes manually. Using ADP is the lesser of two evils but it hasn't been a great experience. I run payroll semi-monthly and once, for no apparent reason (their rep couldn't explain why it happened) they initiated the second half of the month's payrun at the same time as the first, and charged us a $150 fee to do so, which they never refunded. Their chat support is helpful but if it's "unavailable" you have to call and it's always a 1-2 hour wait. You can request a call back but any time I do that they never actually call me back. The interface is also pretty low-tech.

Pros

Once set-up, this system is a good way to easily manage my payroll. The Run software integrates with the ADP Time and Attendance software which is how my employees clock-in and out each day. I hit 1 button and the software automatically brings in the total hours worked for each person and auto calculates if there is overtime due. The software also allows me to have a file for each employee. Finally, the system captures everything so pulling reports is simple. I can run payroll reports for the whole team or individual employees with the blink of an eye.

Cons

The worst part of this software is getting it set-up. Once I agreed to purchase I got connected with a software installation person. This sounded great except she was in there over seas call center and we had a slight language barrier. It took much longer than it should have but we did get through it. Unfortunately this poor customer service has continued for the whole 2 years I have been on the software. However, typically things works correctly so thankfully I am only calling for support a few times a year.

Pros

Our company started using ADP many, many years ago. Back when you had to call in on the telephone and give employee hours. In the years since we have tried other services, just to see if we were truly getting the best service out there. And I feel confident saying that yes, RUN by ADP is the best payroll service out there. It's simple to use, efficient and simply does what you need it to do for payroll. Direct deposit or printed checks, your employees have options.

Cons

We tried using their timeclock add-on and were not a fan. But it was a trial and easy to return.

Pros

It was easy to learn and setup. Customer support was outstanding.

Cons

It doesnt always sync up correctly with quickbooks

Pros

Simple to run payroll, and easy to find certain reports

Cons

Support is very difficult to find, the payroll grid is so big you need to scroll sideways if you have several deductions or additions for payroll. Also, adding a new employee requires certain points of information and will not let you send to the employee to complete until you have all the information, there is also no way to resend to the employee without deleting and restarting the whole process.

Pros

We started using ADP Run about 5 months ago and by far I am very satisfied. The interface is easy and user friendly. Even when there is something I can't figure out how to do or just want to make sure I don't do wrong, they have this chat that is surprisingly quick and helpful. You get to speak with representative withing 2 min and they not only explain what to do, but also go in and do stuff for you. It is also really helpful that our employees can access their record via app. What is more, it is way more cost friendly than when we were outsourcing the payroll processing.

Cons

I really haven't encountered any problem yet. It seems to hit all the check marks we need. The only problem is that when we were starting they were a bit chaotic, not communicating between each other. We had a different point of connection every week, and it was somewhat frustrating. But despite this initial period, we have been running smoothly.

Pros

Was easy to use as long as you did not need to make an adjustment or had a question. Calculation and reports wise was very solid.

Cons

CUSTOMER SERVICE. Any changes or questions took valuable time away on hold or a waiting game as all requests were emailed to a group bank of people and you may have multiple confirmations and questions coming from different people in no particular order to track.

Pros

I am new to ADP so I am still learning. It has been very easy to maneuver through payroll. I have been able to make changes and add things with very little trouble. I like it so far and the customer service is good also when you do not know just what to do.

Cons

I have not found too many things I don't like about it. The only thing I can think of is when I signed up I was talking to a sales Rep who led me to believe he was my go-to person for all problems. He was very helpful in the set up process but when I needed customer service he was not thee for me. It would be nice to have a representative to call with my questions.

Pros

This tool is used for Global Data management (HR & Payroll) by us. Features are very helpful and easy to understand by the end users. Reporting functions is very convenient to customize the report as per user request. This application is compatible with IE browser.

Cons

Time out of one log in session page is less.
It is very sensitive with any Java updates.
Application is not running in all browsers with ease.
Sometime will face issue of unexpected outage of the tool.