Peek Pro Reviews

Pros

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Cons

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.

There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Pros

Peek Pro can do almost anything for rental and event bookings.

Cons

Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use. Nothing is simple on the backend, only for the customer.

Alternatives Considered

FareHarbor

Reasons for Choosing Peek Pro

BOD decided Peek would be better, They were wrong.

Switched From

Squarespace

Reasons for Switching to Peek Pro

Because it looked like it could do more and had waivers included, FareHarbor did not have waivers. I plan to go back and try FareHarbor. I cannot afford the hours Peek is costing me.

Pros

The integrated waiver was helpful as was the pre-tipping feature.

Cons

I've switched booking systems several times for different reasons. By far the worst was Peek Pro. Customer service consistently took over a week to respond. I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!! I felt completely unsupported and they negatively impacted my business. They bring you on and then hang you out to dry.

Alternatives Considered

TripWorks

Reasons for Switching to Peek Pro

Appeared more professional and had pre-tipping

Pros

I like the variety of booking flows that peek allows us to customize.

Cons

I think editing the activity schedule can get a little confusing at first.

Alternatives Considered

FareHarbor

Reasons for Choosing Peek Pro

I liked the booking flow of Peek better.

Switched From

Bookeo

Reasons for Switching to Peek Pro

[sensitive content hidden] really took the time to explain everything to me about Peek Pro. I thought it would be a good fit for my business.

Pros

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

Cons

No cons at this time, this is our second business integration of the Peek Pro platform.

Pros

I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

Cons

I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

Pros

booking process is smooth to the customer

Cons

Recently (July 15t, 2024) Peek has updated their Payment system and all users had to register for the new program. I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure.

Due to that, my account is basically blocked and we are not being able to receive reservations neither we are being able to transfer our funds to our bank account.

We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that.

So far, I spoke to several employees from the Customer service, only through chat and email and no one is finding a solution to that. Ridiculous...

Pros

It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

Cons

As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

Alternatives Considered

FareHarbor

Reasons for Switching to Peek Pro

the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us.

Pros

Simplicity, designed with our exact needs.

Cons

There is not much to not like. Maybe not have a direct account manager, but it hasn't been a big issue.

Pros

Customer service was excellent during the set up

Cons

Nothing everything was great don't have any complaints

Pros

I used FareHarbor for years and was sold a bunch of lies. There was not a single redeeming feature on PeekPro.

Cons

Inability to quickly change booking times and the inability to create any bookings on the app. The app is a joke.

Pros

I have been looking for a booking software for the company that I work for for years. I have used a few but after a year I discontinued using it because they never met the needs of the business. Peek Pro is amazing. It is so easy to use and set up. I enjoy navigating through the process of booking tours as well as the back of house setting up tours. I can't wait to utilise it in its full capacity.

Cons

There has been a few glitches. In the beginning it kept saying that all tours were booked. I had a few people call me asking me if we have availability, because when they book online it says full. We rectified it. I still have some problems setting up new tour times and when I went to the support team I never got an answer back.

Pros

I like how easy it is to learn how to set up a calendar or product or activity. I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.

Cons

In the last few weeks of trying to get our business going (and during these times everything is very up in the air) I have been particularly frustrated with the ability to interact with bookings and information in bookings once they are made.
Example one: once a booking is made, if I want to send an email to someone that is not a stock email, I can't do that from Peek. Now we have two communication threads. One in Peek and one in my business email. Which would be fine if I could somehow link the two but I can't

Example two: This is a bigger issue for me because it makes following through with steps after booking the responsibility of the customer/ main contact only. For me this is creating an extra step. Once the main contact gives me the names of other folks they are booking, I want to be able to send reminder emails directly to those folks. So Peek is collecting their emails when the main contact sends an "invitation to waiver" email, but not storing them in a way where I can interact with them. If 4 of 10 people have not signed their waivers, I have to ping the main contact (I would probably send them a personal email because I cant clarify WHO hasn't signed in Peek) and then get them to remind others. It makes much more sense to be able to have the software retain the emails as they are forwarding waivers to others and then tour operators can click a dropdown below each persons name to send them reminder emails. We should also be able to see what is outstanding for each

Pros

Ease of use is definitely the top feature. Our previous system was much less intuitive and required more work to do things like move reservations, charge guests (or refund them) or even just generally managing the available tours on a given day.
Plus the layout is easy to understand and features visual distinctions (such as color) for different individual tours that help make them easily distinguishable and reduce confusion.

Cons

We have been told several times that guests did not receive confirmation emails. We are not sure why this occurs, and it does not occur consistently so we cannot reliably figure out WHY. We have the system set to automatically send emails so this can be somewhat annoying, but in these cases we can easily send new confirmations or just simply verbally confirm. Additionally, guests often report they have trouble downloading the peek app, but since by the time they arrive we already have their reservation this is not a critical problem.
In any case, reservations seem to always be efficiently sent to OUR inbox so that even if a guest has not received theirs, we can easily find them.

Pros

It allows people to make reservations.

It works well on most websites. You can embed it or link to their site.

They have humans to answer the phone and relatively short hold times when doing so.

Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Cons

They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point.

They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see.

They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems.

At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it.

Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

Pros

- User experience
- Easy of use
- Advanced pricing features
- Inventory management
- Promo codes
- Channel management & marketing
- Customizable and advanced booking flow
- Conversion tracking features

Cons

They're continually improving the software so naturally there are things that are constantly being fixed, improved and updated which you should expect from any software. That being said, there are no *real* cons to speak of. Any cons I might have had in the past they have fixed and/or they've added those features.

Pros

The software and app are extremely easy to use and provide all the features needed under one software for us to run our business. From booking, to waivers, to payments/on-site POS and review management all is run from within this single offering. We even faced a couple of automated resource management setup challenges during deployment, PeekPro worked with us to find a unique configuration that would work and setup a call with the [SENSITIVE CONTENT HIDDEN] so they could understand what changes in the future would help.

Cons

PeekPro are always releasing new features and additions, they listen to feedback we have yet to find anything that has hindered our operations.

Alternatives Considered

Xola

Switched From

SimplyBook.me

Pros

We were with several of Peek's competitors but were always looking for a better fit. We have been with Peek now for several years and we aren't on the look out any more. We started with them shortly after they launched, and there were some growing pains at first but in retrospect, it is really stunning how much they have grown and how often they roll out new features and functionality. I have found through the years that if I have a need for the software to do something completely new, all it takes is for us to mention it to the Peek team, and fairly quickly our issues are addressed, and a solution is implemented. I have never worked with another team that is so responsive to customer suggestions. Peek is invaluable to our everyday operations and is so integral to our growth and my sanity that I could not imagine working without them.

Cons

My only complaint is that there are so many new features rolling out that sometimes I cannot keep up. However, I am aware that the issue may have more to do with my own issues and not be a reflection of Peek at all.

Pros

I've looked at other tour operator software and tried a couple for a short while. What impresses me about Peek is that they strive to give you exactly what you need to operate your business. I've watched them over the past couple of years as they continue to add services and capabilities as customers request them. The others pretty much tell you it's their way or the highway - take it or leave it. So I left them!

Cons

I had to think about that one for a minute. I guess I would say that their smart phone apps could be better. They don't have a lot of the same functionality as the website has.

Pros

Peek is really easy for the user and our guests. The back-end took us a little bit of time, but honestly not much. And the guest experience is very simple!

Cons

I wish it had a couple of more customizable options - like discounts for specific tours instead of one overall discount code.

Pros

The Peek team made the software simple to launch. The ability for customers to book online in advance made an immediate impact on our business. We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps.

Cons

We have both activities and rentals available on Peek, and we'd like to see some of the same features available for rentals that are available for activities. (For instance, being able to send a weather cancellation email to all customers with reservations for that day in one-click.)

Pros

I love how easy the user interface is to operate and I love the availability of customer support. [SENSITIVE CONTENT HIDDEN] was incredibly helpful in solving a persisting issue that my business has had. Overall very happy with the software.

Cons

The widget flows can be difficult at times, but [SENSITIVE CONTENT HIDDEN] was extremely helpful in mitigating my issues.

Pros

Peek simplifies our reservation process dramatically with easy online booking.Client information is entered and on file. Customizable reminder emails provide a huge advantage. More clients arrive on time and fully prepared so the tour is better for everyone.

Cons

I didn't see any noteworthy cons. New features would be nice.

Alternatives Considered

aReservation

Switched From

ThunderTix and Bookeo

Pros

Ease of use, active development, cost, support, reporting, promo options

Cons

A few things are sent out prior to really solid beta where things are removed that were there previously, but they are added to development for improvements to come through soon

Pros

The system is simple to use and easy to learn. When necessary, customer support has been excellent.

Cons

I don't really have anything to complain about.