Webex Reviews

Pros

WebEx is really easy to use and setup! From both the view point of the admin setting up a meeting or an end user who was invited to a meeting, it's all really simple! I especially enjoy how WebEx will automatically adjust for time zone changes since many meetings I'm joining or hosting are with people on the other side of the country. Screen sharing also works really well, usually I'd experience some bandwidth issues with other software but for some reason WebEx works wonderfully!

Cons

The only con I can think of is that sometimes if I'm joining a meeting that I have scheduled in my Google Calendar it won't work correctly. It should be able to load the meeting invite and join as intended but I usually find myself having to manually enter the meeting ID, attendee ID, and passcode.

Alternatives Considered

Zoom Events and Webinar

Reasons for Choosing Webex

We wanted a more professional look and feel once we migrated from Google Apps for Business to Office 365 but didn't want to utilize Skype for Business.

Switched From

Google Meet

Reasons for Switching to Webex

It was pricier than most but because WebEx is such a familiar name with lots of users and so simple to use we felt the price and ROI was justified.

Pros

The most impactful feature about WebEx that it keep us in touch with your colleagues , managers and team leads . End to end update can be shared easily among the team members

Cons

No , Nothing was difficult when it comes to WebEx , it’s a very simplified software used by my organisation and i didn’t find any difficulty integrating it with the process

Alternatives Considered

Microsoft Teams

Reasons for Choosing Webex

Expensive and a lot of flexible options are available in WebEx

Switched From

Microsoft Teams

Reasons for Switching to Webex

WebEx is more accessible on vast variety of mobile devices than teams .

Pros

WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

Cons

With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

Pros

Webex is far away than its competitors in video conferencing for the great features and benefits it brings to its users; its quality pictures and HD videos make it stand out much better than Zoom or Google Meet. Though it is complicated to understand at first, the functionalities are packed on your left; they do range from screen and file sharing to recording and annotating tools, and from its compatibility with various devices to security features and third-party integrations, much more! One more thing, Webex is more than a video conferencing platform; it makes any workload easy to manage thanks to many integrations, namely Vidcast messaging and Slido Q and A facility.

Cons

Though a fan of Webex, I still see it expensive than Teams, Zoom and Google Meet. Webex is obviously not for beginners and you need to go along its rich dashboard for a while to understand how it works compared to its competitors.

Pros

I feel greater adaptability in my organization now when I can remain associated with video conferencing through Webex Meetings. The elements and choices of this stage are unbelievably proficient. Since they have decreased the interruptions with the high level of commotion expulsion is highlighted. So it's not difficult to talk and examine business matters with partners. The programmed record highlight is likewise generally excellent. Despite the fact that we can record our discussions, it's astounding.

Cons

I figure the streaming length on the fundamental free variant ought to be more. As indicated by my own involvement with Webex Meetings, any remaining highlights are perfect, there isn't so much as a solitary negative point.

Alternatives Considered

Zoom Meetings and Microsoft Teams

Reasons for Switching to Webex

We are involving this extraordinary stage for both video and sound conferencing. On account of its great association, we are making proficient gatherings with different workers. It's truly wonderful for our business.

Pros

I experienced good quality video conferencing. The only reason to choose this over other like zoom or skpye
or team viewer is that this software is more robust and reliable than others.

Cons

There are times when I was not able to connect to the clients with this software as it's easy to get connected through zoom and skype more easily.

Alternatives Considered

TeamViewer, Remote Support and Meetings and AnyDesk

Reasons for Choosing Webex

A lot of lag in the other software. (TeamViewer)

Switched From

TeamViewer

Pros

First installation of this software is really simple. It also has a simple interface thus its easy for one to use it. It also has highly advanced features which makes people conduct meetings smoothly without any obstructions. Lastly in addition to its many functionalities what I like is that you can record a session.

Cons

The internet bundle usage is really high since it produces quality videos. Not often but sometimes joining a meeting using this software takes time due to the server issues. Lastly what I dislike about this software is registration in that for you to join a meeting, you must first register rather than using a link which when you click joins you automatically.

Alternatives Considered

Zoom Meetings and Google Meet

Reasons for Switching to Webex

Though they are all rich and stable, I like because of the quality of videos.

Pros

Webex is great for hosting webinars and has great controls for the host! It also provides a good user experience.

Cons

Sometimes in larger meetings, the sound can have a delay or a large amount of latency. It can also sometimes be a network-related issue.

Pros

The quality of the video and audio is very good compared to other products. It also integrates with other cisco products. I guess it even has an end to end encryption as well.

Cons

The pricing is high. If you want to create a meeting where more participants need to join, then you would need a paid plan which is costly. It also requires a high bandwidth else the meetings are not stable.

Pros

Webex provides transcripts of the recorded meetings, which makes it easy to write post-meeting reports.

Cons

Sometimes the software gets frozen and slows down.

Pros

Despite having many features, which can somewhat hinder those who are experiencing it for the first time, the application offers a simple way for a videoconference.
The application already automatically generates a password link for all participants.
Plans: Free, Beginner, Plus and Business, each with dirty features.
Free: Up to 100 participants and meetings of up to 50 minutes in length, with an unlimited number of meetings per day, month or year.
Beginner: Monthly fee of $ 13.50, can host up to 50 people per meeting, offers unlimited meetings, file sharing, 5 GB of cloud storage and recording transcripts.
Plus: Monthly fee of $ 17.95, can host up to 100 participants per meeting, offers the possibility of assigning alternative organizers, allowing others to schedule meetings on behalf of the main organizer and is supported 24 hours a day, 7 days a week.
Business: Monthly fee of $ 26.95, can host up to 200 participants and has 10 GB of cloud storage. It has the possibility of integration and synchronization with Microsoft Exchange and Active Directory.
Offers end-to-end encryption; extensive meeting tools for participants and hosts.

Cons

A wide variety of meeting setup options can be confusing for novice users.
Strong competition from Miscrosoft's Skype for Business. In some meetings, the video hangs for a few seconds, while participants are still talking, even with a dedicated 200mbps internet.
When you are a beginner, using the app for the first time, you can get lost among so many features. The start-up tutorial should be more complete and less cluttered with information.
When sharing many screens, there is a slight lag in the transmission, which can cause the participants to lose focus.
The audio quality drops considerably when using the notebook or PC speakers.
When meetings are recorded, the deadline for making them available is too long (sometimes you have to wait 24 hours before the recording is available.).

Pros

I have several favorites when it comes to Webex. I really like how you can schedule unique future meetings with recurring sessions and how you can also schedule ad-hoc meetings using your Personal Room. The use of the personal room is one of my favorites because you have your unique link that you can start whenever, or you can choose to not use your personal room and schedule meetings ahead.
I also like the new virtual background and blur features that were just released.

Cons

Sometimes it uses up a lot of bandwidth... that's to be expected. However, it can cause overload when you are sharing webcam and perhaps doing a demo on a product. Of course that is relative to your OS, but it's one of the things that I notice specifically when I use Webex.

Alternatives Considered

Zoom Events and Webinar and Adobe Connect

Reasons for Switching to Webex

We chose Webex because compared to other products, Webex had a user friendly interface and it was pretty intuitive as well.

Pros

I use Webex to teach continuing education courses at my local community college. I actually pay for an account out of my own pocket after having so much trouble with the software the college provided. Webex is very consistent. It's rare that a student has trouble getting on. It allows me to share my screen, record sessions, track attendance, use breakouts, share files and video. Really, anything I've needed to do. The phone app is very good and I've had to use it when my power went out during class. I just hopped on the mobile app and finished teaching from my phone.

Cons

The only downfall of the software is that users have to download a plugin to use it on their computer. Rarely do any of my students have an issue with it. However, people seem more resistant to downloading things these days and some of them do complain about it.

Alternatives Considered

GoTo Webinar

Reasons for Choosing Webex

WebEx is the most reliable software I've used for teaching. I rarely have technical issues with it.

Switched From

Blackboard Collaborate, Zoom Meetings and Microsoft Teams

Reasons for Switching to Webex

I like the WebEx interface better.

Pros

I've been using Webex for over a decade. Being a Cisco product gives me the guarantees of being robust, secure and continuously updated. In the last year, many new Artificial Intelligence functions and other interesting features (p.e. simultaneous translation) have been integrated. In addition, it complements very well with the rest of the Cisco portfolio for videoconferencing, voice, contact center, etc.

Cons

Little to complain about Webex. Perhaps that is more expensive than other similar options. But it is a product oriented to professional use that is worth what it costs. Security is very important, and that pays for.

Alternatives Considered

Zoom Meetings

Reasons for Choosing Webex

Microsoft Teams and Zoom Meeting are good choices too. But Webex is more robust, secure and complete

Switched From

Zoom Meetings and Microsoft Teams

Reasons for Switching to Webex

More robust and secure.

Pros

Webex is a good tool for video conferencing. It does that particular job probably the best of all tools I used so far.

Cons

Other than video conferencing, all the little things that come with that are actually slightly worse than in the competitors. My particular grief is the annotation (screen drawing) tool that is very unintuitive, gets interrupted whenever the presenter does anything, and requires special permissions to use.

Alternatives Considered

Zoom Meetings and Microsoft Teams

Reasons for Choosing Webex

The scrum master and TA liked Webex more than Teams.

Switched From

Microsoft Teams

Reasons for Switching to Webex

The user interface of Webex was nicer.

Pros

I use WebEx meetings almost daily for work - for both internal and external check-ins. Pretty straightforward navigation, once you get the hang of setting up a room (either personal or client-facing) the platform is quite easy to navigate. At my meeting we have WebEx integrated with peoples' calendars, so when I schedule a meeting on WebEx it allows me to easily see my coworkers' availability which is definitely a plus - good ease of integration with other applications. Interface is simple enough that the main functions (setting up a meeting, sharing meeting info) are easy to use and I have not had issues with this software unexpectedly crashing which is an added bonus.

Cons

One of my main gripes is regarding shared rooms (ex. other members on your team are able to start/stop the meeting if you're unavailable). One of the recurring issues with shared rooms is that they all use the same call-in number and pin. With that said, if there are back-to-back meetings using the same room, and the earlier meeting runs over, we run the risk of clients calling into a call that is still going on, which creates confusion and can have us coming off as unprofessional. I have avoided this issue in the past by creating internal check-ins using my own personal room, however the drawback to this is that - if I'm unavailable for any reason - the meeting cannot be started by anyone other than myself. For back-to-back meetings, if there's a way for new users to be put into a waiting room until AFTER the previous meeting has completed ended, that may avoid these issues in the future.

Another issue is that if I set up simultaneous meetings in both my personal and shared rooms, there is no way I can remove myself from the first meeting without it ending the call altogether. I have not found a way to assign someone else as the host, so if there have been simultaneous meetings (where I am just listening in the background) I have had to juggle this by calling into one meeting using my laptop, and calling into the second using my phone. It works, but it's not very efficient.

Pros

1) Easy to use: Any common user can use this tools in easy manner. No need to do some extra effort. You only need to click given link in meeting. Then it will automatically download required meeting setup and then it will redirect you in a meeting. After joining the meeting your are able to see all participants in your meeting and who are speaking as well. So it's give better clarity for meeting members in understanding.

2) Audio/Voice Quality : I like Webex voice. The voice is very clear in your meeting. If you have less internet speed in that case you also able to listen your team member voice.

3) Shared content Quality: The Webex is giving power to share your screen in meeting. The quality of share content is very good. Other team members are able to see content very easily.

4)Different way to connect Audio in meeting: I like many audio option to connect a meeting. if you internet audio is not working then you able to connect by mobile call.

5) Able to see all participant on one screen and who is speaking this indication also able to see.

Cons

I have one point in Cons. Which related to cisco Webex Mobile app update from google play store. When we are updating this mobile app then we are facing some issue to connecting the meeting. All the filled details has been gone and you have to reenter those. It's means you have to keep your all details with you before updating this app. like you login name, Webex Url etc.

Pros

Powerful Security: This is perhaps the main advantages of Webex. Cisco is the biggest endeavor network safety organization on the planet, so you can trust it to guarantee your protection and information security inside a Webex call. Webex encodes every one of your information regardless of which plan you purchase. Organizations whose information security is absolutely critical can find supreme harmony of psyche here.

Community Sound and Video Conferencing: Lean toward your conferencing arrangement with every one of the ruffles? Webex has everything, enveloped with a strong client experience. You get HD video show, where you can see up to 25 members all at once. You can visit inside the call, whiteboarding to work together on notes, in addition to breakout spaces for classes or group building works out. We especially like the screen sharing and control usefulness, which, dissimilar to different instruments we've attempted, doesn't influence show quality, and it's not difficult to share or switch between discrete windows or the whole work area.

Cons

Incidental Call Quality and Association Issues: Call quality is by and large great, and the encompassing commotion decrease highlight is superior to different apparatuses we've attempted. Yet, in light of the fact that Webex is so broadly utilized, there's consistently the danger of blackouts. We've encountered a couple throughout testing various items, and sporadically Webex sets aside some effort to interface, or we lose video or sound for a couple of moments. We've likewise experienced difficulty conceding members on a few events.

Restricted Personalization Choices: Webex incorporates virtual foundations, however not as wide a determination as contenders like Zoom. There's an absence of fun personalization highlights found in different apparatuses like shading plans and window format choices.

Pros

- Webex has a simple user interface and provides access to meeting options as soon as you enter its dashboard.
- Webex has a blog full of useful articles, an FAQ section and offers experts help.
- Webex has essential features including HD video, screen sharing, in-app voice, joining a meeting from any video system, chat and more.
- Interactive participation with annotation tools and whiteboards.
- Advanced meeting analytics to provide insight into what happened with your participants.
- Host an unlimited number of meetings.

Cons

- Not suitable for large scale webinars.
- You must subscribe to additional plans to host multiple meetings simultaneously.

Pros

1.Easy and convenient file sharing.2.Seamless screen sharing during meetings.3.Remote access and control capabilities.4.High-quality video conferencing.5.Reliable and stable platform performance.6.User-friendly interface and intuitive controls.7.Interactive collaboration tools & Robust security features.8.Integration with other productivity tools and applications.9.Excellent customer support and technical assistance.

Cons

Webex's seamless experience and robust features have significantly improved my ability to collaborate, communicate, and engage with others, making it an invaluable tool in my professional endeavors.

Pros

The way devices and programs communicate with each other seamlessly. The installation of conference rooms that support the Cisco WebEx service has been a great improvement for users, enhancing the conference room experience. In fact, we received positive feedback reaching 80 percent, in contrast to before, when we had Skype rooms, we were below 50 percent. The video is clear and helps get the message across, lacking only the human part that we look for in conversations. WebEx video conferencing has restored the lack of video meetings.

Cons

I would like to see the value of the units decrease. They are priced a bit high, but it really pays off. Before the pandemic, we had low-cost Skype rooms that didn't work, but now we have high-cost WebEx rooms that do. Back-end administration can be confusing. However, it is effective once all the parameters are set. It was more difficult than I thought it would be.

Pros

Smooth audio and video. Speed of organizing meetings. Very few crashes. Works well both on a computer and on a smartphone.

Cons

I can't think of anything crucial to improve. Overall experience is really good and it does what is supposed to do.

Alternatives Considered

Zoom Meetings

Reasons for Choosing Webex

Many crashes, stuttering audio and video.

Switched From

Microsoft Teams

Reasons for Switching to Webex

Better overall user experience.

Pros

I like that this product is very intuitive. I can download plugins and sync it to my outlook directly. For someone who keeps forgetting about upcoming meetings and need reminders now ad again the webex plugin comes very handy. Cisco webex pops up small notification on the bottom right of the screen with time left to meeting and direct link to also joining the meeting. The best feature I like is that I can start the meeting directly from my pop up and it takes me straight to it. Cisco webex has two main platforms the regular meeting with your own room or team meetings. I use the my room meetings 99% of the time. It also allows a lot of participants to join in. It is more the 100 and I don't think anyone wll have any issue regarding hitting the max capacity. You can see videos of people in the meeting if they have enabled it. Also whoever is speaking their video pops up as the main video which is nice. The organizer can mute people and also give the authority of presentation, mouse and keyboard. The most unique feature I found was if you are the organizer after certain time you can lock your room and people would need permission to join in. I think that was really nice addition as it helps make meetings secure and more private.

Cons

I have had many issues with video feedback. They are either slow sluggish or sometimes they do cut in and out. Due to this during ongoing meeting I cannot follow the presenter step by step. I have been told it is usually the presenter's internet issue but it has happened multiple times with different presenters. I had to get my head around how the meeting scheduling works as it was not obvious right away. Sending the meeting invite with the phone number and link information is weird. One has to type in @webex to add the information but instead of always appearing on my message it appears after I have sent the email to all. I would like to make sure it is there before I send it which doesn;t seem to be an option.

Pros

Cisco Webex Meetings is the quintessential collaborative cloud platform. It allows users to have their own personal room to be able to meet up to 1000 people in the same meeting. It has video capacity of up to 200 participants, you can use a white board to show any idea in an instant and even share screen or give or take control of another device. All in one application. And the best part is that if you are near a Cisco video device, you can use proximity and define that device as an audio and video device instead of a cell phone or computer.
If the guests do not have the application installed, it does not matter, from any browser they can join the meeting or from the cell phone. What more can you ask for a virtual meeting application?

Cons

Honestly there isn't much to say at this point. Maybe just mention that you need to be a computer administrator to be able to install the application that without it, you don't have the plug in in Office tools like Outlook. It would be good not to have this requirement and to be able to have the plug in without having the need to install the application.

Pros

Webex is a very good web conferencing tool. They have improved the interface when you login and made the menus more intuitive over the past few years. The left side menus when you are logged in work well. You can start a meeting(immediate) or schedule a meeting to do a live recording and web capture. Your personal room location/URL never changes so this can be good when you want to give it out to secure group and meet there from time to time or at a minutes notice. The scheduled meetings are good because they allow more options like:adding a meeting agenda, automatic recording of meetings, secure or less secure joining by participants depending on what you wish, joining before host and registration or not. After recording you can click on the "recording" menu item on the left and see all Webex recordings.

Cons

Some features that seem available are not always. It partly depends on how it is set up through your company. Some options are not available or easy to access unless you are in classic view. There is a 24 hour plus turnaround for recordings to be processed and appear in menu-for me this is not an issue but it might be for some companies. There was a more advanced function someone in one of my groups wanted to use to compile data after a meeting, but found out that was something either not available to us or because we could not anticipate that need and ask for it ahead of time, it was not available. I seem to recall it had to do with getting an comprehensive list of participants from a scheduled meeting-after the meeting was over.