Jira Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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User Reviews Overview

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project...

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Feature ratings

Value for Money
4.3
Features
4.4
Ease of Use
4.1
Customer Support
4.2

Browse Jira Reviews

14,783 of 14,783 reviews
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Zach
Zach
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
N/A

5
Reviewed on 30/9/2024

Startup uses Jira to ship fast

We used Jira to run agile methodology for a 8-person team at a startup.

Pros

First, it was easy to get started with common guiderails. There was a deep feature set that figured out, made Jira flexible for use cases. The integrations with CI/CD & customer success tools were very helpful for keeping the data in Jira up to date.

Cons

The depth of the product made it hard to configure when experimenting with changes to our workflow.

Nicholas
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 3/10/2024

The project management tool for anything & everything

To me, Jira has a very intuitive user interface and can be used pretty much for everything that could be a project. I also like that "everything is an issue" setup.

Pros

Jira is the perfect project management tool for me. It has very much customization options for projects to perfectly match what I want to achieve.
I like the different project types and the templates, they are useful to just get started. It also integrates perfectly in Confluence and other Atlassian products.

Cons

The Web interface is a bit slow, especially when navigation much through different tasks. Although the mobile app is super clean, there are some missing features overall.

Alternatives Considered

GitHub, Microsoft Azure, Microsoft 365, Asana and Notion

Reasons for Switching to Jira

Each of these products had some missing features or was overprices for what I use. Some of them also were too complicated to setup and/ or use.
Sascha
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2

1
Reviewed on 4/9/2024

Good riddance

I've been a Jira admin almost all my professional career, and I cannot take it anymore.

Pros

I like Jiras Query Language. It enabled users to dig deep into the data stored in Jira to retrieve just the right info.

Cons

Jira has grown into a bloated, inconsistent hot mess. Atlassian earns money not just by selling Jira licences (with horrific pricing), but by not implementing state-of-the-art features. They let others do that and charge a marketplace fee.

Top Jira Alternatives

Jose
Jose
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 1/8/2024

JIRA allows us to align the entire team in a single direction!

In general, I consider JIRA as a tool that after being adopted, we simply cannot stop using it. In addition to being very intuitive, coworkers can be informed or report the progress of activities from their mobile device.
It is excellent for involving all departments of the organization in a single direction, when we talk about executing a project with own, contracted or external resources.

Pros

Jira is a very complete tool for tracking tasks, sharing work and, in general, for project control.
Getting started with it was very simple and requires practically no learning curve.
A very useful feature is that it can be adapted to almost any type of project and the use of templates makes it easier to adapt to the way we want to manage our resources.
Notifications can be configured automatically or specifically for a person and we can share documents and photographs as evidence of our work.

Cons

Its licensing may not be as flexible or accessible for small businesses. Therefore, it is important to consider the total number of licenses for which we must pay to use all the functionalities of the tool.
It is important to understand that we are storing the historical memory of our projects and even many times contractually, we are obliged to keep this information available several years after finishing a project if the contract requires it.

Devaraj
Devaraj
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 27/9/2024

Ticketing tool for better productivity and resolution

Personally I felt awesome application to track bug, issues and projects for further reference.

Pros

Wet can deploy in the cloud easily and all ll it is easy to use

Cons

The ticketing process time needs to be optimised

Alternatives Considered

Zoho CRM

Reasons for Choosing Jira

For better customized workflow according to my organisation.

Reasons for Switching to Jira

For better reporting and to customize the work flow of the applications.
David
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/10/2024

Power-house of a Work Manager

My experience with Jira has been very positive. It's an efficient tool for project management, offering great flexibility for tracking tasks, bugs, and progress. The customizable workflows and integration with other tools make it ideal for me to manage my projects and clients

Pros

The ease of use for handling multiple projects and clients

Cons

The tasks not being a more subset part of projects; I do not want them to become part of the workflow associated with projects.

Alternatives Considered

Trello

Reasons for Switching to Jira

It was more useful to me with its set of features.
Danny
Danny
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 12/10/2024

Go to for large dev teams and enterprise

In my experience managing large teams of developers in different parts of the world, it has been a vital application in managing projects and work and keeping things on the move and transparent, but of course, it requires the adoption of good processes and workflows.

Pros

It's probably the most popular PM application in the tech space, especially in enterprise or if you manage large teams for agile practices

Cons

Administration can get complex at times, mainly if you are not dedicated or focused on being a scrum master or PM

Soyab
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 10/9/2024

Powerful tool for managing projects

Overall, it has been a pleasure to use for the purposes that I had in mind. But I think I would like to invest more time to learn some of the more advanced features such as automation etc.

Pros

It was pretty quick to get started and using the tool. Not a huge learning curve for the basics, but need a bit more training for taking care for some of the more advanced features.

Cons

Lot of features, many of which I haven't really learnt to use. It also had a large collection of add-ons but not many of these are free and so additional costs can be incurred.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 7/10/2024

THE Agile software management tool

The experience with jira is great, I try to use it to centralize all my teams work and it's a central piece of the management work we need to do in agile software development

Pros

It's the most complete tool to manage a software development project from sprint maanagement, to yearly plans

Cons

Sometimes it´s to slow in processing automations

Emilio
Emilio
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 4/10/2024

Jira Agile Experience

As a daily user of Jira, I can highlight its ability to integrate with other tools and the agility with which information can be found on topics reviewed a long time ago.

Pros

The pros of Jira are the agility in being able to register incidents or service requests step by step and the registered documentation that helps us return for information in case of we need.

Cons

If the interface seems very complicated, it should be a little more user-friendly, that would help it to be more agile.

Verified Reviewer
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

3
Reviewed on 26/3/2020

It works, but...

Overall, JIRA can work. It seems to require knowing what you're doing - including understanding Agile theory, your team's preferences, and how deeply you want to use the myriad features. This is not necessarily a bad thing, of course. If you don't know how Agile works, maybe take a class and figure it out. That said, most of the people I've worked with don't have the 20+ years of process study that I have undertaken, so JIRA is configured very lightly or customized to a point where it becomes a hindrance. The UI could really stand some updates for consistency and - yes - some hand-holding for configuration.

Pros

JIRA certainly has a lot of features that should make Project Management easy. The mobile app is adequate, and the web site works well enough. There are a whole lot of places to enter data, which ends up being a bit of a downfall. When JIRA is set up well, it does support PM. When it is used as a vanilla Agile product, I think it falls behind other offerings.

Cons

JIRA has so many configuration points that it takes forever to get it working properly for your team. They have also been changing the UI a lot recently, which has obscured where some data is, which - predictably - has slowed down our use. If JIRA could get a more consistent UI, I feel it could be a much better product.

Alternatives Considered

Azure DevOps Services

Reasons for Choosing Jira

I would not willingly move from Rally to JIRA. I believe cost was the determining factor. Were I to have made a choice, I would go either with Rally or Azure DevOps. They both seem more forgiving of poor process implementation.

Reasons for Switching to Jira

Again, I believe this was largely cost. I would rather use one of the other products.
Jon
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 25/6/2020

The industry standard for managing the Software Development Lifecycle

I've used everything from Excel spreadsheets to MS Access to MS Project and I find that JIRA is the best bang for the buck when managing our SDLC.

Pros

We use JIRA online and it's dead simple to create and manage complex tasks. I love the ability to integrate with great packages like Confluence (which is SOOOO much better than Slack!).

Cons

Getting new employees up to speed on using the software is more time consuming that it should be. I'd prefer a more intuitive UI.

Alternatives Considered

Microsoft Project

Reasons for Choosing Jira

JIRA matches our software development process (which changed from Waterfall to Agile over time).

Switched From

Microsoft Project

Reasons for Switching to Jira

JIRA matches our software development process (which changed from Waterfall to Agile over time). I also like the flexibility hosted JIRA online gives us to add/administer users and tickets from anywhere.
Ariel
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/4/2022

Personal review for Jira Software

I would prompt program item proprietors ought to utilize this extraordinary item for overseeing their ventures which can allow you more understanding into the advance of your venture. No question this stage is secure as well which bolsters different security offices - getting to git information with private get to keys, SSH certificates and username/password. You ought to too see to induce a trial or free account to play around with the apparatus and at that point on full fulfillment as it were it would be ideal if you go for a permit. I wagered once anybody employments this stage venture administration continuously choice will be Jira.

Pros

I adore the format, checking history. Being able to channel the assignments. And we are ready to see each comment's points of interest just like the correct date. Moreover it is truly simple drag a report Being able to open the task in a modern tab is additionally so precious. Attaching cards to each other moreover makes things simpler.

Cons

Some of the time due to the stack of errands we are taking care of it may allow us difficult time stacking a entirety page. When you attempt to look something within the look bar, it may evacuate some of the letters you're writing down may cause typo otherwise you have to be compose down the precise thing to find the right issue.

Alternatives Considered

Asana

Reasons for Switching to Jira

Jira Software meets the high-end needs of software teams with the power and flexibility an agile team needs to deliver value to customers faster.
Deepanshu
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 12/10/2022

Jira offers a comprehensive range of project management services.

From last 3 years, I am using Atlassian products especially Jira. With ease, I am managing my agile and software development products in Jira. This tool offers a vast variety of services/functionalities which really helped me a lot to manage my project and activities on a daily basis. Scrum/kanban board, automation, service desk/issue collectors & integration with other applications like servicenow, slack etc helps me to keep track of all the info at one place. The integration of Jira with other applications like Servicenow, slack, github etc helps me to keep track of all the info at one place. With Github integration, I can manage my repos and pull requests info on Jira issues. Jira slack integration helps to get the notifications each time an issue gets created in my Jira project. Jira Servicenow integration is great functionality for Incident management tracking in Jira.

Pros

The best thing about this tool is that it offers you so much functionalities that makes your day to day work easier to manage and you can easily keep track all the project info at one place. Integration with other applications is one of the great functionality what this tool offers.

Cons

There are limited automations functionalities this software has to offer. While the project is software type, it does not offer you the automations functionalities. Other than that, this tool is a one stop solution for all your project needs.

Alternatives Considered

Zoho Sprints

Reasons for Switching to Jira

Jira is my preferred option over Zoho because of their superior user interface and user experience.
Christopher
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 15/5/2023

The user interface of JIRA is often praised for its user-friendliness and intuitiveness,...

JIRA is a highly regarded and intuitive application within the Atlassian suite of software development tools. Users have praised its seamless integration with other Atlassian software, making it a comprehensive and cohesive solution for software development teams. The functionalities offered by JIRA are extensive and cater to various aspects of project management, issue tracking, and collaboration.

Pros

The user interface of JIRA is often praised for its user-friendliness and intuitiveness, making it easy for both technical and non-technical users to navigate and utilize its features effectively. Furthermore, JIRA offers extensive customization options, allowing users to tailor the tool to their specific needs and preferences.

Cons

Setting up the workflow and advance reporting features is complex. However, it is worth the time. If documentation and tutorials get better, it would be great. The application provides advanced reporting and analytics capabilities, empowering teams to gain insights into their project metrics, track performance, and make data-driven decisions. JIRA also facilitates seamless collaboration among team members, with features like comment threads, activity streams, and notifications, ensuring everyone stays informed and engaged.

Tej
Tej
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/4/2024

Jira the scm management

I have used Jira for Project, Task, Integration, CI/CD Management. I connect Jira with Azure DevOps to use azure board, pipelines, repos, test. I found it is full fill all my requirements like restriction on user for some project , only some setting allow to developer and it's Boards which make me happy with all required tag in it.

Pros

The user interface is the best which I like, we can customize it according to our needs.
We can create customer Tasks like Epic, feature, etc.
Integrety with another tool which makes Jira more special, we can connect it with like MS Teams, Azure DevOps, Etc...
It Provides various extensions and other 3rd party tools that help in migration from other SCM tools like monday.com, azure boards, slack, etc
It also provides a Dashboard so we can see all project reports at a single point which makes this fabulous.

Cons

Cost is a barrier for the startup/ small size company like 10 to 20 members in an organization, it could be free for them.
Some Other tools are for the same like the Azure Board which is free for 5 people in the organization.
Its migration/sync was not easy and free with other tools like.. migration from Azure board to Jira take time to understand the process. There are lots of extension / 3rd party tools available that are not free and charging costs are high.
Sync will automatically affect after 180 seconds of update in Azure board which is not good, or we can refresh manually by refresh button which is inconvenient.

Rahul
Rahul
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

4
Reviewed on 4/10/2018

Business analyst - Awesome tool - Software administration

It's been a great experience using this tool for me

Pros

As a business analyst, I have been using Jira for last 3 years and I think it's the best software management tool around.

I have found it really helpful when it comes to providing upgrades to the projector to administer a project in development stages. It's all in one package.

It has the board where you can re-protize your user stories in backlog by shuffling through pick and drop feature for the development team through tasks as well as can prioritize issues reported by the customer. You can write the user stories and just need to manage on the board. You just need to monitor the board to track the progress of the critical item and estimate overall progress.

Workflow templates are available that can be selected to select the process a team wishes to follow or a path to take to address the release or apply patches on customer system. You can add the workflow by create one in the system and add the additional steps like unit testing, system testing etc as per the team.

Another helpful feature that I love about this tool is that I allows integration with multiple other tools that makes it even better. Overall I think it's a remarkable tool that is making the software handling experience easy and simple.

Cons

The only thing that I hate about this tool from atlastian is that it have a lot of the patches applied and part of constant changes. We need to scratch for sometime when configuration have to be modified or any existing thing changed.

It takes for a while to get your hand adjusted on the system but when are down it's always good experience using it

Shaffick
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 26/11/2019

Jira...the best out there

The overall exprience has been HIGHLY positive. Jira is the go to software for project planning and coupled with Jira Service Desk and Confluence (which we use at the moment), it is a very truly powerful piece of software. I have tried other ones, but always came back to Jira due to it's widespread acceptance and ease of use.

Pros

Jira is highly customisable, and also has plugins. It allows you to monitor your projects and provided granulated access to individuals. You (or your admin) can set roles for the project and associates those roles to certain activities and then associate the roles even further to individuals.

You can organize your tickets in sprints and releases as well as monitor workload and task assignment to your team during sprints (or whatever other form of software delivery you wish to choose).

Cons

Pricing model. Currently, you have a choice of server vs cloud setup. If you have a team that can maintain the server instance, I'd recommend going to server because you have a lot more plugins you can use on server and you can set it up the way you want. The best thing is the licenses are a one-time cost, as opposed to lower, but monthly and forever costs on the cloud portion.

The other thing that is to be considered is that the plugins you choose need to have the same level of range for hte user count. i.e if your jira is for 101-250 users, all your plugins will need a license level of the same range, i.e 101-250 users. Something to consider if you are thinking about moving to Jira.

Verified Reviewer
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 5/12/2019

Indispensable application...but setup is not for the non-tech savvy

When our internal IT Help Desk went down, we were in a bind. We needed something that we could get up and running with very little trouble and start getting help tickets going again. Despite there being a negative view of JIRA due to previous setup by non-technical users (who deemed it too complex); when the Help Desk was designed and implemented by the IT Team, there was very little talk of complication and more talk of how much better things were than the previous Help Desk. We did integrations with third-party collaboration tools and generated workflows and custom forms that made JIRA one of the best additions to our IT toolkit!

Pros

I love the quick and easy setup of JIRA spaces and it's integration with other Atlassian products. There are also a lot of third-party integrations to help fill-in the gaps.

Cons

JIRA is a beast. Plain and simple. Actually that's just it...it's not plain and simple. You have to have a good grasp of what you want from it to make sure you get what you really need. It is not friendly for the non-technical user looking to create a workspace.

Alternatives Considered

Trello and Asana

Switched From

Microsoft SharePoint
Jonathan
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 26/12/2019

Jira for IT Project Management and Integrated Project Teams

I still love Jira for the flexibility, I use Jira Software to manage integrated project teams and internal IT projects and helpdesk. It is great to have basically a one stop shop for managing tasks and tickets across a variety of projects and departments. The biggest thing truly is entering in your information and that comes down to managing your teams and setting expectations on ticket information quality.

Pros

Flexibility in workflows and tracking separate projects and sub-projects in the same system.

Ease of creating multiple tickets as well as placing them into different projects without having to be in the projects portal.

Creating reports to review metrics is relatively easy, it was useful in an integrated project to review estimated times reported in previous sprints to project development times for other projects.

The flexibility of how tickets look and editable fields as well as workflows to tailor to the team and/or project being worked on.

Cons

The bad part of Jira's flexibility is that settings are all over the place and you typically need to refer to Jira's knowledge base on how to configure custom settings whether it is for fields inside of tickets, workflow settings and automations, and many other settings.

The standard Jira end user interface is not exactly user friendly and some things may not make sense depending on the team using it such as a ticket being in a closed state however the resolution state has separate "states" such as do, don't do which is more used by software development teams.

Jira typically requires a lot of customization when setting up new projects either for project managers, agile software development teams, or integrated project teams. As an administrator this can be difficult to convey to my end users who want to track their projects in Jira. This is where you need to have great communication with your end users to be able to setup and tailor the Jira project to their needs and improve the overall Jira experience.

Vlad
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/10/2020

Industry standard for Software Development teams

I started project management with this in my toolkit and it has remained my favorite ever since. I have seen other options such as Kanbo or Monday, I believe Jira and its related ecosystem remains far superior. Its pricing scheme is pretty good as well, you can try it for free, adopt it in small teams almost free (10$/m) and can scale it up transparently. It gets pricier when it comes to enterprise grade, yet that is the norm and i believe it is money well spent.

Pros

The software is made around the idea of AGILE collaboration on projects for the entire team. It brings transparency to the processes and is a great information radiator for the entire team. It facilitates commonly used methodologies such as SCRUM and KANBAN and makes project management significantly easier.
It is also very versatile and adaptable to particular needs. Although the standard fields are great, you can also create your own to fine tune your processes. Workflows are also highly customizable, giving the user-base great flexibility on how work is set up.
Based on this, teams which work in areas not related to software development can also reap the benefits. I've seen implementations in recruitment, data analysis and more.
Another great feature is its integration compatibility with other ecosystems such as Microsoft's which makes it easy to pick up.
In terms of services, Atlassian offers multiple ways teams can use Jira: Cloud or Self-managed (Server or Data Center) making it an adaptable offering that can withstand the highest level of corporate security scrutiny.
Another great feature is the marketplace which contains a great number of apps that provide added capabilities to the app.
Last but not least, Atlassian has developed an entire ecosystem geared towards solving projects (especially software ones)like: Confluence (Info silo), Bitbucket (code management), Service Desk and more.

Cons

The plethora of fields and customizations available can make a new user feel a bit overwhelmed. In this regard, it takes a bit to get used to it. The interface could use a revamp to make things cleaner, clearer and more crisp for the more casual user at least. (ex: easier to find timekeeping, task transitions, new task coloring schemes and more)
The workflow engine can also be upgraded to be more user friendly and provide more administrative options (create, apply, delete, manage versions)
The security administration section also needs a revamp in terms of adding or removing users, groups, roles into or from project (ex: if you create a new group, you can't bulk add it to all existing projects without some scripting in the CLI)

Alternatives Considered

monday.com
Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

5
Reviewed on 4/4/2021

If you are doing Agile/SCRUM software development, JIRA is a must

JIRA was a bit tough at first to pick up, but soon you understand how it works and its features, your workflow becomes very smooth. However, I would like if JIRA had fewer technical terminologies or quick help features in case you get lost inside. They gave a tour when they introduced the 'new issue view' and you can still find it useful in the "Actions" tab on the right top of the screen. JIRA is a must if you are in the IT industry.

Pros

My organisation uses Agile software development to do product development, it would be appropriate for me to say every one of us uses this software right from the developers, to QAs to designers to Product Managers to even the senior management. Everyone has their own work areas inside JIRA. It is difficult to say in few words what JIRA is, it is a complete suite for a software development company and I'd suggest you try out JIRA no matter the size of your team. My main work areas and familiarity are the backlog, story management and issue reporting. JIRA acts as the single source of truth with its easy to use Epic and Story feature which makes the life of a product owner very comfortable. The development teams are then able to do their story estimations and sprint planning all in the same place. I would highly recommend you to try JIRA even if you are a startup or a big software house.

Cons

JIRA has a learning curve (at least for me, coming from a non-technical or project management background) but with a bit of training (can be done by yourself) it is not that hard to get up and running. Initially, I struggled to find my way around the software and also didn't know how to use some features and tools. But when you get accustomed to the UI, you will realise the power of JIRA.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/9/2021

One Stop Project Management Tool

We have been using JIRA across the current project and there are at least 10 different teams (Squads) which are working on their projects (Large Project broken into sub projects). From feature describing to user story writing, test cases, defects, reports, matrix, dashboards, time tracking all such activities been handled by JIRA.

Pros

JIRA is one of the best, simple, and user friendly project management tool. We have been working for almost 3 years now and the user experience it offers is applaudable. You can create your agile boards for scrums and can go KANBAN as well. You can create as many different teams and squads. Link your issues to stories and trace it to the feature, Track how much effort is being spent on an item; Track for how long an item has been been sitting idle; Prioritize your issues, backlogs; Create dashboards for ease and convenience; generate reports, traceability matrix, velocity burndown charts; add/remove user access. You can customize it as per requirement and with ease. Recently it has moved to cloud, so down time has been relevantly decreased which is an added bonus. Best part I like about using JIRA is that its very easy to handle, we can do bulk update on items and it takes very less time to understand. This is one of the best tools that is out there and I believe almost every organization is using it.

Cons

There is nothing much to add in this section. Practically I am all thumbs up for JIRA. I have a suggestion though. JIRA needs to have a Instant Messaging option enabled so that an organizations do not need to look out for a separate tool. I think if Atlassian would be able to achieve it, not only they would be able to enhance their customer base but they would be able bring a lot revenue.

Setareh
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/4/2023

Jira is an excellent tool for organizing tasks, tracking progress, and collaborating in a team

Overall, Jira is a powerful yet flexible project management software that has become a go-to tool for me. Its customizable features and ease of use make it a great choice for anyone looking to improve their project management capabilities.

Pros

I use Jira at work everyday. It helps me organize my tasks, keep track of my progress, and connect with my team more efficiently. Jira allows me to customize my workflow, issues, and fields to fit my unique needs. This flexibility helps me to avoid confusions, and improve my productivity.Furthermore, Jira integrates with more than a thousand third-party tools, such as GitHub and Slack. This integration capability is very important because it facilitates cross-functional communications.Jira's reporting features are very essential. It allows me to monitor my progress, identify bottlenecks, and make data-driven decisions. The reports can be customized and exported in various formats.Jira helps me to prioritize work, and deliver value faster. I totally recommend project managers and company employees to use Jira at work. It helps you be more productive at work.

Cons

In my opinion, there are no cons for Jira. The only thing I can mention is that the software can be overwhelming for new users due to its rich features and complex interface. It requires some training and patience to fully utilize its capabilities. However, I do not consider this as a dislike. It is a faily user-frienly software. I enjoy using Jira at work!

Kristin
Kristin
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 26/7/2018

Thoughts on JIRA from a non-programmer: Still easy to use

Tracking, organization

Pros

I am a technical writer who used JIRA as my first introduction into working in a close-knit, agile programming environment. I really appreciated the clean design, multiple ways to accomplish tasks, and logical visual representations of concepts. Is something assigned to you? It has your face on it. We had several development teams working in tandem and JIRA allowed for each team to structure their sprints according to their own preferences (some had more traditional set up and others used kanban). As time went on we were able to add more projects to JIRA, after transitioning off of ClearQuest for our baseline fixes, and while there is certainly a learning curve getting established programmers who have used one system of tracking for 10+ years converted to using JIRA, most everyone was able to transition and feel comfortable within a few weeks. Speaking as a non-programmer, I found JIRA to be incredibly useful and easy. Tracking writing and editing projects through development didn't require any specific setup or features and it was all around a great tool.

Cons

While it was great that every project could be tracked from our one JIRA site for my relatively small (30ish people) development team, any time fields needed to be added for one specific team to track something for stories or bugs, it was there for everyone. This led to having rather cluttered add screens that meant for a good deal of scrolling. I know some of this was surely user error, but having a bit more control would be nice. Also, the search function occasionally would just... not work. At all. As adorable as the sad faced little magnifying glass was when this happened, it would be very frustrating to lose functionality without warning. Being browser-based always makes for risk and some days would just be constant checking of if JIRA was up again so untracked progress didn't fall through the cracks.

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