--- description: Review of Cisco Unified Communications Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cisco Unified Communications Manager | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Cisco Unified Communications Manager](/software/432011/cisco-unified-communications-manager) # Cisco Unified Communications Manager Canonical: https://www.softwareadvice.ie/software/432011/cisco-unified-communications-manager Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/432011/cisco-unified-communications-manager?page=2) > Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes. Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers. Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users to manage their own settings using an application or an Interactive Voice Response (IVR) menu. The system is available in a number of licensing bundles. User Connect Licensing allows organizations to purchase user licenses for single applications. Unified Workspace Licensing offers bundled collaboration tools priced according to the number of users. > > Verdict: Rated **4.3/5** by 78 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 78 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Cisco for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Transfer - Caller ID - Communication Management - Conferencing - IVR - Mobile Access - Multi-Channel Communication - Third-Party Integrations - Two-Way Audio & Video - Unified Communications - Video Call Recording - Video Conferencing - Voice Mail ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Softphone Software](https://www.softwareadvice.ie/directory/1706/best-softphones/software) ## Alternatives 1. 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It truly is the best. > > **Cons**: If you aren't familiar with the layout of CUCM / unity / UCCX then the initial timeline of learning can be skewed. ----- ### "Awesome platform for communication" — 5.0/5 > **Verified Reviewer** | *30 April 2024* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: Very professional/ corporate-oriented portfolio. Very nice quality (audio) and products evolution on the last years. Great integrations with Cisco UCCX/ Finesse for contact center/ intelligent call routing and multi-channel support. Easy to deploy. Robust solution for business environments. > > **Cons**: Licensing tiering is sometimes complex to comprehend. Support contracts a bit too expensive in some ocassions. > > Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure communication platform. It matches the standard/ typical use cases for phone communications, and it can be scaled up to meet more complex requirements such as intelligent call routing/ multi-channel interaction (advanced contact center us cases). The implementation of the on-prem Cisco gateway and physical phones is easy. You may also just select the cloud-based service (Cisco Webex app on your PC) in case you are not interested in increasing the 'physical footprint/ hardware'. ----- ### "Communication Manager Best Choice of Tomorrows Telecom Needs" — 3.0/5 > **Verified Reviewer** | *28 January 2019* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: 1) Its HW Specific , it can be customized either to work on Appliance or in Virtual Environment 2)Main Advantage is that its Converged i.e. Voice and Data One One Single CISCO Network 3) Its Product Portfolio makes you to take immediate Decision either CM on Router or On Server or on VM. 4) SIP integration is Some What Tricky but stable 5)REAL Unified Communication Comes on Track When Presence , MP need to integrates and System Proves its Capability as VALUE FOR MONEY. > > **Cons**: 1) System Should prompt to next Section and Next Section if to implement Features and Programming. 2) By making this it will be More Easy to implement fast and Compete other Brands > > its easy to use Its easy to Configure Its pride using CM 10 and CM 11 for MP and Presence feature ----- ### "Cisco UCM remains the traditional option for voice over IP" — 4.0/5 > **Olakunle** | *17 June 2018* > > **Pros**: The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also. > > **Cons**: The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy. ----- ### "Most powerfull IP Exchange" — 5.0/5 > **Ali Osman** | *14 May 2019* | Banking | Recommendation rating: 9.0/10 > > **Pros**: CUCM is very stable and powerfull system. it provides onsite and also multiside redundancy. you can manage whole phone via one screen. backup/restore process is easy to make. management and documentations are very good and you can find anything you need on cisco.com > > **Cons**: price is too high. making upgrade takes too much time. Administrative priviliges are limited. > > we have up to 400 braches and we were using exhances on all branches. if we need to make a change we used to make on all brances. now we are managing all phones and system with just a one screen which is located centralized. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/432011/cisco-unified-communications-manager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/432011/cisco-unified-communications-manager) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data