Paylocity Reviews

Pros

clock in / clock out from ANYWHERE

Keep track of your hours with a simple click

missed punch? No problem. you can fix it yourself (if your HR didn't lock you out of it that is)

Impressions section: Your company can give you praises and make it public.

Cons

There was a time that my bank account got compromised so my direct deposit info needed to be changed. It took my HR department a long time to get my info updated and for my pay check to be sent. I work remotely so Paylocity sent my paycheck to my company's office then my company sent the pay check to me through snail mail... with bad luck usps lost the letter.... getting my paycheck processed again took an entire pay period to receive my paycheck.

Pros

I really liked the community page where you could post updates and photos. Employees could then post comments responding to the original post and interact with the post.

Cons

It often times would time-out or error out while you were using it, so you would have to reload the page or log out and back in fairly frequently.

Pros

I love the ease of tracking my time sheets both online & on the app. I can also easily check on my accrued time off and make requests. I also enjoy the community aspect

Cons

Acquiring my W-2 took a few more steps than I really appreciated

Pros

Viewing billing is easy. One time I got a zero check and it was easy to find the problem. The company quickly fixed it.

Cons

Time tracking. There are a lot of codes and you have to match them a certain way or your time was invalid. You also have to remember to click the tiny save button after entering time, or it’ll delete everything you did.

Pros

So far i have had no payroll errors in my deposits. I like the app and being able to clock in as soon as i am in the building.

Cons

As an end user there are so many tabs and areas that really are unneeded by me, as i dont configure it for end users it could be that some of these could be hidden and only what is necessary shown.

Pros

Community Board is great for employee moral!

Cons

Implementation is a little sticky and was somewhat painful with particular parts of the process.

Alternatives Considered

Paycor

Reasons for Choosing Paylocity

Inability of Heartland to meet accommodations of the system they promised functionality they could not provide.

Switched From

Heartland Retail

Reasons for Switching to Paylocity

Community Board was a great bonus. Functionality and visual appearance of they system.

Pros

Payroll platform is fairly robust compared to other systems targeting the small/medium size business demographic.

Customer support and Reporting Suite is above average. I never had any problems with working with them at a company with around 150 employees.

Cloud-based system is fast and nimble. Year end process was fairly painless.

Can handle high-frequency payroll (we process weekly). Low processing time from pay period end to payday (Next day).

Pricing is competitive!

Cons

The software is comprised as modules. Not an all in one solution out of the box. We utilized the HRIS and Payroll modules of Paylocity. I prefered the Payroll system over the HRIS, which seemed to be more of an afterthought.

Implementation and support quality is not the best I've seen compared to other vendors.

We ultimately transitioned to a larger payroll vendor with more robust functionality once our company grew to about 250 employees and do not regret it.

Pros

It is great to have everything in one place and so easy to use

Cons

this is by far the best payroll system that has been used by any company I have been a part of.

Pros

I was able to easily access my account and manage my payroll thanks to Paylocity's user-friendly interface. I also appreciated the software's detailed reports, which allowed me to keep track of my payroll information. Finally, Paylocity's customer service was extremely helpful when I had questions and needed assistance.

Cons

Paylocity appears to be more focused on larger businesses, with less tailored software and services to the needs of smaller businesses. Furthermore, customer service is taking longer than I would have liked.

Pros

It makes HR functions such as COBRA and Medical Reimbursements easy and painless. Fast customer service.

Cons

Implementation process could be cumbersome but CS is there to help with questions.

Pros

We are a small firm (10 employees), so we did not need a robust system to manage our current payroll. We were looking for something which would grow with us, so we wouldn't need to change systems. Paylocity offers many tools which we are not currently using, but will need in the future. It is very easy to run Payroll, Customer Service is timely in their responses and keeping the customer updated if an issue takes a little more time to resolve.

Cons

The connection to our financial software system, QuickBooks Online, is not intuitive. Even after a year and a half of using Paylocity, the connection is still not set up properly because the heavy lifting is done by the user. It would be helpful if Paylocity would take a more active role in setting up the link.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Choosing Paylocity

Mainly because of price

Switched From

RUN Powered by ADP

Reasons for Switching to Paylocity

Paylocity is more advanced and better suited to serve us as we grow.

Pros

The features that Paylocity offers for an entire HCM system is very easy to use and implement.

Cons

It isn't always scalable. Some features that get rolled out are in the early stages making them difficult to implement all the time because the pieces desired are missing. We had originally planned to use the recruiting and applicant tracking system but it would take so long to set-up, it doesn't make sense to move from what we have been using that has so much of our previous history already available.

Alternatives Considered

Paycom and Paycor

Reasons for Choosing Paylocity

We wanted to leave the PEO and ADP was so expensive. It also wasn't user-friendly and required a lot of calls to the service team for assistance. When the customer service person is #2 on your frequently called list, it is time to find a new service.

Switched From

ADP Workforce Now

Reasons for Switching to Paylocity

Ease of use and familiarity were what eventually swayed the decision. Having used it in the past would make the transition easier for me and would allow me to get the system up and running quickly and utilize the features effectively.

Pros

I love the Paylocity platform! It's intuitive and I like how most of the functionality "speaks" to each other (i.e. you can send hires in the recruiting function over to the onboarding function and then over to payroll).

Cons

Within the last year I have had a LOT of change in my account managers - both my main rep and my benefits rep. It's a bit frustrating because I was working with my old reps on stuff that the new folks don't necessarily know about and then I have to explain the issue all over again.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

The iSolved system was not keeping up to date with changes that needed to be made (i.e. mobile friendly, etc)

Switched From

isolved

Reasons for Switching to Paylocity

I loved Paylocity's data analytics!

Pros

I use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.

Cons

There are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.

Alternatives Considered

Gusto and ADP TotalSource

Reasons for Choosing Paylocity

PEO was too expensive and we hired a HR manager.

Switched From

Gusto and ADP TotalSource

Reasons for Switching to Paylocity

Cost effective, userability experience, Performance Management and Community features

Pros

Everything? We are using time and attendance, payroll, benefits administration, learning, surveys, applicant tracking, and onboarding. We also use data insights frequently. If I had to pick a favorite right now, it would be learning (the LMS), as we have used that a great deal over the past year of working and training as a remote workforce.

Cons

None that I can think of. When we have had an issue, the support team is quickly able to address the issue and we are always seeing system improvements.

Alternatives Considered

Paycom, UKG Pro and ADP Workforce Now

Reasons for Choosing Paylocity

Needed a system more agile for use in higher education and which could meet our new progressive HR team where they are now and in the future.

Switched From

Dayforce HCM

Reasons for Switching to Paylocity

Agility, functionality, progressive orientation, pricing, and prior positive experiences on this software.

Pros

all the features for the price...I can post jobs, manage applicants, onboard them, and move them to Payroll with one system...

Cons

The employee training and compliance training is lacking and I don't appreciate them charging a price for these features that seem to me should be included.

Alternatives Considered

Paycom, Paychex Flex and Paycor

Reasons for Choosing Paylocity

ADP was very basic, and their next level up was very expensive and did not due as much as Paylocity

Switched From

RUN Powered by ADP

Reasons for Switching to Paylocity

Price and the potential and innovation the company showed...

Pros

Our office enjoys Paylocity for our payroll needs. It is very user-friendly and customizable to our industry.

Cons

The Onboarding module has had multiple issues when attempting to make changes or having employees cause an error that can't be fixed by administration.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Paylocity

Paychex was extremely outdated when we made the switch and our sales rep had previous experience with Paychex and so the transition was easy.

Reasons for Switching to Paylocity

We had a bad experience with ADP prior due to them not being able to handle the complexity of our payroll hours, rates and industry.

Pros

I always try to find the positives and there are good things about Paylocity - especially their reporting tool. Their customer support has almost always been very friendly. Payroll is straightforward and easy to use.

Cons

Needs more seamless integration with all of the available products offered - specifically with Time & Labor. I would really like to see clients have more abilities to make changes without the need to always wait for client support to return calls/emails. It has become more and more clear that as Paylocity has grown that you are unable to keep up with the support needs of your clients. There also seem to be a lot of areas where the information is redundant and seems like it could be streamlined to make the platform more efficient.

Alternatives Considered

ADP Workforce Now, Netchex, Inova Payroll and Paycor

Reasons for Switching to Paylocity

We inherited your product from the previous company.

Pros

There are a lot of options that you can decide to use with Paylocity and like other reviewers, we were really impressed with the report options and capabilities when we were interviewing payroll companies.

Cons

We were definitely sold on a lot of options that we are necessary for us to run a smooth, effective and correct payroll but many of those have turned out not to be true. I'll describe out top three persistent, unresolved issues.

For starters, we have employees the work overnight shifts and the way Paylocity time sheets are set up is that if you work an overnight, all of your hours fall on the day you clocked in. This is a huge issue at the end of the week when employees would get paid for overtime in that week if we didn't manually adjust their time sheets to split the shift at midnight. I'll state that again... we have to manually edit every time sheet to correctly prevent incorrect payment of overtime. It's extremely time consuming and often leads to more errors and Paylocity has failed to mitigate this issue at every chance.

Secondly, some of our employees receive a shift differential if they work certain hours. Paylocity reportedly has a set up for this that "works at other companies" but in our experience, it is a serious disaster. Their code/rule/setup does not catch the correct hours for adding the differentials and does one of six things:
1. It does not add the differential at all
2. It adds the differential to some, but not all, of the correct hours
3. It adds the differential to hours that it does not apply to
4. It adds a double differential and on rare occasion a 1.5 differential
5. It adds random dollar amounts at the differential rate with no corresponding hours
6. It occasionally pays all of the hours correctly for one or two employees per payroll

To sum this up, we have to review ever employee and manually adjust these calculations. I'll state that again... we have to manually edit every time sheet to correctly pay our employees. It's extremely time consuming and often leads to more errors. Paylocity has also failed to mitigate this issue at every chance.

Lastly, we have been with Paylocity for almost exactly 2 years and are now working with our sixth company rep who can guarantees, like all the others, that they will solve this issue. There has been one attempt at resolving the issues that

Pros

Paylocity is user friendly and provides more than enough guidance in processing payroll and keeping employee information organized. In addition, all of the HR auditing and tracking is helpful so as to not have to track separately. The PEAK resources and on demand training courses are also very helpful when needing a quick "How-To". There is no doubt that we do not use Paylocity to is fullest extend, but the ability is there when needed.

Cons

It is hard to give negative feedback about a product that does more than one can fully comprehend. The report writer can be tricky if you are not familiar with how to use it. When doing an Employee Search, I do not like how the information displays by sliding from right to left. I would prefer it display as it does when you go into the Employee HR File. I really like the new HR Actions module, however setting up the approval process has run into complications with roles which has limited my ability to really use it properly. Finally, it would seem there has been a good deal of change at Paylocity because I have been reassigned an Account Manager 3 times in the past 6 months. Thankfully, I have not needed to have a close relationship with my Account Manager as I did at my previous employer but would be nice to have someone familiar with me and my company.

Pros

The thing I love most about Paylocity is having all the various modules that make my work life easier. We transitioned our payroll to Paylocity in 2015 because our service at the time did not have ACA compliance capability. The ACA compliance was the most important feature, and it continues to be something I rely on. We have since added many other features, all of which solve our business needs.

Cons

The one complaint I have about Paylocity is that I cannot impersonate a user. I don't know what users see on their screens and that makes it difficult for me to walk them through any processes, especially now that I cannot just walk over to their desk.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

Many reasons, but mostly because they had no ACA Compliance capability

Reasons for Switching to Paylocity

Same features but much lower price.

Pros

The customer service is really great. I am able to call my dedicated service person any day of the week and they know me and my needs. If my dedicated service person is ever unavailable, then the other reps i contact are very helpful as well.... you don't see this with every HRIS system.

They also seem to care about our requests for system improvements which I think is critical. I find this system fairly easy to use given my experience with other systems. The reporting is good for the most part although some custom reports cost extra which is not cool.

I have really enjoyed the in-person conference offered to clients especially since they let clients meet one-on-one with the actual product developers and ask questions and make suggestions for needed upgrades.
Upgrades come on a regular basis and are available to users immediately without changing "products" which is fantastic compared to some other vendors.

Cons

The modules i am not using like applicant tracking, recruitment, onboarding, benefits management, etc. aren't really built out enough to make them worth the high price. I still have to use other software for all of those services because i've found better vendors that do most of what i need and they aren't as expensive as the Paylocity add-on. It's too bad, because I'd really like to use one system for everything. Upper management is not accessible which is disappointing.

There is no way to add volunteers and independent contractors into the HRISI system for free - this is usually available from HRIS systems.

Pros

The product is both well designed and executed. While implementation and support have been another story, the product's functionality and ease of use have been enjoyed by both our administrators and users.

Cons

Unfortunately, our organization had an extremely poor implementation experience. Like many, our industry has some unique payroll tracking and reporting requirements; however, through numerous meetings, Paylocity's salespeople and implementation specialists ensured the product could handle these requirements out of the box. With consultation from Paylocity's team, we scheduled over three months to implement and test the product before going live for a stress-free experience. Unfortunately, our experience was the opposite of what was promised. In addition to breaking numerous commitments and being misadvised by our implementation specialist on multiple occasions, we were not re-assigned an implementation specialist for over a month, which pushed us past our "go-live" date.
Ultimately, we had to self-implement the product to a large degree. After seven months with the product, we are still waiting on promised fixes to multiple issues. We have tried for months to address these experiences and concerns with Paylocity's [SENSITIVE CONTENT] of Implementation Services and other higher-ups. Unfortunately, our e-mails go unanswered for weeks, and the short responses we receive don't address the topics we have raised.

Pros

It was easy to roll over into paylocity from our old system and we like that we are able to still cut payroll checks in-house. The time management and benefit feature is nice and the portal is very user-friendly.

Cons

This was the most expensive solution we looked at. While we decided it was probably the best for our uses, the jury is still out on whether it is worth the money or not. We have found that our old system produced better reports that were specific to our industry (restaurant) and that Paylocity does not have the same reports set up.

Alternatives Considered

RUN Powered by ADP and Greenshades

Reasons for Choosing Paylocity

Compeat dropped their payroll module.

Pros

The customer service is fantastic and really easy to work with. I like the company. As to the software, it does what I need it to. They process the payroll on time and without errors. Getting it setup can be time consuming but once it is setup, fairly easy to use. I am also an internet based business with employees in several different states. They are able to process payroll for all of the tax jurisdictions down to the local level. The software saves me countless hours every month/year.

Cons

The software doesn't 'just work' for a couple of reasons. The first, you can screw the system up and there are plenty of ways to do so. You have to know how it works, so the system isn't dummy proof. Second, there are a few items where you have to game the system to get it to work. As in, if you don't put a check mark here it won't do what you want but it isn't intuitive enough to know you need that check mark.

It isn't the best for small business. And I do get the feeling the system is built for larger enterprises. There are a few minor features missing that I have used in other systems that help run a small team. Like being able to sync my outlook calendar to PTO requests or birthdays. You can export those dates, but it won't automatically show up in your calendar like other systems do.

While there is a portal for employees, my employees have a hard time understanding how to use it. It isn't super complicated but also not super intuitive. I don't have a problem as the administrator of the system because I am in there all of the time. But for employees that might log in once every couple of months, it can be kinda annoying for them.