Paylocity Reviews

Pros

clock in / clock out from ANYWHERE

Keep track of your hours with a simple click

missed punch? No problem. you can fix it yourself (if your HR didn't lock you out of it that is)

Impressions section: Your company can give you praises and make it public.

Cons

There was a time that my bank account got compromised so my direct deposit info needed to be changed. It took my HR department a long time to get my info updated and for my pay check to be sent. I work remotely so Paylocity sent my paycheck to my company's office then my company sent the pay check to me through snail mail... with bad luck usps lost the letter.... getting my paycheck processed again took an entire pay period to receive my paycheck.

Pros

Reports were easy to use and you could create your own if you needed extras

Cons

Somewhat frequently was down for maintenance or various errors.

Pros

I did not like anything everything was very complicated and did not work. Do not get this app until they fix it.

Cons

Every single aspect that I tried to use in this software did not work, it was so frustrating and took me so many more hours to complete and all of my co workers say the same thing.

Pros

The home screen Dashboard is one of the best features of Paylocity. So many other programs make you dive through multiple menu levels, and Paylocity's overall design makes it easy for non-technical users.

Cons

Reporting didn't appear to be the easiest process. Generating a report took templates to be designed.

Pros

It's price and it's very easy run n play speed. I basically used for my employers time tracking and payment issues. It's very essential for HR department.

Cons

Not have a seamless data exchange between the different modules. Rest all okay.

Pros

Payroll platform is fairly robust compared to other systems targeting the small/medium size business demographic.

Customer support and Reporting Suite is above average. I never had any problems with working with them at a company with around 150 employees.

Cloud-based system is fast and nimble. Year end process was fairly painless.

Can handle high-frequency payroll (we process weekly). Low processing time from pay period end to payday (Next day).

Pricing is competitive!

Cons

The software is comprised as modules. Not an all in one solution out of the box. We utilized the HRIS and Payroll modules of Paylocity. I prefered the Payroll system over the HRIS, which seemed to be more of an afterthought.

Implementation and support quality is not the best I've seen compared to other vendors.

We ultimately transitioned to a larger payroll vendor with more robust functionality once our company grew to about 250 employees and do not regret it.

Pros

the cost was affordable and it allowed us to use the system for payroll without changing our hris

Cons

very hard to navigate at first. takes a long time to learn and not as user friendly as we expected

Pros

The unified platform allowed me to have all the tools I needed in one place, saving me time and effort in my day to day. One of the standout features was their payroll system. Managing and tracking employee compensation, deductions, and benefits has never been easier. With just a few clicks, I was able to generate and submit payslips seamlessly.

Cons

The learning curve for the platform was a bit steep. Although I eventually became familiar with all the functions and features, it took me a while at first to understand how to navigate and use the platform efficiently. More detailed guidance or training would have been helpful to speed up the adaptation process.

Pros

Works efficiently and displays data very nicely

Cons

Sometimes a buggy application for mobile, but nothing too bad

Pros

The best feature of the product is, goes well with large companies as the payroll feature can be automated and gets compliant with tax and other entity related specifics when having global employees with different rules and regulations.

Cons

Good for small or mid-sized companies but would need to adapt for very large companies.

Pros

Everything? We are using time and attendance, payroll, benefits administration, learning, surveys, applicant tracking, and onboarding. We also use data insights frequently. If I had to pick a favorite right now, it would be learning (the LMS), as we have used that a great deal over the past year of working and training as a remote workforce.

Cons

None that I can think of. When we have had an issue, the support team is quickly able to address the issue and we are always seeing system improvements.

Alternatives Considered

Paycom, UKG Pro and ADP Workforce Now

Reasons for Choosing Paylocity

Needed a system more agile for use in higher education and which could meet our new progressive HR team where they are now and in the future.

Switched From

Dayforce HCM

Reasons for Switching to Paylocity

Agility, functionality, progressive orientation, pricing, and prior positive experiences on this software.

Pros

Paylocity is very a very intuitive system. All of our team members, from the more computer savvy to the infrequent computer users liked the ease of use of Paylocity.

Cons

I really don't have any negative feedback. Paylocity is very good about collecting feedback from customers and working to implement changes in the software to meet their clients needs. Many companies say that, but I have witnessed in many instances that Paylocity has DONE it.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Paylocity

Completely dissatisfied with previous solution. I had previously used Paylocity in a prior company and knew Paylocity was a good fit for Blue Sky Vision.

Switched From

Asure Payroll & Tax Management

Reasons for Switching to Paylocity

Flow of the system and ease of use for the end user.

Pros

I find the reporting feature to be robust because the reports available contain all of the information I need to report on. E.G., Date of Hire, Supervisor name, employee list, payroll data.

Cons

The paid time off balance information really needs to improve. Currently, employees don't see any accrued or used PTO until the next payperiod (semi-monthly). Employees would like to see their balance in real time.

Alternatives Considered

Namely, Paychex Flex and Paycor

Reasons for Choosing Paylocity

Paychex was a little behind on upgrades, reporting, different modules communicating/working together. We needed more.

Switched From

Paychex Flex

Reasons for Switching to Paylocity

We selected Paylocity because the pricing structure was better for us and it seemed to be a more current/modern system.

Pros

I use Paylocity for onboarding, employee record management, benefits, payroll, reporting and status changes (LOAs, terms, etc.) Paylocity's features can do almost everything that an HR team would need, with only a few lapses that we hope they can improve. The service team is easy to reach and pretty knowledgeable/helpful. Additionally, I assisted with implementation of the product, and I feel that it was pretty smooth and easy to do compared to other HRIS's I've assisted with implementing.

Cons

There are only a couple cons with the software, which are really more of "nice to haves" rather than necessitates. One being that the system does not allow for bulk imports of certain information past implementation. We recently discovered we wanted to start tracking something in the system, and without the ability to bulk import it we had to enter everything manually. Additionally, there are random glitches that the service team is working to resolve, like issues with requesting time off on the App and tracking employee documents in the system. I hope that these issues will be resolved soon.

Pros

The end user employees are able to take care of most questions and issues themselves through the Self Service Portal. Our semi-monthly payroll entry is simple. Like how the recruiting information for a new employee rolls over to onboarding and HR seamlessly.

Cons

There are some processes that aren't intuitive. For example, setting up HSA bank accounts for individual employees. The integration with our benefits software is a little buggy. There have been errors and I still have to go into our benefits system to make sure terminations and new employees are rolling over.

Alternatives Considered

ADP Workforce Now, ADP Comprehensive Services and Paycor

Reasons for Choosing Paylocity

ADP product with all the features of Paylocity was extremely expensive compared to Paylocity. ADP is still asking us to switch back but their "best" price is out of range for us.

Switched From

RUN Powered by ADP

Reasons for Switching to Paylocity

Price for some and more comprehensive than others.

Pros

The best part of this software is how user friendly it is. I also really like the customer service. Having my own designated representative is very important to me and saves a lot of time. We utilize a lot of the features of this software and really don't have any complaints. Whenever there is something that needs improvement, you can request an enhancement and the team will look into fixing it.

Cons

I wish there was the ability to quickly calculate time off balances on the employee screen while including approved PTO requests in the future. There are a few things in the performance dashboard that I didn't love, however I am hoping to get these resolved before next year with help from the Paylocity team.

Pros

I love the suite of integrated platforms. The work flow from Applicant Tracking to Hiring to Web Benefits. It all fits together and makes daily tasks so much easier.

Cons

It was a challenge to get the COBRA file information flowing to the carriers from Web Benefits.
It is difficult to make a change to submitted time off requests. The entire entry must be deleted instead of allowing for modifications.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

Paychex software was challenging. We did not have the full suite of products which lead to some disjointed processes. The benefits software was challenging and difficult to use.

Reasons for Switching to Paylocity

Paylocity was a full cycle suite of HR software modules that allowed for the seamless flow of data. It makes every day tasks easier to track and process.

Pros

Comprehensive HRIS system. We use for payroll, benefits, onboarding and time & attendance. Mobile app is good.

Cons

I can't think of anything at the moment.

Alternatives Considered

UKG Pro and Paychex Flex

Reasons for Choosing Paylocity

Paycom could not work with our 37.5 hour workweek. Our payroll analyst had to manually change all hourly from 80 hours per pay period to 75.

Switched From

Paycom

Reasons for Switching to Paylocity

Bandwidth and cost

Pros

I always try to find the positives and there are good things about Paylocity - especially their reporting tool. Their customer support has almost always been very friendly. Payroll is straightforward and easy to use.

Cons

Needs more seamless integration with all of the available products offered - specifically with Time & Labor. I would really like to see clients have more abilities to make changes without the need to always wait for client support to return calls/emails. It has become more and more clear that as Paylocity has grown that you are unable to keep up with the support needs of your clients. There also seem to be a lot of areas where the information is redundant and seems like it could be streamlined to make the platform more efficient.

Alternatives Considered

ADP Workforce Now, Netchex, Inova Payroll and Paycor

Reasons for Switching to Paylocity

We inherited your product from the previous company.

Pros

Paylocity is user friendly and provides more than enough guidance in processing payroll and keeping employee information organized. In addition, all of the HR auditing and tracking is helpful so as to not have to track separately. The PEAK resources and on demand training courses are also very helpful when needing a quick "How-To". There is no doubt that we do not use Paylocity to is fullest extend, but the ability is there when needed.

Cons

It is hard to give negative feedback about a product that does more than one can fully comprehend. The report writer can be tricky if you are not familiar with how to use it. When doing an Employee Search, I do not like how the information displays by sliding from right to left. I would prefer it display as it does when you go into the Employee HR File. I really like the new HR Actions module, however setting up the approval process has run into complications with roles which has limited my ability to really use it properly. Finally, it would seem there has been a good deal of change at Paylocity because I have been reassigned an Account Manager 3 times in the past 6 months. Thankfully, I have not needed to have a close relationship with my Account Manager as I did at my previous employer but would be nice to have someone familiar with me and my company.

Pros

Paylocity is really amazing. I love the community/engagement section. I love that there is so much data you won't even know what to do with it. I love that the historical information you put in actually has a purpose beyond storage. Information is analyzed internally by the system and gives you insights. The LMS system provided has so many great trainings not just as an admin, employee, or supervisor using the actual software, but also for other types of leadership and soft skill training too! Onboarding is AMAZING. You can track every little thing, include every document needed, it walks the admin and the employee step by step so you can't miss a thing and you can assign tasks to people in the company!

Cons

l know I said I love this software but by jove, it also drives me CRAZY how hard it is to navigate and how some functions that our Paylocity support team has let us know many people complained about and that they are "working on the feature". Offboarding is a NIGHTMARE. Everything I listed about onboarding, not a single feature is available when an employee separates. IPP goals don't let you list team goals! Only individual and department and cross functional collaborate goals. UGH. You have to go into settings and configure your workflows all the time! WHY! The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all. You cannot change your view to the employee view to see what they are having issues with unlike our last HRIS system. This is very very frustrating because I can only navigate and let the employees know where to do and provide resources but not see what they are seeing and work from the back end for them. A lot of their data insights are worthless when you transition. It's literally like starting from scratch. Even if you have tons of history from your old system, they don't translate and you have to wait 3-6 months before you can start taking advantage.

Pros

The customer service is really great. I am able to call my dedicated service person any day of the week and they know me and my needs. If my dedicated service person is ever unavailable, then the other reps i contact are very helpful as well.... you don't see this with every HRIS system.

They also seem to care about our requests for system improvements which I think is critical. I find this system fairly easy to use given my experience with other systems. The reporting is good for the most part although some custom reports cost extra which is not cool.

I have really enjoyed the in-person conference offered to clients especially since they let clients meet one-on-one with the actual product developers and ask questions and make suggestions for needed upgrades.
Upgrades come on a regular basis and are available to users immediately without changing "products" which is fantastic compared to some other vendors.

Cons

The modules i am not using like applicant tracking, recruitment, onboarding, benefits management, etc. aren't really built out enough to make them worth the high price. I still have to use other software for all of those services because i've found better vendors that do most of what i need and they aren't as expensive as the Paylocity add-on. It's too bad, because I'd really like to use one system for everything. Upper management is not accessible which is disappointing.

There is no way to add volunteers and independent contractors into the HRISI system for free - this is usually available from HRIS systems.

Pros

I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.

Cons

1. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening.
2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue.
3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN.
4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.

Pros

I like that I can always call and get help if I ever forget how to access a feature or perform a task. I've also been impressed with Paylocity's ability to stay on top of the legislative changes over the past year (mainly due to COVID-19).

Cons

We've recently seen a demonstration of a competitor that would help my co-worker in HR. The competitor's software can track when licensing, etc. is going to expire and automatically send email or text reminders to the employee and follows up to make sure they complete the task. They also have a way for employees to acknowledge receipt of documents specific to them. Paylocity's system (as of the last time I checked) only allows you to make the documents available to all staff whether or not it applies to them.

Pros

The punch in and out system is awesome. You can clock in from anywhere. As an employee that works from home half of the week, this is a huge boon for me. It is also easy to view and retrieve documents, like tax information at the end of the year, and paystubs are easy to find and accessible.

Cons

As a smaller company, the hike in price to run payroll was a big con. They doubled their cost per payroll, and when we only have 5 to 7 staff that need paid per pay period for 10 months out of the year, this was a big issue for us. It is also very very difficult to recover passwords, both as the employee and the employer. Employees have no way of contacting customer service or doing a password recovery on their end, and from what I have gathered from my boss who complains about the system constantly, if an employee doesn't login within a certain timeframe from their last paycheck, it basically puts a hold on their account so they can't login when tax season rolls around unless they bring it to us, then we have to go through a whole song and dance to fix it for them. This is a pretty annoying hassle every year. But otherwise, the system has a user friendly interface and is very helpful for running payroll.