User Reviews Overview

About Homebase

Homebase is a cloud-based time tracking and scheduling solution that helps human resources personnel organize and manage employee schedules, timesheets and payroll. It caters to businesses in industries such as food service,...

Learn more

Feature ratings

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.5

Browse Homebase Reviews

908 of 908 reviews
Sort by:
Teresa
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/9/2018

Best Scheduling Tool for Small Businesses

Overall experience with Homebase has been exceptional. We used another scheduling tool in the past and it was much too complicated and difficult to look at.

Pros

I thoroughly enjoy the Homebase platform and its ease of use. Everything is color coordinated, which is my favorite part. I use this to schedule my employees for all my locations. My employees enjoy it too because they can request time off, trade shifts, and see when they are scheduled on their phone. I also love the stats where I can keep track of sales and labor - and it links up all my locations which is a plus!

Cons

There honestly isn't anything I dislike about the software. I use it mainly for scheduling, but it does so much more than that. I would maybe like to customize admin roles a little more for better security, but that isn't entirely necessary.

Anna
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 29/7/2020

Good stuff

Pros

I really like the geo clock and functioning with employees using their mobile phones instead of store equipment

Cons

Cost and reporting could be more detailed to be more HR equipped

Alternatives Considered

Square Point of Sale

Reasons for Choosing Homebase

Easier to make schedule

Switched From

Hubworks Suite

Reasons for Switching to Homebase

Easier to use
Dede
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 12/2/2023

Scheduling Made Simple

It has been the best decision We made for scheduling our staff. User friendly and easy accessibility.

Pros

How easy friendly to use, can communicate with staff and changes are not difficult.When I have had issue, the support is great and is done in a timely matter.

Cons

Not being able to print out a 2 week schedule that is easy to see on 1 page.

Top Homebase Alternatives

Time Clock Wizard

Microsoft Excel

ADP Workforce Now

Square Point of Sale

Della K
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
1
Ease of Use
3
Customer Support
N/A

1
Reviewed on 29/9/2022

Honeymoon phase is definitely over........contemplating a "divorce".

Heartbroken, disgusted....and anything else I didn't mention above.

Pros

In 2018 everything was so great and at an incredible price, by my second year as a monthly subscriber I upgraded my plan, in spite of the problem integrating homebase timecards with my QuickBooks payroll, and had to manually enter the data personally. I loved being able to see the total hours per employee when creating a schedule, until one day it disappeared. Still undeterred, I loved the ability to access the app from any mobile device and desktop. Only androids & Desktops access the app easily and iphones or ipads come with headaches. I fell in love with the ease, simplicity and it's sexy platform look of this time tracking/management app, until one day everything changed and I lost my ability to view time cards all on one screen. Little issues were just an alert in the far upper right corner like a nudge. Now they scream in double size that takes up half the monitor, leaving only an inch or two to view time cards accompanied with a lot of scrolling. Nowadays I'm afraid to login and be greeted by a scowling dashboard with a list of issues nagging to be resolved. Issues caused by employees that can't log in or out and got tired of uninstalling and reinstalling the app as a temporary fix. I knew my relationship with homebase was reaching a bitter end when without so much as a "heads up" warning there would be an increase to my subscription (almost $20.00 more). When I said "Oh h#!! NO!" and lowered it to essentials...

Cons

I was denied the ability to manage my PTO mandated sick leave pay feature that never matched QuickBooks anyway, and the feature to assign different roles/rate of pay for different jobs among my existing employees. I now have a default pay rate/role homebase deems as "fitting". After a 5 year relationship with all the little things I loved, I can have back if I pay $20.00 more a month. Out of some "disturbed" sense I felt I owed to Homebase, I emailed support with an offer to pay a small increase but not at their ridiculous price with it's 15 features included that I would never use. If they can't find my request reasonable and let me pay only for what I use, I will fly into the arms of another app that gives me the basic features for free. The email was sent last week and long past the "24 hour" promise to respond. I never called out their promised "money back guarantee" after 5 years and the inability to integrate their application with my payroll system......Seriously? How much alimony is it worth? No, it's too late now. I'm divorcing homebase from my company forever.

Daniel
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 21/11/2022

Allows hours worked to be better managed

Allows you to create work schedules and share them, so it could also become an organizational collaborative tool, its platform is understandable and also accessible

Pros

This is a business tool that allows professionals to plan their strategic plans without problems, it has calendar systems and notifications for better efficiency, it is the type of tool that as a professional is quite necessary when working with large amounts of information constantly, It also allows monitoring and more functions that this tool presents

Cons

I have no problems or it has not stopped working for me since I understood the importance of this tool, it is generally the type of tool for professionals with heavy workloads or helping them reduce them and improve the environment in which they work

Shawna
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/1/2023

Easy to use

Great service, easy to use!

Pros

It’s nice to get a schedule that is easy to read, and easy to edit.

Cons

Nothing. It’s an easy product to get used to

Denise
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/2/2023

Great option!

We we first started using Homebase the customer support was great and got us off to a good start!

Pros

We currently use the free option. It works great for us!

Cons

Due to only using the free option, some of our data is unable to be retrieved at a later date.

Solymar
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/3/2023

Easy to use wonderful app!

Great!

Pros

Love how easy it is to use and understand.

Cons

It doesn't track everywhere an employee goes while clocked in.

Andre
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 16/2/2023

My go to scheduling software

Pros

This software is fantastic! I can easily make schedules for my employees and it’s easy for them to receive them.

Cons

I wish the free version had a few more features but I’m very happy with what you do get.

anu
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 6/3/2023

Easy Homebase software review

I was helping out with the HR team and i introduced this software and they liked it a lot. They find it easier to onboard new employees with this Homebase software tool.

Pros

It is an easy cloud based time tracking and scheduling for human resource personnel to handle timesheets and payroll. I like cos it is very easy to use.

Cons

There are not any cons for this human resource scheduling software.

Peter
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 25/11/2020

Excellent for Restaurants, Hourly Employees

I've used this as an employee, then as a business owner for about the last 7 years. It's really a no brainer if you need a time tracking tool, and it has been upgraded consistently over the years to add more features. The hiring tool is surprisingly solid as well, and helps to market positions quite well.

Pros

I've used this for so long now it is hard to imagine what I'd do without it. We began using it as a simple time clock, and it has slowly become our go to for hiring, time tracking, time off, and employee messaging. If you have a mostly hourly workforce it is super simple to setup, and as your business grows it has helpful and intuitive tools to make your life easier. Their support in my experience can be a bit disorganized, but they always get the job done and are easy to work with.

Cons

Not as helpful for salaried employees as it is for hourly employees in my experience. The lower tiers lack some of the onboarding functionality and digital form filing I'd like it to have, but I think this may have been added recently.

Alternatives Considered

BambooHR

Reasons for Switching to Homebase

Homebase wins handily over BambooHR when it comes to hourly employees, and the value and ease of use it brings to busy workplaces.
Joshua
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/1/2020

Much more than the Software we needed

We needed a better way of tracking time and calculating salary. Manual entry and spreadsheets were all we hoped to replace, but Homebase has made us realize how much time we used to spend in scheduling and payroll. Now we can do scheduling while on the road, on a trip or make last-minute changes on the fly. Basically, more beach time and less office work. I have shared the benefits of Homebase with many of our affiliate companies.

Pros

First off......It is free for basic features. I love that it has an app for phone and tablet use. It is very intuitive and easy to learn. Staff can track their time and their salary. I could make a huge list here, but basically it is the software we needed, but now we can't live without it.

Cons

Some of the features are a little on the expensive side when purchasing plans, but mostly because of our exchange rate.

Alternatives Considered

7shifts, Deputy and BambooHR

Reasons for Choosing Homebase

Too much wasted time on scheduling and time tracking. We didn't know we could find a single software that had the complete solution.

Reasons for Switching to Homebase

We felt that Homebase was much more inclusive overall allowing us to complete almost anything payroll related within one app.
Michael
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 10/3/2021

Best virtual timeclock for your money

Overall, my experience has been great with Homebase. Coming from manual punch clock, I've cut down my payroll process by at least 80%. It is easy to use (original software version is easy, new version is a little too messy so I haven't switched to the new view.) I still enter hours manually into QBO, because Homebase doesn't split regular and overtime hours. Not a big deal.

*A couple wishes*

1. I wish there to be a button when employees punch out that says "Did you take a lunch break?" (Yes or No) Reason for this feature - I don't make our employees go to the iPad at lunch to "Take a break" when it's lunch time. I would have a line up of workers waiting to punch in and out because our entire company shuts down all at once for lunch. That way, when some employees DO work through their lunch break, they can just say "No" to the question "Did you take a lunch break" when they clock out at the end of the day. Currently, everyday I log into Homebase and manually add each employee's lunch break, except if they leave me a note saying "No Lunch".

2. It would be great if time card notes for a whole current pay period could be amalgamated into one document as I am processing payroll. I currently have to dig through each time card to find notes of employees asking for vacay pay, sick days, mileage etc. If I just had a list of all the notes and names for that weeks pay, I can check off each note as I add their request into QBO.

Overall, I am still very happy with Homebase.

Pros

What I like most about Homebase is that it doesn't break the bank to put in a virtual timeclock system. It integrates with Quickbooks online and it is easy to use.

Cons

1. It does allow for a little customization, but not advanced enough for the way I run payroll.
2. It does not send separate regular hours and overtime hours to QBO.

Alternatives Considered

Timesheets.com

Reasons for Switching to Homebase

100% for the price difference. Timesheets is so overpriced. Thank you for providing your software for such a reasonable amount of money. It makes a huge difference during this pandemic.
William
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
2

4
Reviewed on 3/12/2020

Overall good - customer service is disappointing

Pros

I really value the integration with Square POS that allows me to use the analytical tools within Homebase. It's really helpful for me to be able to see my labor estimates and even the weather (coffee is largely dependent on weather). I value the real-time feedback on my labor costs as well. I also appreciate the flexibility of the timecard programming that allows the real world to happen and for callouts to not totally disrupt my timecards. We LOVE your integration with Gusto that makes my payroll incredibly easy. I came into this position expecting to drop your platform for hotschedules, but I've stuck with it because you integrate really well.

Cons

I am currently having problems with your Square POS integration and it's causing me to not enjoy the best parts of your program. Unfortunately your technical support is so backlogged that I get calls late at night when I can't access the program to make a fix.

Marybeth
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/7/2020

Great POS system for a Sports Bar/ Restaurant

Scheduling is a breeze. I love i can duplicate schedules from weeks or months ago...sure saves time! It is great that I can Blackout dates that no staff can request off. It is great that staff can message each other or let the team know when a shift is available...to switch or cover for another person. I can send out a welcome message to the team when a new employee starts too...super easy to add staff as well!

Pros

It is nice to choose the apps that will work for your type of business. We are a sports bar, and it was perfect for us. It feels so good to not have a bunch of added items you dont use on your POS!!!

Cons

It seems to slow up at times, but it resolves quickly.
I don't like that we purchased a tablet and that will be outdated so it no longer is supported or provided updates. The tablet is convenient, easy to use and we use it for training new staff!

Alternatives Considered

Square Point of Sale and Toast POS

Reasons for Switching to Homebase

it was cost effective for what we wanted to do.
Grace
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/2/2020

Easy to manage staff

instead of emailing we started using this app to manage schedules (which were done on paper before!) and to send messages to staff, like hey team i'm going to be late this morning, or on Friday we can wear jeans to work! It has made our team much more cohesive and together. now we all know what is going on!

Pros

Most of our staff is young and are on their phones all the time anyways. This app made scheduling a breeze with requests to switch shifts and time off easy to fill and move around hours. Plus there was no more second guessing what time you were scheduled for or who is off. Also you have the ability to message staff through the app which has made interoffice communication much better!

Cons

The free version only allows 1 manager- I recommend upgrading and letting a manager from every department be able to manage their employees coverage. otherwise it gets a bit overwhelming for 1 manager. Occasionally the app will not let me in asking me to enter a verification code, that is a bit annoying.

Alternatives Considered

UKG Ready

Reasons for Switching to Homebase

the free trial is what worked well for us, that way we could try it our before we invested to much time into it
Heather
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 1/9/2020

Happy Manager

The homebase team has been nothing but helpful and supportive, and are always willing to take suggestions.

Pros

I love that there is an app connected to the schedule and other features! A huge plus is my team being able to put in their own time off, and request shift trades or covers through the app as well.

Cons

The scheduler can run slowly, and it would be nice to be able to organize job applicants a little better.

Kaitlynn
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 19/11/2020

The Features I Need for Free

Pros

I get to schedule employees and they get to see it on their phones, check schedules, ask for time off, trade shifts, and get reminded to come to work an hour before their shift starts! I can change timecards on the back end if I need to, see how many hours I have scheduled, and estimate what payroll will be. It's easy to clock in and out in the app and Homebase keeps up with the times for pertinent questions to ask when they clock in.

Cons

Trying to shedule a shift from the app will make the schedule go off. You put in one time and then it changes it 2 hours for some reason, not a big deal, it usually schedule from my laptop anyway.

Alternatives Considered

7shifts

Reasons for Switching to Homebase

It had the features that I needed; multiple shifts per day and changing timecards for free!
Valerie
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 19/11/2020

Great addition to my management tools

Homebase is invaluable to me. It's very convenient and user friendly.

Pros

Homebase is a must-have for me. I do the schedule, communicate with team members and prospective hires and it integrates with square for spot number analysis.

Cons

Team members have given me feedback that it's has been occasionally glitchy to sign in and rarely to clock in. Thankfully there is the web time clock option as an alternative when that happens. I am not sure if this has been resolved, b/c no one has complained of this in the last month at the time of this writing.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Homebase

Homebase had all of the features I needed in one software and it's easy to implement. Also they are consistently adding new features.
David
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 10/11/2021

Homebase should be a part of every business that has employees.

Overall, Homebase is a great tool that any business can use and benefit from.

Pros

It's VERY user friendly, makes scheduling extremely easy. Also makes tracking hours and Labor$ easy as well. I also like the option of group messaging which enable s managers to communicate and issues or changes efficiently.

Cons

When an employee fills in their "availability" on Homebase, I personally would do away with the option that says "preferred' and replace it with the word "available" The reason:
whenever I copy a schedule to the following week, I can easily accidently schedule employees on days the did not, or weren't able to work, because the system would allow me to schedule them outside their preference. The way I solved this issue was by telling my employees to put in the availability as "unavailable" that way, whenever I would schedule them on days, or hours, they weren't available to work, the system would only then alert me that they can't work those hours!!
With that being said, I don't understand why the "preferred" option is even there! :) I don't care what they prefer, I want to know when they can't work so I know what NOT to schedule them.
you're welcome :)
I have called in the past, twice, and explained my suggestion, but no one seemed to get what I'm talking about, maybe because they're software engineers and not business managers.

Angela
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/3/2021

One of the best software tools out there for small businesses

Scheduling, Clock in and outs, communication with employees, hiring - I use Homebase for all these features. I've made a couple of suggestions along the way and their customer support is superior. I feel heart or they find a solution for me that I didn't think of. Hands down, this is one of the best software decisions I've made for my company.

Pros

The scheduling feature and time clock were the two most important features in implementing this software. But since then, the Hiring feature has become so valuable. Honestly every feature they offer is superb and what a great value.

Cons

Honestly, I can't think of anything I don't like about it.

Christy
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2020

Definitely worth it

Overall this product and customer support have been great!

Pros

The reason that I started using g homebase was because it is linked to Square. However, even if I stopped using square I would still use homebase!

Cons

Some of the reports are difficult to configure and very time consuming to drill down to the data we need

Alternatives Considered

When I Work

Reasons for Choosing Homebase

Home base was linked to square

Switched From

Justworks

Reasons for Switching to Homebase

Again because HomeBase was linked to square
Jake
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/7/2019

Underrated Product

5 stars is not enough stars. If you get this product, you'll be thrilled. I only have a small business (2 locations, 6 employees), and I use a lot of the features, but I don't need all of them. But it's clear to me that as we grow, Homebase will be able to accommodate, easily.

Pros

Homebase is easy to use, quick, and effective. There is practically no learning curve for new employees. Scheduling is a breeze, as is running reports for payroll. It gives me quick reporting to see my business performance, even when I'm not there I can see how the shops are performing. Clock-in features work great. Customer service and troubleshooting (not that you'll even need it) are seriously amazing. This team treats you like your problem is their main priority.

Cons

I wish the date selection feature still said the day of the week like it used to. It says July 10 2019, but it used to say Wednesday July 10 2019. I mean... that's all I can think of that I would change... and that's kind of a non-issue.

KATIE
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 14/1/2021

Time clock/HR pro review

Please see above under "pros". Pretty much sums it up. Easy to use as an administrator and for employees. I would recommend creating and HR pro tab from the homepage rather than navigating through the "team" tab.

Pros

I think it is fairly simple to use and for all questions I have I generally get quick answers from support. The free HR support offered during the pandemic was very generous and we ended up signing up. In past reviews I have stated that I think your pricing should be based on a sliding scale depending on how many employees a business has. For someone like myself, who only has 2 hourly employees I don't need to use HR pro much and may not be able to justify $800+ for annual renewal for minimal assist and usage. I do like the onboarding paperwork feature that was added as well.

Cons

I don't like that when publishing a schedule, the default on my version is to update all employees. Unfortunately, we had to furlough employees and if I don't manually change it, it defaults to alert all on our team even though they don't have a schedule or employed by us currently.

Jason
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/2/2021

More than just employee time tracking

We started using Homebase for employee time tracking, but there are several features we have started to rely on and are really useful. Mainly posting new jobs on multiple job boards and tracking applicants. Also, this has become our tool for employee communications. I have talked to companies like Paychex that have similar product offerings, but they are much more expensive.

Pros

The core feature we needed was employee time tracking, but we have started using this for team communication and posting new jobs and tracking applicants.

Cons

I wish I could easier audit when the manager edits clock ins and clock outs.

Alternatives Considered

Clover

Reasons for Switching to Homebase

Better price.
908 reviews