Dayforce HCM Reviews

Pros

I love that it is one solution. No more imports, no more worries about data dropping off. The test portal allows us to set up new deductions and earnings, and test them before putting them into production. The future dating feature works really well. It allows us to enter increase early and test them in a future payroll to see how the employees pay check will look, and gives us more time to audit our changes thus relieving some of the stress that comes with year end. The education portal is a big plus. It allows us to learn at our own pace, and to schedule that classes that are helpful for each administrative role.

Pros

Ceridian Dayforce is used for many different purposes, including payroll, benefits, and attendance tracking. The payroll is run every other week. Dayforce is used for benefits enrollment, and the data is then sent to our supplier via an export. Dayforce is used to record and analyze attendance data, whereas DF is used to record and analyze vacation, sick, and personal time.

Cons

While progress has been made in the area of learning, its usefulness is limited by the fact that it is integrated from the outside. The scheduling module requires more human intervention than is ideal.

Pros

One of Dayforce's strongest points is its ability to automatically calculate payroll. Payroll has been greatly simplified and accelerated by this new functionality. On top of that, they provide a holistic HR solution covering everything from applicant tracking to benefits administration.

Cons

Ceridian Dayforce's customer care is the worst part of the product. They are continually working to make improvements, but frontline employees typically lack the expertise required to provide prompt, effective assistance to more advanced users.

Pros

I like the 'one' database aspect the best.

Cons

Implementation was very lacking. Nearly a disaster. I am over 2 years in and still have not been able to get everything we originally intended to do up and running.

Alternatives Considered

UKG Ready and Paylocity

Reasons for Choosing Dayforce HCM

ADP was unable to accommodate some things we needed and they were not flexible to find other ways to help us.

Switched From

ADP Workforce Now

Reasons for Switching to Dayforce HCM

Recruiting module was most robust (the one module we do NOT have running and will probably abandon at this point). We also liked the GL feature - which does work well and was implemented by the one rockstar of our implementation team.

Pros

Dayforce HCM offers features which are in high demand for an efficient HR division. The various modules ensure essential data is reportable and readily available for compliance testing.

Cons

The reporting module is complex and requires a high degree of IT knowledge. Topics are not aligned in statndard forms which creates frustrating events when building new reports.

Alternatives Considered

UKG Pro and Paycor

Reasons for Choosing Dayforce HCM

Cost

Switched From

ADP Workforce Now

Reasons for Switching to Dayforce HCM

Offered more features and seemed more User Friendly

Pros

The Dayforce platform allows for extensive customization. From scheduling to advancement to benefits to individual employee profiles. The centralization of these capabilities makes it easy for both the supervisor and the worker to track everything.

Cons

The timesheet tool is just one example of a bit of a pain to navigate. It takes a lot of clicking around to get to the final tally of hours put in.

Pros

We use most modules in Dayforce,m the ability to have all of these modules within the same tool removes many barriers for ease of use such as multiple systems, passwords and user interfaces. Dayforce provides one single visual UI. The integration of the some of the modules makes to visability of supporting information seamless

Cons

With our complex set of T&Cs, WFM was hard to implement and requires consultancy for an expert in the field. The lack of a Agency Portal for recruiting and the in ability to view internal vacancies on the mobile app are drawbacks

Alternatives Considered

SAP SuccessFactors HXM Suite and Workday HCM

Pros

I like how easy Dayforce is to use as an employee and supervisor. As administrator, I can appreciate how each module integrates with the others.

Cons

Some of the processes do not work well for our organization, and it is difficult to modify.

Alternatives Considered

UKG Ready, Oracle PeopleSoft and Workday HCM

Pros

The fact that its very comprehensive tool when it comes to HR side of hiring. I can see the earnings and pay stubs and even yearly earning and hours. Also deposits come on Friday but we can see our pay stubs a day before in DF which can give us some time to review the hours and other details.

Cons

Recruitment aspect is a little complicated or i am still learning thats why i think it can be a little more user friendly

Pros

Information presented (UI) is clean and simple, functionality for payroll is comprehensive and efficient

Cons

Learning/course management sections can be difficult to navigate at times when courses are assigned

Pros

-Ability to control the majority of your settings
-Real time gross to net calculations
-Great payroll auditing tools
-Many standard reports and ability to tweak them to your needs
-Auto setup of a lot of policy assignments based on data management criteria - eliminates human error

Cons

THE IMPLEMENTATION PROCESS - We went through at least 3 weeks worth of work to gather all our settings, decide on how we would like it built, did research on the best way to put our data in the system, even received guidance from one of their recommended consultant groups, THEN went through 16 hours of Discovery calls to talk through how we wanted the system setup. In the end though, all the job codes and mapping we requested at implementation went out the window and they setup the system based on the data from our old provider, which was a mess and part of the reason we moved in the first place.

We are now a year into this project and 6 months post-live and are STILL trying to cleanup the mess caused during implementation. My time and my team's time is dominated by this cleanup process.

Lastly - we are currently have a major struggle with funding our 401K. Apparently, 401K funding is currently only done via check and NOT ACH. We have 3000+ team members and 90+ locations - we cannot have that many 401K checks being cut bi-weekly. In order to setup as an automatic feed, there would have to be a separate file feed for each location, based on software limitations - which means 90+ file feeds - all associated with a cost to build and to maintain should there be a change required.

I truly believe (and hope) that once it's all cleaned up and all settings are the way we need them to be - we will be in a much better place but this process has been extremely difficult.

Alternatives Considered

UKG Ready and ADP Workforce Now

Reasons for Choosing Dayforce HCM

We are growing rapidly and we outgrew the functionality of our previous company. There were many things we had to do manually should now automatic in Ceridian - once its setup properly. Also, inconsistencies of setup in the previous system caused issues in reporting.

Switched From

Netchex

Reasons for Switching to Dayforce HCM

The structure of team members have ONE record that is references by all the modules as opposed to multiple databases/records throughout the modules.

Pros

Dayforce puts information into one platform, HR, Benefits, Payroll.

Cons

Functionality and reporting are clunky. It is hard to get information out and into one report. We have had to do more things manually, especially, in payroll than what we had to with a prior vendor.

Alternatives Considered

UKG Pro

Reasons for Choosing Dayforce HCM

Decision was driven from HR and Benefits needs.

Reasons for Switching to Dayforce HCM

It was a team vote and Dayforce had the most votes.

Pros

We love that we have been able to go paperless in all of our HR processes from application to termination. We no longer use paper apps, compensation change forms, benefits apps, or onboarding documents. Everything is paperless. We can look in the system and see where approvals are sitting. This has made our HR flows and processes so much easier and efficient. We also love the one employee record. From application to hire we only have to enter their information once. We have significantly cut down on our errors and the spreadsheets we used to keep to follow all of our processes. Our Onboarding is streamlined and professional. New hires can fill out all of their documents prior to the first day of work, so that we can maximize our first day with them. And finally Support. The Support Team is world class. I can't speak highly enough about the responsiveness, expertise and efficient way the support team works with their clients! Ceridian gets an A+ for their support.

Cons

Prior to the newest upgrade to 53, Reporting was a bit clunky and difficult to understand. As a busy HR Leader, I don't have extensive time to take a bunch of classes to learn how to run reports. They need to be easy, user friendly and intuitive. Prior to the upgrade they were not. The new Reports module has come a LONG way in improving this. The reporting module is now in HTML and much easier to understand and use. Other than that, I cannot think of one other Con to the Dayforce system. I came from a very different provider that I was extremely displeased with, so it makes it a little more challenging to find Cons. I am very happy with the decision to move to Ceridian.

Pros

Dayforce HCM can be configured in just about any way, working around your company policies which was really important to us as a company. It has the capability to grow with us not just in the UK but globally and that was a big selling point. The payroll suite has transformed our payroll process - we no longer have any need to do time forecasting for early cut off, we can do our full reporting within 1 day compared to 3/4 days previously. It's brought everything into one neat system for us and gives employees a huge amount of visibility over their pay which they haven't had previously. The opportunities (as with the available reports) within Dayforce are endless.

Cons

There are some basic features missing within Dayforce, ability to reset your own password or cancel your own holidays for example. The visibility for managers is also limiting and that can be difficult to manage.It is so intricately mapped that the slightest change can have the largest knock on effect and so you either need to be 100% confident with what you are doing or you constantly need to reach out for support. Everything you see and discuss when going through the procurement stage is basically a bolt on. But this isn't made clear from the off and it is an expensive product as every module has a PEPM cost. As the admin, I find it can be frustrating as the system is so huge it's difficult to be a master of the system.

Alternatives Considered

Quinyx and ADP Vantage HCM

Switched From

Deputy and Sage 50cloud Accounting

Pros

A lot of features are easy to adapt and there is less of a learning curve. The software can be used for a host of HR functions from payroll to recruitment, LMS, performance management and more.

Cons

The system has a vast number of features and one needs to rely on a consultant for customization. Advanced knowledge of software engineering is necessary while creating reports or XML forms.

Alternatives Considered

Dynamics 365

Switched From

Workday HCM

Pros

I liked that the buttons were big and accessible and easy to see, and that they later modified different types of clocking in and out (lunches, etc). When they updated the software, you could tell they tried (and succeeded, partially) in simplifying some of the screens for users.

Cons

Past versions of Dayforce would freeze up a bit. Also, any time anything went wrong (sometimes a log in or out didn't take, sometimes a time would need to be edited) the manager or boss would have to personally modifying these issues. Under good management, this wouldn't be an issue. Under bosses who can barely handle stress and take systems errors out on their employees, it's a complete nightmare situation. This is where Dayforce could really look beyond coding issues and consider how to socially engineer better customer service solutions so even technically challenged supervisors can use the system easily.

Pros

• Our team members are excited about the user friendliness of the program,
• Great to have accessibility from their mobile devices and the functions that empower them to submit requests & changes electronically.
• Managers have raved about being able to schedule within labor guidelines and team member availability.
• Time Off requests are easier to track, schedule, approve/decline.
• Personal Action Form items that require approval are now electronic, which has smoothed out our process.
• We have seen a decrease in the amount of paperwork that was being processed & tracked, we have seen an increase in managerial productivity,
• We have seen a time savings in our payroll processing and an improvement in our reporting capabilities.

Cons

Implementation might drive you crazy, but your team will be elated & productivity improved. It would have been helpful to know more about what was required & expected for implementation so we could have made better decisions with assigning responsibilities during the implementation process.

Pros

Processing payroll is so much easier and less time consuming. making change and verifying the update takes minimal time. Auditing and reporting for payroll has been simplified. Having HR and payroll in one integrated system helps to make employee changes seamless.

Cons

There is a lot of things the system can do for us. It will take time to determine what we want to use. Learning will be ongoing for the entire time I use the system.

Pros

It is fantastic. It handles all of our HCM and payroll needs. The reporting is great, never any issues with compliance

Cons

There is nothing that i dont like . It is a great platform.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Dayforce HCM

Everything was better on Dayforce

Switched From

ADP Workforce Now

Pros

- Intuitive user interface that is easy to use for people with various technical abilities
- Employees can view their time card in real-time on many different devices
- Easily view task progress across devices and with downward visibility throughout the organization

Cons

- Dayforce could use more robust reporting within the application but have recently released a new Business Intelligence tool to fill the need

Pros

There are multiple things that I enjoy about Dayforce HCM, some of which include the ability to simply and efficiently administer payroll information such that employees would be able to enter their personal bank account information, how they would like their pay distributed among multiple bank accounts, if applicable. I also very much like the simplicity of the user interface when dealing with benefit administration, which can get very confusing with other HR softwares, but not with Dayforce HCM. Keeping tracking of PTO is also very streamlined, as the amount of PTO available increases, or decreases, in real time. Paystubs are easily accessible, also. Lastly, customer service, whenever needed, is always happy to help and is always available to answer the call in a just a few minutes. Highly recommended.

Cons

The only possible aspect that I can point out as a negative when it comes to Dayforce HCM is its pricing brackets. Compared to other HR services, the price is a bit more expensive, which may become an obstacle for some, but when considering the value of the service you would be getting, I feel it is well worth it. Outside of the potential pricing barrier, I honestly have nothing else to point out as a negative, as the service does everything it promises to be able to do, and efficiently.

Pros

Cloud Base accessible and portable. Easy customization as clients we can create and modify fields on our own very quicly

Cons

The difficulty interfacing data, and the there is much opportunity for improvement in interfacing. Most of the interfacing had to be on our own with little support. We think the support was not enough and has created delays and painstaking situations.

Alternatives Considered

ADP TotalSource and RUN Powered by ADP

Reasons for Choosing Dayforce HCM

The platform was very old and inefficient.

Switched From

Qualifacts Insync

Reasons for Switching to Dayforce HCM

Cost and Canada customization,

Pros

Dayforce is very intuitive, which is one of the reasons we decided on Dayforce. We looked at the system from the perspective of the team member, who would use it, but most likely not daily. How would they be able to navigate the system? What would be their challenges? We found that Dayforce was able to rise to the challenge and provide many tools that would help our team members out along the way. One of them we like is the great mobile app that appeals to the millennials. Being able to check schedules, time worked, request time off, etc. on the mobile app has been a huge success for the team members as well as the managers who would get the calls to find out what the schedule is, or how much time off is available.

Cons

The reporting for someone not as advanced is great, but for those that are more advanced it can be challenging. To be fair, they do have a lot of standard reports that you can tweak, but for those that like to get in and pull various reports, I don't think they have a good way of letting you know what the tables are and where to pull the data from.

Pros

Dayforce HCM was the first payroll software that I worked with and still work with daily. It is easy to get acclimated to the software, and it is quite straightforward in terms of onboarding employees. It is easy to have integrations with Dayforce into our other time-tracking software's, and we have had no issues with customer support.

Cons

We used Dayforce for employee onboarding. Unfortunately, it seems as if this feature is not very functional on a cellphone or a mobile device. Many of our employees did not own laptops, so there were frequent difficulties in trying to get them to complete the onboarding, as they could not open the software.

Dates in dayforce are also very stringent .If there is any errors with any dates, it is a headache to attempt to fix and frequently will take a team of us to try and see what is going on. It can feel like a picky/finicky software to use.

The main issue for our company, is really the onboarding piece as it should work and be accessible for everyone to use, despite the device.